Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

One Talk W78B IP DECT Cordless Phone
Factory Reset

2026-10-15 21:40:45.592

One Talk W78B IP DECT Cordless Phone
Factory Reset

Reset your One Talk W78B IP DECT cordless phone or its corresponding W78HV handset to factory settings as a final troubleshooting step, or an easy way to erase your data if you're upgrading or replacing your device.

Before you begin

After the reset is completed, all settings revert to the factory defaults except handset registrations. Before performing the reset, check with your system admin to verify whether a backup of the settings exists.

Reset Base Station

  1. From the Home screen on the W78HV handset, navigate:
    OK
    Settings
    System Settings
    Base Reset
    .
  2. Enter the system PIN then press
    Done
    .
    Default PIN: 0000
  3. Tap
    Reset to factory
     then press
    OK
     to confirm.
  4. Wait for the base station to finish the reset process.
    The Power and Network LEDs flash in sequence during the reset. Once the device has restarted, the LEDs glow green.

Reset Handset

  1. From the Home screen on the handset, navigate:
    OK
    Settings
    System Settings
    Handset Reset
    .
  2. Enter the system PIN then press
    Done
    .
    Default PIN: 0000
  3. When prompted, press
    OK
     to confirm.