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One Talk Portal
Group Forwarding

2026-10-14 17:55:48.339

One Talk Portal
Group Forwarding

The Group Forwarding feature allows you to set multiple lines in a group to have all incoming calls forwarded to a specified number using the One Talk admin portal.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage features
    .
  5. Click
    Group Forwarding
    .
  6. Click the
    Enable feature switch
     to turn on.
  7. In the Forward to box, enter the phone number to which you want to forward calls or click
    Select a line from the list
    .
  8. Select
    Always
     or
    Select schedule
    .
    If choosing Select schedule, select the preferred option in the dropdown boxes.
    Currently a known issue exists when using a schedule; users may experience 'always forward' behavior even when using a Group Forwarding schedule.
  9. Select the applicable lines from the list, or select
    Add Lines
    , select the desired lines then click
    Save
    .
  10. Click
    Submit
    .