I actually NEVER received this item. I ordered for express pickup on 11-17. Typically this means you receive the pickup information within a few hours (and yes, this store was open that day). That didn't happen. I finally received that information on 11-22, at 10:26 a.m., clearly not express in any sense of the term. At 10:45 that same night, I received notice that the order was canceled. And then received 3 more cancelation emails the following day, within 3 minutes of each other. I ended up just ordering a different Samsung charger from Amazon that was delivered the next day and cost less than half of this one. Even this one was nearly half the price on Amazon. I'm not sure if this was a system issue or an issue with this specific store, but it was definitely a Verizon issue either way. I will also note that I reached out to customer service about this on the 18th and there were no answers they could give, as the store didn't pick up the phone. Their 2 suggestions where to either actually go into another location and avoid express pickup or ignore the pickup notification and order from Amazon.