JBL Soundgear Sense Open-Ear Headphones
4.3 out of 5 rating
33 Reviews
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Listen to your tunes while on the go with the Soundgear Sense True Wireless Open-Ear Headphones. Made with JBL OpenSound Technology and enhanced dynamic sound, you get an immersive listening experience every time. The hybrid design allows you to wear them as earbuds, or with the included neckband and it's splash and dust resistant. The 4 mics allow you to make crystal clear calls while on the go. With up to 24 hours of battery life, they can outlast even your longest playlist.¹ And, with all access touch control it's easy to play, pause and change songs while on the go.
Go further with the app.
Dual connect and sync with Fast Pair, plus customize your listening experience, all with the app.
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsGo further with the app.
Dual connect and sync with Fast Pair, plus customize your listening experience, all with the app.
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.3
4.3 out of 5 rating
33 reviews
100% of reviewers recommend this product.
Poor app! missed opportunity!
1 out of 5 rating
Sash19 . 1 month ago
Bought them while back for 150 dollars!they are more like 50 dollar headphones !their app is very poor and basic!while running in winter with hoodie soon as hoodie touches the headphones it beeps and there is no way stopping it even if you choose none from gestures on app or summer if you swear while walking or outside doing yard work !it should have a lock button on app !and yet they didnt somehow think of that!at this price point most other headphones when you take them off and they go to sleep !on this is i believe minimum setting is 30 min!so when you take them off you need to store them in case right away other wise not sure how you really turn them off!overal ok sound quality very poorly designed app !
Customer Support - 1 month ago
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Soundgear Sense didn't meet your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.jbl.com Originally posted on jbl.com
Connector issues, now better
4 out of 5 rating
JLFjr . 6 months ago
Yes, I'd recommend this product.
At 1st, i was having issues with band that connects the two ear pieces together, it was making the the ear buds dig into my head...after disconnecting it, ibno longer have had this problem...and they stay in place...
Features
- JBL OpenSound Technology
- 4 mics for crisp, clear calls
- Up to 24 hours of battery life¹
- Enhanced dynamic sound
- Splash and dust resistant
- Hybrid design
- Dual connect and sync with Fast Pair
- All access touch control
- My JBL Headphones app
Specs
- Dimensions: 4.36 x 2.20 x 1.06 in.
- Weight: 2.45 oz.
SKU#
SKU#
JBLSNDGEARSNSBLKAM
What's in the box
- JBL Soundgear Sense True Wireless Open-Ear Headphones
- Charging case
- Neckband
- USB-C charging cable
- Quick start guide
- Warranty card/safety sheet
JBL Soundgear Sense Open-Ear Headphones Reviews
4.3
4.3 out of 5 rating
33 reviews
100% of reviewers recommend this product.
Poor app! missed opportunity!
1 out of 5 rating
Sash19 . 1 month ago
Bought them while back for 150 dollars!they are more like 50 dollar headphones !their app is very poor and basic!while running in winter with hoodie soon as hoodie touches the headphones it beeps and there is no way stopping it even if you choose none from gestures on app or summer if you swear while walking or outside doing yard work !it should have a lock button on app !and yet they didnt somehow think of that!at this price point most other headphones when you take them off and they go to sleep !on this is i believe minimum setting is 30 min!so when you take them off you need to store them in case right away other wise not sure how you really turn them off!overal ok sound quality very poorly designed app !
Customer Support - 1 month ago
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Soundgear Sense didn't meet your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.jbl.com Originally posted on jbl.com
Connector issues, now better
4 out of 5 rating
JLFjr . 6 months ago
Yes, I'd recommend this product.
At 1st, i was having issues with band that connects the two ear pieces together, it was making the the ear buds dig into my head...after disconnecting it, ibno longer have had this problem...and they stay in place...
JBL Soundgear Sense Open-Ear Headphones
5 out of 5 rating
Mykaila . 7 months ago
Yes, I'd recommend this product.
For my first open ear headphones these are Awesome! The sound quality is great. They fit my ears perfectly and comfortably. They do not hurt my ears and they are light weight. They have multiple adjustments for comfort. Easy to connect to Bluetooth, connection of about 30ft from phone or connected device. Battery life lasts a long time. The app is user friendly and convenient. When I purchased, the product is worth the price. I think price is fair. Product was shipped within a few days. I definitely recommend this product.
5 out of 5 rating
Prk76 . 10 months ago
Great comfort and the sound is perfect. Highly recommend.
jbl.com Originally posted on jbl.com
Great sound, but doesn’t do it for me.
3 out of 5 rating
Silver33619 . 11 months ago
So I bought these to replace some JBL earbuds that were discontinued. I fully went into these knowing that they were not going to function like my beats earbuds. I fully understand that apple has proprietary tech that allows using their hardware easier. Still I was curious about the out of ear design. After 2 months: The sound is great, the interaction is sketchy. So 1st the controls on the buds is not intuitive. I definitely would prefer a tactile button. 2nd, I like to roll around using only 1 bud. If I select the left bud, I have no option on volume reduction or even turning it off. I have to pull the bud out to get away from it (I find this the most frustrating). And the runner up for frustrating is the pairing. It’s not intuitive on apple devices. Perhaps these will coexist better on androids. I paired them with my ipad for temporary use. Then later in the day went into the yard to do some work. Every time I got near the house they connected to my ipad and told me so. So it was a few hours of listening to this. Eventually coming in to unpair them. Now trying to repair is also cumbersome. Overall, coming from the apple ecosystem. I think these were a mistake for me. I much prefer the way apple product seamlessly pair and move from device to device.
Customer Support - 11 months ago
Thank you for your feedback. We understand our Soundgear Sense didn't meet your expectations. We'll make sure to forward your feedback to the right department. You can customize and enable advance controls using the JBL Headphones app. Our Soundgear Sense supports multi-point connection that allows you to connect it with two devices at a time. It's possible that your iPad is being detected as the source. We recommend disconnecting your device when not in use. If you need more assistance, please contact us.jbl.com Originally posted on jbl.com
Can't pair to computer
3 out of 5 rating
Tom R . 1 year ago
I can't get device to pair to my laptop which is running Windows 11. You would thing it would be seemless????
Customer Support - 1 year ago
Thank you for your inquiry. If you are pairing a new source device, enabling Bluetooth on the device is necessary so that it can discover the product. Find the unit on the Bluetooth list and select it. Test it by playing music. If this does not solve the problem, you will need to do a reset and manually re-pair again. To reset JBL Soundgear Sense. Tap twice on either the left or right earbud, tap again for the third time, then hold for 5 seconds. For further assistance, please contact customer support.jbl.com Originally posted on jbl.com
Something about the battery..
3 out of 5 rating
TheDude84 . 1 year ago
Sound quality is pretty good. However I am having an issue with the battery life between the two ear pieces. The left ear piece drains down double the time the right ear piece does.. I just use them to listen to music and they are fully charged when in use. I end up losing the left one 2 hrs in..
Customer Support - 1 year ago
Thanks for your feedback. Please know that it's possible that the battery on the left earbud of your JBL Soundgear Sense is losing its capacity. Volume and usage can affect the battery's life. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime. For further assistance, please contact our customer support.jbl.com Originally posted on jbl.com
Comfy, long-lasting, and easy-to-carry.
5 out of 5 rating
Ivan cruz . 1 year ago
Yes, I'd recommend this product.
[This review was collected as part of a promotion.] Since I am mostly working or working out. I need earphones that are comfy, easy-to-carry, and that have a long-lasting battery life. For me, these earphones check the comfy aspect because they go over the ear, with a snug fir, and not directly in your ear which can be uncomfortable. In addition, their box is very easy to carry and can fit in your pocket. Lastly, these earphones have a very long battery life which is amazing since I only have to charge them two times a week max. In the end, these earphones bring so much value to my life since I need them for work and fitness-related purposes.
jbl.com Originally posted on jbl.com
Open Air Concert
5 out of 5 rating
dcime . 1 year ago
Yes, I'd recommend this product.
[This review was collected as part of a promotion.] These really through me for a loop! I say that because headphones, earbuds, wired or wireless are my, how do I say, my forte'
These feel like an open air concert, similar to open air over the ear headphones of very, very high quality. There is so much to be said but, I will tell you the two best things about these truly wireless JBL SOUNDGEAR SENSE. The way JBL/Harmon engineerd these is completely new to me! Now remember I said headphones are my thing. Ive tried over 100 and kept about 30 pair in my entire collection. The SOUNDGEAR SENSE provide those exciting highs and lush sub bass notes in such a creative way. They are ready to the real world. There is a method to all of these amazing ideas. Its fascinating! These larger ear buds are all there. The comfort is all there. Especially for me, and you for all these reasons. You have the sound quality and fit as a great approach bordering on or actually being bone conducting buds! They dont sit over or in your ear, they transmit so beautifully. Its all there. Everything transmits wirelessly wirhout missing a beat. Thats the second reason. They are perfect for outside activities. Yes, fun in the sun mountain biking while listening to my favorite mix, without artificial ambiant control, its naturally a sweeter sound. Being that these are truly wireless, I can hear whats going on around me just enough to be safe! I can play all day with SOUNGEAR SENSE. The importance of knowing whats going on around you is no joke! So here we have both requests answered. Outstanding audio performance whilst allowing awareness of the surroundings. These never existed and I am honored to use and own them. They are that good! Remember, other people may hear your fav tracks too as the characteristics of the build. Yes, I absolutely love the concept, executed perfectly. I only wish I found them sooner.
jbl.com Originally posted on jbl.com
Ok-good for extra pair
3 out of 5 rating
Melde . 1 year ago
Yes, I'd recommend this product.
[This review was collected as part of a promotion.] I would call this pair mid-range Ear phones. The sound is better than dept store ear buds, however they are not on par with the more expensive headphones- mainly due to sound quality.
The sound is some muffled- not clear bass or voice range.
Strengths - they stay in my ear, and block room /background noise out.
I use them at my desk for work-primary usage.
I will wear them when outdoors- due to they grip around ear 👂 in comfortable way.
Customer Support - 1 year ago
Thanks for your feedback. We're here to help. This might be caused by the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. Try connecting the earbuds to other source devices. You may also reset it by turning on both earbuds and not charging, tapping two times, and holding the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If these steps don't work, please contact our customer support for further assistance.jbl.com Originally posted on jbl.com
JBL Soundgear Sense Open-Ear Headphones FAQs
Darrell . May 17, 2025
How do you block the outside noise like the wind
Answer from Verizon Customer Support26 days
The JBL Soundgear Sense open-ear headphones do not have active noise cancellation. They are designed to allow you to hear your surroundings, so they don't block out outside noise. -Dee
Phone call sound . Nov 25, 2024
Sound of calls
Answer from Verizon Customer Support6 months
For additional support, reach out to the manufacturer. ~Freddy
Rhonda . Aug 21, 2024
Can they be used individually? Are they house canceling?
Answer from Verizon Customer Support9 months
These are not Noise Cancelling. ~Jesse
Calls . Aug 6, 2024
Can this device answer call by voice “answer”
Answer from Verizon Customer Support10 months
Yes you can answer calls when using this accessory. -Joe
Billy . Jul 29, 2024
Would they still play riding motorcycle with the wind
Answer from Verizon Customer Support10 months
They would work when riding a motorcycle but audio quality may be affected as these are open ear headphones. ~Peter