Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.2 out of 5 rating
468 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.2
4.2 out of 5 rating
468 reviews
79% of reviewers recommend this product.
No Manual or Instructions, over complicated
2 out of 5 rating
Icantusemynickname . 2 days ago
This device has too many features that get in the way of using it, and it has no instruction manual (using WORDS) to explain how to use it. If you spend a lot of time you can download all sorts of videos and apps (that want to update themselves first), and ultimately you can find a 151 page pdf instruction manual you can download. Yeah. That many pages to tell me how to turn on and use a pair of headphones. Ridiculous.
Sony North America Customer Support - 2 days ago
Hi Icantusemynickname, we sincerely apologize for the frustration you've experienced with your WH-1000XM4 headphones. We understand your concerns about the number of features and the difficulty in finding clear, concise instructions for their use. We regret that this has negatively impacted your experience. Please know that we are taking your feedback seriously. We recognize the importance of providing user-friendly instructions that don't overwhelm our customers and your comments will be invaluable as we work on future product improvements and documentation. Thank you for being a valued Sony customer and for bringing this to our attention. We truly appreciate your honesty. Sincerely, Estefanysony.com Originally posted on sony.com
1 star
1 out of 5 rating
Twister710 . 3 days ago
So it picks up too much feedback I thought I invested in a pair that could do music and communication but this has been the worst set ive ever had
Sony North America Customer Support - 2 days ago
Hi there, we're truly sorry to hear you're experiencing excessive feedback with your WH-1000XM4 headphones. It's truly disappointing when a product falls short of expectations, particularly after you've invested in it for both music and communication. Here are a few recommendations that might help address the feedback issue: -Make sure your headphones have the latest firmware installed. You can do this through the Sony | Sound Connect app. -Try using the headphones in a quieter setting to see if the feedback persists. This can help determine if the issue is related to ambient noise. -Reset your headphones. You can find instructions on how to do this on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If these recommendations don't resolve the issue, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Estefanysony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.2
4.2 out of 5 rating
468 reviews
79% of reviewers recommend this product.
No Manual or Instructions, over complicated
2 out of 5 rating
Icantusemynickname . 2 days ago
This device has too many features that get in the way of using it, and it has no instruction manual (using WORDS) to explain how to use it. If you spend a lot of time you can download all sorts of videos and apps (that want to update themselves first), and ultimately you can find a 151 page pdf instruction manual you can download. Yeah. That many pages to tell me how to turn on and use a pair of headphones. Ridiculous.
Sony North America Customer Support - 2 days ago
Hi Icantusemynickname, we sincerely apologize for the frustration you've experienced with your WH-1000XM4 headphones. We understand your concerns about the number of features and the difficulty in finding clear, concise instructions for their use. We regret that this has negatively impacted your experience. Please know that we are taking your feedback seriously. We recognize the importance of providing user-friendly instructions that don't overwhelm our customers and your comments will be invaluable as we work on future product improvements and documentation. Thank you for being a valued Sony customer and for bringing this to our attention. We truly appreciate your honesty. Sincerely, Estefanysony.com Originally posted on sony.com
1 star
1 out of 5 rating
Twister710 . 3 days ago
So it picks up too much feedback I thought I invested in a pair that could do music and communication but this has been the worst set ive ever had
Sony North America Customer Support - 2 days ago
Hi there, we're truly sorry to hear you're experiencing excessive feedback with your WH-1000XM4 headphones. It's truly disappointing when a product falls short of expectations, particularly after you've invested in it for both music and communication. Here are a few recommendations that might help address the feedback issue: -Make sure your headphones have the latest firmware installed. You can do this through the Sony | Sound Connect app. -Try using the headphones in a quieter setting to see if the feedback persists. This can help determine if the issue is related to ambient noise. -Reset your headphones. You can find instructions on how to do this on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If these recommendations don't resolve the issue, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Estefanysony.com Originally posted on sony.com
The best headphones ever had!
5 out of 5 rating
WilSmart . 5 days ago
Yes, I'd recommend this product.
I honestly had high expectations for this product and was amazed to discover they were far exceeded in every respect. The materials, construction, and finish are some of the best I've seen. The sound is clean and clear, and it's highly customizable via the app on your phone or with your favorite equalizer. They're extremely comfortable.
Sony North America Customer Support - 2 days ago
Hi WilSmart, thank you so much for sharing your experience with the WH-1000XM4. We feel privileged to know that they exceeded your high expectations in every way. It's fantastic to know you appreciate the quality of the materials, construction, and finish. We're especially glad the clean, clear sound and customizable audio features are enhancing your listening experience. Comfort is always a priority for us, so your feedback means a lot. Thanks again for taking the time to share your thoughts—it truly inspires us to keep delivering products that meet and exceed expectations. Enjoy your music! Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Will not play CD's with noise cancel function.
2 out of 5 rating
unhappy59 . 19 days ago
I do not use Bluetooth and I bought this to use with my portable CD player, HOWEVER...
The unit must be turned OFF in order to play my CDs. Thus I can not use the NOISE Cancelling feature AT ALL.
Is there some way around this problem, if not , i will likely return the unit to the store.
Sony North America Customer Support - 17 days ago
Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature. In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player. When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer. Best regards, Estefanysony.com Originally posted on sony.com
Won't fix the chat feature!!
3 out of 5 rating
22 days ago
These headphones are awesome for sound and noise canceling. They blow some other popular brands away. The problem is this feature they have that will silence your music if you start to talk. It is the worst thing ever!! Imagine listening to a great song and you start to sing along? The music stops and your whole mood is ruined. It would be okay if you could just turn that feature off. It says you can and it has a button to disable it in the app. Except it will just turn itself back on anytime it feels like it. I researched this issue when I first bought them and have kept up in different forums over time. Sony will not acknowledge the problem, and have refused to address it. Despite software updates that could have gotten rid of it. I haven't seen 1 person that says, what a great feature? Newer models might have done away with this, I will never buy another Sony product though. As long as they ignore so many people despising a feature. It could be fixed with a simple update, I'm sure. Make the toggle off switch lockable or just eliminate it. For this reason only I give very poor marks. Sorry Sony. It is a bad idea and you should have fixed it years ago.
Sony North America Customer Support - 22 days ago
Hello there, Thank you for considering Sony products. We're delighted to know that you're pleased with the sound quality and noise-canceling features of your WH-1000XM4 headphones. However, we sincerely apologize for any inconvenience you may have encountered with the "Speak-to-Chat" feature. This is certainly not the level of quality we strive for. We are dedicated to providing you with the highest level of support and working together to resolve this issue. Please reach out to us via email at socialsupport@am.sony.com To assist us in addressing your concern more effectively, we kindly request that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience; we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Amazing Headphones
5 out of 5 rating
KashD . 26 days ago
Yes, I'd recommend this product.
Every aspect of the headphones are amazing and are totally worth the price.
Sony North America Customer Support - 24 days ago
Hi KashD, Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us. These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end. Thank you for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Amazing Sound and Noise Cancellation
5 out of 5 rating
Benjamin_01232 . 1 month ago
Yes, I'd recommend this product.
I bought this to use with my phone and a new Bluetooth capable record player I got. I have never heard my records in such good sound quality before. The noise cancellation is also genuinely amazing, I could not hear anything around me when my music was playing. I felt I got a lot of value for how much it cost as well.
Sony North America Customer Support - 29 days ago
Hi Benjamin_01232, thank you so much for your wonderful review! It brings us great satisfaction to hear that you're enjoying the sound quality of the WH-1000XM4 with your phone and new Bluetooth record player. We're thrilled that the noise cancellation feature has made such a positive impact on your listening experience, allowing you to fully immerse yourself in your music. We truly appreciate your feedback and are delighted to know that you feel you received excellent value for your purchase. Our WH-1000XM4 headphones are designed with advanced noise-canceling technology and high-resolution audio capabilities, ensuring you can enjoy every note and detail in your records. Thanks for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Excellent sound quality, poor construction
1 out of 5 rating
Bdlayy . 1 month ago
After 3 years, the microphone no longer works during calls and I frequently have to fix a high pitched ringing issue. I have followed all fix solutions provided by sony and nothing is a permanent fix. For the price point, the product is not worth it.
Sony North America Customer Support - 1 month ago
Hello Bdlayy, Thank you for considering Sony products. We sincerely apologize for the call issues and the high-pitched ringing you're encountering with your WH-1000XM4 headphones. We appreciate your patience as you collaborate with our Sony team to address this issue. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To better assist you, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Nice all-round headphones for the price
5 out of 5 rating
Old Sony Guy . 1 month ago
Yes, I'd recommend this product.
After a lot of research I settled on these for my needs..
Newer models perhaps for others with different needs..
A lot of options for an old guy like me...Not a gamer or music streaming guy!
These tick off many boxes..
24 hrs and will get them.all dialed in time..
Yes a Sony fan for 5 decades and counting ...
Sony North America Costumer Support - 1 month ago
Hello Old Sony Guy, Thank you for this fantastic five stars!! We are truly heartened to learn that a valuable costumer like you is now enjoying the WH1000XM4 headphones! Thanks for always choosing Sony! Sincerely, -Jenn.sony.com Originally posted on sony.com
It's alright
2 out of 5 rating
rael25 . 1 month ago
I bought these headphones 2 months ago. They are great for cancelling noise. When I put them on, I barely hear anything. The only problem is that I always instantly get a headache when I put them on. That's why, even though I bought them 2 months ago, I barely wore them. I think it is linked to the noise cancelling because when I put them on, I hear a white noise.
Sony North America Customer Support - 1 month ago
Hi rael25, thank you for contacting us. We're really sorry to hear about your experience with our WH-1000XM4 headphones, especially since you've barely been able to use them despite their excellent noise-canceling capabilities. To help us understand what might be causing this and explore potential solutions, we recommend you contact our technical support team. They'll be able to gather more details about your experience and provide personalized assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products and for bringing this to our attention. Regards, Stephaniesony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support10 months
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support1 year
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support2 years
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support4 years
Yes, they're compatiable.