Sony True Wireless Noise Cancelling Earbuds
4.3 out of 5 rating
46 Reviews
Immerse yourself in your favorite tunes with the True Wireless Noise Cancelling Earbuds. These compact, lightweight Bluetooth® earbuds are made in part from recycled plastics and are water-resistant to stand up to the elements. Adaptive sound control and noise cancelling works with an AI-based algorithm for better call quality and a premium listening experience. Speak-to-Chat pauses music when you start talking so you can focus on what's happening around you. And, it works with your voice assistant hands-free.
Fast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsFast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.3
4.3 out of 5 rating
46 reviews
78% of reviewers recommend this product.
Won't recommend
1 out of 5 rating
MHZowqi . 1 month ago
I bought this product less than a year ago and although I really loved the sound quality, the left earphone has stopped working. [No sound, The touch and connection works]
Sony North America Customer Support - 1 month ago
Hi MHZowqi, Thank you for your comment. While we're thrilled that you love the amazing sound quality of your WF-1000XM5, we're really sorry if you're having an audio issue with the left earbud. This is certainly not the feedback we hoped to receive. If you haven't tried yet, let's try to isolate and fix this problem by performing troubleshooting using these articles: https://www.sony.com/electronics/support/articles/00298365 https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: I hope this helps, and thank you for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
They get all the stars because they are the best.
5 out of 5 rating
R33SE . 2 months ago
Yes, I'd recommend this product.
I can feel the quality and pride the Team took in creating something that can have the ability to connect a Person in what it feels like to be human. These are a work of art delivering humanity in the most comfortable, discreet, personal manner. The sound is unbeatable.
The ability to shut it all out or you can give it a tap and listen to both the world and your music, book, movie at the same time. They are the best. And you feel it as soon as you take one in your hand.
Sony North America Customer Support - 2 months ago
Hi R33SE, It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide high quality products and best experience possible. Glad to know you like everything about your WF1000XM5. Thanks for choosing Sony! - Krissony.com Originally posted on sony.com
Features
- Premium sound quality
- High-resolution audio
- AI-based noise reduction algorithm
- Control with voice assistant
- Bluetooth connectivity
- Fast pair
- Easily pairs with your computer or tablet
- Small, light design
- Adaptive Sound Control
- Speak-to-Chat
- Water resistant design
- Made in part from recycled plastic materials
- Up to 24 hours of battery life plus quick charging¹
Specs
- Dimensions: 1.36 x 1.57 x 0.83 in.
- Weight: 5.9 oz.
SKU#
SKU#
WF1000XM5/B
What's in the box
- Sony True Wireless Noise Cancelling Earbuds
- Charging case
- USB cable
- Noise Isolation earbud tips
- Warranty card
Sony True Wireless Noise Cancelling Earbuds Reviews
4.3
4.3 out of 5 rating
46 reviews
78% of reviewers recommend this product.
Won't recommend
1 out of 5 rating
MHZowqi . 1 month ago
I bought this product less than a year ago and although I really loved the sound quality, the left earphone has stopped working. [No sound, The touch and connection works]
Sony North America Customer Support - 1 month ago
Hi MHZowqi, Thank you for your comment. While we're thrilled that you love the amazing sound quality of your WF-1000XM5, we're really sorry if you're having an audio issue with the left earbud. This is certainly not the feedback we hoped to receive. If you haven't tried yet, let's try to isolate and fix this problem by performing troubleshooting using these articles: https://www.sony.com/electronics/support/articles/00298365 https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: I hope this helps, and thank you for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
They get all the stars because they are the best.
5 out of 5 rating
R33SE . 2 months ago
Yes, I'd recommend this product.
I can feel the quality and pride the Team took in creating something that can have the ability to connect a Person in what it feels like to be human. These are a work of art delivering humanity in the most comfortable, discreet, personal manner. The sound is unbeatable.
The ability to shut it all out or you can give it a tap and listen to both the world and your music, book, movie at the same time. They are the best. And you feel it as soon as you take one in your hand.
Sony North America Customer Support - 2 months ago
Hi R33SE, It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide high quality products and best experience possible. Glad to know you like everything about your WF1000XM5. Thanks for choosing Sony! - Krissony.com Originally posted on sony.com
Outstanding Sound
5 out of 5 rating
NucEm . 4 months ago
Yes, I'd recommend this product.
I have managed to own the last three generations of the WF1000XM family and with each generation noticeable improvements have been realized. The two things that I've found could be improved still are the reduction in initial cost and the longevity of the internal battery. I have too little experience with the WF1000XM5 toaddress the long term life of the internal battery.
Sony North America Customer Support - 3 months ago
Hi NucEm, Awesome! We're glad that you're enjoying your wf-1000xm5. Thank you so much for choosing Sony. Erinsony.com Originally posted on sony.com
Not user friendly
3 out of 5 rating
LoganJ2 . 4 months ago
Yes, I'd recommend this product.
I have both the 4 and 5 series earbuds. The 5 lacks the voice prompts that made the 4s easy to use. Pairing is much more difficult because you are never quite sure what mode the headphones are in and you must use the button on the charging case or the app. Sound quality is an improvement over the 4 but functionality took a big step backwards.
Sony North America Customer Support - 4 months ago
Hi LoganJ2, Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the voice guidance and pairing function is greatly appreciated. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Overall great sound with 360 reality
3 out of 5 rating
Taco1 . 5 months ago
Yes, I'd recommend this product.
Great sound and 360 reality works good but I don't like the fit on the ears and not an option to for ear retention. Feels like the would fall out of the ears too easy. I use them for yard work and with my Bose earbuds they have a built in stabilizer to help retain then in the ears. I don't feel confident with these to stay in the ears
Sony North America Customer Support - 5 months ago
Hi Taco1, Thank you for your time writing this review. While we are glad you like the great sound quality and 360 reality audio of the WF1000XM5, we're sorry to hear that you don't like the fit of the earbuds. Allow us to help turn this to a better experience. For stable fit, check that you are wearing the headset properly. Ensure that the earbud tips are comfortably situated as deep in the ear canal as possible. If the earbuds aren't fit snugly in your ears, they may feel heavier and more likely to fall out. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. For detailed information on how to wear the headset, please refer to this link:https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for purchasing Sony! - Krissony.com Originally posted on sony.com
Great headphones, high quality sound
5 out of 5 rating
Cassino D . 6 months ago
Yes, I'd recommend this product.
I love these, sony always makes great headphones and they did not disappoint with these!
Sony North America Customer Support - 6 months ago
Hi Cassino, we're glad you love our product. Thanks for choosing Sony. ~Earlsony.com Originally posted on sony.com
Greatest headphones on the market
5 out of 5 rating
Bruce lees toe . 6 months ago
Yes, I'd recommend this product.
I bought them about a half a year ago and I love them
Sony North America Customer Support - 6 months ago
Hi Bruce lees toe, We're extremely happy you had a positive experience, and we're grateful for your feedback! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Glad to hear you love your WF1000XM5. Thanks for choosing Sony! - Krissony.com Originally posted on sony.com
Bluetooth connectivity issues
3 out of 5 rating
jaytaro . 7 months ago
Sound quality is great, however there seems to be some serious connectivity issues. Sound would keep cutting in and out even in close proximity of the connected device. It's also a bit uncomfortable, but once it molds to your ear its good.
Sony North America Customer Support - 7 months ago
Hi jaytaro,Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality of these headphones, we regret to hear about the connectivity issue you're experiencing. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Samsony.com Originally posted on sony.com
Surprisingly great!
5 out of 5 rating
rebeccaw170 . 7 months ago
[This review was collected as part of a promotion.] So I was really impressed with the sound coming out of these compared to my AirPods and wired Sony earbuds. Just way more dynamic sound happening. Tapping the left bud to toggle noise cancelling off is a handy feature. The packaging was nice and included various sizes of tips that go in your ears which is always good. These were surprisingly somewhat comfortable to sleep in too despite their size. It even uses the Apple MagSafe charger with the case standing up which is so convenient!
Sony North America Customer Support - 7 months ago
Hi rebeccaw170, Thank you very much for your feedback and we are truly delighted to hear that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marcoinfluenster.com Originally posted on influenster.com
Incredible Sound Quality!
5 out of 5 rating
cydn3yy . 7 months ago
[This review was collected as part of a promotion.] These earbuds were truly impressive right out of the box. The sound quality is exceptional with a crisp and clear listening experience. I was a bit skeptical about the noise cancelling feature from these, but I’m truly blown away with their performance. I was able to listen to music and a couple podcasts with no disruption from background noise. Even using just one of the earbuds provided an incredible listening experience. The app (which showcases a ton of useful features) made it easy to set them up and use them to their highest potential. The box has a few different sizes for the earbuds which is really helpful for a comfortable fit especially for an extended period of time. The earbuds are a little slippery when taking them out of the case, but once they’re in your ear they feel secure and comfortable. Overall I’m incredibly happy with the Sony MF-1000XM5 earbuds and would absolutely recommend them if you’re in the market for wireless noise cancelling earbuds.
I received the Sony WF-1000XM5 Noise Cancelling Earbuds free of charge, in exchange for my honest feedback.
Sony North America Customer Support - 7 months ago
Hi cydn3yy, We appreciate your detailed feedback and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erininfluenster.com Originally posted on influenster.com
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