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Carrier Data Update Ticket Resolution

Details about your Verizon Wireless Service Issue

If you recently received a text message from us regarding a service ticket, this page contains details about the resolution.

  • Our Network team has investigated your service concern, but didn't find any Verizon network issues.
  • Your device requires a carrier data update that optimizes how the device connects to our network.

To complete this update:

  • 4G devices, 5G Ultra Wideband devices and 5G devices (most smartphones) need to be powered off, and then turned back on.
  • 3G and older devices (older basic phones) need a manual update.
    • Enter *228, then press send.
    • Select option #2 when the automated operator comes on the line.

Our online Troubleshooting Assistant has step-by-step instructions to help with a variety of device issues.

Thank you for letting us know there was a problem with your service.

We apologize for any inconvenience this may have caused. We appreciate your patience as we worked to resolve your issue, and thank you for choosing Verizon!