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Motorola moto 5G FAQs

The Motorola Moto 5G turns your Motorola moto device into a 5G device, letting you connect to our 5G Ultra Wideband Network.

About the Moto 5G

  1. What is the Motorola 5G moto mod?

    The 5G moto mod is an accessory that allows your Motorola moto z2 force edition, Motorola moto z3 or Motorola moto z4 to connect to the 5G Ultra Wideband network. Simply snap the 5G moto mod onto the back of your moto z3 or moto z4 to connect to the 5G Ultra Wideband network when you're in the coverage area.

    Visit our 5G Mobile FAQs for more information about our 5G Ultra Wideband network.

  2. Am I eligible to purchase a 5G moto mod?

    To use the 5G moto mod you must have a compatible plan and one of the following devices purchased from Verizon:

  3. What will happen to my data when I use my 5G moto mod outside of the Verizon 5G Ultra Wideband coverage area?

    When you use your 5G moto mod outside of the Verizon 5G Ultra Wideband coverage area, your device will automatically switch from the Verizon 5G Ultra Wideband network to the Verizon 4G LTE network.

  4. How do I install the software update on my moto z3 so it can connect to the 5G Ultra Wideband network with the 5G moto mod?

    Prior to attaching 5G moto mod to your moto z3 device, you need to ensure the device is on the latest software SU 4 (PDX29.84-30). If you are on an older software such as SU 0 (ODX28.66-18-1), SU 1 (ODX28.66-18-4), SU 2 (ODX28.66-18-6), or SU 3 (ODX28.66-18-6-2), you will need to update to SU 4.

    Once the 5G moto mod is attached to your device, you’ll receive a notification on your moto z3 when your software update is available. You'll need to be in a 4G LTE or 5G Ultra Wideband coverage area to receive the software update.

    The mod update will take place automatically in 5 to 10 minutes. The screen will notify you when the update is complete.

  5. Can I use my Motorola moto 5G in the cities where 5G Home Internet is available?

    No. Due to technical differences in network technologies, the moto 5G will not connect to the 5G Mobile network in those cities at launch. The 5G moto mod will work on our 5G Ultra Wideband network. See where the Verizon 5G Ultra Wideband network is available.

  6. © 2020 MOTOROLA and the Stylized M Logo are trademarks of Motorola Trademark Holdings, LLC. All other trademarks are the property of their respective owners.

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