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Wearables - Power & Charging Issues

2026-10-15 07:09:21.742

Wearables - Power & Charging Issues

If you're having issues with your wearable device's battery charging or not holding a charge, view this info.
If you're having issues with your wearable device's battery charging or not holding a charge, here are some helpful tips.
  1. Check the charging apparatus (wall plug, cable, charging base, etc.) for damage.
  2. Check the charging port of the charging base (if applicable) for water damage or corrosion.
  3. If the device won't power on, press and hold the
    Power button
     for 5-10 seconds.
    If the device powers on, but doesn't hold a charge, power cycle the device then charge fully and re-test.
  4. Ensure a manufacturer-approved wall plug, base and USB charging cable are used to avoid extended charging times or other charging issues.
  5. While connected to the wall charger, attempt to power on the device.
    If device doesn't power on, wait 1-2 minutes and re-test.
  6. Verify the device and/or charger display the appropriate charging/LED indicator.
    If the battery is extremely low, the display may remain blank for up to 5 minutes before a low battery image appears. It may take 15 minutes to 2 hours before the device can be powered up.
  7. Attempt to power on the device using an alternate manufacturer-approved charger, if available.
  8. If the device still won't power on, trickle charge using a manufacturer-approved USB cable plugged into a computer. Many times devices that are completely dead recover after 45 minutes to 2 hours using this trickle-charge method. After the device recovers, finish charging by plugging into a wall outlet.