Looking to setup Caller ID on your TV? Follow these steps.
  • 1.
    Using your Fios remote control, press Menu
  • 2.
    Select Settings, press OK
  • 3.
    Select Notifications,
  • 4.
    Select Caller ID,
  • 5.
    Select Check Availability, press OK
  • 6.
    A message will display to indicate that Caller ID is either available or unavailable, If Caller ID is Available, press OK

Caller ID for Fios TV

To view details of your outgoing, incoming, and missed phone calls, your Fios services and Set-top Box must meet the requirements for Caller ID.

The following requirements must be met, you must:

  • subscribe to Fios Digital Voice, Fios TV, and Fios Internet, and Caller ID
  • have a Fios TV compatible Set-top Box

Note: All Verizon-supplied routers and ONTs are compatible with Caller ID for Fios TV. Caller ID is not compatible with the Motorola 2500 STB or DCT 700 Digital Adapter. Sign into My Verizon to shop and upgrade your STB.

  • Set up caller ID

  • To set up Caller ID on your Fios TV, follow these basic steps using your Fios remote control, press:

    • Menu > Settings > Notifications > Caller ID > Check Availability,
      • A message will display to indicate that Caller ID is either available or unavailable:
        • If Caller ID is Available, press OK when prompted, select Yes to enable Caller ID, press OK
        • If Caller ID is Unavailable, you currently do not meet the equipment or service requirements, press OK

    Note: Once Caller ID is activated, it may take 24–48 hours to see alerts. You must activate Caller ID on each Set-top Box where you want the service.

  • Select alert options

  • Select how your Caller ID Alert options display on your Fios TV. Using your Fios remote control press:

    • Menu > Settings > Notification > Caller ID, select:
      • Show Alerts, to turn alerts On or Off
      • Alert Duration, to control the length of time the alert box is displayed
      • Alert Position to control the position of the alert box on your TV screen
  • View call logs (Call Back/Block/Delete)

  • View your call logs using your Fios remote control press:

    • Menu > Fios Digital Voice > Call Logs
      • your Call History will display the caller name, phone number, and the date/time of the call are shown for each as follows:
        • Outgoing - Green right arrow,
        • Incoming - Blue left arrow, and
        • Missed calls - Red X
      • select a call and press the Options button on your remote to display Call Back, Block, and Delete options, select:
        • Call Back, to ring your Verizon home phone, when answered, the selected number will be dialed
        • Block, add the phone number to your Blocked Callers List
        • Delete, remove the call from your Call History
  • View voice mail (Play Messages/Call Back/Block/Delete)

  • View Voice Mail messages using your Fios remote control press:

    • Menu > Fios Digital Voice > Voice Mail
      • your Voice Mail Inbox, will display your voice mails including the caller name, phone number, and the date/time of the call
      • select a call and press the Options button on your remote, to display Play Messages, Call Back, Block, and Delete options, select:
        • Play Messages*, listen to the voice mail messages (TV mutes during playback)
        • Call Back, to ring your Verizon home phone, when answered, the selected number will be dialed
        • Block, to add the phone number to your Blocked Callers List
        • Delete to remove the call from your Voicemail Inbox

    *Voicemail playback is not available on the Motorola 2500 PC standard definition Set-top Box or DCT 700 Digital Adapters.

  • Manage calling features

  • Manage Calling Features using your Fios remote control, press:

    • Menu > Fios Digital Voice > Calling Features, select:
      • Simultaneous Ring, to designate up to three phone numbers that will simultaneously ring when a call comes in to your Verizon home phone
      • Call Forwarding, to forward your Verizon home phone calls to another phone number
      • Incoming Call Block, to block all Anonymous calls or manage your Blocked Callers List for calls to your Verizon home phone
      • Do Not Disturb, to automatically forward calls to voicemail or play the system greeting
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