Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.2 out of 5 rating
465 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.2
4.2 out of 5 rating
465 reviews
79% of reviewers recommend this product.
Will not play CD's with noise cancel function.
2 out of 5 rating
unhappy59 . 10 days ago
I do not use Bluetooth and I bought this to use with my portable CD player, HOWEVER...
The unit must be turned OFF in order to play my CDs. Thus I can not use the NOISE Cancelling feature AT ALL.
Is there some way around this problem, if not , i will likely return the unit to the store.
Sony North America Customer Support - 8 days ago
Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature. In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player. When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer. Best regards, Estefanysony.com Originally posted on sony.com
Won't fix the chat feature!!
3 out of 5 rating
13 days ago
These headphones are awesome for sound and noise canceling. They blow some other popular brands away. The problem is this feature they have that will silence your music if you start to talk. It is the worst thing ever!! Imagine listening to a great song and you start to sing along? The music stops and your whole mood is ruined. It would be okay if you could just turn that feature off. It says you can and it has a button to disable it in the app. Except it will just turn itself back on anytime it feels like it. I researched this issue when I first bought them and have kept up in different forums over time. Sony will not acknowledge the problem, and have refused to address it. Despite software updates that could have gotten rid of it. I haven't seen 1 person that says, what a great feature? Newer models might have done away with this, I will never buy another Sony product though. As long as they ignore so many people despising a feature. It could be fixed with a simple update, I'm sure. Make the toggle off switch lockable or just eliminate it. For this reason only I give very poor marks. Sorry Sony. It is a bad idea and you should have fixed it years ago.
Sony North America Customer Support - 13 days ago
Hello there, Thank you for considering Sony products. We're delighted to know that you're pleased with the sound quality and noise-canceling features of your WH-1000XM4 headphones. However, we sincerely apologize for any inconvenience you may have encountered with the "Speak-to-Chat" feature. This is certainly not the level of quality we strive for. We are dedicated to providing you with the highest level of support and working together to resolve this issue. Please reach out to us via email at socialsupport@am.sony.com To assist us in addressing your concern more effectively, we kindly request that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience; we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.2
4.2 out of 5 rating
465 reviews
79% of reviewers recommend this product.
Will not play CD's with noise cancel function.
2 out of 5 rating
unhappy59 . 10 days ago
I do not use Bluetooth and I bought this to use with my portable CD player, HOWEVER...
The unit must be turned OFF in order to play my CDs. Thus I can not use the NOISE Cancelling feature AT ALL.
Is there some way around this problem, if not , i will likely return the unit to the store.
Sony North America Customer Support - 8 days ago
Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature. In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player. When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer. Best regards, Estefanysony.com Originally posted on sony.com
Won't fix the chat feature!!
3 out of 5 rating
13 days ago
These headphones are awesome for sound and noise canceling. They blow some other popular brands away. The problem is this feature they have that will silence your music if you start to talk. It is the worst thing ever!! Imagine listening to a great song and you start to sing along? The music stops and your whole mood is ruined. It would be okay if you could just turn that feature off. It says you can and it has a button to disable it in the app. Except it will just turn itself back on anytime it feels like it. I researched this issue when I first bought them and have kept up in different forums over time. Sony will not acknowledge the problem, and have refused to address it. Despite software updates that could have gotten rid of it. I haven't seen 1 person that says, what a great feature? Newer models might have done away with this, I will never buy another Sony product though. As long as they ignore so many people despising a feature. It could be fixed with a simple update, I'm sure. Make the toggle off switch lockable or just eliminate it. For this reason only I give very poor marks. Sorry Sony. It is a bad idea and you should have fixed it years ago.
Sony North America Customer Support - 13 days ago
Hello there, Thank you for considering Sony products. We're delighted to know that you're pleased with the sound quality and noise-canceling features of your WH-1000XM4 headphones. However, we sincerely apologize for any inconvenience you may have encountered with the "Speak-to-Chat" feature. This is certainly not the level of quality we strive for. We are dedicated to providing you with the highest level of support and working together to resolve this issue. Please reach out to us via email at socialsupport@am.sony.com To assist us in addressing your concern more effectively, we kindly request that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience; we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Amazing Headphones
5 out of 5 rating
KashD . 17 days ago
Yes, I'd recommend this product.
Every aspect of the headphones are amazing and are totally worth the price.
Sony North America Customer Support - 15 days ago
Hi KashD, Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us. These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end. Thank you for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Amazing Sound and Noise Cancellation
5 out of 5 rating
Benjamin_01232 . 21 days ago
Yes, I'd recommend this product.
I bought this to use with my phone and a new Bluetooth capable record player I got. I have never heard my records in such good sound quality before. The noise cancellation is also genuinely amazing, I could not hear anything around me when my music was playing. I felt I got a lot of value for how much it cost as well.
Sony North America Customer Support - 20 days ago
Hi Benjamin_01232, thank you so much for your wonderful review! It brings us great satisfaction to hear that you're enjoying the sound quality of the WH-1000XM4 with your phone and new Bluetooth record player. We're thrilled that the noise cancellation feature has made such a positive impact on your listening experience, allowing you to fully immerse yourself in your music. We truly appreciate your feedback and are delighted to know that you feel you received excellent value for your purchase. Our WH-1000XM4 headphones are designed with advanced noise-canceling technology and high-resolution audio capabilities, ensuring you can enjoy every note and detail in your records. Thanks for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Excellent sound quality, poor construction
1 out of 5 rating
Bdlayy . 21 days ago
After 3 years, the microphone no longer works during calls and I frequently have to fix a high pitched ringing issue. I have followed all fix solutions provided by sony and nothing is a permanent fix. For the price point, the product is not worth it.
Sony North America Customer Support - 21 days ago
Hello Bdlayy, Thank you for considering Sony products. We sincerely apologize for the call issues and the high-pitched ringing you're encountering with your WH-1000XM4 headphones. We appreciate your patience as you collaborate with our Sony team to address this issue. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To better assist you, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Nice all-round headphones for the price
5 out of 5 rating
Old Sony Guy . 1 month ago
Yes, I'd recommend this product.
After a lot of research I settled on these for my needs..
Newer models perhaps for others with different needs..
A lot of options for an old guy like me...Not a gamer or music streaming guy!
These tick off many boxes..
24 hrs and will get them.all dialed in time..
Yes a Sony fan for 5 decades and counting ...
Sony North America Costumer Support - 1 month ago
Hello Old Sony Guy, Thank you for this fantastic five stars!! We are truly heartened to learn that a valuable costumer like you is now enjoying the WH1000XM4 headphones! Thanks for always choosing Sony! Sincerely, -Jenn.sony.com Originally posted on sony.com
It's alright
2 out of 5 rating
rael25 . 1 month ago
I bought these headphones 2 months ago. They are great for cancelling noise. When I put them on, I barely hear anything. The only problem is that I always instantly get a headache when I put them on. That's why, even though I bought them 2 months ago, I barely wore them. I think it is linked to the noise cancelling because when I put them on, I hear a white noise.
Sony North America Customer Support - 1 month ago
Hi rael25, thank you for contacting us. We're really sorry to hear about your experience with our WH-1000XM4 headphones, especially since you've barely been able to use them despite their excellent noise-canceling capabilities. To help us understand what might be causing this and explore potential solutions, we recommend you contact our technical support team. They'll be able to gather more details about your experience and provide personalized assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products and for bringing this to our attention. Regards, Stephaniesony.com Originally posted on sony.com
Unreliable performance, returning after short use
1 out of 5 rating
csbm . 1 month ago
I used the headphones for a couple of days and faced a few issues that prevented me from using them conveniently, so I am returning them.
First, the positives:
- The sound quality is good (not outstanding but on par with competitors).
- They are comfortable, though a bit tight – you can get a headache after using them for a couple of hours.
- The mobile app has a pretty good design and is easy to use.
So, in general, if not for the issues I describe below, this would be a really good product that I would like to continue using.
Now, the negatives:
- Bluetooth connectivity is not stable – sometimes the headphones disconnect from source devices (they can also randomly disconnect and reconnect). This happened to me several times a day, which has never occurred with other ANC headphones I have used over the last eight years.
- Sometimes the headphones just turn off on their own (Automatic Power Off is disabled).
- Latency – most of the time it is okay, and you will not really notice it, but occasionally it spikes to nearly 2 seconds, which makes the headphones basically unusable, especially for watching videos. It seems to fix itself by turning the headphones off and on again, but such a user experience is really inconvenient.
- (The biggest issue) Pitch drift, which happened several times – at some point, the headphones start lowering the pitch of the audio (everything sounds a couple of steps lower, as if a pitch shifter effect is applied in real time). This also seems to fix after turning the headphones off and on (just reconnecting to the source device doesn't help), but I personally find this completely unacceptable.
I did some research online before returning the headphones, hoping there might be ways to fix these issues, but unfortunately that's not the case. Other people complain about similar problems, and there is no workaround except turning them off and on or resetting them. It is quite sad, because as I mentioned, I would like to keep using them, but these issues are a clear deal-breaker for me.
PS I believe the hardware is probably solid, but the buggy software/firmware makes the headphones perform very poorly (I was using the latest available version, 2.9.0).
Sony North America Customer Support - 1 month ago
Hi csbm, Thank you for taking the time to share such a detailed review of your experience with the WH-1000XM4 headphones. We're truly sorry to hear that you encountered these significant issues and we understand your frustration, especially given the positive aspects you highlighted. This is certainly not the experience we intend for our customers and we recognize how disruptive these issues can be to everyday use. While you've already returned the headphones, please know that we take all feedback seriously. We truly regret that these issues prevented you from continuing to enjoy what you identified as a generally good product. We hope you'll consider giving Sony another chance in the future. Thank you for considering Sony products and for letting us know about this issue. Sincerely, Stephaniesony.com Originally posted on sony.com
The best headphones
5 out of 5 rating
Fordt . 1 month ago
Yes, I'd recommend this product.
The only thing I will complain about is my headphones. Will stop playing music when I get a notification.
Sony North America Customer Support - 1 month ago
Hi Fordt! Thank you for your positive feedback on the WH-1000XM5 headphones! It makes us really happy to hear that they are the best headphones you've ever had. Regarding the issue you mentioned, where the headphones stop playing music when you receive a notification, this is related to the "Speak-to-Chat" feature. This feature can be handy but might cause interruptions in noisy environments. You can deactivate/activate it by holding the touchpad with two fingers. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further. Thank you for choosing Sony! Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Bluetooth sucks
1 out of 5 rating
Wannabe lisener . 1 month ago
I bought these a couple of years ago. They were good. But now they won't pair with anything. Dissapointed
Sony North America Customer Support - 1 month ago
Hi Wannabe lisener, Thank you for reaching out. We're truly sorry to hear that you're having connectivity issues with your headphones. We're here to help. To troubleshoot this issue, follow these steps: - When connecting to a device, ensure you are selecting the model name without the "LE_" prefix. Wait a few seconds for the correct model name (WH-1000XM4) to appear. - Disconnect any devices you no longer wish to connect. If the headphones are already connected to another device, that could prevent new connections. - Initialize the headphones: Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. Detailed instructions can be found here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Your unit comes with a 1-year warranty. If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a Sony customer and for bringing this to our attention. Best regards, Stephaniesony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support9 months
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support1 year
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support1 year
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support4 years
Yes, they're compatiable.