Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
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Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.3
443 reviews
80% of reviewers recommend this product.
Thank you
ShinyMunki . 5 days ago
Sony North America Customer Support - 4 days ago
Hi ShinyMunki, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for choosing Sony! -Carlsony.com Originally posted on sony.com
I LOVE these headphones!
Regina G . 9 days ago
Sony North America Customer Support - 6 days ago
Hi Regina G, Fantastic! We're thrilled to hear that you love your WH-1000XM4 so much that you couldn't resist getting a second pair in silver. It's wonderful to know that you've been a loyal Sony audio fan for so many years, and we're glad our products have continued to meet your expectations. Thank you so much for sharing your awesome experience and thanks for trusting Sony! - Romeosony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.3
443 reviews
80% of reviewers recommend this product.
Thank you
ShinyMunki . 5 days ago
Sony North America Customer Support - 4 days ago
Hi ShinyMunki, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for choosing Sony! -Carlsony.com Originally posted on sony.com
I LOVE these headphones!
Regina G . 9 days ago
Sony North America Customer Support - 6 days ago
Hi Regina G, Fantastic! We're thrilled to hear that you love your WH-1000XM4 so much that you couldn't resist getting a second pair in silver. It's wonderful to know that you've been a loyal Sony audio fan for so many years, and we're glad our products have continued to meet your expectations. Thank you so much for sharing your awesome experience and thanks for trusting Sony! - Romeosony.com Originally posted on sony.com
Use them daily!
acon2025 . 1 month ago
Sony North America Customer Support - 1 month ago
Hi Acon2025, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carlsony.com Originally posted on sony.com
Terrible Voice-Overs
lortcel . 1 month ago
Sony North America Customer Support - 1 month ago
Hi Lortcel, Thank you for your feedback! We are glad to hear that you are happy with the sound quality and noise canceling of the WH-1000XM4. In the meantime, you can turn off the Voice Guidance feature using the headphones connect app, please keep in mind that not all notification will be disabled as this will help provide important notifications. For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=guidance Should you need further assistance, please reach out to us for help. Please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carlsony.com Originally posted on sony.com
MX4
bigmike67 . 2 months ago
Sony North America Customer Support - 2 months ago
Hi bigmike67, You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Horrible
Jeff1987 . 2 months ago
Sony North America Customer Support - 2 months ago
Hi Jeff1987, We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: We appreciate you and thanks for sharing your feedback! Sincerely, Jesssony.com Originally posted on sony.com
Won't charge after 6 months
Uno4tres . 2 months ago
Sony North America Customer Support - 2 months ago
Hi Uno4tres, We're sorry to hear about the charging issue you experienced with your WH-1000XM4. This is not the experience we want for our customers. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html If these steps do not resolve the issue, we recommend contacting Sony Support for further assistance. You can contact them via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Samsony.com Originally posted on sony.com
love the headphone
jimmytopdawg . 2 months ago
Sony North America Customer Support - 2 months ago
Hi jimmytopdawg, thank you for choosing and purchasing our product. We're glad you love your WH1000XM4. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. We would like to know more details about the issue on your headphones so we better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number (if any): In the meantime, you can follow this link for troubleshooting headphones: https://www.sony.com/electronics/support/articles/00204483?utm_source Hope this helps. ~Earlsony.com Originally posted on sony.com
Noise cancellation
Abhi9 . 2 months ago
Sony North America Customer Support - 2 months ago
Hi Abhi9, We regret to hear that you are not satisfied with the noise canceling function of the headphones. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app). The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music. If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction. Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it doesn't apply to the receiver of the call: they will potentially hear background noise. As a workaround, you can check the settings of your source device or the app that you are using for mic sensitivity if available. Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Great sound, but they stopped working
deeper . 2 months ago
Sony North America Customer Support - 2 months ago
Hi deeper, Thank you for your comment. We're glad to hear that you enjoyed the sound quality and noise cancellation of your WH1000XM4. However, we're sorry to learn about the issues you've experienced with the side buttons. We understand how frustrating it can be when a product doesn't perform as expected, especially within such a short period. This is not the experience we aim to provide. We recommend ensuring that your headphones are running the latest firmware, as updates can sometimes resolve functionality issues. You can find the latest firmware and update instructions on the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads If the issue persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Yes, they're compatiable.