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ASUS ZenPad™ Z8 - Support Overview

Find device-specific support and online tools for your ASUS ZenPad Z8 tablet.
Troubleshoot ZenPad Z8
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

ASUS ZenPad Z8 - Activate / Set Up Device

Here's how to complete a quick setup for your ZenPad Z8.

ASUS ZenPad™ Z8 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Zenpad Z8 on or off.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

Getting to Know Your ASUS ZenPad™ Z8

Get to know your new ASUS ZenPad Z8 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

ASUS ZenPad™ Z8 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your ZenPad Z8 and a computer.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

ASUS ZenPad Z8 - View Signal Strength

Here's how to view signal strength on the ASUS ZenPad Z8.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

ASUS ZenPad Z8 - Restart Device

Here's how to restart your ZenPad Z8 if it crashes and resets, freezes or runs slowly.

ASUS ZenPad Z8 - Turn Power Saver On / Off

Here's how to turn 'Power saver' on or off to help manage battery performance for your ZenPad Z8.

ASUS ZenPad Z8 - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your ZenPad Z8.

ASUS ZenPad™ Z8 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your ZenPad Z8.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Bluetooth

ASUS ZenPad Z8 - Send Contact via Bluetooth

Here's how to send a contact on your ASUS ZenPad Z8 via Bluetooth.

ASUS ZenPad Z8 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your ASUS ZenPad Z8 on or off and make it visible to other devices for pairing.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Camera, Photos & Videos

ASUS ZenPad Z8 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your ZenPad Z8.

ASUS ZenPad Z8 - View Pictures / Videos

Here's how to view pictures and/or videos on your ZenPad Z8.

ASUS ZenPad™ Z8 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your ZenPad Z8 and a computer.

ASUS ZenPad™ Z8 - Take and Share a Picture

Here's how to take and share a picture from your ZenPad Z8.

Computer/PC Connectivity

ASUS ZenPad Z8 - USB Debugging Mode

Here's how to facilitate a connection between your ZenPad Z8 and a computer with the Android SDK.

ASUS ZenPad™ Z8 - Tethered Modem Connection

Here's how to use your ZenPad Z8 as a modem to connect to the internet via USB or Bluetooth.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

ASUS ZenPad Z8 - Add a Contact

Here's how to add a contact to your ZenPad Z8.

ASUS ZenPad Z8 - Delete a Contact

Here's how to delete a contact from your ZenPad Z8.

ASUS ZenPad Z8 - Link / Unlink Contacts

Here's how to separate contacts that have been linked together on your ASUS ZenPad Z8.

ASUS ZenPad Z8 - Send Contact via Bluetooth

Here's how to send a contact on your ASUS ZenPad Z8 via Bluetooth.

ASUS ZenPad™ Z8 - Edit a Contact

Here's how to edit a contact on your ZenPad Z8.

ASUS ZenPad™ Z8 - View Contact Sync Source

Here's how to view where a phonebook contact on your ZenPad Z8 was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

ASUS ZenPad Z8 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your ZenPad Z8.

ASUS ZenPad Z8 - Turn Data On / Off

To turn the mobile data for your ASUS ZenPad™ Z8on or off, follow these steps.

ASUS ZenPad Z8 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your ZenPad Z8.

ASUS ZenPad™ Z8 - Allow / Deny Data Roaming

Here's how to turn data roaming for your ZenPad Z8 on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

ASUS ZenPad Z8 - Set Date and Time

If your ZenPad Z8 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

ASUS ZenPad Z8 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your ZenPad Z8.

ASUS ZenPad Z8 - View MAC Address

Here's how to view the Wi-Fi MAC address for your ZenPad Z8.

ASUS ZenPad™ Z8 - View Phone Number

Here's how to view the phone number for your ZenPad Z8.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

ASUS ZenPad Z8 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your ZenPad Z8.

ASUS ZenPad Z8 - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your AUSUS ZenPad Z8 isn't receiving calls or alerts for texts and email.

ASUS ZenPad Z8 - Reset Network Settings

Here's how to reset settings if your ASUS ZenPad Z8 can't connect to data or send / receive messages.

ASUS ZenPad Z8 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your ZenPad Z8, view this info.

ASUS ZenPad™ Z8 - Reset All Settings

If your ZenPad Z8 crashes, resets or runs slow, or apps freeze or reset the device, view this.

ASUS ZenPad™ Z8 - Turn Screen Inversion On / Off

If the color scheme on your ASUS ZenPad Z8 is reversed, view this.

ASUS ZenPad™ Z8 - Turn Screen Rotation On / Off

If the display on your ZenPad Z8 doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

ASUS ZenPad Z8 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your ASUS ZenPad® Z8.

ASUS ZenPad Z8 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your ZenPad Z8.

ASUS ZenPad Z8 - Compose and Send Email Message

Here's how to write and send an email message from your ASUS ZenPad Z8.

ASUS ZenPad Z8 - Create a New Google Account

Here's how to create a new Google (Gmail) account on your ZenPad Z8.

ASUS ZenPad Z8 - Delete Email Messages

Here's how to delete email messages on your ZenPad Z8.

ASUS ZenPad Z8 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your ASUS ZenPad Z8.

ASUS ZenPad Z8 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your ZenPad Z8.

ASUS ZenPad Z8 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your ZenPad Z8.

ASUS ZenPad Z8 - Email Account Password and Server Settings

To update the personal email password/server settings for your ASUS ZenPad Z8, view this info.

ASUS ZenPad Z8 - Email Account Signature Settings

To enter or edit the personal email signature on your ZenPad Z8, view this info.

ASUS ZenPad Z8 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your ZenPad Z8, view this info.

ASUS ZenPad Z8 - Manage Corporate Email (Exchange ActiveSync) Settings

Here's info on updating work email settings for your ZenPad Z8.

ASUS ZenPad Z8 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your ZenPad Z8.

ASUS ZenPad Z8 - Remove Gmail Account

Removing then re-adding a Gmail account on your ZenPad Z8 often fixes email issues.

ASUS ZenPad Z8 - View and Reply to an Email Message

Here's how to view and reply to an email message from your ZenPad Z8.

ASUS ZenPad™ Z8 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your your ZenPad Z8.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

ASUS ZenPad Z8 - Turn GPS Location On / Off

Here's how to turn GPS location for your ZenPad Z8 on or off.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Gestures & Motions

ASUS ZenPad™ Z8 - Motions and Gestures

Here's how to manage motion-activated services for your ZenPad Z8.

Google Backup & restore

ASUS ZenPad Z8 - Google Backup and Restore Options

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your ZenPad Z8.

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

ASUS ZenPad Z8 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your ASUS ZenPad Z8.

ASUS ZenPad Z8 - View Home Screen Panels

Here's how to view a Home screen panel on your ZenPad Z8.

Hotspot

ASUS ZenPad Z8 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your ASUS ZenPad Z8.

ASUS ZenPad Z8 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your ZenPad Z8.

ASUS ZenPad Z8 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot feature for your ASUS ZenPad Z8 on or off.

ASUS ZenPad™ Z8 - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your ZenPad Z8, view this info.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

ASUS ZenPad™ Z8 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your ZenPad Z8.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

ASUS ZenPad Z8 - Language Selection

Here's how to change the language used on your ZenPad Z8.

Lock, Unlock, Password & Security

ASUS ZenPad Z8 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your ZenPad Z8 when the screen is locked.

ASUS ZenPad Z8 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your ZenPad Z8.

ASUS ZenPad Z8 - Unlock Screen

To unlock the screen on your ZenPad Z8, check out this info.

ASUS ZenPad™ Z8 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your ZenPad Z8.

ASUS ZenPad™ Z8 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your ZenPad Z8.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

ASUS ZenPad Z8 - Check Device Storage

Here's how to check available space if your ZenPad Z8 runs slow / crashes, apps freeze or you can't save media.

ASUS ZenPad Z8 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your ZenPad Z8.

ASUS ZenPad Z8 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your ZenPad Z8.

ASUS ZenPad Z8 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your ZenPad Z8 to an SD / memory card.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Operating System & Software

ASUS ZenPad Z8 - Factory Data Reset (Powered On)

Here's how to reset your ZenPad Z8 if it has a blank or frozen screen or calling, app, audio and syncing issues.

ASUS ZenPad Z8 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

ASUS ZenPad™ Z8 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your ZenPad Z8 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

ASUS ZenPad™ Z8 - Install Device Software Update

To check for or to install software updates on your ZenPad Z8, view this info.

ASUS ZenPad™ Z8 - View Software Version

Here's how to view the software version your ZenPad Z8 is running.

SIM Card

ASUS ZenPad Z8 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your ZenPad Z8 or turn it on or off.

ASUS ZenPad™ Z8 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your ZenPad Z8.

ASUS ZenPad™ Z8 - View SIM Card Number

Here's how to view the SIM card number associated with your ZenPad Z8.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

ASUS ZenPad Z8 - Volume Controls

Here's how to adjust the volume if your ASUS ZenPAD™ Z8 doesn't vibrate or play sounds when receiving calls / messages.

TV

ASUS ZenPad Z8 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your ASUS ZenPad Z8.

Text & Multimedia Messaging

ASUS ZenPad™ Z8 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your ZenPad Z8 if you're not receiving email and app notifications.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

ASUS ZenPad Z8 - Capture a Screenshot

Here's how to capture a screenshot from your ZenPad Z8.

ASUS ZenPad™ Z8 - Set Up Printing

Here's how to set up and add a printer to your ZenPad Z8.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

ASUS ZenPad Z8 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your ZenPad Z8 with other Wi-Fi capable devices.

ASUS ZenPad Z8 - Add a Wi-Fi Network

Here's how to connect your ZenPad Z8 to a Wi-Fi network.

ASUS ZenPad Z8 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your ASUS ZenPad Z8 to auto switch between Wi-Fi and mobile data, view this.

ASUS ZenPad Z8 - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

ASUS ZenPad Z8 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your ZenPad Z8 on or off.

ASUS ZenPad™ Z8 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your ZenPad Z8.

ASUS ZenPad™ Z8 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your ASUS ZenPad Z8, view this info.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55