Sony Wireless Noise Canceling Over-the-Ear Headphones

Hi Morghen, Thank you for the feedback on your experience with your new Sony WH-1000XM4 Headphones. While we're glad you like the amazing sound quality and industry-leading noise canceling feature, we regret to hear you're having an uncomfortable experience wearing the headset after a long period. This is usually not the case for our WH-1000XM4 since It features lightweight design, super-soft, pressure-relieving earpads in foamed urethane that evenly distribute pressure you'll barely notice you're wearing them.To ensure a comfortable fit, we do recommend adjusting the left and right headband slider. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi dzz13, Great! We're thrilled that you like the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi Morghen, Thank you for the feedback on your experience with your new Sony WH-1000XM4 Headphones. While we're glad you like the amazing sound quality and industry-leading noise canceling feature, we regret to hear you're having an uncomfortable experience wearing the headset after a long period. This is usually not the case for our WH-1000XM4 since It features lightweight design, super-soft, pressure-relieving earpads in foamed urethane that evenly distribute pressure you'll barely notice you're wearing them.To ensure a comfortable fit, we do recommend adjusting the left and right headband slider. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi dzz13, Great! We're thrilled that you like the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi Nodyyyyyyyy, While we're glad you like the excellent noise canceling feature and sound quality of the WH-1000XM4 headphones, we regret to hear about the call quality issues you've experienced and it had to be returned. This is usually not the case for our headphones nor the experience we want you to have Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html If you're currently looking for a replacement headphones that features Industry-leading noise Cancellation, extraordinary sound quality, and crystal clear call quality, I'd recommend checking out the Sony WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones. For more details, you may refer to the link below: https://electronics.sony.com/audio/headphones/all-headphones/p/wh1000xm5-b And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi hun127, Amazing! We're glad that you like the Bluetooth feature, noise canceling function, supplied case, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi Seafoam, Awesome! We're really happy to hear you're satisfied with the amazing performance of your new industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony! - Romeo

Hi autisticb, You made the right choice! We're thrilled that you found the perfect headphones for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi Yardog, While we're glad you love the great sound quality, long-lasting battery life, and comfortable fit of your Sony WH1000XM4 headphones, we regret to hear that the unit has a faulty charging outlet. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Sam

Hey RianJT The King, Wow! We are so happy to hear you are satisfied with the exceptional performance of your WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase and for choosing Sony! - Romeo