Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!


High Speed Internet

What is a Trojan horse? What can I do to remove Trojan Horses?

Since a Trojan horse is a type of virus, using antivirus software to scan your computer hard drive on a regular basis is the most obvious step in removing Trojan horses. One option is to use the antivirus software included in the Verizon Internet Security Suite.

Is there anything I can do to prevent getting Trojan horses?

You can also reduce the chances of getting a Trojan horse by being very selective about Web sites where you download files. Download files only from Web sites that carefully screen and test each program before making it available for downloading.
A Trojan horse is a program that appears to be something you want, but it is actually a virus, worm, or other malicious program. For example, the description of the file on the Internet may say it is an exciting new game or screen saver. During installation, however, the Trojan horse might delete every file on your hard drive or transmit your credit card numbers to a stranger.
See Also: What is adware?
What is spyware?
What is a home page hijacker?
What is a Web dialer?
How can I reset my default Internet home page?
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc2=16566,16547,16557;
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411