Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

ASUS ZenPad™ Z8s - Support Overview

Find device-specific support and online tools for your ASUS ZenPad Z8s tablet.
Troubleshoot ZenPad Z8s
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

ASUS ZenPad Z8s - Activate / Set Up Device

Here's how to perform a quick set up and activation on your ZenPad Z8s.

ASUS ZenPad Z8s - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your ZenPad Z8s.

ASUS ZenPad Z8s - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Zenpad Z8s on or off.

Account Sync Settings - ASUS ZenPad Z8s

If you're not receiving email and app notifications, view this info on sync settings.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Move Media Files to / from Computer - ASUS ZenPad Z8s

Here's how to transfer picture, video or music files between your ASUS ZenPad Z8s tablet and a computer.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Files from Internal Storage to SD / Memory Card - ASUS ZenPad Z8s

Here's how to move files from internal storage on your device to an SD / Memory Card.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

ASUS ZenPad Z8s - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your ZenPad Z8s.

ASUS ZenPad Z8s - View Battery Info

Here's info on the battery specs (e.g., use time, standby time, etc.) for your ZenPad Z8s.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Manage Adaptive Batter / Battery Optimization - Android (ASUS)

Battery optimization helps conserve battery power on your ASUS device and is turned on by default.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Saver Settings - ASUS ZenPad Z8s

Here's how to adjust the power saver settings on your ZenPad Z8s.

Bluetooth

ASUS ZenPad Z8s - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your ZenPad Z8s.

ASUS ZenPad Z8s - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your ZenPad Z8s on or off and make it visible to other devices for pairing.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Calling & Dialing

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Move Media Files to / from Computer - ASUS ZenPad Z8s

Here's how to transfer picture, video or music files between your ASUS ZenPad Z8s tablet and a computer.

ASUS ZenPad Z8s - View Pictures / Videos

Here's how to view pictures or videos on your ZenPad Z8s.

Common Camera Settings - ASUS ZenPad Z8s

Here's info in common camera settings, (e.g., flash, timer, front / rear camera, etc.) for your ZenPad Z8s.

Computer/PC Connectivity

ASUS ZenPad Z8s - USB Debugging Mode

Here's how to facilitate a connection between your ZenPad Z8s and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

ASUS ZenPad Z8s - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your ZenPad Z8s.

ASUS ZenPad Z8s - Add a Contact

Here's how to add a contact on your ZenPad Z8s.

ASUS ZenPad Z8s - Delete a Contact

Here's how to delete a contact from your ZenPad Z8s.

ASUS ZenPad Z8s - Edit a Contact

Here's how to edit a contact on your ZenPad Z8s.

ASUS ZenPad Z8s - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your ZenPad Z8s

ASUS ZenPad Z8s - View Contact Sync Source

Here's how to view where a phonebook contact on your ZenPad Z8s was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

ASUS ZenPad Z8s - Allow / Deny Data Roaming

Here's how to turn data roaming for your ZenPad Z8s on or off.

ASUS ZenPad Z8s - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your ZenPad Z8s.

ASUS ZenPad Z8s - Turn Data On / Off

Here's how to turn the mobile data on or off on your ZenPad Z8s.

ASUS ZenPad Z8s - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your ZenPad Z8s uses.

Change Verizon Data Service Plan (Prepaid) - Android Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android Tablet

Here's how to check your data on your prepaid, Android tablet.

Forgot Verizon Data Service Username / Password (Prepaid) - Android Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Set Up Verizon Prepaid Data Service - Android Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Date & Time

ASUS ZenPad Z8s - Set Date and Time

Here's how to correct the date and/or time on your ZenPad Z8s.

Device ID & Info

ASUS ZenPad Z8s - View Device ID

Here's how to find the device ID (IMEI / MEID) for your ZenPad Z8s.

ASUS ZenPad Z8s - View MAC Address

Here's how to view the MAC address on your ZenPad Z8s.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

ASUS ZenPad Z8s - Reset All Settings

If your ZenPad Z8s crashes, resets or runs slow, or apps freeze or reset the device, view this.

ASUS ZenPad Z8s - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your ZenPad Z8s, view this info.

Adjust Brightness / Display Settings - ASUS ZenPad Z8s

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your ASUS ZenPad Z8s.

Manage Interruptions - ASUS ZenPad Z8s

If you're not receiving calls or alerts for your texts and email, view this info.

Turn Screen Inversion On / Off - ASUS ZenPad Z8s

Here's how to reverse the color scheme on your ZenPad Z8s.

Turn Screen Rotation On / Off - ASUS ZenPad Z8s

Here's how to fix the display on your ZenPad Z8s if it doesn't rotate.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

ASUS ZenPad Z8s - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your ZenPad Z8s.

ASUS ZenPad Z8s - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your ZenPad Z8s.

ASUS ZenPad Z8s - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your ZenPad Z8s.

Compose and Send Email Message - ASUS ZenPad Z8s

Here's how to compose and send an email message from your ZenPad Z8s.

Corporate Email (Exchange ActiveSync) Server Settings - ASUS ZenPad Z8s

Here's how to update the work email password/server settings for your ZenPad Z8s, view this info.

Create a New Google Account - ASUS ZenPad Z8s

Here's how to create a new Google account on your ZenPad Z8s.

Delete Email Messages - ASUS ZenPad Z8s

Here's how to delete email messages from your ZenPad Z8s.

Email Account Common Settings - ASUS ZenPad Z8s

Here's info on common personal email settings (e.g., account name, etc.) for your ZenPad Z8s.

Email Account Notification Settings - ASUS ZenPad Z8s

If you're not getting notifications for the personal email on your ZenPad Z8s, view this info.

Email Account Signature Settings - ASUS ZenPad Z8s

Here's how to enter or edit the personal email signature on your ZenPad Z8s.

Email Account Sync Frequency Settings - ASUS ZenPad Z8s

Here's how to adjust the personal email sync frequency settings on your ZenPad Z8s.

Gmail Sync - ASUS ZenPad Z8s

If your Google email, contacts, calendar, etc. aren't syncing, view this info.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Remove Gmail Account - ASUS ZenPad Z8s

Removing then re-adding a Gmail account on your ZenPad Z8s often fixes email issues.

Remove a Personal / Corporate Email Account - ASUS ZenPad Z8s

Here's how to delete a personal / corporate email account from your ZenPad Z8s.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

View and Reply to an Email Message - ASUS ZenPad Z8s

Here's how to view and reply to an email message from your ZenPad Z8s tablet.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

ASUS ZenPad Z8s - Turn GPS Location On / Off

Here's how to turn GPS for your ZenPad Z8s on or off.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Gestures & Motions

ASUS ZenPad Z8s - Motions and Gestures

Here's how to customize and turn gestures on / off on your Z8s.

Google Backup & restore

ASUS ZenPad Z8s - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your ZenPad Z8s.

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

ASUS ZenPad Z8s - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your ZenPad Z8s.

ASUS ZenPad Z8s - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your ZenPad Z8s.

Hotspot

ASUS ZenPad Z8s - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your ZenPad Z8s.

ASUS ZenPad Z8s - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure mobile Wi-Fi hotspot settings (password, allowed devices, etc.) on your ZenPad Z8s.

ASUS ZenPad Z8s - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot feature for your ZenPad Z8s on or off.

Configure Broadcast Settings - Mobile Hotspot - ASUS ZenPad Z8s

If you're having issues connecting to the Mobile Hotspot on your ZenPad Z8s, view this info.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - ASUS ZenPad Z8s

Here's how to change the language used on your ZenPad Z8s.

Lock, Unlock, Password & Security

ASUS ZenPad Z8s - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your ZenPad Z8s.

ASUS ZenPad Z8s - Unlock Screen

Here's how to unlock the screen on your ZenPad Z8s.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Lock Screen Notifications - ASUS ZenPad Z8s

Here's how to manage lock screen notifications on your ZenPad Z8s.

Manage Screen Lock Settings - ASUS ZenPad Z8s

Here's how to adjust the screen lock settings for your device.

Memory/Storage

ASUS ZenPad Z8s - Check Device Storage

Here's how to check available space if your ZenPad Z8 runs slow / crashes, apps freeze or you can't save media.

ASUS ZenPad Z8s - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your ZenPad Z8s.

ASUS ZenPad Z8s - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your ZenPad Z8s.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Move Files from Internal Storage to SD / Memory Card - ASUS ZenPad Z8s

Here's how to move files from internal storage on your device to an SD / Memory Card.

Operating System & Software

ASUS ZenPad Z8s - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your ZenPad Z8s if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

ASUS ZenPad Z8s - Factory Data Reset (Powered On)

If your ZenPad Z8s has a blank or frozen screen or calling, app, audio and syncing issues, view this.

ASUS ZenPad Z8s - Install Device Software Update

Here's how to check for or install software updates on your ZenPad Z8s.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

View Software Version - ASUS ZenPad Z8s

Here's how to view the software version your ZenPad Z8s is running.

SIM Card

ASUS ZenPad Z8s - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your ZenPad Z8s.

ASUS ZenPad Z8s - View SIM Card Number

Here's how to view the SIM card number associated with your ZenPad Z8s.

Enable / Disable / Modify SIM PIN - ASUS ZenPad Z8s

Here's how to change the SIM PIN for your ZenPad Z8s or turn it on or off.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Set Ringtones - ASUS ZenPad Z8s

Here's how to set ringtones on your ZenPad Z8s.

Vibrate Mode - ASUS ZenPad Z8s

Here's how to enable vibrate mode on your ZenPad Z8s.

Volume Controls - ASUS ZenPad Z8s

Here's how to adjust the volume on your ZenPad Z8s.

Status Indicators/Lights

ASUS ZenPad Z8s - View Signal Strength

Here's how to view signal strength on the ZenPad Z8s.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

ASUS ZenPad Z8s - Capture a Screenshot

Here's how to capture a screenshot from your ZenPad Z8s.

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Set Up Printing - ASUS ZenPad Z8s

Here's how to set up and add a printer to your ZenPad Z8s.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

ASUS ZenPad Z8s - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your ZenPad Z8s.

ASUS ZenPad Z8s - Add a Wi-Fi Network

Here's how to connect your ZenPad Z8s to a Wi-Fi network.

ASUS ZenPad Z8s - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your ZenPad Z8s.

ASUS ZenPad Z8s - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your ZenPad Z8s on or off.

Auto Switch Between Wi-Fi & Mobile Data Networks - ASUS ZenPad Z8s

Here's how to allow your ZenPad Z8s to auto switch between Wi-Fi and mobile data.

Reset Network Settings - ASUS ZenPad Z8s

If you can't connect to the internet or send or receive email and messages, view this info.

Tethered Modem Connection - ASUS ZenPad Z8s

Here's how to set up a tethered connection via USB or Bluetooth for your ZenPad Z8s.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55