Verizon Whole-Home Wi-Fi and Whole-Home Wi-Fi Plus Terms & Conditions

1.1 General: Verizon Whole-Home Wi-Fi allows customers to extend Wi-Fi coverage throughout the home, especially when there is a need to cover larger homes or overcome obstacles like brick and concrete walls, by providing additional Wi-Fi devices.

1.2 Additional information: Link to support Pages: https://www.verizon.com/support/residential/internet/whole-home-wi-fi

Link to Fios Internet Landing Page: https://www.verizon.com/home/internet/

2.1 General: Verizon Whole-Home Wi-Fi and Verizon Whole Home Wi-Fi Plus is available to customers who subscribe to our eligible Fios Home Internet plans.

2.2 Verizon Whole-Home Wi-Fi. Verizon Whole-Home Wi-Fi comes in two configurations based on your address: (a) In the Verizon Fios footprint excluding areas served or formerly served by Frontier, it includes the applicable Fios router and up to one (1) Fios extender. A Wi-Fi extender will be provided, at no cost, to a customer who receives Verizon Whole-Home Wi-Fi service included as part of  their internet service plan, as may be needed based on the analysis performed by the Wi-Fi Health Check tool. A Wi-Fi extender will provided, at no cost, to a customer who receives. Verizon Whole-Home Wi-Fi service included as part of their internet service plan at the customer’s request if the customer is experiencing a Wi-Fi performance issue, unless the customer has already received a Wi-Fi extender, at no cost, with their Verizon Whole-Home  Wi-Fi service. A customer who purchases Verizon Whole-Home Wi-Fi as an add-on service to their internet service plan will be sent a Wi-Fi extender, at no cost, at their time of purchase, regardless of current Wi-Fi Health Check results; or (b) In areas served or formerly served by Frontier, Whole Home Wi-Fi includes one and up to two Wi-Fi devices in addition to the router provided with the service. The quantity and model of the additional devices is determined based on the router provided with the internet service and coverage needs at time of order or installation. Additional devices are available for lease.

2.3 Verizon Whole-Home Wi-Fi Plus (not available in former Frontier areas). Verizon Whole-Home Wi-Fi Plus includes the applicable Fios router and up to three (3) Fios extenders. A customer who purchases Verizon  Whole-Home Wi-Fi Plus as an add-on service will be provided two (2) extenders at their time of purchase. After the two (2) extenders provided at the time of purchase have been installed, a third extender will be provided, at no cost, to a Verizon Whole-Home Wi-Fi Plus customer, as needed based on the analysis performed by the Wi-Fi Health Check tool, or at the customer’s request if they are experiencing a Wi-Fi performance issue. Customers who subscribed to a Verizon 2 Gig Fios Home Internet plan prior to June 26, 2024, received Verizon Whole-Home Wi-Fi Plus included at no additional cost with their service and may receive up to three (3) Wi-Fi extenders, at no cost, on an as-needed basis, in accordance with these terms and conditions. Customers who subscribed to a Verizon 5 Gig Fios Home Internet plan on or after September 3, 2026, received Verizon Whole-Home Wi-Fi Plus included at no additional cost with their service and may receive up to three (3) Wi-Fi extenders, at no cost, on an as-needed basis, in accordance with these terms and conditions.

2.4 Included with Internet Plan: Customers who subscribe to our 1 Gig or higher Fios Home Internet plan will receive Verizon Whole-Home Wi-Fi included at no additional cost with their service.

2.5 Add-on Purchase: Customers on other eligible Fios Home Internet plans can purchase Verizon Whole-Home Wi-Fi for a cost of $10/month in addition to the cost of their internet plan. Customers on a Fios 1 Gig or Fios 2 Gig plan can purchase Whole-Home Wi-Fi Plus for $5/month. Customers on any other eligible Fios Home Internet Plan can purchase Whole-Home Wi-Fi Plus or for $15/month.

Wi-Fi Health Check Tool: The Wi-Fi Health Check tool monitors the performance of your  Wi-Fi to ensure you are receiving optimal performance and coverage. It checks the strength of the WiFi connection between your router and connected devices, and indicates if an  extender is recommended. The Wi-Fi Health Check is offered with privacy and security by design and only analyzes devices that you’ve connected to your home router. It will not access or analyze device internet activity. If additional extenders are recommended by the  Wi-Fi Health check beyond the number of extenders included in your Whole Home Wi-Fi or Whole-Home Wi-Fi Plus service, they may be purchased or rented at standard rates. The Wi-Fi Performance tool is not applicable to former Frontier service areas.

4.1 Ownership: Verizon owns all the equipment sent to you as part of the Verizon Whole-Home Wi-Fi or Verizon Whole-Home Wi-Fi Plus Service and allows you to use the applicable Fios router and applicable Fios extenders as long as you subscribe to Verizon Whole-Home Wi-Fi or Verizon Whole-Home Wi-Fi Plus and/or an eligible Fios Home Internet plan. If you cancel your Verizon Whole-Home Wi-Fi or Verizon Whole-Home Wi-Fi Plus subscription and/or your eligible Verizon Fios Home Internet plan, you will be required to return all Verizon router(s) and Fios extender units within 30 days, as instructed by Verizon, or you will be charged for the equipment.

4.2 Changing Plan: If Verizon Whole-Home Wi-Fi or Verizon Whole-Home Wi-Fi Plus is included in your Internet plan and you downgrade service to a plan that does not include Verizon WholeHome Wi-Fi or Verizon Whole-Home Wi-Fi Plus, you will be billed for the service unless you contact our customer support team to have the service removed from your account. If you are currently paying for Verizon Whole-Home Wi-Fi service, but upgrade your plan to one that includes Verizon Whole-Home Wi-Fi, you will no longer be charged for  Verizon Whole-Home Wi-Fi.