Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
3.5 out of 5 rating
27 Reviews
Immerse yourself in your favorite tunes with the WHCH720N Truly Wireless Noise Canceling In-Ear Headphones. The lightweight headband is designed for comfortable all-day wear. High sound quality and well-balanced sound tuning with DSEE provides a high-quality listening experience. Make crystal-clear hands-free calls with the built-in microphone and Precise Voice Pickup technology. Multipoint connection allows you to switch between 2 devices at once. And, it compatible with Google Assistant and Alexa.
Next-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsNext-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
3.5
3.5 out of 5 rating
27 reviews
57% of reviewers recommend this product.
Nice But...
3 out of 5 rating
DublinMike_SF Bay Area . 1 day ago
Yes, I'd recommend this product.
I needed to replace my BT headphones by another manufacture. The price point was reasonable. But, the sharpness of treble was dull, surprisingly.
sony.com Originally posted on sony.com
Poor Quality - Do Not Buy
1 out of 5 rating
JoshJoshJosh . 10 days ago
Bought these for school, but the plastic hinge chipped after very light use — clearly poor material quality. Customer service was unhelpful and seemed confused about their own warranty, initially claiming it only covered software. After hours on the phone, they finally acknowledged it covers physical defects and opened a case — only to close it later with no explanation. Extremely disappointed. I’d recommend spending your money elsewhere.
Sony North America Customer Support - 9 days ago
Hi JoshJoshJosh, we are genuinely sorry to hear about the issue you've experienced with your WH-CH720N. We understand how frustrating and disappointing it can be having the headphones getting chipped after light use. This is not the experience we want for our customers, we would like to look closely into your case, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Sony Username: Telephone Number: Model Number: Issue/Concern: We will be expecting to hear from you again! Regards, Dominicksony.com Originally posted on sony.com
Features
- Sony's Power Integrated Processor V1
- Up to 35 hours of battery life¹
- Lightweight noise cancelling headband
- Adjustable Ambient Sound and Adaptive Sound control
- High sound quality and well-balanced sound tuning
- Crystal-clear hands-free calls
- Voice assistant with Precise Voice Pickup technology
- DSEE
- Built-in microphone
- Google Assistant and Alexa compatible
Specs
- Dimensions: 8.2 x 2.2 x 8.4 in.
- Weight: 15.2 oz.
SKU#
SKU#
WHCH720NB
What's in the box
- Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
- USB-A to USB-C connector
- 3.5mm to 3.5mm cable
- Manual
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones Reviews
3.5
3.5 out of 5 rating
27 reviews
57% of reviewers recommend this product.
Nice But...
3 out of 5 rating
DublinMike_SF Bay Area . 1 day ago
Yes, I'd recommend this product.
I needed to replace my BT headphones by another manufacture. The price point was reasonable. But, the sharpness of treble was dull, surprisingly.
sony.com Originally posted on sony.com
Poor Quality - Do Not Buy
1 out of 5 rating
JoshJoshJosh . 10 days ago
Bought these for school, but the plastic hinge chipped after very light use — clearly poor material quality. Customer service was unhelpful and seemed confused about their own warranty, initially claiming it only covered software. After hours on the phone, they finally acknowledged it covers physical defects and opened a case — only to close it later with no explanation. Extremely disappointed. I’d recommend spending your money elsewhere.
Sony North America Customer Support - 9 days ago
Hi JoshJoshJosh, we are genuinely sorry to hear about the issue you've experienced with your WH-CH720N. We understand how frustrating and disappointing it can be having the headphones getting chipped after light use. This is not the experience we want for our customers, we would like to look closely into your case, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Sony Username: Telephone Number: Model Number: Issue/Concern: We will be expecting to hear from you again! Regards, Dominicksony.com Originally posted on sony.com
don't spend your money on these
1 out of 5 rating
bboi . 1 month ago
They sound great, but they disconnect from Bluetooth every 2 to 5 minutes unless you have your phone in front of you; then it's about every 20. Going into the app and changing the connection to prioritize connection stability does nothing.
sony.com Originally posted on sony.com
Good quality for the price
4 out of 5 rating
ev88 . 1 month ago
Yes, I'd recommend this product.
Overall for the price I'm pretty happy with the sound quality and battery life. Only downside is that you can't use them while they are charging.
Sony North America Customer Support - 1 month ago
Hi ev88, Thanks for sharing your review and experience with the WH-CH520. We're thrilled that you like the sound quality and battery life of the headphones. Your feedback about its charging capability is greatly appreciated. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Good sound quality, mid noise cancelation
4 out of 5 rating
annie g . 1 month ago
Yes, I'd recommend this product.
I got these for Christmas and they’re pretty good! They’re very comfy and have good sound quality. The noise canceling is mid, it cancels some but airpods definitely have one up on these. Calls are also not the best, every time I’ve called someone I can hear them perfectly fine but they have told me I sound far away and hard to hear. For music and comfort alone I definitely recommend!
Sony North America Customer Support - 1 month ago
Hi annie g, You've made a fantastic choice! We're glad you like comfortable fit and good sound quality of the Sony WHCH720N headphones. For noise canceling issue, please follow the steps on this link to improve the overall performance: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html For call quality concern, we suggest following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html We appreciate the recommendation and thanks for choosing Sony! -Samsony.com Originally posted on sony.com
Long-lasting
5 out of 5 rating
Savster . 2 months ago
Yes, I'd recommend this product.
I've had these headphones for almost 3 years, and despite daily use (including the gym, carpentry work, and lots of accidental dropping), the only damage is a tiny paint scuff and a small wrinkle in the leather of the headband pad. They still go from near empty battery to fully charged in less than two hours and last me about a week with my average use (5-10 hours per day). My only issue is that they will sometimes randomly disconnect from my phone when I'm using them to make a call, but that could just as easily be an issue with my phone. Best pair of headphones I've ever had.
Sony North America Customer Support - 2 months ago
Hello Savster, Fabulous! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your headphones have stood the test of time and daily use. It's great to know they still perform well and provide such impressive battery life. We appreciate your feedback regarding the occasional disconnection, and we're always here to assist if you need help troubleshooting. [Support Contact](https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones) Thank you for sharing your excellent experience with your WH-CH720N and for choosing Sony! - Romeosony.com Originally posted on sony.com
Good
4 out of 5 rating
John Cena . 3 months ago
Yes, I'd recommend this product.
Good. Works well. Noise canceling is great, nice sound. Thx sony
Sony North America Customer Support - 3 months ago
Hi John Cena, Thank you for your review of the Sony WH-CH720N headphones! You've made it clear they work well, the noise cancellation is great, and the sound is amazing. We appreciate your acknowledgment of Sony's achievement with this model. Thank you for choosing Sony! -Jesssony.com Originally posted on sony.com
Downgrade from previous models
1 out of 5 rating
Not_happy . 3 months ago
Weird shape - made for people with huge deformed heads and bad functionality. Can't skip backwards since they took away the nice little switch. Took a nice design and made it weird and useless.
Sony North America Customer Support - 3 months ago
Hi Not_happy, Thank you for the feedback and we're sorry to hear that you are not impressed with the headphones. To answer, play music, play next and previous, press the middle button on the right earcup. Again we appreciate the feedback regarding the design. Should you need further assistance, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craigsony.com Originally posted on sony.com
Great Headphones
5 out of 5 rating
Dan The Running Man . 3 months ago
Yes, I'd recommend this product.
I bought these a week ago. Love how light and comfortable they are on my head. Sound is really good. No problem pairing with my PC.
Sony North America Customer Support - 3 months ago
Hi Dan, Thanks for the 5-star rating! We're glad you like the lightweight design and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craigsony.com Originally posted on sony.com
All about the piece you get
2 out of 5 rating
Suuuiiiii . 4 months ago
I purchased this wireless Bluetooth headphone, and I’m extremely disappointed with this performance. The sound quality is subpar, with distorted audio and almost no bass. Additionally, the Bluetooth connection is very unstable—frequent dropouts even when my phone is within a few feet of the headphones. The battery life is much shorter than advertised, lasting only about 3-4 hours on a full charge instead of the 35 hours promised. To make matters worse, the headphone is uncomfortable to wear for more than 30 minutes, causing discomfort around my ears.
I’ve tried troubleshooting, but nothing improves the issues. Given these problems, I’m requesting a replacement or refund. Please advise on how I can proceed with getting a working unit
Sony North America Customer Support - 4 months ago
Hi Suuuiiiii, Thank you for the review and we're sorry to hear what happened with your headphones. If you set the following functions, the available operating time of the battery becomes short. Sound quality mode during Bluetooth playback: Priority on sound quality, Noise canceling function/Ambient Sound Mode, Equalizer, DSEE, Function to launch the voice assistant by your voice If you run the above settings at the same time, the available operating time of the battery becomes even shorter. To isolate and resolve the issue. try to factory reset the headphones. Here's the link on how to. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00269130 For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -Davidsony.com Originally posted on sony.com
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones FAQs
Shsdo . Mar 31, 2024
that work with tha PLAYSTATION5?
Answer from Verizon Customer Support1 year
Check out device compatibility here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria
Lady V . Mar 20, 2024
Does this headset connect to both Samsung and iOS?
Answer from Verizon Customer Support1 year
You can use the Sony WH-CH720N with an iPhone or Android device with the same level of compatibility. Additional information here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria