Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
4.0 out of 5 rating
63 Reviews
Immerse yourself in your favorite tunes with the True Wireless Noise Cancelling Earbuds. These compact, lightweight Bluetooth® earbuds are made in part from recycled plastics and are water-resistant to stand up to the elements. Adaptive sound control and noise cancelling works with an AI-based algorithm for better call quality and a premium listening experience. Speak-to-Chat pauses music when you start talking so you can focus on what's happening around you. And, it works with your voice assistant hands-free.
Fast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsFast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.0
4.0 out of 5 rating
63 reviews
65% of reviewers recommend this product.
Great sound and superior noise cancelling.
5 out of 5 rating
Robin Days . 18 hours ago
Yes, I'd recommend this product.
Only had these earbuds two days, but am so impressed with the sound quality and noise cancelling features that I could not wait to review. Only issue is that the standard tips that come with them do not fit my left ear canal. I have ordered more tips from Sony to try.
If they fit your budget, get them.
Sony North America Customer Support - 9 hours ago
Hi Robin Days, Thank you so much for taking the time to share your experience with the WF-1000XM5 earbuds! We’re thrilled to hear that you’re impressed with the sound quality and noise-cancelling features. Your feedback means a lot to us! We understand that finding the right fit is essential for the best listening experience. We hope that the additional tips you ordered will provide the comfort and fit you’re looking for. If you have any further questions or need assistance, please don’t hesitate to reach out https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks again for your support and happy listening! Best regards, Stephaniesony.com Originally posted on sony.com
Stay Away
1 out of 5 rating
pelinc . 1 month ago
My headphones started having connection issues within a year. Definitely not worth the price. The customer service was the worst I’ve ever dealt with - they kept asking the same questions over and over, like they were trying to make me give up. Stay away from Sony!
Sony North America Customer Support - 1 month ago
Hi pelinc, I understand that your WF-1000XM5 are having issues with connection. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Aldair Sony Social Supportsony.com Originally posted on sony.com
Features
- Premium sound quality
- High-resolution audio
- AI-based noise reduction algorithm
- Control with voice assistant
- Bluetooth connectivity
- Fast pair
- Easily pairs with your computer or tablet
- Small, light design
- Adaptive Sound Control
- Speak-to-Chat
- Water resistant design
- Made in part from recycled plastic materials
- Up to 24 hours of battery life plus quick charging¹
Specs
- Dimensions: 1.36 x 1.57 x 0.83 in.
- Weight: 5.9 oz.
SKU#
SKU#
WF1000XM5/B
What's in the box
- Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
- Charging case
- USB cable
- Noise Isolation earbud tips
- Warranty card
Sony WF1000XM5 True Wireless Noise Cancelling Earbuds Reviews
4.0
4.0 out of 5 rating
63 reviews
65% of reviewers recommend this product.
Great sound and superior noise cancelling.
5 out of 5 rating
Robin Days . 18 hours ago
Yes, I'd recommend this product.
Only had these earbuds two days, but am so impressed with the sound quality and noise cancelling features that I could not wait to review. Only issue is that the standard tips that come with them do not fit my left ear canal. I have ordered more tips from Sony to try.
If they fit your budget, get them.
Sony North America Customer Support - 9 hours ago
Hi Robin Days, Thank you so much for taking the time to share your experience with the WF-1000XM5 earbuds! We’re thrilled to hear that you’re impressed with the sound quality and noise-cancelling features. Your feedback means a lot to us! We understand that finding the right fit is essential for the best listening experience. We hope that the additional tips you ordered will provide the comfort and fit you’re looking for. If you have any further questions or need assistance, please don ’t hesitate to reach out https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks again for your support and happy listening! Best regards, Stephaniesony.com Originally posted on sony.com
Stay Away
1 out of 5 rating
pelinc . 1 month ago
My headphones started having connection issues within a year. Definitely not worth the price. The customer service was the worst I’ve ever dealt with - they kept asking the same questions over and over, like they were trying to make me give up. Stay away from Sony!
Sony North America Customer Support - 1 month ago
Hi pelinc, I understand that your WF-1000XM5 are having issues with connection. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Aldair Sony Social Supportsony.com Originally posted on sony.com
Poor ANC
2 out of 5 rating
Mitchel57 . 1 month ago
I am very disappointed in the ANC on these buds, especially when compared to my old WF-900N pair. I've tried all of the available sizes of the tips and tried the "analyze ear shape" in the sound connect app. In addition, they often don't automatically connect to Google Assistant when I insert them. I have to go to the app on my phone and connect from there. Can't recommend these at all.
Sony North America Customer Support - 1 month ago
Hi Mitchel57, we're sorry to hear that you have an issue with the noise canceling feature of our product. Please follow this link for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones ~Earlsony.com Originally posted on sony.com
CONSTANTLY DISCONNECTS FROM MY PHONE
1 out of 5 rating
coolleen . 1 month ago
Constantly disconnecting from my phone and skipping/stuttering sound. I know that this is an issue with the earbuds and not my phone because othwr bluetooth devices have no issues. The sound quality is not blowing my mind for this high price. Very disappointed and dissatisfied.
Sony.com - 1 month ago
Hi coolleen, We’re truly sorry to hear that you’re experiencing connection issues and sound stuttering with your WF-1000XM5 earbuds. We understand how frustrating this can be, especially when you’ve invested in a premium product with high expectations. To help resolve this, we recommend checking out this troubleshooting guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html Additionally, keeping your earbuds updated is essential, as firmware updates often improve performance and fix known issues. You can find the latest update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Mariasony.com Originally posted on sony.com
HORRIBLE EAR BUDS
1 out of 5 rating
Matt Va . 2 months ago
Absolutely the worst ear buds I've ever owned. The fact that I have to stop my work out 5x in a hour to reconnect them to my phone is absurd. Freaking hate these so much. Never again
Sony North America Customer Support - 2 months ago
Hi Matt Va, Thank you for the review and we do apologize for the inconvenience. To isolate the issue, please try to factory reset the headphones. Here's the link on how to. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If the situation does not improve, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -Davidsony.com Originally posted on sony.com
Only one issue, replacement tips.
4 out of 5 rating
Dmannel . 2 months ago
Yes, I'd recommend this product.
I love these headphones but I'm having trouble finding replacement tips that are the original foam ones, if anyone can help with finding them that would be great?
Sony North America Customer Support - 2 months ago
Hi Dmannel, Thank you for sharing your positive experience with your Sony WF1000XM5. And we're sorry to hear that the supplied ear bud tips may not be a good fit. For further assistance regarding the replacement ear bud tips, we recommend contacting our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Hope this helps and thank you for choosing Sony! -Samsony.com Originally posted on sony.com
Improvements needed.
3 out of 5 rating
loonthelow . 2 months ago
Note, Ive had WF4 snd 5 for a couple years now.
For pros: the sound quality is nice and the general feel of the earbuds are comfy.
Cons: theres a big issue with the typical usage of the buds. More often than not, one of the buds goes “offline” where itll play music but the touch functions stop working as it doesnt register them. Then after a while the bud will go dark and not play music at all. I constantly have to put them back into the case to “resync” them. It’s extremely annoying. Id say the noise cancelling could also be a bit better.
Sony North America Customer Support - 2 months ago
Hi loonthelow, Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and comfort of the headphones. It's unfortunate that one earbud is not working properly. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may also find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Sound doesn't matter if they wont stay i ear
1 out of 5 rating
soraj . 3 months ago
I never had such a problem with an ear nub staying in the ear. I typically use two brands. My current go to buds are Airpods Pro and Bose Ultra-quiet Comfort). I decided give these Sony WF1000XM5/B a try. The sound is good but for the life of me, I can't get them to stay in my ear. Well after only having them for a month one is lost as it fell out and I didn't notice. The cost to replace the bud is the same as buying a new one. I've owned many brands(Apple, Bose, Beats, Sony, Jabra, Samsung, Anker and Jaybirds to name a few) and never had a bud that I could not get to stay in my ear.
Sony North America Customer Support - 3 months ago
Hi Soraj, We're sorry to hear that you are having some issues with your WF-1000XM5 earbud headphones and they did not fit you well causing them to fall out. This is not the experience we want you to have. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the size of earbud tips to ones that fit more snugly in your ears or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839 The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. If one of the earbuds is lost or damaged, we recommend that you send the remaining items (earbuds and charging case) to an Authorized Service Center so that a replacement for the missing part can be reset with the remaining components. If you still have the unit and you need further assistance regarding your concern, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones You may also send us an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Review Of 1 Year & Some Change
4 out of 5 rating
ThatGuyYiuKnow0111 . 3 months ago
Yes, I'd recommend this product.
After upgrading from the WF-1000XM4 to the WF-1000XM5 in August 2023, my initial experience was disappointing due to grainy call quality and frequent audio dropouts. At first, I found myself missing my old buds. However, the next year Sony released updates that fixed these issues, and the audio quality became significantly better, improving both sound quality, music and calls.
While the design is sleek and comfortable for daily use, the buds occasionally slip out during intense workouts due to their smooth material. If you plan to use them for the gym, consider adjusting the fit or trying different ear tips.
Overall, the WF-1000XM5 is now my favorite pair for daily use, with excellent audio, though the fit for physical activities could be improved.
Hope this helps, I always try to put as much detail as I can in my reviews without having it drag on.
Sony North America Customer Support - 3 months ago
Hi ThatGuyYiuKnow0111, Thank you for your honest review! We are so glad to hear that you are now enjoying your new WF-1000XM5! Thank you so much for choosing Sony! -Carlsony.com Originally posted on sony.com
Trouble from the start
2 out of 5 rating
Marie72 . 3 months ago
I wanted to get the best earbuds I could afford for use at the office. They worked for maybe a month or two, and then the left earbud just stopped connecting. I cleaned everything up, disconnected and re-paired them with my phone and still it doesn't work. Once in a while they will connect but I'm afraid to turn them off for fear of not being able to get the left earbud to work again. I wish I would have purchased protection for these, but since they were Sony, I assumed they would at least work for a year. Will not buy again.
Sony North America Customer Support - 3 months ago
Hi Marie72, We're sorry to hear about your earbuds. This is definitely not the experience we wanted you to have. Kindly reset and initialize your headphones and observe if the issue still exist. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craigsony.com Originally posted on sony.com
Sony WF1000XM5 True Wireless Noise Cancelling Earbuds FAQs
Gary . Feb 23, 2025
Can the batteries be replaced in these once they stop holding a charge?