Fios Home Router

Take your Wi-Fi to the next level!

  • Tri-band 4x4 Router
  • Supports the fastest Wi-Fi speeds available (802.11ax)
  • 802.11ax provides the highest throughput, providing an optimal Wi-Fi experience
  • Includes Self Organizing Networks (SON) functionality
  • The Self-Organizing Network feature provides a smart & efficient Wi-Fi experience for all your devices incorporating Access Point / Band Steering

You can purchase a Fios Home Router on the Fios equipment and accessories store.

Check availability

  • Frequently Asked Questions

    • 1. My Wi-Fi is On, why doesn’t my device see the Wi-Fi network (SSID’s)

    • Some devices may need their Wi-Fi drivers updated to support routers which use Wi-Fi 6 (802.11ax). Also, some devices, like TV's and laptops, may not support the latest Wi-Fi technology used by an advanced router, and may need to be disabled.

      Note: Intel Wireless adapters supporting 802.11ac with older drivers might not show Wi-Fi 6 (802.11ax) networks. Please verify/update to the latest Wi-Fi drivers.

    • 2. Do my Wi-Fi drivers on Windows need to be updated to see for Wi-Fi 6 (802.11ax) networks)?

    • Yes, Wi-Fi divers should always be updated for optimal Wi-Fi performance. In many cases, but not all, Wi-Fi drivers are automatically updated with auto updates enabled.

      Note: Intel Wireless adapters supporting 802.11ac with older drivers might not show Wi-Fi 6 (802.11ax) networks. Please verify/update to the latest Wi-Fi drivers.

    • 3. What do the Unified Button LED light colors represent?

    • IMAGE - led chart

    • 4. Where can I find my Wi-Fi Name/Password or Admin Name/Password

    • Wi-Fi name/password or Admin name/password can be found on the rear label of your Fios Home Router.

      IMAGE - Router Label

       

    • 5. Does my Fios Home Router support Self Organizing Network (SON)?

    • Yes, it is supported by default and can be managed within the My Fios app, My Verizon, or locally on the router. Please visit verizon.com/sonsupport for more SON information.

    • 6. What is Self-Organizing Networks (SON)?

    • Self-Organizing Networks (SON) significantly improves Wi-Fi performance by automatically identifying and fixing Wi-Fi problems. Connected devices will move seamlessly between 2.4 GHz and 5 GHz Wi-Fi signals, and between access points if a Fios Home Wi-Fi Extender has been added to your home network. Please see SON animation below.

      Self Organizing Network

       

    • 7. How will SON improve Wi-Fi?

    • Connected devices will move seamlessly between 2.4 GHz and 5 GHz Wi-Fi signals, and between access points if a Fios Home Wi-Fi Extender is paired with a Fios Home Router.

    • 8. Do I have the ability to turn SON off?

    • Yes. If you choose to disable the Wi-Fi SON feature, the router GUI or MyFios App provides the ability to enable/disable. Please see steps below

      1. Open MyFios App
      2. Select Wi-Fi settings, Select Self Organizing Network
      3. Turn SON "Off"
      Son-app
    • 9. Do I have the ability to turn SON on?

    • Yes. SON can be enabled with the MyFios App. Please see examples below on how to enable.

      1. Open MyFios App
      2. Select Wi-Fi settings, Select Self Organizing Network
      3. Turn SON "On"
      Son-app
    • 10. What security modes are supported?

    • WPA2 is the only encryption supported by SON.

    • 11. If I have a 3rd party router (non-Verizon), can I have SON enabled?

    • No. SON is only supported on Fios Home Router (G3100) and Fios Home Wi-Fi Extender. Approved devices below. Other router providers may provide their own version of SON which is not compatible with Verizon devices.

      Fiso Home Router

      Fios Home Router

      Fios Wi Fi Extender

      Fios Home Wi-Fi Extender

    • 12. How do I connect a wireless device to my Fios Home Router?

    • Access the Wi-Fi setting on your wireless device, then select your Fios Home Router using the Wi-Fi name or wireless network name (ESSID) shown on the label located on the back panel of your router. Enter the Wi-Fi password or wireless password (WPA2 key). The default password/key is also shown on the label.

      Note: Verizon recommends that you establish a strong, unique password for your Wi-Fi. Learn how to change your Wi-Fi Password below.

      Change Wi-Fi Password

    • 13. How do I set up Guest Wi-Fi on my Fios Home Router?

      • Set up in the My Fios app
      • Set up in My Verizon

      Using the My Fios app, select:

      • Internet > under My Networks select your Guest Network > select Enable Guest Wi-Fi Access

      Don’t have the My Fios app?

      Download now

      Sign into My Verizon to set up your Guest Wi-fi. To access:

      • hover over Services, select Internet > under My Networks select your Guest Network > select Enable Guest Wi-Fi Access

      Don’t have an account?

      Register now
    • 14. Where can I find the Wi-Fi name and password for my Fios Home Router?

      • Find in the My Fios App
      • Find in My Verizon
      • Find on your router

      Using the My Fios app, select

      • Internet > under My Networks the password is listed below each network name

      Don’t have the Fios TV app?

      Download now

      Sign into My Verizon to view your Wi-Fi name and password. To access:

      • hover over Services, select Internet > under My Network the password is listed below each network name

      Don’t have an account?

      Register now

      The Wi-Fi password is shown on the label located on the side of your Fios Home Router (G1100).

      Please refer to the diagram below:

      IMAGE - Router Label Image
    • 15. How do I connect my Fios Home Router via WPS (Wi-Fi protected setup)?

    • Your Fios Home Router comes with a WPS button that allows for a connection to your Wi-Fi network without manually entering a password. If your wireless device supports WPS, follow your device manufacturer user’s guide to set up and connect to your network. Use the My Fios app or visit My Verizon to manage Wi-Fi settings.

    • 16. How and where can I manage my Fios Home Router?

      • Manage your settings in the My Fios App
      • Manage your settings in My Verizon

      Using the My Fios app select Internet from the dashboard.

      Don’t have the My Fios app?

      Download now

      You can also manage advanced settings from the router interface via your browser.

      Manage advanced setting

      Sign into My Verizon to manage your settings. To access

      • hover over Services, select Internet

      Don’t have an account?

      Register now
    • 17. What parental controls are available on the Fios Home Router?

    • Using the My Fios App or the My Verizon parental controls allows you to block Wi-Fi access and set schedules for when Wi-Fi access is available for selected devices. This is also available in the router interface. Verizon is now offering an advanced parental control solution that offers more robust security features to protect your devices in your home or business. Learn more and get started using it today on the My Fios app.

      • Manage your settings in the My Fios App
      • Manage your settings in My Verizon

      Using the My Fios app select:

      • Internet > under My Networks select Devices & Parental Controls

      Don’t have the My Fios app?

      Download now

      Sign into My Verizon to manage your settings. To access:

      • Hover over Services, select Internet > under Manage My Devices select Devices & Parental Controls

      Don’t have an account?

      Register now
    • 18. How do I connect a device to an Ethernet port on the Fios Home Router?

    • Plug one end of the supplied Ethernet cable into one of the four yellow Ethernet ports on the back of your router. Plug the other end of the Ethernet cable into the Ethernet port of your network device.

    • 19. How do I manage my Fios Home Router advanced settings?

    • Open your browser and enter "myfiosgateway.com" or "192.168.1.1" into the browser. You will be taken to a page to enter your username and administrator password:

      • The default username is "admin"
      • The unique default password is on the label located on the side of the router. Please refer to the diagram below
      IMAGE - Router Label Image
    • 20. How do I test my internet speed?

    • With the Verizon Speed Test tool you’ll be able to test your router speed, device speed and learn ways to optimize your connection. You’ll also be able to measure your network's upload and download speeds.

      • Test your speed in the My Fios app
      • Test your speed in My Verizon

      Using the My Fios app select:

      • Internet > under Wi-Fi Health Check, select Speed Test

      Don’t have the My Fios app?

      Download now

      Sign into My Verizon to test your speed. To access, select Begin Speed Test.

      Don’t have an account?

      Register now
    • 21. Is my Fios Home Router encrypted?

    • For your protection, your router is preset at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your wireless network. This is the strongest setting for most users and provides maximum security but may prevent older devices from connecting.

      Verizon recommends that you establish a strong, unique password for your router. Use the My Fios app or visit My Verizon to change your default password.

    • 22. How can I reboot my Fios Home Router?

    • Press and hold the WPS button on the front of the router for 10 seconds. Give the router some time to connect to the Internet and wait until the Internet light becomes steady white.

      IMAGE - Fios Home Router WPS Button
    • 23. How can I reset my Fios Home Router to its factory default settings?

    • Pressing and holding the red reset button located on the back of the Fios Home Router will restore the router to the factory default settings shown on the label located on the side of your router. Use the pointed end of a paperclip to press and hold the reset button for 15 seconds.

      Important Note: If you have customized your network name and/or password, resetting your Fios Home Router to the factory defaults not only changes your router username and password back to the factory default values, but it also deletes all of your home network settings. This includes the ESSID and network encryption key that you created. After you reset your factory defaults, your home network won't be accessible until you reconfigure your gateway and update all your network devices to use the same customized ESSID and network encryption key (WPA2).

    • 24. Do I need to upgrade my Coax wiring in my Home?

    • It all depends on the age of the cables and potential damage to cables over time. Verizon's Fios Home Router & Fios Home Wi-Fi Extender incorporate the latest Coax/MoCA (Coaxial/Multimedia over Coax Alliance) standards, supporting theoretical speeds up to 2.5Gbps between supported devices. With outdated or damaged cabling, higher speeds can't be achieved, and inferior performance is quite possible. If you're cabling is outdated, or in disarray based on use with multiple providers, it's recommended to upgrade your home cabling for optimal performance.

    • 25. Are there any limitations on what other routers work with the new extender?

    • Yes. Only the Fios Home Wi-Fi Extender (E3200) is compatible with the Fios Home Router (G3100). Other extenders can be added to the same network, but ONLY the Fios Home Wi-Fi Extender will support the SON (Self Organizing Network) algorithms configured in the Fios Home Router/Fios Home Wi-Fi Extender to optimize the Wi-Fi network.

    • 26. Does the Unified light on front of Fios Home Router/ Fios Home Wi-Fi Extender shut off?

    • No. The router or extender Unified light never shuts off. The LED on the front dims after 20 minutes, but never goes out completely. Press the unified button on from of device for 2 seconds and light will go to normal brightness.

    • 27. Why are my LED’s on the WAN/LAN Ethernet ports off when an Ethernet cable is connected?

    • After 20 minutes, the transmit/received LED’s turn off to minimize lighting. Press the unified button on from of device for 2 seconds and lights will turn back on.

See also:

Fios Home Router

The Fios® Home Router is an 11ax tri-band concurrent Wi-Fi router that supports the latest wireless technology. It offers seamless roaming, band steering, AP steering, and Self-Organizing Networks (SON) technology. It’s also equipped with a third radio to use for wireless backhaul to the the Fios Home Wi-Fi Extender. 11ax tri-band brings OFDMA and the highest throughput to users.

Learn More!

You can purchase a Fios Home Router from the Fios equipment and accessories store.

12/10/19