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Device Won't Turn On / Off - Motorola

2026-10-02 02:32:20.728

Device Won't Turn On / Off - Motorola

Here are some steps to follow if your Motorola smartphone won't turn off.
Press and hold the
Power button
 for approximately 10 seconds or until the device power cycles. If the device doesn't power on or is unresponsive, attempt the following:
  1. Plug the device into a manufacturer approved wall charger and wait 1-2 minutes.
    The LED indicator should glow solid amber/red.
    Third-party chargers may not work to recover the device when it is in a no power state. When attempting to recover a device that won't power on, only use the included wall charger to ensure best results.
  2. If the LED indicator doesn't light up after 1-2 minutes, move the wall charger to a different outlet to ensure the issue isn't with the outlet.
  3. If the device still doesn't power on, ensure it's still connected to the wall charger then press and hold the
    Power button
     (bottom button on the right-edge) and
    Volume down button
     (located above the Power button) for 1-2 minutes.
  4. If the device still doesn't power on, repeat steps 1-3 using a different charger.