JBL Tune Flex True Wireless Noise Cancelling Earbuds

We're here to help. Please make sure that there's no other source device connected to your JBL Tune Flex and that it is in pairing mode by checking if its light is flashing blue. If it still doesn't show, we recommend doing a factory reset. To do this, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. It's necessary to forget the name of the earbuds from the previously connected device before connecting again. If the issue persists, please contact our customer support.

Each earbud on our JBL Tune Flex can have unique advanced controls, such as playback, volume, ambient sound, and voice-assistant control. You can assign them to your preferred earbud via the JBL Headphones App under the "Gesture" tab. Choose the right earbud, tap the drop-down button under swipe forward/backward, and choose Vol+/-. The swiping action should be fast, like flicking something, so that the sensor will detect the gesture properly.

Each earbud on our JBL Tune Flex can have unique advanced controls, such as playback, volume, ambient sound, and voice-assistant control. You can assign them to your preferred earbud via the JBL Headphones App under the "Gesture" tab. Choose the right earbud, tap the drop-down button under swipe forward/backward, and choose Vol+/-. The swiping action should be fast, like flicking something, so that the sensor will detect the gesture properly.

We're here to help. If you are having trouble pairing your JBL Tune Flex or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for a voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio. Please contact our customer support for further assistance.

Thanks for your question. Our JBL Tune Flex doesn't have an ear detection feature. The audio or music will continue to play when you take the earbuds out of your ear. By default, the right earbud has the button control to play/pause the music, while the left earbud's button lets you switch between ANC, Ambient Aware, and TalkThru. Each earbud can have unique advanced controls, such as playback, volume, ambient sound, and voice-assistant control. You can assign them to your preferred earbud via the JBL Headphones App under the "Gesture" tab.

For pricing and availability of our JBL Tune Flex earbuds, please contact our customer support at (877) 871-6755.

Thanks for reaching out. Our JBL Tune Flex is currently supported with our JBL Headphones App, which is only available for mobile devices via Google Play Store and Apple App Store. While it doesn't have any application for PC, you may download any third-party application to adjust the EQ settings of the earbuds.

Thanks for your inquiry, Using the Tune Flex earbuds upside down is feasible, however, we advise against it as doing so can potentially compromise its sound performance.

Yes, you have the option to turn off the noise cancellation on the JBL Headphones app by switching off the sound control. If you wish to turn it back on, simply tap once on the earbuds. Please note that once the sound control is turned off on the app, Talkthru, and Ambient will also be turned off since they are currently under the sound control bar. If you need more help, please contact our customer support for assistance.

Thanks for your inquiry. Yes, our JBL Tune Flex is compatible with both iOS(iPhone) and Android mobile devices.