Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.3 out of 5 rating
440 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.3
4.3 out of 5 rating
440 reviews
80% of reviewers recommend this product.
MX4
5 out of 5 rating
bigmike67 . 29 days ago
Yes, I'd recommend this product.
Great headphones. Like mine very much. Would buy again.
Sony North America Customer Support - 28 days ago
Hi bigmike67, You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Horrible
1 out of 5 rating
Jeff1987 . 1 month ago
We have used sony headphones for years. Over 20 pairs in my Landscape business. The active noise cancelling on the newer models is straight trash. Constantly switching on and off automatically.
Sony North America Customer Support - 1 month ago
Hi Jeff1987, We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: We appreciate you and thanks for sharing your feedback! Sincerely, Jesssony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.3
4.3 out of 5 rating
440 reviews
80% of reviewers recommend this product.
MX4
5 out of 5 rating
bigmike67 . 29 days ago
Yes, I'd recommend this product.
Great headphones. Like mine very much. Would buy again.
Sony North America Customer Support - 28 days ago
Hi bigmike67, You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Horrible
1 out of 5 rating
Jeff1987 . 1 month ago
We have used sony headphones for years. Over 20 pairs in my Landscape business. The active noise cancelling on the newer models is straight trash. Constantly switching on and off automatically.
Sony North America Customer Support - 1 month ago
Hi Jeff1987, We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: We appreciate you and thanks for sharing your feedback! Sincerely, Jesssony.com Originally posted on sony.com
Won't charge after 6 months
1 out of 5 rating
Uno4tres . 1 month ago
Won't charge after 6 months. Just blinks red light.
Sony North America Customer Support - 1 month ago
Hi Uno4tres, We're sorry to hear about the charging issue you experienced with your WH-1000XM4. This is not the experience we want for our customers. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html If these steps do not resolve the issue, we recommend contacting Sony Support for further assistance. You can contact them via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Samsony.com Originally posted on sony.com
love the headphone
2 out of 5 rating
jimmytopdawg . 1 month ago
I have purchase 3 pair of the these headphones but the keep malfunctioning
Sony North America Customer Support - 1 month ago
Hi jimmytopdawg, thank you for choosing and purchasing our product. We're glad you love your WH1000XM4. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. We would like to know more details about the issue on your headphones so we better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number (if any): In the meantime, you can follow this link for troubleshooting headphones: https://www.sony.com/electronics/support/articles/00204483?utm_source Hope this helps. ~Earlsony.com Originally posted on sony.com
Noise cancellation
4 out of 5 rating
Abhi9 . 1 month ago
Noise cancellation is not up to mark. When I'm in meetings, people on other side still hear background noise.
Sony North America Customer Support - 1 month ago
Hi Abhi9, We regret to hear that you are not satisfied with the noise canceling function of the headphones. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app). The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music. If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction. Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it doesn't apply to the receiver of the call: they will potentially hear background noise. As a workaround, you can check the settings of your source device or the app that you are using for mic sensitivity if available. Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Great sound, but they stopped working
3 out of 5 rating
deeper . 1 month ago
The noise cancellation is the best but the headphones are less than 6 months old and the side buttons already stopped working - come to find out, I'm not the first to have this happen too.
Sony North America Customer Support - 1 month ago
Hi deeper, Thank you for your comment. We're glad to hear that you enjoyed the sound quality and noise cancellation of your WH1000XM4. However, we're sorry to learn about the issues you've experienced with the side buttons. We understand how frustrating it can be when a product doesn't perform as expected, especially within such a short period. This is not the experience we aim to provide. We recommend ensuring that your headphones are running the latest firmware, as updates can sometimes resolve functionality issues. You can find the latest firmware and update instructions on the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads If the issue persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
Horrible Customer Service HORRIBLE PRODUCT
1 out of 5 rating
Nonion . 1 month ago
Was taught if I can't give a position review..
Don't say anything
Sony North America Customer Support - 1 month ago
Hi Nonion, Thank you for sharing your feedback. We're sorry to hear about your experience with our WH-1000XM4 headphones and the customer service you received. Your frustration is completely understandable, and we deeply regret any inconvenience this has caused you. Could you please provide us with more details about the issues you encountered with the product and your interactions with our customer service team? This information will help us address your concerns more effectively and improve our services. Please email us at socialsupport@am.sony.com with your full name, contact information, Case ID, Sony Model Number, and any relevant details about your experience. We appreciate your patience and hope to resolve this matter to your satisfaction. Sincerely, Samsony.com Originally posted on sony.com
Amazing BOOMIN sounds
5 out of 5 rating
2 months ago
Yes, I'd recommend this product.
I L OVE, LOVE, LOOOVE these headphones!
Expensive, but amazingly worth the money.
I was lucky enough to find several pairs of these headphones cleaning a train.
Sorry, but TY fir the AWEAOME BOOMERZZZZ
Sony North America Customer Support - 2 months ago
Hi Jess Auprey, You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Noise canceling is awesome!
3 out of 5 rating
PNWNoise . 2 months ago
I purchased these headphones to use on calls in a Data Center environment. The noise canceling was awesome. So was the build and ease of use. On music the sound was flat that was fine for me because I was using it for calls. The microphone was not good. I had to talk fairly loud for people to hear me.
Sony North America Customer Support - 2 months ago
Hi PNWNoise, Thanks for commenting. We're happy to hear about your satisfaction with the ease of use, superb build quality, and amazing noise canceling feature of your WH1000XM4. We're sorry if you're experiencing an issue with the microphone and if the sound quality didn't live up to your expectations. This is certainly not the news we'd like to hear. Regarding the microphone quality, if you haven't tried yet, please perform a firmware update on your headphones. The update improves Bluetooth connection stability and improves the hands-free calling quality of these headphones. You may refer to the following link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 If the issue persists, please perform the following: Resetting the headset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html Initializing the headset to restore factory settings - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html As for the sound quality, with the Sony Headphones Connect app, you can use the equalizer function to adjust the sound quality to your needs. For more information, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com. Full Name: Sony.com Username: Telephone Number: Sony Headphones Model Number: Issue/Concern: Additional Information regarding your experience with your WH1000XM4: Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
Noise reduction
4 out of 5 rating
Fitoerazo . 3 months ago
when I'm mowing the lawn I can hear my loud lawn mover more than the music I like my headphones {Sony) noise canceling But I can't figure out how come my lawn mover noise keeps being unfiltered
Sony North America Customer Support - 3 months ago
Hi Fitoerazo, Thank you for the purchase! We do apologize for the inconvenience. Noise-canceling technology can't completely isolate sound due to the air trapped between your audio device and the eardrum. The noise canceling effect may not be pronounced in a tranquil environment, or some sounds may be heard. If there is little ambient noise, it is advisable not to switch on the NC function, as it needs ambient input to function optimally. For more troubleshooting regarding your concern, please check this article below. https://www.sony.com/electronics/support/articles/00267839 Thank you for choosing Sony! -Davidsony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support2 months
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support5 months
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support1 year
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support3 years
Yes, they're compatiable.