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Software Upgrade Assistant
Initial Setup for Kyocera

2026-10-03 14:51:09.774

Software Upgrade Assistant
Initial Setup for Kyocera

Need to update your Kyocera device? Learn how to install the Upgrade Assistant on your PC or Mac to easily manage your software updates.

Before you begin

Ensure the following system requirements are met before installation of the Software Upgrade Assistant (SUA):
  • Windows® 7 and later or Mac OS 10.6 and later versions.
  • Up to 5GB of available computer storage (to store the Update File), USB cable and Internet connection.
The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
If the update fails to install, please refer to the Software Repair Assistant for further assistance.

Steps

  1. Ensure your device is powered on and unlocked, then connect it to a compatible computer using the supplied USB cable.
  2. On the device, do one of the following:
    • From a touchscreen device:
      1. Touch and hold the
        Status Bar
        then drag to the bottom.
      2. Tap the
        USB icon
        then select
        System Update
        .
    • From a non-touchscreen device:
      1. From the 'Allow access to your data' message, select
        Other USB options
        .
        If the message doesn't appear, navigate:
        Menu
        Settings & tools
        Settings
        Phone settings
        USB Mode
        .
      2. Select
        System Update
        .
  3. From the AutoPlay pop-up window on the computer, click
    Run TL-Bootstrap.exe
    or
    Run VZW_Software_upgrade_assistant.exe
    .
    When tethered, an Autoplay pop-up opens automatically on the computer. If the AutoPlay pop-up window is not available, use Windows Explorer to locate the .exe file.
  4. When prompted with software is available to download, click
    Yes
    .
  5. Review the terms and conditions and click
    Agree
    to continue installation.
  6. From the Upgrade-Repair Assistant window, click
    Install Now
    or
    Yes
    .
  7. If prompted, from 'Welcome to the Verizon Software Upgrade Assistant' click
    Next
    .
  8. If prompted to review the destination location, click
    Next
    .
  9. Click
    Finish
    .