Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
4.2 out of 5 rating
53 Reviews
Immerse yourself in your favorite tunes with the True Wireless Noise Cancelling Earbuds. These compact, lightweight Bluetooth® earbuds are made in part from recycled plastics and are water-resistant to stand up to the elements. Adaptive sound control and noise cancelling works with an AI-based algorithm for better call quality and a premium listening experience. Speak-to-Chat pauses music when you start talking so you can focus on what's happening around you. And, it works with your voice assistant hands-free.
Fast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsFast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.2
4.2 out of 5 rating
53 reviews
74% of reviewers recommend this product.
Trouble from the start
2 out of 5 rating
Marie72 . 5 days ago
I wanted to get the best earbuds I could afford for use at the office. They worked for maybe a month or two, and then the left earbud just stopped connecting. I cleaned everything up, disconnected and re-paired them with my phone and still it doesn't work. Once in a while they will connect but I'm afraid to turn them off for fear of not being able to get the left earbud to work again. I wish I would have purchased protection for these, but since they were Sony, I assumed they would at least work for a year. Will not buy again.
Sony North America Customer Support - 2 days ago
Hi Marie72, We're sorry to hear about your earbuds. This is definitely not the experience we wanted you to have. Kindly reset and initialize your headphones and observe if the issue still exist. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craigsony.com Originally posted on sony.com
WF-1000XM5
5 out of 5 rating
CreekJesus . 10 days ago
Yes, I'd recommend this product.
Bought these on christmas and love them 10/10 amazing i use them in the gym and the bass and crisp sound is perfect and they have the simplest and easiest touch controls ive ever seen and excellent battery life only got them down to 79% after 6 hours of use
Sony North America Customer Support - 9 days ago
Hi CreekJesus, You made the right choice! We're glad that you are enjoying the sound quality, touch controls, and battery life of the headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Features
- Premium sound quality
- High-resolution audio
- AI-based noise reduction algorithm
- Control with voice assistant
- Bluetooth connectivity
- Fast pair
- Easily pairs with your computer or tablet
- Small, light design
- Adaptive Sound Control
- Speak-to-Chat
- Water resistant design
- Made in part from recycled plastic materials
- Up to 24 hours of battery life plus quick charging¹
Specs
- Dimensions: 1.36 x 1.57 x 0.83 in.
- Weight: 5.9 oz.
SKU#
SKU#
WF1000XM5/B
What's in the box
- Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
- Charging case
- USB cable
- Noise Isolation earbud tips
- Warranty card
Sony WF1000XM5 True Wireless Noise Cancelling Earbuds Reviews
4.2
4.2 out of 5 rating
53 reviews
74% of reviewers recommend this product.
Trouble from the start
2 out of 5 rating
Marie72 . 5 days ago
I wanted to get the best earbuds I could afford for use at the office. They worked for maybe a month or two, and then the left earbud just stopped connecting. I cleaned everything up, disconnected and re-paired them with my phone and still it doesn't work. Once in a while they will connect but I'm afraid to turn them off for fear of not being able to get the left earbud to work again. I wish I would have purchased protection for these, but since they were Sony, I assumed they would at least work for a year. Will not buy again.
Sony North America Customer Support - 2 days ago
Hi Marie72, We're sorry to hear about your earbuds. This is definitely not the experience we wanted you to have. Kindly reset and initialize your headphones and observe if the issue still exist. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craigsony.com Originally posted on sony.com
WF-1000XM5
5 out of 5 rating
CreekJesus . 10 days ago
Yes, I'd recommend this product.
Bought these on christmas and love them 10/10 amazing i use them in the gym and the bass and crisp sound is perfect and they have the simplest and easiest touch controls ive ever seen and excellent battery life only got them down to 79% after 6 hours of use
Sony North America Customer Support - 9 days ago
Hi CreekJesus, You made the right choice! We're glad that you are enjoying the sound quality, touch controls, and battery life of the headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Broke soon after purchase
2 out of 5 rating
chuchu22 . 11 days ago
Within a month of purchase, the left earbud broke. Very low volume and static/buzzing/popping. Didn’t fit well in my ears no matter which of the sizes I used, and touch controls were too sensitive, especially in dry weather. Had hair that went over my ears at the time, which also wasn’t a great combo. Sound was decent for the short time they were working correctly
Sony North America Customer Support - 10 days ago
Hi chuchu22, Thank you for sharing your experience with the Sony WF1000XM5 wireless earbuds. We're sad to hear that you are having issues with it. To address the low volume issue with your Sony WF-1000XM5 earbuds, you can try the following troubleshooting steps: 1) Check Volume Settings: Ensure that the volume on your connected device (smartphone, tablet, etc.) is turned up. Sometimes, the volume on the device itself might be set too low. 2) Clean the Earbuds: Dirt or earwax buildup on the earbuds can affect sound quality and volume. Gently clean the earbuds with a soft, dry cloth. 3) Adjust Earbud Fit: Make sure the earbuds are properly fitted in your ears. A poor fit can result in lower volume and sound quality. Kindly visit the link below for more details : https://www.sony.com/electronics/support/articles/00262839 4) Ensure that your earbuds have the latest firmware installed. You can check for updates using the Sony Headphones Connect app. 5) Reset the Earbuds: Sometimes, resetting the earbuds can resolve volume issues. Refer to the user manual for instructions on how to reset your specific model. 6) Check Audio Source: Try playing audio from a different source or app to see if the issue persists. Sometimes, the problem might be with the audio source rather than the earbuds. In case you need further assistance, you may also contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Best regards, Craigsony.com Originally posted on sony.com
Very bad support from app
1 out of 5 rating
MPriya . 1 month ago
Nothing special from sound quality and the sound connect app is garbage to the point it will crash while updating firmware. To pair the device is a pain as well
Sony North America Customer Support - 1 month ago
Hi MPriya, We are sorry to hear that you are experiencing issues with your WF-1000XM5 earbuds. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carlsony.com Originally posted on sony.com
Amazing
5 out of 5 rating
Russ Rags . 1 month ago
Yes, I'd recommend this product.
Had these about 2 weeks and I'm very impressed. Noticeable improvement over the XM4's, which I still love.
Sony North America Customer Support - 1 month ago
Hello Russ Rags, That's fantastic! We're thrilled to know that you're so impressed with the outstanding performance of your WF-1000XM5. Thank you for the love and for choosing the best brand—Sony! Best regards, Romeosony.com Originally posted on sony.com
EXCEDED EXPECTATIONS
5 out of 5 rating
jojo10007 . 2 months ago
Yes, I'd recommend this product.
I've had these headphones for almost a year now and by far way better then and Bose galaxy air Pods or even beats
Sony North America Customer Support - 2 months ago
Hi jojo10007, You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Such an amazing product!
5 out of 5 rating
Murphy4201 . 2 months ago
Yes, I'd recommend this product.
I absolutely love these earbuds!! They are truly amazing for just every task (just not swimming), tahs but for real, if your looking for something with great sound, a good battery life, let's not forget the need to play loud without loosing quality these are the buds for you.. Im someone who honestly wishes they'd go louder sense im loosing my hearing and am still satisfied and amazed they can get, especially when using the app along side it.. I know, wrap your head around that comment right.. taha But the absolute best feature for me is when they say noise canceling, there not joking, Sony has outdone everyone when it comes to this feature so much that you can't even hear yourself talk, you'll be deaf to literally everything besides what ever it is your using it for.. Don't take my word for it though, go buy a pair quickly and check it out yourself!!
Sony North America Customer Support - 2 months ago
Hi Murphy4201, Thank you for your fantastic review! We're thrilled to hear that you love the WF1000XM5 and find them amazing for various tasks. It's great to know that the sound quality, battery life, and volume levels meet your expectations, especially with the app's assistance. We're particularly proud of our noise-canceling feature, and we're glad it has impressed you. Your recommendation means a lot to us and thanks for choosing Sony! -Samsony.com Originally posted on sony.com
Won't recommend
1 out of 5 rating
MHZowqi . 5 months ago
I bought this product less than a year ago and although I really loved the sound quality, the left earphone has stopped working. [No sound, The touch and connection works]
Sony North America Customer Support - 5 months ago
Hi MHZowqi, Thank you for your comment. While we're thrilled that you love the amazing sound quality of your WF-1000XM5, we're really sorry if you're having an audio issue with the left earbud. This is certainly not the feedback we hoped to receive. If you haven't tried yet, let's try to isolate and fix this problem by performing troubleshooting using these articles: https://www.sony.com/electronics/support/articles/00298365 https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: I hope this helps, and thank you for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
They get all the stars because they are the best.
5 out of 5 rating
R33SE . 5 months ago
Yes, I'd recommend this product.
I can feel the quality and pride the Team took in creating something that can have the ability to connect a Person in what it feels like to be human. These are a work of art delivering humanity in the most comfortable, discreet, personal manner. The sound is unbeatable.
The ability to shut it all out or you can give it a tap and listen to both the world and your music, book, movie at the same time. They are the best. And you feel it as soon as you take one in your hand.
Sony North America Customer Support - 5 months ago
Hi R33SE, It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide high quality products and best experience possible. Glad to know you like everything about your WF1000XM5. Thanks for choosing Sony! - Krissony.com Originally posted on sony.com
Outstanding Sound
5 out of 5 rating
NucEm . 7 months ago
Yes, I'd recommend this product.
I have managed to own the last three generations of the WF1000XM family and with each generation noticeable improvements have been realized. The two things that I've found could be improved still are the reduction in initial cost and the longevity of the internal battery. I have too little experience with the WF1000XM5 toaddress the long term life of the internal battery.
Sony North America Customer Support - 7 months ago
Hi NucEm, Awesome! We're glad that you're enjoying your wf-1000xm5. Thank you so much for choosing Sony. Erinsony.com Originally posted on sony.com
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