Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
3.7 out of 5 rating
74 Reviews
Color
Black
This item is out of stock.
Free returns within 30 days.Details
Immerse yourself in your favorite tunes with the True Wireless Noise Cancelling Earbuds. These compact, lightweight Bluetooth® earbuds are made in part from recycled plastics and are water-resistant to stand up to the elements. Adaptive sound control and noise cancelling works with an AI-based algorithm for better call quality and a premium listening experience. Speak-to-Chat pauses music when you start talking so you can focus on what's happening around you. And, it works with your voice assistant hands-free.
Fast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsFast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
3.7
3.7 out of 5 rating
74 reviews
57% of reviewers recommend this product.
Short Product Lifetime with 1 Year Warranty
1 out of 5 rating
bright3413 . 5 hours ago
I loved the headphones while I was able to use them, however after one and a half years the right earbud entirely stopped working with no notable issues beforehand (no drops, water, anything, just stopped working randomly).
Since they have a very short warranty of 1 year, be prepared to pay out of pocket for repairs.
sony.com Originally posted on sony.com
do not waste your time with this buggy garbage
1 out of 5 rating
tree666 . 7 days ago
The red LED on the case will not stop flashing. what does this mean? IDK because none of the documentation for this product says anything about what the LED indicator on the front of the case means. It sometimes connects while its still in the case as well.
Sony North America Customer Support - 6 days ago
Hi tree666, Thanks for reaching out. We're sorry to hear you're running into issues with your WF-1000XM5 earbuds and the charging case. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. 1. Clean the contacts. Use a dry cotton swab to gently wipe the charging terminals on both the earbuds and inside the charging case. 2. Reset the earbuds. You can find detailed instructions on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html 3. Initialize the earbuds: Set the headset units into the charging case. Leave the charging case lid open. Press and hold the initialize button on the back of the charging case for about 15 seconds or more. Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. Find detailed instructions on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If the issue continues after following these steps, don't hesitate to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for bringing this to our attention. Sincerely, Estefanysony.com Originally posted on sony.com
Features
- Premium sound quality
- High-resolution audio
- AI-based noise reduction algorithm
- Control with voice assistant
- Bluetooth connectivity
- Fast pair
- Easily pairs with your computer or tablet
- Small, light design
- Adaptive Sound Control
- Speak-to-Chat
- Water resistant design
- Made in part from recycled plastic materials
- Up to 24 hours of battery life plus quick charging¹
Specs
- Dimensions: 1.36 x 1.57 x 0.83 in.
- Weight: 5.9 oz.
SKU#
SKU#
WF1000XM5/B
What's in the box
- Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
- Charging case
- USB cable
- Noise Isolation earbud tips
- Warranty card
Sony WF1000XM5 True Wireless Noise Cancelling Earbuds Reviews
3.7
3.7 out of 5 rating
74 reviews
57% of reviewers recommend this product.
Short Product Lifetime with 1 Year Warranty
1 out of 5 rating
bright3413 . 5 hours ago
I loved the headphones while I was able to use them, however after one and a half years the right earbud entirely stopped working with no notable issues beforehand (no drops, water, anything, just stopped working randomly).
Since they have a very short warranty of 1 year, be prepared to pay out of pocket for repairs.
sony.com Originally posted on sony.com
do not waste your time with this buggy garbage
1 out of 5 rating
tree666 . 7 days ago
The red LED on the case will not stop flashing. what does this mean? IDK because none of the documentation for this product says anything about what the LED indicator on the front of the case means. It sometimes connects while its still in the case as well.
Sony North America Customer Support - 6 days ago
Hi tree666, Thanks for reaching out. We're sorry to hear you're running into issues with your WF-1000XM5 earbuds and the charging case. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. 1. Clean the contacts. Use a dry cotton swab to gently wipe the charging terminals on both the earbuds and inside the charging case. 2. Reset the earbuds. You can find detailed instructions on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html 3. Initialize the earbuds: Set the headset units into the charging case. Leave the charging case lid open. Press and hold the initialize button on the back of the charging case for about 15 seconds or more. Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. Find detailed instructions on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If the issue continues after following these steps, don't hesitate to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for bringing this to our attention. Sincerely, Estefanysony.com Originally posted on sony.com
Cool features, but critically buggy
2 out of 5 rating
Bob838 . 12 days ago
I bought these approximately 6 months ago and while I do like the sound quality and all the cool features, they are so buggy and the sound quality cuts out SOOO much. Particularly out of the left one. There will be 30 minute periods where I get every other word out of it. The suggestions in the help support are to just shut off all of the cool features and eventually put them back in the case and take them out… which if I am working out would not be an easy thing to do. My suggestion would be see if the new ones have mentions of this issue and if so, maybe look for headphones that may have less features but are less prone to bugs because it’s not like I am able to use those features anyways. Sad because I was really excited about trying some Sony headphones but I think I might not try them again.
Sony North America Customer Support - 12 days ago
Hi Bob838, We are very sorry to hear you're having trouble with your WF-1000XM5 earbuds. We understand how frustrating it is when a product doesn't perform as expected, especially when you were excited about the features. To get a more stable connection and resolve this, we recommend trying a few things in the "Sony | Headphones Connect" app: Check for Firmware Updates: Make sure your earbuds have the latest firmware. Updates often include fixes for connectivity issues. Prioritize Stable Connection: In the app's settings, change the "Bluetooth Connection Quality" to "Prioritize Stable Connection." This setting is designed to improve stability. Clean Your Earbuds: Sometimes, a build-up of dirt can interfere with the connection. Gently clean the earbuds and charging contacts. If the issue continues after these steps, please reach out to our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
BEWARE!!!!
1 out of 5 rating
JCUnhappy . 14 days ago
Stopped working within 1yr. Multiple malfunctions and only sporadic charging. Keeps connecting to my phone, while still in the case with the lid closed. Yes, I did clean the contacts thoroughly. Sony refuses to honor warranty.
Sony North America Customer Support - 13 days ago
Hi JCUnhappy, Thank you for considering Sony products. We're sorry to hear about the issues you're having with your WF-1000XM5 earbuds. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To assist us in gathering more information and to work together towards a solution, please email us at socialsupport@am.sony.com. We kindly ask that you include the following details in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Sound great but TEMPERaMENTALly unreliable
3 out of 5 rating
AnotherBob . 1 month ago
I had them replaced after just a few months. Now the LEFT EARBUD cuts out. 🤬 What’s so great about great earbuds if they are super unreliable?
Sony North America Customer Support - 1 month ago
Hi AnotherBob, We're truly sorry to hear you're experiencing issues with your WF-1000XM5 left earbud cutting out, especially after having them replaced recently. That's definitely not the experience we want you to have with our products and we understand your frustration. To try and resolve this for you, we recommend a few troubleshooting steps: -Restart your connected device: Sometimes, a simple restart of the device your earbuds are paired with (phone, computer, etc.) can resolve connectivity issues. -You can perform a factory reset on the earbuds. Please refer to the instructions on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html -Ensure your earbuds have the latest firmware installed via the Sony | Sound Connect app. If after trying these steps, the left earbud continues to cut out, we strongly recommend contacting our technical support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for letting us know about this issue. Best regards, Estefanysony.com Originally posted on sony.com
Works great for a stationary person
3 out of 5 rating
Berry36 . 1 month ago
I bought these and used them for a week and had to purchase a replacement as I grew more and more frustrated.
First Impressions were amazing; straight out of the box they are amazing the spatial awareness was impressive and they work great for phone calls. Though majority of my headphone use is active use. As in working out, biking, or working outside. Once I started to move these slip out of my ears. They required constant adjusting when running it seemed every 100 yards I would have to reposition them. When performing weightlifting I had to turn all the smart features off as they kept pausing my music. While performing simple things like pushups they would fall out. Not to mention while sitting at my desk at work the left ear bud would skip for about 3 seconds every minute which was driving me up a wall.
I really wanted they ear buds to work as they reminded me of my old galaxy buds I used to love but these are not made for active lifestyles. If you are using them for wearing in the office or for flying on plane, I believe they will work fine but if you find yourself using them in active scenarios I recommend to keep looking.
Sony North America Customer Support - 1 month ago
Hi Berry36, We understand your frustration with the WF-1000XM5, especially regarding the fit for active use and the skipping issues during your workouts. That's definitely not the experience we want our customers to have when they're on the go. For active lifestyles like yours – working out, biking, or working outside – we'd recommend taking a look at the Sony LinkBuds Fit. These earbuds were specifically designed with a focus on a secure and comfortable fit during movement. They feature air fitting supporters that help them stay firmly in place, even during rigorous activities like running, weightlifting, and push-ups. Many users find them to be an excellent choice for fitness due to their stability and lightweight design. They also offer great sound quality and noise cancellation, which is a bonus. We believe the LinkBuds Fit would address your concerns about earbuds slipping out and offer a much more reliable experience for your active scenarios. Thanks for considering Sony products. -Eliabsony.com Originally posted on sony.com
A year review
1 out of 5 rating
peanutbrittle . 2 months ago
Aesthetically 5 stars. Overall the experience has been horrible; overall sound quality isn't there, iphone app isnt helpful, and constantly replacing tips --- which aren't made from a quality material and aren't easy to clean. I found that previous in ear expericnes (JBL, Beats, and others) all had quality tips and were cleanable.
Once I found tips to replace, different manafacturer, I enjoyed the snug fit of ear piece. I enjoy the shape and design of the headphone in my ear.
Sony North America Customer Support - 2 months ago
Hi peanutbrittle, thank you for taking the time to share your feedback regarding your experience with the WF-1000XM5. We sincerely apologize for any inconvenience you have encountered with the sound quality, the app and the ear tips. Your comments about the ear tips and their material quality have been noted. We recommend trying the following steps to enhance your experience: 1. Ensure that your earbuds are updated to the latest firmware through the app, as updates can improve performance and sound quality. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 2. For cleaning, we suggest using a soft, damp cloth to gently clean the ear tips, as maintaining them can improve hygiene and overall comfort. If you require any assistance or have further questions, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about these issues. Best regards, Estefanysony.com Originally posted on sony.com
YOU DONT WANT TO HELP
1 out of 5 rating
Hugod237 . 2 months ago
I had the headphones and I lost the right side and bought a replacement and I can't pair them. Then i found out that it was a different firmware, so i try to speak with Support and didn't solve anything. They gave me 2 website of companies that supose to fix that issue but when i call them they say that they can not fix that problem no longer. So i'm very desperate, thank for nothing
Sony North America Customer Support - 2 months ago
Hi Hugod237, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've encountered regarding your WF-1000XM5 earbuds. We appreciate your patience as we work to address your concerns. To assist you further, we encourage you to reach out to us directly at socialsupport@am.sony.com with the following information: - Full Name: - Sony.com username: - Telephone Number: - Model Number: - Issue/Concern: Thank you for considering Sony products and we look forward to assisting you. Sincerely, Estefanysony.com Originally posted on sony.com
Some good some bad
3 out of 5 rating
Am sum dude . 2 months ago
I´ve been using my WF-1000XM5 earbuds for 1 year+ and they have very good sound quality, I´ll say some pros and cons.
Con 1: They only come with foam tips, these tips irretate my ears skin, Had to switch, so I use the silicone tips from the XM3 earbuds, cause they don´t irritate my skin so sadly I have less noice canceling.
Con 2: When i put them in the case there is no indicator for each earbud, so sometimes one charges while the other does not.
Con 3: Compared to some other earbuds the 8 hour playtime is not the longest. while others can last up to and beyond 18 hours.
Pro 1: They have ambient sound, And the noice canceling is good. (Altough I don´t get the best noice canceling cause of the foam.)
Pro 2: Comfortable in the ears and don´t stick out too much, so they stay inn without falling out while running.
Pro 3: They have very good sound quality, when listening to music and phonecalls.
Pro 4: Fast charging times when the earbuds are inn the case.
Sony North America Customer Support - 2 months ago
Hi Am sum dude, thank you for taking the time to share your feedback regarding your experience with the WF-1000XM5 earbuds. We are pleased to hear that you enjoy the sound quality and the ambient sound features of the earbuds, as well as their comfort during use. However, we sincerely apologize for any discomfort you have encountered with the foam tips and understand how important it is to have a comfortable fit. Your suggestion regarding the silicone tips is appreciated and we are continually looking for ways to improve our products based on customer feedback. We also acknowledge your concerns about the charging indicators and the playtime compared to other models. If you require any assistance or have further questions, we strongly encourage you to reach out to our technical support team. They are always ready to help and ensure your experience with our products is a positive one. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products and sharing your feedback. Best regards, Estefanysony.com Originally posted on sony.com
The best ear buds i ever owed
5 out of 5 rating
Kreddog69 . 3 months ago
Yes, I'd recommend this product.
FIrst let's start with the sound quality its amazing the best up to this point Ive ever heard or found in a market flooded with high priced low quality products.
Second these ear buds are amazingly comfortable with usable a breeze and easy set. Third the Sony app is also very user friendly with great features for any lifestyle work or play. Well worth the price you pay
Fred - 3 months ago
Hello Kreddog69, Thank you so much for sharing your experience with the WF-1000XM5 earbuds! We're very glad to hear that you're enjoying the outstanding sound quality, comfort, and ease of use. It's wonderful to know that the Sony Sound Connect App is enhancing your daily routine, whether at work or play. We truly appreciate your positive feedback and are delighted our products and features have positively impacted your experience. Thank you for choosing Sony! Best regards, -Fredsony.com Originally posted on sony.com
Sony WF1000XM5 True Wireless Noise Cancelling Earbuds FAQs
Gary . Feb 23, 2025
Can the batteries be replaced in these once they stop holding a charge?