How to ship us your Apple iPhone 18 Pro Max FAQs

The iPhone 18 Pro Max features Apple's largest battery to date. Because of its upgraded battery capacity, returns, trade-ins and warranty replacements require specific handling instructions.

Use the steps below to prepare your iPhone 18 Pro Max for shipment.

Enable Prepare to Ship mode before you return, trade in or resell your device. Go to Settings > General > Transfer or Reset iPhone, and select Prepare to Ship. Make sure to choose the option that erases your personal data during setup.

When you initiate an online return, we'll mail you a pre-printed shipping label, lithium battery warning stickers and detailed instructions.

Review complete step-by-step instructions on our Apple iPhone 18 Pro Max - Prepare Device for Shipment page.

Keep in mind: Activating Prepare to Ship mode and erasing the device in the same flow locks the phone. You need your Apple ID to reactivate and use it again.

No, unopened devices remain under battery capacity limits until initial activation, so standard shipping procedures apply.

Yes, you must set your iPhone 18 Pro Max to Prepare to Ship mode before returning it to a retail location or shipping it back.

Prepare to Ship mode locks the phone for 14 days unless you enter your credentials to unlock it. Learn how to undo Prepare to Ship mode.

Yes, you can pack your iPhone 18 Pro Max in carry-on or checked baggage. If you pack the device in checked luggage, turn it completely off to prevent accidental activation.