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ASUS ZenFone™ AR - Support Overview

Find device-specific support and online tools for your ASUS ZenFone AR.
Troubleshoot ZenFone AR
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

ASUS ZenFone™ AR - Activate / Set Up Device

Here's how to perform a quick activation and set up for your ZenFone AR.

ASUS ZenFone™ AR - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your ZenFone AR.

ASUS ZenFone™ AR - Adjust Account Sync Settings

Here's how to view sync settings on your ZenFone AR if you're not receiving email and app notifications.

ASUS ZenFone™ AR - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your ZenFone AR on or off.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

ASUS ZenFone™ AR - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory card to your ZenFone AR.

ASUS ZenFone™ AR - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your ZenFone AR to an SD / Memory card.

ASUS ZenFone™ AR - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your ZenFone AR and a computer.

ASUS ZenFone™™ AR - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your ZenFone AR.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Asus Zenfone AR Play Simulator: Charging Your Phone

Learn how to charge your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Asus Zenfone AR.

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

ASUS ZenFone AR - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your ZenFone AR.

ASUS ZenFone™ AR - Turn Power Saver On / Off

Here's how to turn 'Power saver' on or off to help manage battery performance for you ZenFone AR.

ASUS ZenFone™ AR - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your ASUS ZenFone AR .

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

ASUS ZenFone AR - Turn Bluetooth On / Off

Here's how to turn Bluetooth on or off from your ZenFone AR and make it visible to other devices for pairing.

ASUS ZenFone™ AR - Send Contact via Bluetooth®

Here's how to send a contact on your ZenFone AR via Bluetooth.

Asus Zenfone AR Play Simulator: Pairing with a Bluetooth® Device

See how to pair your Asus Zenfone AR with your Bluetooth device.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

ASUS ZenFone AR - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your ZenFone AR.

ASUS ZenFone™ AR - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Zenfone AR.

ASUS ZenFone™ AR - Call a Number

Here's how to place a call on your ZenFone AR.

ASUS ZenFone™ AR - Manage DTMF Tones

Here's how to update the ZenFone AR keypad settings if you're unable to call automated systems.

ASUS ZenFone™ AR - Place a Conference Call

Here's how to place a conference call from your ZenFone AR.

ASUS ZenFone™ AR - Redial

Here's how to redial a number from your ZenFone AR.

ASUS ZenFone™ AR - View / Delete Call History

To view or clear the call history on your ASUS ZenFone AR, check out this info.

Asus Zenfone AR Play Simulator: Calling a Contact

An interactive guide on how to call a contact using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Calling a New Number

Discover how to use your Asus Zenfone AR to call a new number.

Asus Zenfone AR Play Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Calling with Video

Learn how to make a video call on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning HD Voice On and Off

See how to turn on HD Voice on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Asus Zenfone AR.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

ASUS ZenFone™ AR - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your ZenFone AR.

ASUS ZenFone™ AR - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your ZenFone AR and a computer.

ASUS ZenFone™ AR - Record and Share a Video

Here's how to record and share a video using your ZenFone AR.

ASUS ZenFone™ AR - Share Picture from Gallery

Here's how to share a saved picture from your ZenFone AR.

ASUS ZenFone™ AR - Share Video from Gallery

Here's how to share a video from the gallery of your ZenFone AR.

ASUS ZenFone™ AR - Take and Share a Picture

Here's how to take and share a picture from your ZenFone AR.

ASUS ZenFone™ AR - View Pictures / Videos

Here's how to view pictures and/or videos on your ZenFone AR.

Asus Zenfone AR Play Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Measuring Distance with Your Phone

Learn how to measure distance on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Recording a Video

Learn how to record a video using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Taking a Picture

Discover how to take a photo using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD card on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Asus Zenfone AR.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

ASUS ZenFone™ AR - USB Debugging Mode

Here's how to facilitate a connection between your ZenFone AR and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

ASUS ZenFone™ AR - Add a Contact

Here's how to add a phonebook contact to your ZenFone AR.

ASUS ZenFone™ AR - Contact Display Options

Here's how to configure how you want your contacts to display on your ZenFone AR.

ASUS ZenFone™ AR - Delete a Contact

Here's how to delete a contact from your ZenFone AR.

ASUS ZenFone™ AR - Edit a Contact

Here's how to edit a contact on your ZenFone AR.

ASUS ZenFone™ AR - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your ZenFone AR.

ASUS ZenFone™ AR - Send Contact via Bluetooth®

Here's how to send a contact on your ZenFone AR via Bluetooth.

ASUS ZenFone™ AR - View Contact Sync Source

Here's how to view where a phonebook contact on your ZenFone AR was imported from.

ASUS ZenFone™™ AR - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your ZenFone AR.

Add a Contact via Basic Visual Voicemail - ASUS

Here's how to add a contact on your ASUS phone via Basic Visual Voicemail.

Asus Zenfone AR Play Simulator: Adding a Contact

Learn how to add a new contact to your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Asus Zenfone AR without looking at it.

Asus Zenfone AR Play Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Asus Zenfone AR.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

ASUS ZenFone™ AR - Allow / Deny Data Roaming

Here's how to turn data roaming for your ZenFone AR on or off.

ASUS ZenFone™ AR - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your ZenFone AR.

ASUS ZenFone™ AR - Turn Data On / Off

Here's how to turn mobile data for your ZenFone AR on or off.

ASUS ZenFone™ AR - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your ZenFone AR.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

ASUS ZenFone™ AR - Set Date and Time

If your ZenFone AR shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

ASUS ZenFone™ AR - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID for your ZenFone AR.

ASUS ZenFone™ AR - View MAC Address

Here's how to view the Wi-Fi MAC address for your ZenFone AR.

ASUS ZenFone™ AR - View Phone Number

Here's how to view the phone number for your ZenFone AR.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

ASUS ZenFone AR - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc) for your ZenFone AR.

ASUS ZenFone™ AR - Manage Do Not Disturb Settings

If your ZenFone AR is not receiving calls or alerts for texts and email, here's how to check do not disturb.

ASUS ZenFone™ AR - Reset All Settings

If your ZenFone AR crashes, resets or runs slow, or apps freeze or reset the device, view this.

ASUS ZenFone™ AR - Reset Network Settings

Here's how to reset settings if your ZenFone AR can't connect to internet or send/receive email or messages.

ASUS ZenFone™ AR - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your ZenFone AR, view this info.

ASUS ZenFone™ AR - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your ZenFone AR.

ASUS ZenFone™ AR - Turn Screen Rotation On / Off

If the display on your ZenFone AR doesn't rotate, here's how to fix it.

ASUS ZenFone™ AR - View Device Screen on TV

Here's how to display content from your ZenFone AR on a TV or another media device.

Asus Zenfone AR Play Simulator: Accessing Settings

Explore how to access settings on your Asus Zenfone AR to change alert sounds, turn off GPS and more.

Asus Zenfone AR Play Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Asus Zenfone AR by adjusting the screen timeout.

Asus Zenfone AR Play Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing the Ringtone

Learn how to change the ringtone on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Configuring Location Settings

Learn how to manage location settings on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Managing Data Usage

Discover how to manage data usage on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Asus Zenfone AR to Airplane mode.

Asus Zenfone AR Play Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Asus Zenfone AR's battery life for the most important functions.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

ASUS ZenFone AR - View and Reply to an Email Message

Here's how to view and reply to an email message from your ZenFone AR.

ASUS ZenFone™ AR - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your ZenFone AR.

ASUS ZenFone™ AR - Compose and Send Email Message

Here's how to compose and send an email message from your ZenFone AR.

ASUS ZenFone™ AR - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your ZenFone AR.

ASUS ZenFone™ AR - Delete Email Messages

Here's how to delete email messages from your ZenFone AR.

ASUS ZenFone™ AR - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your ZenFone AR.

ASUS ZenFone™ AR - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your ZenFone AR.

ASUS ZenFone™ AR - Email Account Notification Settings

If you're not getting notifications for the personal email on your ZenFone AR, view this info.

ASUS ZenFone™ AR - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your ZenFone AR.

ASUS ZenFone™ AR - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your ASUS ZenFone AR.

ASUS ZenFone™ AR - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your ASUS ZenFone AR, view this info.

ASUS ZenFone™ AR - Manage Corporate Email Settings

Here's info on updating work email settings for your ZenFone AR.

ASUS ZenFone™ AR - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your ZenFone AR.

ASUS ZenFone™ AR - Remove Gmail™ Account

Removing then re-adding a Gmail account on your ZenFone often fixes email issues.

ASUS ZenFone™ AR - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your ZenFone AR.

Asus Zenfone AR Play Simulator: Forwarding an Email

Learn how to forward an email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Replying to an Email

Discover how to reply to an email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sending an Email to a Group

See how to send a group email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Setting Up Corporate Email

Learn how to access your work email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Setting Up Personal Email

See how to access your existing email account on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Switching Between Email Accounts

See how to access different email accounts on your Asus Zenfone AR.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

ASUS ZenFone™ AR - Turn GPS Location On / Off

Here's how to turn the GPS location for your ZenFone AR on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Google Backup & restore

ASUS ZenFone™ AR - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your ZenFone AR.

Home Screen

ASUS ZenFone AR - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your ZenFone AR.

ASUS ZenFone AR - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your ZenFone AR.

Asus Zenfone AR Play Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Asus Zenfone AR for quick access to them.

Asus Zenfone AR Play Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Asus Zenfone AR to help organize your apps.

Asus Zenfone AR Play Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing an Icon's Appearance

Find out how to change an icon's appearance on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Asus Zenfone AR.

Hotspot

ASUS ZenFone™ AR - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your ZenFone AR.

ASUS ZenFone™ AR - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your ZenFone AR to Mobile Hotspot.

ASUS ZenFone™ AR - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings (password, allowed devices, etc.) on your ZenFone AR.

ASUS ZenFone™ AR - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile Hotspot feature for your ZenFone AR on or off.

Internet & Web Browser

ASUS ZenFone™ AR - Change the Browser Start / Home Page

Here's how to update the ZenFone AR web browser to your preferred home page.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Asus Zenfone AR Play Simulator: Bookmarking a Website

Learn how to bookmark a website on your Asus Zenfone AR, so it's easy to find later.

Asus Zenfone AR Play Simulator: Navigating to a Website

Discover how to find a website using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Asus Zenfone AR.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

ASUS ZenFone™ AR - Language Selection

Here's how to change the language used on your ZenFone AR.

Asus Zenfone AR Play Simulator: Changing the Language

Discover how to change the language settings on your Asus Zenfone AR.

Lock, Unlock, Password & Security

ASUS ZenFone™ AR - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your ZenFone AR.

ASUS ZenFone™ AR - Enable / Disable / Modify Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your ZenFone AR.

ASUS ZenFone™ AR - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your ZenFone AR.

ASUS ZenFone™ AR - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your ZenFone AR.

ASUS ZenFone™ AR - Set Lock Screen Notifications

Here's how to manage how notifications appear on your ZenFone AR when the screen is locked.

ASUS ZenFone™ AR - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your ZenFone AR.

ASUS ZenFone™ AR - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your ZenFone AR.

ASUS ZenFone™ AR - Unlock Screen

Here's how to unlock the screen on your ASUS ZenFone AR.

Asus Zenfone AR Play Simulator: Setting Screen Security

A visual guide for setting screen security on your Asus Zenfone AR to help protect your private information.

Asus Zenfone AR Play Simulator: Unlocking the Screen

See how to unlock the screen on your Asus Zenfone AR.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

ASUS ZenFone AR - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your ZenFone AR.

ASUS ZenFone™ AR - Check Device Storage

Here's how to free up space if your ZenFone AR runs slow / crashes, or you can't save media.

ASUS ZenFone™ AR - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your ZenFone AR.

ASUS ZenFone™ AR - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory card to your ZenFone AR.

ASUS ZenFone™ AR - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your ZenFone AR to an SD / Memory card.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Mobile Hotspot

Asus Zenfone AR Play Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Asus Zenfone AR as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Asus Zenfone AR Play Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Asus Zenfone AR.

Near Field Communication (NFC)

ASUS ZenFone™ AR - Manage Contactless Payments

Here's how to turn Tap and Pay on and select a payment method from your ZenFone AR.

ASUS ZenFone™ AR - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your ZenFone AR to another NFC-capable device.

ASUS ZenFone™ AR - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your ZenFone AR to other NFC capable devices.

ASUS ZenFone™ AR - Turn NFC On / Off

Here's how to turn NFC on/off so compatible apps can transfer files from your ZenFone AR.

Operating System & Software

ASUS ZenFone AR - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

ASUS ZenFone™ AR - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your ZenFone AR if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

ASUS ZenFone™ AR - Factory Data Reset (Powered On)

If your ZenFone AR has a blank or frozen screen or calling, app, audio and syncing issues, view this.

ASUS ZenFone™ AR - Install Device Software Update

Here's how to check for or to install software updates on your ZenFone AR.

ASUS ZenFone™ AR - View Software Version

Here's how to view the current software version for your ZenFone AR.

SIM Card

ASUS ZenFone AR - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card into your ZenFone AR.

ASUS ZenFone™ AR - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your ZenFone AR or turn it on or off.

ASUS ZenFone™ AR - Remove SIM Card

Removing then inserting a SIM card helps resolve activation issues on your ZenFone AR.

Asus Zenfone AR Play Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Asus Zenfone AR to add memory for photos, videos, music, documents and more.

Asus Zenfone AR Play Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Asus Zenfone AR.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Asus Zenfone AR Play Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Asus Zenfone AR to help protect your account.

Asus Zenfone AR Play Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Asus Zenfone AR.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

ASUS ZenFone AR - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your ZenFone AR.

ASUS ZenFone™ AR - Save a Ringtone

Here's how to save a ringtone on your ZenFone AR.

ASUS ZenFone™ AR - Use Speakerphone

Here's how to utilize the speakerphone functionality on your ZenFone AR.

ASUS ZenFone™ AR - Vibrate Mode

Here's how to turn vibrate mode on or off for your ZenFone AR.

ASUS ZenFone™ AR - Volume Controls

Here's how to adjust the volume if your ZenFone AR doesn't vibrate or ring when receiving texts or emails.

Status Indicators/Lights

ASUS ZenFone™ AR - View Signal Strength

Here's how to view signal strength on the ZenFone AR.

Text & Multimedia Messaging

ASUS ZenFone™ AR - Auto Receive Messages

Here's how to check settings on your ZenFone AR if you're not receiving your picture / video messages.

ASUS ZenFone™ AR - Create and Send a Text Message

Here's how to create and send a text message on your ZenFone AR.

ASUS ZenFone™ AR - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your ZenFone AR.

ASUS ZenFone™ AR - Delete Messages

Here's how to delete messages from your ZenFone AR.

ASUS ZenFone™ AR - Text Message Notification Settings

Here's how to turn text message notifications for your ZenFone AR on or off.

ASUS ZenFone™ AR - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your ZenFone AR.

ASUS ZenFone™ AR - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your ZenFone AR.

ASUS ZenFone™ AR - View Text Messages

Here's how to view text messages on your ZenFone AR.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

ASUS ZenFone™ AR - Capture a Screenshot

Here's how to capture a screenshot from your ZenFone AR.

ASUS ZenFone™ AR - Set Up Printing

Here's how to set up and add a printer to your ZenFone AR.

Asus Zenfone AR Play Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Asus Zenfone AR.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

ASUS ZenFone™ AR - Manage TTY Settings

Here's how to change the TTY settings on your ZenFone AR.

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - ASUS Smartphones

Here's how to turn assisted dialing for your ASUS smartphone on or off.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

Asus Zenfone AR Play Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Asus Zenfone AR.

Wi-Fi & Network

ASUS ZenFone™ AR - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your ZenFone AR with other Wi-Fi capable devices.

ASUS ZenFone™ AR - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your ZenFone AR.

ASUS ZenFone™ AR - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your ZenFone AR.

ASUS ZenFone™ AR - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your ASUS ZenFone AR to auto switch between Wi-Fi and mobile data, view this.

ASUS ZenFone™ AR - Network Mode Settings

Here's how to view network type if your ZenFone AR is having issues with signal strength.

ASUS ZenFone™ AR - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your ZenFone AR.

ASUS ZenFone™ AR - Tethered Modem Connection

Here's how to use your ZenFone AR to connect to the internet via a USB or Bluetooth connection.

ASUS ZenFone™ AR - Turn Wi-Fi Calling On / Off

Here's how to turn on and activate Wi-Fi calling for your Zenfone AR.

ASUS ZenFone™ AR - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your ZenFone AR on or off.

Asus Zenfone AR Play Simulator: Connecting to a Wi-Fi Network

Learn how to use your Asus Zenfone AR to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55