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Samsung Galaxy S10 / S10+ / S10e
Factory Data Reset (Powered Off)

2026-10-11 02:24:24.224

Samsung Galaxy S10 / S10+ / S10e
Factory Data Reset (Powered Off)

Reset your Galaxy S10 / S10+ / S10e to factory settings as a final troubleshooting step. Use this method if your device is unresponsive or you can't access the Settings menu.

Before you begin

If the device is responsive and can be powered on, the preferred reset method should be performed.
Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.

Steps

  1. Ensure the device is powered off.
  2. Simultaneously press and hold the
    Volume up button
     and the
    Bixby button
     on the left edge of the device.
  3. While continuing to hold Volume up and Bixby, press and hold the
    Power button
     until the device vibrates and the Samsung logo appears then release all buttons.
  4. From the Android Recovery screen, select
    Wipe data/factory reset
    .
    Utilize the Volume buttons to cycle through the available options and the Power button to select.
  5. Select
    Reboot system now
    .
Activate / Set Up Device