One Talk CP920 IP Conference Phone Check Internet Connectivity
One Talk CP920 IP Conference Phone
Check Internet ConnectivityYour One Talk CP920 IP conference phone requires an internet connection to function. Follow these steps to confirm your phone is connected and ready for use.
Before you begin
The following is provided for informational purposes only. Contact your IT admin to verify the following info.
Verifying the IP address on the desk phone ensures the phone is communicating with the router; this doesn't necessarily mean the phone has access to the internet. See One Talk Ports and Protocols for correct internet settings on the router and desk phone.
If the desk phone doesn't display an IP address, contact your IT admin to ensure the desk phone is allowed to communicate over the business network.
Steps
- Check for proper installation:
- If not connected via Power over Ethernet (PoE), ensure the phone is properly plugged into a functional AC outlet.
- Ensure the Ethernet cable is plugged into the Ethernet port on the back of the phone, or the phone is connected to a Wi-Fi network.
- If not receiving an IP address from the router, try using a different Ethernet port.
- Ensure the switch or hub in your network is operational.
- From the idle screen, navigate: then view the IPv4 or IPv6 address.Confirm the IP Address with your system administrator.
- If necessary, change the IP settings on the device to use only IPv4:
- From the idle screen, navigate: .
- Enter the admin password then pressOK.Default password: admin
- SelectNetwork.
- Select the appropriate network interface (e.g., WAN Port, 802.1x Settings, etc.).
- Use theleft and right arrow soft keysto selectIPv4 Only.
- PressSave.