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Device Troubleshooting Assistant

Our interactive Troubleshooting Assistants provide a visual guide to walk you through the most common issues and their resolutions.

Filter all topics below.


ASUS

This online tool will help you identify and resolve problems with your ASUS ZenFone AR.
This online tool will help you identify and resolve problems with your ASUS ZenFone V.
This online tool will help you identify and resolve problems with your ASUS ZenFone V Live.

Alcatel

This online tool will help you identify and resolve problems with your Alcatel Avalon. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Alcatel Avalon V.

Apple

This online tool will help you identify and resolve problems with your iPhone 12 Pro Max. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your iPhone 12. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your iPhone 12 mini. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your iPhone SE (2020). Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Apple iPad Pro (11-inch).
This online tool will help you identify and resolve problems with your Apple iPad Pro 12.9-inch (3rd Gen.).
This online tool will help you identify and resolve problems with your Apple iPhone 5.
Find all iPhone 12 Pro Support information here. Learn how to activate, set up features & troubleshoot issues with our FAQs, how-to guides and videos.
This online tool will help you identify and resolve problems with your iPhone 11 Pro. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your iPhone 11 Pro Max. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Apple iPhone 4.
This online tool will help you identify and resolve problems with your Apple iPhone 4s.
This online tool will help you identify and resolve problems with your Apple iPhone 5c.
This online tool will help you identify and resolve problems with your Apple iPhone 5s.
This online tool will help you identify and resolve problems with your Apple iPhone 6.
This online tool will help you identify and resolve problems with your Apple iPhone 6 Plus.
This online tool will help you identify and resolve problems with your Apple iPhone 6s.
This online tool will help you identify and resolve problems with your Apple iPhone 6s Plus.
This online tool will help you identify and resolve problems with your Apple iPhone 7.
This online tool will help you identify and resolve problems with your Apple iPhone 7 Plus.
This online tool will help you identify and resolve problems with your Apple iPhone 8.
This online tool will help you identify and resolve problems with your Apple iPhone 8 Plus.
This online tool will help you identify and resolve problems with your Apple iPhone SE.
This online tool will help you identify and resolve problems with your Apple iPhone X.
This online tool will help you identify and resolve problems with your Apple® iPhone® XR.
This online tool will help you identify and resolve problems with your Apple iPhone XS.
This online tool will help you identify and resolve problems with your Apple iPhone XS Max.

BlackBerry

This online tool will help you identify and resolve problems with your BlackBerry Classic.
This online tool will help you identify and resolve problems with your BlackBerry® Z10 smartphone
This online tool will help you identify and resolve problems with your PRIV by BlackBerry.

Google

This online tool will help you identify and resolve problems with your Google Pixel 3.
This online tool will help you identify and resolve problems with your Google Pixel 3 XL.
This online tool will help you identify and resolve problems with your Google Pixel 3a. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Google Pixel 3a XL. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Pixel 4. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Pixel 4 XL. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Pixel 4a. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Pixel 5. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Google Pixel 2.
This online tool will help you identify and resolve problems with your Google Pixel 2 XL.
This online tool will help you identify and resolve problems with your Nexus 6.
This online tool will help you identify and resolve problems with your Pixel XL, Phone by Google.
This online tool will help you identify and resolve problems with your Pixel, Phone by Google.

HTC

This online tool will help you identify and resolve problems with your HTC 10.
This online tool will help you identify and resolve problems with your HTC Desire 526.
This online tool will help you identify and resolve problems with your HTC Desire 530.
This online tool will help you identify and resolve problems with your HTC Desire 612.
This online tool will help you identify and resolve problems with your HTC Desire 626.
This online tool will help you identify and resolve problems with your HTC One M9.
This online tool will help you identify and resolve problems with your HTC One.
This online tool will help you identify and resolve problems with your HTC One (M8).
This online tool will help you identify and resolve problems with your HTC One (M8) for Windows.

Kazuna

This online tool will help you identify and resolve problems with your Kazuna eTalk MYFLIX. Get online technical support and help with common issues.

Kyocera

This online tool will help you identify and resolve problems with your KYOCERA DuraForce PRO 2.
This online tool will help you identify and resolve problems with your Brigadier by Kyocera.
This online tool will help you identify and resolve problems with your DuraForce PRO with Sapphire Shield.

LG

This online tool will help you identify and resolve problems with your LG G7 ThinQ.
This online tool will help you identify and resolve problems with your LG G8 ThinQ device. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your LG Q70. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Stylo 5. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Stylo 6. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your LG V40 ThinQ.
This online tool will help you identify and resolve problems with your LG V60 ThinQ 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your LG WING 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your LG G Vista.
This online tool will help you identify and resolve problems with your LG G2.
This online tool will help you identify and resolve problems with your LG G3.
This online tool will help you identify and resolve problems with your LG G4.
This online tool will help you identify and resolve problems with your LG G5.
This online tool will help you identify and resolve problems with your LG G6.
This online tool will help you identify and resolve problems with your LG K20 V.
This online tool will help you identify and resolve problems with your LG K4 LTE.
This online tool will help you identify and resolve problems with your LG K8 V.
This online tool will help you identify and resolve problems with your LG Lancet.
This online tool will help you identify and resolve problems with your LG Lancet for Android.
This online tool will help you identify and resolve problems with your LG Optimus Zone.
This online tool will help you identify and resolve problems with your LG Stylo 2 V.
This online tool will help you identify and resolve problems with your V10.
This online tool will help you identify and resolve problems with your LG V20.
This online tool will help you identify and resolve problems with your LG V30.
This online tool will help you identify and resolve problems with your V50 ThinQ 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your LG ZONE 4.

Motorola

This online tool will help you identify and resolve problems with your Motorola one 5G UW. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Motorola moto e4 plus.
This online tool will help you identify and resolve problems with your Motorola moto e5 go.
This online tool will help you identify and resolve problems with your Motorola moto g power. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your moto g stylus. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Motorola moto g7 power. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Motorola DROID MAXX 2.
This online tool will help you identify and resolve problems with your DROID RAZR by MOTOROLA.
This online tool will help you identify and resolve problems with your DROID RAZR HD by MOTOROLA.
This online tool will help you identify and resolve problems with your DROID RAZR M by MOTOROLA.
This online tool will help you identify and resolve problems with your DROID RAZR MAXX by MOTOROLA.
This online tool will help you identify and resolve problems with your DROID RAZR MAXX HD by MOTOROLA.
This online tool will help you identify and resolve problems with your Luge by Motorola.
This online tool will help you identify and resolve problems with your Moto X (2nd Gen.).
This online tool will help you identify and resolve problems with your Moto X by Motorola.
This online tool will help you identify and resolve problems with your Moto Z Droid Edition.
This online tool will help you identify and resolve problems with your Motorola DROID TURBO 2.
This online tool will help you identify and resolve problems with your Motorola Moto G Play.
This online tool will help you identify and resolve problems with your Motorola Moto Z Force Droid Edition.
This online tool will help you identify and resolve problems with your Motorola Moto Z Play Droid Edition.
This online tool will help you identify and resolve problems with your Motorola moto e4.
This online tool will help you identify and resolve problems with your Motorola moto e4 gold.
This online tool will help you identify and resolve problems with your Motorola moto e5 play.
This online tool will help you identify and resolve problems with your Motorola moto g6.
This online tool will help you identify and resolve problems with your Motorola moto g6 play.
This online tool will help you identify and resolve problems with your Motorola moto z2 force edition.
This online tool will help you identify and resolve problems with your Motorola moto z2play.
This online tool will help you identify and resolve problems with your Motorola moto z3.
This online tool will help you identify and resolve problems with your motorola razr. Get online technical support and help with common issues.

Nokia

This online tool will help you identify and resolve problems with your Nokia 2 V.
This online tool will help you identify and resolve problems with your Nokia 2 V Tella.
This online tool will help you identify and resolve problems with your Nokia 8 V 5G UW.
This online tool will help you identify and resolve problems with your Nokia Lumia 928.

OnePlus

This online tool will help you identify and resolve problems with your OnePlus 8 5G UW. Get online technical support and help with common issues.

Orbic

This online tool will help you identify and resolve problems with your Orbic Maui.
This online tool will help you identify and resolve problems with your Orbic Wonder.

Palm

This online tool will help you identify and resolve problems with your Palm Phone.

Red

This online tool will help you identify and resolve problems with your HYDROGEN ONE.

Samsung

This online tool will help you identify and resolve problems with your LG Velvet 5G UW. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy A01. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy A11. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy A20. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy A21. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy A51 5G UW. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy A51. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy A71. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy Note20 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Samsung Galaxy Note9.
This online tool will help you identify and resolve problems with your Samsung Galaxy S10.
This online tool will help you identify and resolve problems with your Samsung Galaxy S10 5G device.
This online tool will help you identify and resolve problems with your Samsung Galaxy S10+.
This online tool will help you identify and resolve problems with your Samsung Galaxy S10e.
This online tool will help you identify and resolve problems with your Galaxy S20 5G UW. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy S20 FE 5G UW. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy S20 Ultra 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy S20+ 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Samsung Galaxy S21 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy S21 Ultra 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy S21+ 5G. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab A (10.5).
This online tool will help you identify and resolve problems with your Galaxy Z Fold2 5G UW. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Galaxy J3 V 3RD Gen.
This online tool will help you identify and resolve problems with your Galaxy J7 (2nd Gen.).
This online tool will help you identify and resolve problems with your Galaxy J7 V
This online tool will help you identify and resolve problems with your Galaxy J7 V 2nd Gen.
This online tool will help you identify and resolve problems with your Galaxy Note® Edge
This online tool will help you identify and resolve problems with your Galaxy A50. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your Samsung Galaxy Core Prime.
This online tool will help you identify and resolve problems with your Samsung Galaxy J1™ Prepaid
This online tool will help you identify and resolve problems with your Samsung Galaxy J3 3rd Gen.
This online tool will help you identify and resolve problems with your Samsung Galaxy J3 Eclipse
This online tool will help you identify and resolve problems with your Samsung Galaxy J3 Mission.
This online tool will help you identify and resolve problems with your Samsung Galaxy J3 V
This online tool will help you identify and resolve problems with your Samsung Galaxy J3™ 4G LTE Prepaid
This online tool will help you identify and resolve problems with your Samsung Galaxy Note 3.
This online tool will help you identify and resolve problems with your Samsung Galaxy Note 4.
This online tool will help you identify and resolve problems with your Samsung Galaxy Note II.
This online tool will help you identify and resolve problems with your Samsung Galaxy Note5.
This online tool will help you identify and resolve problems with your Samsung Galaxy Note8
This online tool will help you identify and resolve problems with your Samsung Galaxy S 4.
This online tool will help you identify and resolve problems with your Samsung Galaxy S 4 mini.
This online tool will help you identify and resolve problems with your Samsung Galaxy S 5.
This online tool will help you identify and resolve problems with your Samsung Galaxy S 6.
This online tool will help you identify and resolve problems with your Samsung Galaxy S 6 edge.
This online tool will help you identify and resolve problems with your Samsung Galaxy S III.
This online tool will help you identify and resolve problems with your Samsung Galaxy S III mini.
This online tool will help you identify and resolve problems with your Samsung Galaxy S6 edge +.
This online tool will help you identify and resolve problems with your Samsung Galaxy S7
This online tool will help you identify and resolve problems with your Samsung Galaxy S7 edge
This online tool will help you identify and resolve problems with your Samsung Galaxy S8
This online tool will help you identify and resolve problems with your Samsung Galaxy S8+
This online tool will help you identify and resolve problems with your Samsung Galaxy S9
This online tool will help you identify and resolve problems with your Samsung Galaxy S9+
This online tool will help you identify and resolve problems with your Samsung Galaxy Stellar.
This online tool will help you identify and resolve problems with your Motorola edge+. Get online technical support and help with common issues.

Sonim

This online tool will help you identify and resolve problems with your Sonim XP8. Get online technical support and help with common issues.

Sony

This online tool will help you identify and resolve problems with your Sony Ericsson Xperia® PLAY
This online tool will help you identify and resolve problems with your Sony Xperia® Z3v

TCL

This online tool will help you identify and resolve problems with your TCL 10 5G UW. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your TCL SIGNA. Get online technical support and help with common issues.

ZTE

This online tool will help you identify and resolve problems with your Blade Vantage 2. Get online technical support and help with common issues.
This online tool will help you identify and resolve problems with your ZTE Blade™ Vantage Prepaid