Wearables - Check for Physical Damage
Here's some info on how to determine if your wearable has sustained physical damage.
Check for Physical Damage
Device damage examples include, but are not limited to:
- Liquid Evidence
- Display or Digital Crown Issues
- Hardware Modifications
Liquid or Corrosion Evidence
To identify if your device has water damage, check for:
- Moisture under the display screen.
- Moisture under the heart rate monitor (on back of the watch).
- Corrosion, discoloration, or fuzzy growth on the charging port.
Display Issues
Examples of screen damage / button issues include but are not limited to:
- Cracks
- Excessive scratches
- Separation (e.g., lens or housing separating from device frame)
- Missing physical buttons
- Warping (e.g., watch won't lay flat)
- LinesSolid line(s) present across the screen.
- Pixel DeformitiesCaused by physical impact to screen or device.
- Punctures
Hardware Modifications
A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
- Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
- Hardware modifications include, but are not limited to:
- bezels or cases that involve opening the case and removing the original housing.
- non-removable back case detached.
- device screens replaced.
- aftermarket decorations affixed permanently to the device.
Replacement Options
If damage is found, several replacement options may be available.