Sony Wireless Noise Canceling Over-the-Ear Headphones

4.3 out of 5 rating

Color

Silver

Price

$349.99

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Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.

Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.

All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹

Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.

Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.

Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.

1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.

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Reviews

4.3

4.3 out of 5 rating

401 reviews

78% of reviewers recommend this product.

Good Sound, Good quailty but dangerous

3 out of 5 rating

Kiill . 26 days ago

Have a very good sound, never had a problem for 10 months after purchase, until my charging port melted when charging. I fell burnt smell and when I check it is the headphone.

Sony North America Customer Support - 23 days ago

Hi Kiill, thanks for choosing and purchasing our product. We're glad you like the sound quality of the wh1000xm4. We're sorry to hear that you have an issue with your SONY unit. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at: http://www.sony.net/SonyInfo/Support/. ~Earl

sony.com Originally posted on sony.com

Best !!

5 out of 5 rating

Cyberunner . 2 months ago

Yes, I'd recommend this product.

What can I say .. Best Noise cancelling , Best Audio they have not failed me yet , I use for Gaming , entertainment they sound great . My wife has to stand in front of me to get my attention. Love them

Sony North America Customer Support - 2 months ago

Hi Cyberunner, Terrific! We're so happy to hear you love the amazing sound quality, noise canceling features and overall performance of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris

sony.com Originally posted on sony.com

4.3

4.3 out of 5 rating

401 reviews

78% of reviewers recommend this product.

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Good Sound, Good quailty but dangerous

3 out of 5 rating

Kiill . 26 days ago

Have a very good sound, never had a problem for 10 months after purchase, until my charging port melted when charging. I fell burnt smell and when I check it is the headphone.

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Sony North America Customer Support - 23 days ago

sony.com Originally posted on sony.com

Best !!

5 out of 5 rating

Cyberunner . 2 months ago

Yes, I'd recommend this product.

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Sony North America Customer Support - 2 months ago

sony.com Originally posted on sony.com

Noise cancellation Worked Well, Fragile...

2 out of 5 rating

Oddball_Hero . 2 months ago

These headphones worked as intended and I feel did a great job cancelling noise and worked great for music and online meetings for work which was my biggest use. However after two months they broke placing them on my head. No, I don't have a big head and I wasn't rough with them. They appear to have a weak spot in them. maybe they fixed this with the newer version. As you can see by the photo I had probably only put them on my head about 30 times.

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Sony North America Customer Support - 2 months ago

Hi Oddball_Hero, While we're glad you like the amazing noise cancellation, great audio, and call quality of the WH-1000XM4, we're sorry to hear that it broke down after two months use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Additional Information regarding your experience with the WH-1000XM4 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess

sony.com Originally posted on sony.com

They work amazing - but one ear is getting staticy

3 out of 5 rating

cxp3 . 4 months ago

I bought them in Feb 2022 - they worked great all up until the last 2 trips I took. I only use them when I fly - as its the only time I need over the ear headphones. So total I probably used them around 30 times at an average of 2.5 hrs of use.. so VERY minimal use. and one of the ears has a lot of static when playing sound. it started off minimal but now its getting to the point where they are hard to use. hoping the warranty actually works out - since I got 1 month left. but we will see. updates to come when I find out.

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Sony North America Customer Support - 4 months ago

Hi cxp3, We are sorry to hear about the issue that you are having with the WH-1000XM4 headphones. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode. If the issue still occurs, please try resetting and initializing the WH-1000XM4. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl

sony.com Originally posted on sony.com

Poor performance for what I wanted

2 out of 5 rating

JoeXu . 4 months ago

I bought this two years ago for listening to music while I practice dancing with other music playing. What I found out is that this head set is very sensitive to movement and it will turn on or off if I cough, moving my head a bit quickly. If all you need is to walk around and listen to music, then it is OK. However, after about half an hour or so, I found the tight headset is very uncomfortable. I have now been using my old Panasonic wired headset which is much comfortable than this. The noise cancellation works and music listening is fine. However, if you want to wear it for running or dancing, then look for something else.

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Sony North America Customer Support - 4 months ago

Hi JoeXu, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the sound quality and noise cancelling feature, we regret to hear about the issues you're having with this unit. If the Ambient Sound Mode or Noise Canceling function changes unexpectedly, it is possible that the Adaptive Sound Control is turned ON. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action or movements and adjusts the setting of the Noise Canceling or Ambient Sound Control. If you want to change this setting, follow these steps: -Open the Sony | Headphones Connect app, and then turn off the Adaptive Sound Control function. -Adjust the Noise Canceling or Ambient Sound Control manually: Turn on the Adaptive Sound Control Move the slide bar to select the Noise Canceling or Ambient Sound Control level. REF: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328 And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

sony.com Originally posted on sony.com

Best Headphones I've Owned

5 out of 5 rating

christopher13 . 5 months ago

Yes, I'd recommend this product.

[This review was collected as part of a promotion.] These are the best headphones I've ever owned. Period. It's not just that the noise-canceling capability is phenomenal (it is), it's also that the sound quality is fantastic. When I tried them out at home, I was stunned with the sudden silence they provided before listening to music. When I tried them on an airline flight, they not only provided magnificent sound with the engine noise gone (not just reduced) but also helped create a relaxing environment for the trip. The right ear has touch controls; just swipe a finger up/down for volume and forward/back for next or previous song. Cover the ear to quickly deactivate noise-canceling to hear announcements or conversations whenever needed. These headphones are simple, easy, and intuitive, and they're everything you would expect from Sony.

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Sony North America Customer Support - 5 months ago

Hello christopher13, Thanks for sharing your awesome experience with your new Sony wireless headphones. We are glad that they are the best headphones you have ever owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent

sony.com Originally posted on sony.com

Screeching noise when ANC active

3 out of 5 rating

MikeC56 . 6 months ago

Loved at first...but just over a year and I started getting this intermittent high-frequency screeching noise from the right ear cup...goes away when I turn ANC off... an internet search seems like I'm not the only one experiencing this issue. Since past warranty Sony was no help...for the price I would expect a little lee-way on a warranty for one year!?! I'm thinking of replacing but with my experience with the XM4 I thing I'll go with the Bose 700 v the XM5

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Sony North America Customer Support - 6 months ago

Hi MikeC56, We appreciate your time in sharing this honest review. While we're glad you like most of the features, we regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc. We recommend performing the steps provided on the links below to refresh the content of your headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to our product support team for further assistance. You can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Jess

sony.com Originally posted on sony.com

Difficult to pair

3 out of 5 rating

6 months ago

Bought these for my wife. She could not pair them. I paired them for her but she found them difficult when switching from sources.

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Sony North America Customer Support - 6 months ago

Hi Marknavila, We're sorry to learn if the multipoint function on your WH-1000XM4 headphones doesn't work properly and the headphones won't pair with the device or won't connect with the device once paired. When using a multipoint connection, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the “Sony Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app) For more on "Connecting the headset to 2 devices simultaneously (multipoint connection)", refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936 If the headphones won't pair with the device or won't connect with the device once paired, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204611 Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Jess

Sony North America Customer Support - 6 months ago

Hi marknavila, We are sorry to hear that your wife find them difficult to pair and switching from sources. Allow us to help nd turn your experience around. For pairing issue, please ensure to bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. For more details, please check here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin

sony.com Originally posted on sony.com

Sony Wireless Noise Canceling Over-the-Ear Headphones

Price

Get it fast

Reviews

4.3

Good Sound, Good quailty but dangerous

Best !!

Features

Specs

SKU#

What's in the box

4.3

Good Sound, Good quailty but dangerous

Best !!

Noise cancellation Worked Well, Fragile...

They work amazing - but one ear is getting staticy

Poor performance for what I wanted

Best Headphones I've Owned

Screeching noise when ANC active

Difficult to pair

Frequently asked questions