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Frequently Asked Questions
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Most Fios TV remote control models give you the option to easily turn closed captioning on or off by pressing the
button, towards the bottom of your Fios remote. If this is not the case, you can always use your Interactive Media Guide to turn closed captioning on or off using your Fios remote, press:
You can also change other closed captioning preferences by following the prompts on your TV screen.
Note:
Using the Fios TV Mobile app remote control, you can turn Closed Captioning on or off. With your device connected to your home router select:
When viewing programming using the Fios TV Mobile app, you can turn Closed Captioning on or off by going to:
If you have a concern with closed captioning on a program you are currently watching, you may contact Verizon via email at videoclosedcaption@verizon.com.
If you have written Closed Caption complaints, you may write to:
Verizon
PO Box 16806
Newark, NJ 07101
Attn: Katie Barton, Supv.
Most Fios TV remote control models give you the option to easily turn Closed Captioning on or off by pressing the closed caption button, towards the bottom of your Fios remote. See examples of this image below: