Google Pixel 4

2.1 out of 5 rating

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Introducing the Google Pixel 4. Take studio-quality photos on a dual 12/16 MP rear-facing camera featuring Night Sight mode. Get stuff done with the new and improved Google Assistant. And control your device with quick and intuitive gestures using built-in Motion Sense. Verizon is your go-to location destination for the hottest smartphones like the Google Pixel 4, all available on the nation's most awarded network.

Reviews

2.1 out of 5 rating

2.1/5

69 reviews

20%

of reviewers recommend this product.

Poor battery life, camera failed, and black screen

2 out of 5 rating

Robt · 4 months ago

I wouldn't buy this phone again. After 1.5 years the zoom on the camera doesn't work, the battery life has gotten to only about 4 hours and the screen turns black and I need to restart it.

Pixel XL Phones

5 out of 5 rating

Jcoronado1 · 11 months ago

Yes, I'd recommend this product.

Had Pixel phones since Pixel 2. Had the 4 for almost 2 years now with minimal issues. Way better then Motorola the brand I switched from.

1 Google Photos offers free unlimited online storage for all photos and videos uploaded in high quality. Photos and videos uploaded in high quality may be compressed or resized. Requires Google Account. Data rates may apply. g.co/help/photostorage
2 US only. See g.co/assistant/languages for available languages.
3 Not all phone features are controlled by Motion Sense. For more information and for eligible countries see g.co/pixel/motionsense.
4 Up to 10 W with Pixel 4 and Pixel 4 XL charging with Pixel Stand (Sold separately). Actual results may vary.
5 Approximate battery life based on a mix of talk, data, standby, mobile hotspot and use of other features, with always on display off. An active display or data usage will decrease battery life. Actual result may vary.

SKU#

SKU#

GA01242-US

What's in the box

  • Google Pixel 4 XL
  • Non-Removable Battery
  • SIM Tray Removal Tool
  • Power Adapter (USB Type-C 18W
  • USB-C Cable (USB 2.0
  • Quick Switch Adapter
  • Preinstalled SIM
  • Product Safety and Warranty Brochure
  • Important Customer Safety Information

1 Google Photos offers free unlimited online storage for all photos and videos uploaded in high quality. Photos and videos uploaded in high quality may be compressed or resized. Requires Google Account. Data rates may apply. g.co/help/photostorage
2 US only. See g.co/assistant/languages for available languages.
3 Not all phone features are controlled by Motion Sense. For more information and for eligible countries see g.co/pixel/motionsense.
4 Up to 10 W with Pixel 4 and Pixel 4 XL charging with Pixel Stand (Sold separately). Actual results may vary.
5 Approximate battery life based on a mix of talk, data, standby, mobile hotspot and use of other features, with always on display off. An active display or data usage will decrease battery life. Actual result may vary.

2.1 out of 5 rating

2.1/5

69 reviews

20%

of reviewers recommend this product.

5 out of 5 rating
9 reviews
4 out of 5 rating
4 reviews
3 out of 5 rating
6 reviews
2 out of 5 rating
19 reviews
1 out of 5 rating
31 reviews

Poor battery life, camera failed, and black screen

2 out of 5 rating

Robt · 4 months ago

I wouldn't buy this phone again. After 1.5 years the zoom on the camera doesn't work, the battery life has gotten to only about 4 hours and the screen turns black and I need to restart it.

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Pixel XL Phones

5 out of 5 rating

Jcoronado1 · 11 months ago

Yes, I'd recommend this product.

Had Pixel phones since Pixel 2. Had the 4 for almost 2 years now with minimal issues. Way better then Motorola the brand I switched from.

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The WORST phone and WORST customer service

1 out of 5 rating

Tacobelle · 1 year ago

I got my phone in March of 2020 and within 2 months the camera stopped working completely. I asked to trade it in, and they had me try to get the camera repaired first. I did, and it never worked. I decided to just live with it even though it was really the thing i loved most in the first place about this phone. In Febuary of 2021 the battery got all screwy and would display as 50% no matter how long the phone had been on or off a charger. It would ONLY say 50%. I would just keep it on the charger pretty much full time to combat this essentially making this a landline because i never knew if it REALLY was charging or not so i didn't dare take it off the charger. Three days ago, it shut off and now will no longer charge at all. When plugged in it simply displays a freakin "?" in the battery icon like my phone is The Riddler. I owned a Pixel 2xl for a few years and that phone was AMAZING so upgrading just made sense to me. It was the worst phone related decision of my life. Now they want me to pay to replace it even though it's been a piece of trash from the start and it SHOULD be documented as such with how many times I've had to contact support.

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Horrible Phone

1 out of 5 rating

badphone · 1 year ago

My husband has had this phone for close to a year and a half. It was a Christmas present after he had had his pixel 2 for 2 years, so I thought it was time for him to upgrade. He loved the pixel 2 and never had an issue. The pixel 4 is total garbage. We had to pay for a replacement through insurance this time last year because the battery was stuck at 50% and would die if it wasn’t plugged into the charger. Even when it was plugged in it may or may not work. The replacement phone worked for a few months, and then the same stuff started again. The only good thing about it is the camera, but so many phones now have great cameras. He said he cannot wait until he can get rid of this dumb phone and get something completely different. I don’t think he will ever own another google phone after this one. It’s that bad.

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Buggy, glitchy mess. Do not recommend at all. Lengthy review.

1 out of 5 rating

Mel B · 1 year ago

I'm waiting on my 3rd replacement for this phone. I got this phone on release day, and it was wonderful for a year. When October 2020 hit, I began to run into problems such as a non-responsive screen, random black screens, and visual glitches like the pixels on the screen looking scrambled. Eventually I ran into a bug where my battery could not properly be read and was stuck at 50% battery no matter how much I charged it. I restarted, then got a battery symbol with a ? symbol inside of it. Went to get a replacement. I had not put my phone through any abuse to cause this. One could easily just say perhaps I was careless with my device despite that claim. However after receiving my replacement, I had immediate glitches on boot-up. A non-responsive screen at times. The drop menu glitching around when I tried to use it. Some apps instantly crash upon opening, like the camera. And then on the following day, my phone went completely black and would not respond to anything. It would not power on. It would not charge. Verizon could not replace my bricked device because it was too soon from my first replacement (literally less than a week). And man. Does this phone get hot. I get worried it's going to overheat from just charging it alone. On the positive side, when the phone works it's lovely. The pictures are detailed and can be contoured to your photography style. Google Assistant is built-in and quick to respond. In fact, I had not used the Assistant much prior to getting this phone. The radar on the phone to track your eyes and hands so it knows when you unlock is a nice quality of life change. The phone is okay. It has lovely positives. But the downsides way outweigh it. Having to constantly replace it due to hardware failures. Being shipped another faulty device. Apps and software failing to open. Unremarkable specs given its price. A phone hotter than Arizona in the middle of summer. I fully expect this 3rd device I receive to be faulty as well. I'd upload videos/pics of this device messing up, but my only device with a camera /was/ this phone. But you can easily google or look at the other reviews here. They say the same things. Phone barely functions.

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Google Team - 1 year ago

Hi Mel B,

We appreciate your feedback and are sorry to hear that you are having issues with your Pixel 4.

For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS.

If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

Don't do it

1 out of 5 rating

TJK93 · 1 year ago

Had the Pixel 3 xl before this so when it was time to get a new phone I figured this would be the improved version... I was so wrong! First one I got the speakers randomly stopped working so I had to get it replaced. The battery life is horrible no matter how many times they try to update battery saver. Main camera is okay, but the selfie camera is subpar at best. Always glitching or just plain slow. Want a new phone but they said I can't trade it in till I pay it off, given the overall dissatisfaction of other users you'd think they'd offer some type of deal but no. Stuck with it in the meantime

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Google Team - 1 year ago

Hi TJK93,

We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 4.

If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

Worst decision you'll make

1 out of 5 rating

frustrated_pixel_owner · 1 year ago

I went from having the original pixel- which was amazing- to the 4 and it has given me nothing but trouble since the beginning. You might as well have Verizon or your phone insurance people on speed dial. Wi-fi rarely works on the phone (wi-fi works great on all other devices), charging port is trash, got a replacement phone and 2 months later the battery malfunctioned, it's buggy, battery drains fast, glit ches, etc. Save yourself the headache and money and get a different phone.

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Google Team - 1 year ago

We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 4.

We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.

We recommend taking a look at your battery stats to see if any apps are using an unusual amount of power, you can do this by searching 'Battery Usage' in the search bar.

If you continue to experience these issues, we recommend contacting our 1:1 support. (From your phone click on Settings > Tips & support > Contact us) googlepixel

Phone sucks

1 out of 5 rating

Scott · 1 year ago

Verizon service is amazing and have no issues. However the Pixel 4 is a piece of crap. Only had the phone for 6 weeks and the camera stop working. This is the second Pixel 4 I have gotten in 3 months. The 1st phone stop working completely. Buyer beware. Google support also sucks and plays games when you have issues and want to send back a defective phone.

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Google Team - 1 year ago

Hi Scott,

We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 4.

If you are experiencing issues with your replacement device, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

The gap

1 out of 5 rating

Hayden · 1 year ago

The gap between the user friendliness and quality between this and the pixel 2 is sad. The microphone is between the speakers so if music is playing the "Hey Google" feature doesn't work. If any app is open that has a microphone permission the "hey google" feature refuses to work. The battery life is worse than the 4a(cheaper option). It is no wonder that this phone was already discontinued, highly unsatisfied because the features that made the previous versions great are unusable when you need them. Will not be buying another google phone.

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Google Team - 1 year ago

Hi Hayden,

We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 4.

We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.

We recommend taking a look at your battery stats to see if any apps are using an unusual amount of power, you can do this by searching 'Battery Usage' in the search bar.

If you continue to experience these issues, we recommend contacting our 1:1 support. (From your phone click on Settings > Tips & support > Contact us) googlepixel

Don't recommend.

1 out of 5 rating

Sarh · 1 year ago

I have been very disappointed in this phone. I switched because I got told it was better and now I have had so many problems and I have only had this phone for a year and sadly I have to have it for another year. The battery life gets shorter every month. I have had sent in 2 of them and had so many problems am very disappointed.

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Google Team - 1 year ago

Hi Sarh,

We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 4.

We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.

We recommend taking a look at your battery stats to see if any apps are using an unusual amount of power, you can do this by searching 'Battery Usage' in the search bar.

If you continue to experience these issues, we recommend contacting our 1:1 support. (From your phone click on Settings > Tips & support > Contact us) googlepixel

Frequently asked questions

JessicaAug 4, 2020

Mine's more a statement than a question. My last phone was Google xl, and i too had it for years i had no issues loved my finger scanner. So when i got my new google 4 i was so disappointed i miss my xl. Why would you not invlude the fingerprint scanner

VZBV - 1 year

We can assist you with any device questions. Please contact us at 800-922-0204. www.vzw.com/contactus - Amber

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NATHANAug 5, 2020

does this phone have a fingerprint scanner

VZBV - 1 year

The Google Pixel 4 does not have a fingerprint scanner. - Christopher

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DustyJun 3, 2020

Does this phone do wireless charging?

Google Team - 1 year

Yes, Pixel 4 does support wireless charging.

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VZBV - 1 year

Yes.

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JennyMay 2, 2020

Does Pixel 4 Verizon version support RTT (Real Time Text)? Does it use Google Dialer?

VZBV - 2 years

Yes, and yes.

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JaredApr 4, 2020

Looking for an android OS phone that is NOT made in China. Where is this phone made?

VZBV - 2 years

We would recommend contacting the manufacturer for assistance of knowing where a device was made.

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RebateMar 3, 2020

I have a Fitbit lite versa is this a device that will be able to connect to.

EliL - 2 years

Yes!

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VZBV - 2 years

This device will be able to connect via Bluetooth.

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LarryMar 5, 2020

can this accomidate a micro sd card?

VZBV - 2 years

The Google Pixel 4 does not support a microSD card. - Yale

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JackFeb 0, 2020

Does this phone have an HDMI port?

Jordy - 2 years

It currently does not come with a HDMI port

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VZBV - 2 years

No, it does not. -Britany

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fritzFeb 5, 2020

does the pixel 4 support wifi calling like the xl

Google Team - 2 years

The Pixel 4 and Pixel 4 XL do support Wi-Fi calling, but we recommend contacting your carrier directly to ensure their service is compatible.

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TeriDec 4, 2019

Does visual voicemail work with pixel phones yet? It's kind of a deal breaker without it.

VZBV - 2 years

Hello Teri, Visual Voicemail is available for the Pixel 4. You can learn more about this service, including how to set it up, in the following link: https://www.verizonwireless.com/support/visual-voice-mail-faqs/. - Baldo

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