Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones

Color

Black

Price

$149.99

Quantity

This item is out of stock.

Free returns within 30 days.

Overview

Immerse yourself in your favorite tunes with the WHCH720N Truly Wireless Noise Canceling In-Ear Headphones. The lightweight headband is designed for comfortable all-day wear. High sound quality and well-balanced sound tuning with DSEE provides a high-quality listening experience. Make crystal-clear hands-free calls with the built-in microphone and Precise Voice Pickup technology. Multipoint connection allows you to switch between 2 devices at once. And, it compatible with Google Assistant and Alexa.

Next-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.

Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹

¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.

Reviews

3.5

43 reviews

56% of reviewers recommend this product.

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Kelsey W . 5 days ago

I bought these headphones a little over a week ago and they are not very good. The noise canceling feature did not do much, I could still hear every bit of external noise. The sound quality overall was very lackluster, all audio sounded as if it was being played within a tunnel. It failed to provide an immersing sound experience. Compared to my previous headphones (Sony WH-CH520), I am truly displeased with this product especially since it is at a higher price point.

Sony North America Customer Support - 4 days ago

Hi Kelsey W, Thank you for sharing your feedback. We are sorry to hear that your experience with the WH-CH720N has been disappointing, especially since you have previously enjoyed our WH-CH520 model. We want to ensure you get the best possible performance from your new headphones. To help improve the effectiveness of the noise canceling, we recommend checking these useful tips: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html Additionally, to address the audio clarity and ensure you are getting an immersive sound experience, please see these recommendations: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html If these adjustments do not resolve the issue, we encourage you to contact our technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony! Regards, Dominick

sony.com Originally posted on sony.com

Y

Usudjjx . 10 days ago

Just wondering, why doesn’t these have a case while others do?

Sony North America Customer Support - 10 days ago

Hi Usudjjx! Thanks so much for the 4-star review. We’re thrilled to hear you’re enjoying your new WH-CH720N headphones! That is a great question about the case. To keep these headphones as lightweight as possible for long listening sessions and to offer them at a more friendly price point, we decided to go with a fold-flat design rather than including a bulky hard case. We really appreciate the feedback, as it helps us decide what to include in future models. In the meantime, there are some great third-party cases available if you’re looking for that extra peace of mind while traveling. Thanks again for choosing Sony! Best regards, Estefany

sony.com Originally posted on sony.com

Specs

Features

Sony's Power Integrated Processor V1
Up to 35 hours of battery life¹
Lightweight noise cancelling headband
Adjustable Ambient Sound and Adaptive Sound control
High sound quality and well-balanced sound tuning
Crystal-clear hands-free calls
Voice assistant with Precise Voice Pickup technology
DSEE
Built-in microphone
Google Assistant and Alexa compatible

Specs

Dimensions: 8.2 x 2.2 x 8.4 in.
Weight: 15.2 oz.

SKU#

WHCH720NB

What's in the box

Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
USB-A to USB-C connector
3.5mm to 3.5mm cable
Manual

Reviews

Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones Reviews

3.5

43 reviews

56% of reviewers recommend this product.

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Kelsey W . 5 days ago

Sony North America Customer Support - 4 days ago

sony.com Originally posted on sony.com

Y

Usudjjx . 10 days ago

Just wondering, why doesn’t these have a case while others do?

Sony North America Customer Support - 10 days ago

sony.com Originally posted on sony.com

Best Entry Level Noise Cancellation Headphones

Pedronski89 . 2 months ago

Yes, I'd recommend this product.

I wanted to buy some over the ear headphones, mainly for study time for school, I had multiple options I wanted to buy, but I’ve always had Sony products , decided to stick with what I’ve been having for years! Great battery life, ASTOUNDING SOUND, crispness and clarity! Worth it every penny

Sony North America Customer Support - 2 months ago

Thank you for sharing your fantastic review, Pedronski89! We are absolutely thrilled to hear that you decided to stick with Sony and that your WH-CH720N headphones are exceeding your expectations! It's incredibly rewarding to know that the ASTOUNDING SOUND, crispness, and clarity are delivering the premium audio experience you've come to rely on from us. We know how important focus is for studying, so we're especially pleased that the great battery life is keeping up with your school work and helping you stay in the zone. Thank you again for your continued loyalty to Sony and for choosing the WH-CH720N. It sounds like a perfect investment! Best regards, Gus, Sony North America Customer Support

sony.com Originally posted on sony.com

Breaking

hmwade . 2 months ago

Loved these so much, lasted all day and more with great comfort, fast charging. But unfortunately when I got my first pair they broke just before a year (I think), and the left earpiece dangled by the cord. It still worked, but was very unconventional. I got another pair, and was very careful. Around the same timeframe the same thing happened, I hadn't dropped these at all and yet it still snapped and hanged down. I'm very unsatisfied by this model.

Sony North America Customer Support - 2 months ago

Hi Hmwade, Thank you for providing this detailed feedback on your experience with the WH-CH520 Wireless Headphones. We understand it can be frustrating to encounter repeated issues with the physical durability of a product that you otherwise valued for its extended battery life, comfort, and quick charging. We would like to thoroughly investigate the circumstances of this issue and evaluate your case. Please send us an email to socialsupport@am.sony.com with the following information so our dedicated team can better assist you and explore the service options available: Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for considering Sony products! Best regards, Dominick

sony.com Originally posted on sony.com

Do Not Waste Your Money

XXXXsony . 3 months ago

The one positive is the sound quality everything else is subpar… 1. They’re uncomfortable and will rub against the top of your head and pull on your hair. 2. I got these three months ago and the battery does not last as long as they claim it does 3. The swivel on one of the headphones broke and now one of the ears is just hanging… this is from 3 months of regular use (i never dropped)

Sony North America Customer Support - 3 months ago

Thank you for taking the time to share your honest and detailed feedback on the WH-CH720N headphones. We are pleased to hear that you are enjoying the sound quality, but we are genuinely sorry to learn that the rest of your experience has been subpar, especially the issues regarding comfort, battery life, and the swivel mechanism. This is certainly not the quality or performance we intend for our products, particularly after only three months of regular use. We apologize for the discomfort and the issue with the headphones pulling your hair. We rely on customer feedback like yours to continuously improve the design of our products. To address the physical damage and battery issue, please contact our product support team immediately. They will be able to efficiently troubleshoot the battery and help you looking for repair options. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?category=headphones We appreciate you choosing Sony, and we are committed to making this right. Gus, Sony North America Customer Support

sony.com Originally posted on sony.com

What the WH-CH510's needed.

Ramzzz . 3 months ago

Yes, I'd recommend this product.

Better than the WH-CH510's. The complaints I had about the 510's was that they were not tight enough around the head, but these are way better and feel more sturdy. I never went back to wearing earbuds, and my brothers say I look autistic due to how much I wear these. Good battery life, good sound quality, and light weight. If you are looking for something to wear everyday, buy these.

Sony North America Customer Support - 3 months ago

Hi Ramzzz, It's a pleasure to hear that your new WH-CH520 headphones are working out so well for you! We're glad they feel sturdy and have a better fit than your previous pair. It's great to know that the long battery life, lightweight design and quality sound have made them your go-to headphones for everyday use. Thanks for choosing Sony! Best regards, Estefany

sony.com Originally posted on sony.com

Static noise in left ear

Emiky . 4 months ago

I bought these less than 3 days ago and I've found them to be okay of use until today. Out of the left ear it began making a static/popping noiss out of nowhere and it hasnt stopped ever since. It happened after i connected the aux cord it came with and started the buffering noise after. I tried hard resetting the headphones and it didnt work. Im very disappointed at the product since i was expecting at least quality headphones for the money spent. This is my first buying Sony headphones and may be my last. Im going to return them to get my money back.

Sony North America Customer Support - 4 months ago

Hi Emiky, We understand your frustration with the static/popping noise you're experiencing with your new WH-CH720N headphones, and we sincerely apologize for the inconvenience. That's definitely not the experience we want for our customers. If you're willing to give them another chance, we can help troubleshoot this issue. Please contact our support team, and we'll work with you to find a solution. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Eliab

sony.com Originally posted on sony.com

Great headphones with extremely good batteries!

sushniak . 4 months ago

Yes, I'd recommend this product.

I bought them about 9 months ago. Not using them quite often. AND!!! Only 3 full charges were made till today. So, once per 3 months is enough for me. Not bad, yeah :) Great sound, great talk. A very good choice for a mid-range headphones.

Sony North America Customer Support - 4 months ago

Hi Sushniak, thank you for the wonderful 5-star review! We're thrilled to hear how much you're enjoying your WH-CH720N headphones. It's fantastic to know that the battery life is meeting your needs so well, and that you're impressed with the great sound and call quality. We appreciate you recognizing them as an excellent choice in the mid-range category. Thank you for choosing Sony and enjoy the music! Best regards, -Dominick

sony.com Originally posted on sony.com

Daily use for four years

RaeW . 4 months ago

I bought these 3 or 4 years ago and they've carried me through thousands of hours of music and podcasts as well as noise canceling an entire home remodel. The plastic parts do begin to break down and once they start, the end is near. I would recommend not leaving them in harsh temperatures that may speed up that process. Mine have finally broken today after years of daily use.

Sony North America Customer Support - 4 months ago

Thank you for sharing your experience with the WH-CH720N headphones. We're so glad to hear they've been a valuable part of your daily life for thousands of hours, even helping you through a home remodel! We also appreciate your feedback regarding the plastic components, and we will certainly pass your comments on to our product team for future consideration. Thanks for choosing Sony. Best regards, Eliab

sony.com Originally posted on sony.com

Good for entry level users

faya_ayay . 5 months ago

Yes, I'd recommend this product.

I got these headphones 2 days ago and they are incredibly good. I like how these headphones connect to my phone and PC at the same time so that after a call, its goes back to playing my music. The Sony Headphones Connect is a must have if you care about fine tuning your audio, connecting to 2 devices, and 360 reality audio. The 50 hour battery life is good if you play your music non-stop. The only think I don't like about this product is after 30 minutes of use, it starts to hurt my ears. I would recomend this product for anyone who is new to buy wireless headphones from Sony

Sony North America Customer Support - 5 months ago

Hi faya_ayay! Thank you for sharing your experience with the WH-CH520 headphones! It brings us great joy to hear that you're enjoying the seamless connectivity to both your phone and PC, and that the Sound Connect app has enhanced your audio experience with features like 360 Reality Audio. We appreciate your feedback regarding comfort and we recommend trying out softer ear cushions or adjusting the fit to alleviate any discomfort during longer listening sessions. Your input is invaluable as we strive to create products that enhance your listening pleasure. Thank you for choosing Sony and for recommending the WH-CH520 to others! Best regards, Estefany

sony.com Originally posted on sony.com

FAQs

Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones FAQs

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Shsdo . Mar 31, 2024

that work with tha PLAYSTATION5?

Answer from Verizon Customer Support1 year

Check out device compatibility here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria

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Lady V . Mar 20, 2024

Does this headset connect to both Samsung and iOS?

Answer from Verizon Customer Support1 year

You can use the Sony WH-CH720N with an iPhone or Android device with the same level of compatibility. Additional information here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria

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