JBL Soundgear Sense True Wireless Open-Ear Headphones

Color

White

Price

$164.99

$13.75/mo with 12 months financing exclusively with Verizon Visa® Card.

Quantity

This item is out of stock.

Free returns within 30 days.

Overview

Listen to your tunes while on the go with the Soundgear Sense True Wireless Open-Ear Headphones. Made with JBL OpenSound Technology and enhanced dynamic sound, you get an immersive listening experience every time. The hybrid design allows you to wear them as earbuds, or with the included neckband and it's splash and dust resistant. The 4 mics allow you to make crystal clear calls while on the go. With up to 24 hours of battery life, they can outlast even your longest playlist.¹ And, with all access touch control it's easy to play, pause and change songs while on the go.

Go further with the app.
Dual connect and sync with Fast Pair, plus customize your listening experience, all with the app.

¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.

Reviews

4.0

46 reviews

100% of reviewers recommend this product.

Too many issues to overlook

Grolpesh . 12 days ago

They sound amazing, I'll give them that. However, there are 2 major issues which have turned me away from these earbuds, the first being the charging case. After about 6 months or so at least one of the charging pins in the case will get stuck and stop charging that earbud. It gets worse and worse until you can no longer charge the earbud making them effectively useless. Its a known problem, I have had 3 sets of these and they all do the same. The other issue is the touch controls. It sounds like a good idea until you try using them while working, or on a hot sunny day. Go to wipe sweat off your forehead and your shoulder cuts the music off when it slightly touches the earbud, or it turns the volume up. Super annoying. I will not be replacing the junk set I have with another JBL product

Customer Support - 12 days ago

Thank you for bringing this to our attention. Please feel free to contact JBL Customer Support so we can explore other available options to resolve the issue with your JBL Soundgear Sense and assist you further with your concern. https://support.jbl.com/

jbl.com Originally posted on jbl.com

Charging prongs low quality

Low quality . 1 month ago

Received as a Christmas gift. One of the charging prongs for the left earbud was stuck down in the charging case after about 3 months of use. I was able to pick at it with a small utensil and get it to work about 50% of the time, but after 8 months of ownership, it’s completely stuck down, unable to charge the earbud, rendering it worthless.

Customer Support - 29 days ago

Thank you for letting us know about the issue. We'd be more than happy to help you. Please contact our customer support for further assistance.

jbl.com Originally posted on jbl.com

Specs

Features

JBL OpenSound Technology
4 mics for crisp, clear calls
Up to 24 hours of battery life¹
Enhanced dynamic sound
Splash and dust resistant
Hybrid design
Dual connect and sync with Fast Pair
All access touch control
My JBL Headphones app

Specs

Dimensions: 4.36 x 2.20 x 1.06 in.
Weight: 2.45 oz.

SKU#

JBLSNDGEARSNSWHTAM

What's in the box

JBL Soundgear Sense True Wireless Open-Ear Headphones
Charging case
Neckband
USB-C charging cable
Quick start guide
Warranty card/safety sheet

Reviews

JBL Soundgear Sense True Wireless Open-Ear Headphones Reviews

4.0

46 reviews

100% of reviewers recommend this product.

Sort by

Too many issues to overlook

Grolpesh . 12 days ago

Customer Support - 12 days ago

jbl.com Originally posted on jbl.com

Charging prongs low quality

Low quality . 1 month ago

Customer Support - 29 days ago

Thank you for letting us know about the issue. We'd be more than happy to help you. Please contact our customer support for further assistance.

jbl.com Originally posted on jbl.com

Great

Catalina42 . 1 month ago

Bought them în february 2025 and they are working very good. Had the black version. Baterry still good, had some touble woth the chargher contact but i cleaned it with alcohol and now its fine. The only thing is when its windy i have to cover the device because the caller cant hear me well.

jbl.com Originally posted on jbl.com

Not charging

Bugs2612 . 1 month ago

Never charged properly since i bought it. The case connectors and earbud connectors are terrible. Every time i want to use them, one of the buds are flat

jbl.com Originally posted on jbl.com

Worked Great Until They Didn't

stewman . 2 months ago

I got these earbuds as a gift, and they worked okay for 4 months until the charging case pins wouldn't pop up to charge the earbuds. Then, eventually, after finagling with them the connector pieces would pop up. However, one of the charging connectors broke off the case and now it won't charge my left earbud. For the price, you'd think they would be better. Not even half a year into using them and they're broken and I can't use them.

Customer Support - 2 months ago

We appreciate your feedback. Our JBL Soundgear Sense are designed with spring-loaded charging pins engineered to reliably handle daily docking and charging. While wear on these specific components is highly unusual due to our strict quality and durability testing, unexpected hardware issues can occasionally arise. Because we stand behind the durability of our products, these earbuds are fully covered by a one-year manufacturer's warranty. Since you have only used them for four months, this issue falls well within your coverage period. Please contact us directly so we can help you file a warranty claim and get this resolved.

jbl.com Originally posted on jbl.com

Disappointing experience

Jay02 . 6 months ago

I wanted to like JBL, but this was a disappointing first experience. I purchased the Soundgear Sense expecting a standard two-ear device. When one earpiece needed replacement, I was told the product is still being sold, but the individual left earpiece is “no longer available.” That leaves me with a half-working product and no real way to fix it. The only solution offered was a discount to buy an entirely new unit, which doesn’t sit right when the issue is a basic replacement part. At the end of the day, I support companies that stand behind their products, and this didn’t feel like that.

jbl.com Originally posted on jbl.com

Sound gear Sense

Izzym . 7 months ago

I’m an owner of a reflect mini headphones the sound is a lot better including a solid quality. The sound gear sense don’t has the same quality of sound. I’m sorry but I’m not recomen it.

Customer Support - 7 months ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Soundgear Sense didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

jbl.com Originally posted on jbl.com

Quality all around with clear sound and comfort

Fonste . 8 months ago

I was looking for ear phones that sat outside my ears. I looked at many pairs and liked the shape of these and how they fit around the ear. They are very comfortable and the audio is very clear. The speakers can swing out to make the piece fit snug and then can be adjusted up or down in 3 levels for comfort. JBL has been known for quality for many years and I am very satisfied with my purchase.

jbl.com Originally posted on jbl.com

Great Ear Buds

jslater . 8 months ago

I love these ear buds. I would recommend them to anyone looking for a good pair of ear buds. They sound great and I like that they do not have to into your ears.

jbl.com Originally posted on jbl.com

Termic . 9 months ago

These are the first pair of earbuds I have found that dont hurt my ears and they work awesome

jbl.com Originally posted on jbl.com

FAQs

JBL Soundgear Sense True Wireless Open-Ear Headphones FAQs

Sort by

Bo ss . Jan 23, 2026

Can you call from your earphones without using your cellphone?

Answer from Customer Support8 months

Thanks for your question. You can not make or receive calls directly from the JBL Soundgear Sense without a phone. Our earbuds don’t have standalone calling capability, they need to be connected to your phone via Bluetooth to handle calls. However, it can be used for voice commands when connected to your phone. Once paired via Bluetooth, you can activate your phone’s voice assistant (such as Google Assistant or Siri) through the JBL Soundgear Sense to make calls, send messages, or control functions hands-free.

Was this answer helpful?

pk26 . Nov 22, 2025

Does it have noise cancellation

Answer from Customer Support10 months

Thanks for your question. Our JBL Soundgear Sense does not have active noise cancellation (ANC). Instead, it uses OpenSound technology, an open-ear design that lets sound in and out naturally, so you can still hear your surroundings.

Was this answer helpful?

susan1234567 . Nov 18, 2025

do you need the case in range to stay conected?

Answer from Customer Support10 months

Thanks for your question. The earbuds will remain connected to your phone even without the charging case. The case is solely for charging and does not interrupt the Bluetooth connection.

Was this answer helpful?

John260 . Oct 9, 2025

When you are on phone A , incoming call from phone B , switch call to phone B . I want to know if the phone A put on hold or turn off

Answer from Customer Support11 months

Thank you for your question. We tested our JBL Soundgear Sense and used the multipoint connection feature. When on a call on Phone A, if there is an incoming call on Phone B, the call will not switch; it will remain on Phone A, and the sound from Phone B will go to the speakerphone. The call on Phone A will neither be put on hold nor turned off.

Was this answer helpful?

John260 . Oct 9, 2025

Can it hold 2 conversations on 2 phones at the same time ?

Answer from Customer Support11 months

Thanks for your question. Our JBL Soundgear Sense can be paired with two devices at the same time through multipoint connection, but it can only play audio or handle calls from one device at a time. You would need to pause or end the activity on one device before switching to the other.

Was this answer helpful?

Call quality . Nov 25, 2024

Quality of phone calls

Answer from Verizon Customer Support1 year

For assistance with any device issues, please contact us: https://www.verizon.com/support/contact-us/#mobile -Andi

Was this answer helpful?