Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
3.5 out of 5 rating
41 Reviews
Immerse yourself in your favorite tunes with the WHCH720N Truly Wireless Noise Canceling In-Ear Headphones. The lightweight headband is designed for comfortable all-day wear. High sound quality and well-balanced sound tuning with DSEE provides a high-quality listening experience. Make crystal-clear hands-free calls with the built-in microphone and Precise Voice Pickup technology. Multipoint connection allows you to switch between 2 devices at once. And, it compatible with Google Assistant and Alexa.
Next-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsNext-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
3.5
3.5 out of 5 rating
41 reviews
58% of reviewers recommend this product.
Best Entry Level Noise Cancellation Headphones
5 out of 5 rating
Pedronski89 . 4 days ago
Yes, I'd recommend this product.
I wanted to buy some over the ear headphones, mainly for study time for school, I had multiple options I wanted to buy, but I’ve always had Sony products , decided to stick with what I’ve been having for years! Great battery life, ASTOUNDING SOUND, crispness and clarity! Worth it every penny
Sony North America Customer Support - 3 days ago
Thank you for sharing your fantastic review, Pedronski89! We are absolutely thrilled to hear that you decided to stick with Sony and that your WH-CH720N headphones are exceeding your expectations! It's incredibly rewarding to know that the ASTOUNDING SOUND, crispness, and clarity are delivering the premium audio experience you've come to rely on from us. We know how important focus is for studying, so we're especially pleased that the great battery life is keeping up with your school work and helping you stay in the zone. Thank you again for your continued loyalty to Sony and for choosing the WH-CH720N. It sounds like a perfect investment! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Breaking
2 out of 5 rating
hmwade . 16 days ago
Loved these so much, lasted all day and more with great comfort, fast charging. But unfortunately when I got my first pair they broke just before a year (I think), and the left earpiece dangled by the cord. It still worked, but was very unconventional. I got another pair, and was very careful. Around the same timeframe the same thing happened, I hadn't dropped these at all and yet it still snapped and hanged down. I'm very unsatisfied by this model.
Sony North America Customer Support - 16 days ago
Hi Hmwade, Thank you for providing this detailed feedback on your experience with the WH-CH520 Wireless Headphones. We understand it can be frustrating to encounter repeated issues with the physical durability of a product that you otherwise valued for its extended battery life, comfort, and quick charging. We would like to thoroughly investigate the circumstances of this issue and evaluate your case. Please send us an email to socialsupport@am.sony.com with the following information so our dedicated team can better assist you and explore the service options available: Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for considering Sony products! Best regards, Dominicksony.com Originally posted on sony.com
Features
- Sony's Power Integrated Processor V1
- Up to 35 hours of battery life¹
- Lightweight noise cancelling headband
- Adjustable Ambient Sound and Adaptive Sound control
- High sound quality and well-balanced sound tuning
- Crystal-clear hands-free calls
- Voice assistant with Precise Voice Pickup technology
- DSEE
- Built-in microphone
- Google Assistant and Alexa compatible
Specs
- Dimensions: 8.2 x 2.2 x 8.4 in.
- Weight: 15.2 oz.
SKU#
SKU#
WHCH720NB
What's in the box
- Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
- USB-A to USB-C connector
- 3.5mm to 3.5mm cable
- Manual
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones Reviews
3.5
3.5 out of 5 rating
41 reviews
58% of reviewers recommend this product.
Best Entry Level Noise Cancellation Headphones
5 out of 5 rating
Pedronski89 . 4 days ago
Yes, I'd recommend this product.
I wanted to buy some over the ear headphones, mainly for study time for school, I had multiple options I wanted to buy, but I’ve always had Sony products , decided to stick with what I’ve been having for years! Great battery life, ASTOUNDING SOUND, crispness and clarity! Worth it every penny
Sony North America Customer Support - 3 days ago
Thank you for sharing your fantastic review, Pedronski89! We are absolutely thrilled to hear that you decided to stick with Sony and that your WH-CH720N headphones are exceeding your expectations! It's incredibly rewarding to know that the ASTOUNDING SOUND, crispness, and clarity are delivering the premium audio experience you've come to rely on from us. We know how important focus is for studying, so we're especially pleased that the great battery life is keeping up with your school work and helping you stay in the zone. Thank you again for your continued loyalty to Sony and for choosing the WH-CH720N. It sounds like a perfect investment! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Breaking
2 out of 5 rating
hmwade . 16 days ago
Loved these so much, lasted all day and more with great comfort, fast charging. But unfortunately when I got my first pair they broke just before a year (I think), and the left earpiece dangled by the cord. It still worked, but was very unconventional. I got another pair, and was very careful. Around the same timeframe the same thing happened, I hadn't dropped these at all and yet it still snapped and hanged down. I'm very unsatisfied by this model.
Sony North America Customer Support - 16 days ago
Hi Hmwade, Thank you for providing this detailed feedback on your experience with the WH-CH520 Wireless Headphones. We understand it can be frustrating to encounter repeated issues with the physical durability of a product that you otherwise valued for its extended battery life, comfort, and quick charging. We would like to thoroughly investigate the circumstances of this issue and evaluate your case. Please send us an email to socialsupport@am.sony.com with the following information so our dedicated team can better assist you and explore the service options available: Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for considering Sony products! Best regards, Dominicksony.com Originally posted on sony.com
Do Not Waste Your Money
1 out of 5 rating
XXXXsony . 28 days ago
The one positive is the sound quality everything else is subpar…
1. They’re uncomfortable and will rub against the top of your head and pull on your hair.
2. I got these three months ago and the battery does not last as long as they claim it does
3. The swivel on one of the headphones broke and now one of the ears is just hanging… this is from 3 months of regular use (i never dropped)
Sony North America Customer Support - 27 days ago
Thank you for taking the time to share your honest and detailed feedback on the WH-CH720N headphones. We are pleased to hear that you are enjoying the sound quality, but we are genuinely sorry to learn that the rest of your experience has been subpar, especially the issues regarding comfort, battery life, and the swivel mechanism. This is certainly not the quality or performance we intend for our products, particularly after only three months of regular use. We apologize for the discomfort and the issue with the headphones pulling your hair. We rely on customer feedback like yours to continuously improve the design of our products. To address the physical damage and battery issue, please contact our product support team immediately. They will be able to efficiently troubleshoot the battery and help you looking for repair options. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?category=headphones We appreciate you choosing Sony, and we are committed to making this right. Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
What the WH-CH510's needed.
5 out of 5 rating
Ramzzz . 1 month ago
Yes, I'd recommend this product.
Better than the WH-CH510's. The complaints I had about the 510's was that they were not tight enough around the head, but these are way better and feel more sturdy. I never went back to wearing earbuds, and my brothers say I look autistic due to how much I wear these.
Good battery life, good sound quality, and light weight.
If you are looking for something to wear everyday, buy these.
Sony North America Customer Support - 1 month ago
Hi Ramzzz, It's a pleasure to hear that your new WH-CH520 headphones are working out so well for you! We're glad they feel sturdy and have a better fit than your previous pair. It's great to know that the long battery life, lightweight design and quality sound have made them your go-to headphones for everyday use. Thanks for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Static noise in left ear
2 out of 5 rating
Emiky . 2 months ago
I bought these less than 3 days ago and I've found them to be okay of use until today. Out of the left ear it began making a static/popping noiss out of nowhere and it hasnt stopped ever since. It happened after i connected the aux cord it came with and started the buffering noise after. I tried hard resetting the headphones and it didnt work. Im very disappointed at the product since i was expecting at least quality headphones for the money spent. This is my first buying Sony headphones and may be my last. Im going to return them to get my money back.
Sony North America Customer Support - 2 months ago
Hi Emiky, We understand your frustration with the static/popping noise you're experiencing with your new WH-CH720N headphones, and we sincerely apologize for the inconvenience. That's definitely not the experience we want for our customers. If you're willing to give them another chance, we can help troubleshoot this issue. Please contact our support team, and we'll work with you to find a solution. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Eliabsony.com Originally posted on sony.com
Great headphones with extremely good batteries!
5 out of 5 rating
sushniak . 2 months ago
Yes, I'd recommend this product.
I bought them about 9 months ago. Not using them quite often. AND!!! Only 3 full charges were made till today. So, once per 3 months is enough for me. Not bad, yeah :)
Great sound, great talk.
A very good choice for a mid-range headphones.
Sony North America Customer Support - 2 months ago
Hi Sushniak, thank you for the wonderful 5-star review! We're thrilled to hear how much you're enjoying your WH-CH720N headphones. It's fantastic to know that the battery life is meeting your needs so well, and that you're impressed with the great sound and call quality. We appreciate you recognizing them as an excellent choice in the mid-range category. Thank you for choosing Sony and enjoy the music! Best regards, -Dominicksony.com Originally posted on sony.com
Daily use for four years
5 out of 5 rating
RaeW . 2 months ago
I bought these 3 or 4 years ago and they've carried me through thousands of hours of music and podcasts as well as noise canceling an entire home remodel. The plastic parts do begin to break down and once they start, the end is near. I would recommend not leaving them in harsh temperatures that may speed up that process. Mine have finally broken today after years of daily use.
Sony North America Customer Support - 2 months ago
Thank you for sharing your experience with the WH-CH720N headphones. We're so glad to hear they've been a valuable part of your daily life for thousands of hours, even helping you through a home remodel! We also appreciate your feedback regarding the plastic components, and we will certainly pass your comments on to our product team for future consideration. Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Good for entry level users
4 out of 5 rating
faya_ayay . 3 months ago
Yes, I'd recommend this product.
I got these headphones 2 days ago and they are incredibly good. I like how these headphones connect to my phone and PC at the same time so that after a call, its goes back to playing my music. The Sony Headphones Connect is a must have if you care about fine tuning your audio, connecting to 2 devices, and 360 reality audio. The 50 hour battery life is good if you play your music non-stop. The only think I don't like about this product is after 30 minutes of use, it starts to hurt my ears. I would recomend this product for anyone who is new to buy wireless headphones from Sony
Sony North America Customer Support - 3 months ago
Hi faya_ayay! Thank you for sharing your experience with the WH-CH520 headphones! It brings us great joy to hear that you're enjoying the seamless connectivity to both your phone and PC, and that the Sound Connect app has enhanced your audio experience with features like 360 Reality Audio. We appreciate your feedback regarding comfort and we recommend trying out softer ear cushions or adjusting the fit to alleviate any discomfort during longer listening sessions. Your input is invaluable as we strive to create products that enhance your listening pleasure. Thank you for choosing Sony and for recommending the WH-CH520 to others! Best regards, Estefanysony.com Originally posted on sony.com
Too Bass heavy for my taste
3 out of 5 rating
IllinoisUser . 3 months ago
Yes, I'd recommend this product.
I think the headphone provides good audio provided you like more bass. I prefer better midranges where bass does not over power everything else. I did not like the app that is to used with headphones.
Sony North America Customer Support - 3 months ago
Hi IllinoisUser, we're sorry to hear that our headphones didn't fulfill your expectations, especially regarding the bass and midrange balance. We appreciate you sharing your detailed feedback with us. We also apologize for your dissatisfaction with the accompanying app. User experience is incredibly important to us, and your comments about it are valuable. Please be assured that we're always striving to improve our products and software. We've taken note of your feedback regarding the midrange clarity and the app's performance, and we'll certainly be considering it for future releases and improvements. Thank you for being a Sony customer and for helping us make our products even better. Sincerely, Estefanysony.com Originally posted on sony.com
It broke after just a few months
1 out of 5 rating
It broke . 3 months ago
Sounds great and was easy to connect but one side of the headphone fell off. Called support and they said it’s not covered by warranty. Really cheap construction and not built to last. Save your money for a manufacturer that stands behind their product.
Sony North America Customer Support - 3 months ago
Hi there, thanks for your feedback. We sincerely apologize for the experience you've had with your WH-CH520 headphones. We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones. We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services. Thank you for being a valued Sony customer and for letting us know about this issue. Sincerely, Estefanysony.com Originally posted on sony.com
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones FAQs
Shsdo . Mar 31, 2024
that work with tha PLAYSTATION5?
Answer from Verizon Customer Support1 year
Check out device compatibility here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria
Lady V . Mar 20, 2024
Does this headset connect to both Samsung and iOS?
Answer from Verizon Customer Support1 year
You can use the Sony WH-CH720N with an iPhone or Android device with the same level of compatibility. Additional information here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria