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Verizon Voice Gateway
Insert / Remove Batteries

2026-10-16 22:35:10.251

Verizon Voice Gateway
Insert / Remove Batteries

Install or replace the backup batteries on your Verizon Voice Gateway to ensure your phone service remains active during a power outage.

Before you begin

Use only AA Lithium (Li/FeS2) batteries. Using incorrect battery types creates a risk of explosion.
If the telephone handset connected to the Voice Gateway requires external electrical power to operate, voice service and 911 calls will still be unavailable during a power outage.
To check the current battery level, unplug the power adapter to switch the device to battery mode.

Steps

  1. Remove all cables connected to the Voice Gateway.
  2. Push the small tab on the bottom of the battery compartment cover then lift the cover up to remove it.
  3. Remove the existing batteries from the compartment if you are replacing them.
  4. Insert four new AA lithium batteries into the compartment.
  5. Replace the battery compartment cover to its original position then lightly press down on the tab until it clicks.
  6. Connect all cables back to the Voice Gateway.