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BlackBerry® Classic - Support Overview

Find device-specific support and online tools for your BlackBerry Classic smartphone.
Troubleshoot Classic
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - BlackBerry® Classic

Here's how to quickly set up your BlackBerry Classic.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert SIM Card - BlackBerry® Classic

Here's how to properly insert a SIM card into your BlackBerry Classic to avoid potential service issues.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

How to Manually Transfer Files Between a Blackberry® Smartphone and a Macintosh® Computer

Here's how to manually transfer files between a BlackBerry smartphone and a Macintosh computer.

Media Share - BlackBerry® Classic

Here's how to share content on your BlackBerry Classic with Media Share.

Move Music Files from Device - BlackBerry® Classic

Here's how to transfer music files from your Blackberry Classic to a computer.

Move Music Files to Device - BlackBerry® Classic

Here's how to transfer music files from a computer to your Blackberry Classic.

Move Pictures / Videos from Device - BlackBerry® Classic

Here's how to transfer picture or video files between your BlackBerry Classic and your computer.

Move Pictures / Videos to Device - BlackBerry® Classic

Here's how to transfer picture or video files from a computer to your Blackberry Classic.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Files - Blackberry® Media Manager

Here's how to transfer files between your BlackBerry Device and Windows computer using BlackBerry Media Manager.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Perform a Register Now

Here's what to do if your browser icon is missing or you're unable to send / receive email or BlackBerry PIN messages.

Volume Controls - BlackBerry® Classic

Here's how to adjust the volume if your BlackBerry Classic doesn't vibrate or play sounds when receiving calls / messages.

Battery & Power

Alternate Reset - BlackBerry® Classic

Here's how to restart your BlackBerry Classic if it crashes and resets, freezes or runs slow.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - BlackBerry® Classic

Here's how to improve the battery life for your BlackBerry Classic.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Restart Device - BlackBerry Classic

Here's how to restart your Blackberry Classic if it crashes and resets, freezes or runs slowly.

Soft Reset (Frozen / Unresponsive Screen) - BlackBerry® Classic

View this info if your BlackBerry Classic is unresponsive, frozen or won't power on or off.

View Battery Info - BlackBerry® Classic

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your BlackBerry Classic.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - BlackBerry® Classic

To make your BlackBerry Classic visible to Bluetooth devices, view this info.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - BlackBerry® Classic

Here's how to send a contact on your BlackBerry Classic via Bluetooth.

Turn Bluetooth® On / Off - BlackBerry® Classic

Here's how to turn Bluetooth for your BlackBerry Classic on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - BlackBerry® Classic

Here's how to change the way your BlackBerry Classic answers calls.

Call History - BlackBerry® Classic

To view or clear the call history on your BlackBerry Classic, check out this info.

Call Timers - BlackBerry® Classic

Here's how to view or clear call timers on your BlackBerry Classic.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - BlackBerry® Classic

Here's how to place a call from your BlackBerry Classic.

Delete Call History - BlackBerry® Classic

Here's how to clear the call history from your BlackBerry Classic.

Enable / Disable Call Logging - BlackBerry® Device Software v5.x and Lower

Here's how to enable / disable call logging for devices running BlackBerry device software v5.x and lower.

Enable / Disable Call Logging - BlackBerry® Device Software v6.x

Here's how to enable / disable call logging for devices running BlackBerry Device Software v6.x.

Enable / Disable Call Logging - BlackBerry® Device Software v7.x

Here's how to enable or disable call logging on your BlackBerry device running software version 7.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - BlackBerry® Classic

Here's how to place a conference call from your BlackBerry Classic.

Plus (+) Dialing - BlackBerry® Classic

Here's how to use the + sign to dial internationally from your BlackBerry Classic while roaming outside the United States.

Redial - BlackBerry® Classic

Here's how to manually redial a number called from your BlackBerry Classic.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Smart Dialing - BlackBerry® Classic

Here's how to set a default country code and area code for phone numbers in the Contacts app on your BlackBerry Classic.

Speed Dial - BlackBerry® Classic

Here's how to add or remove a speed dial on your BlackBerry Classic.

Use Speakerphone - BlackBerry® Classic

To utilize the speakerphone functionality on your BlackBerry Classic, view this info.

View Call History - BlackBerry® Classic

Here's how to view the call history on your BlackBerry Classic.

Voice Activated Dialing - BlackBerry® Classic

Here's how to use the voice-activated dialing feature on your BlackBerry Classic.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Common Camera Settings - BlackBerry® Classic

Here's info on common camera settings (e.g., flash, timer, etc.) for your BlackBerry Classic.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

HDMI Format - BlackBerry® Classic

Here's how to adjust the resolution of the screen contents your BlackBerry Classic shares with an external display via HDMI.

Media Share - BlackBerry® Classic

Here's how to share content on your BlackBerry Classic with Media Share.

Move Pictures / Videos from Device - BlackBerry® Classic

Here's how to transfer picture or video files between your BlackBerry Classic and your computer.

Move Pictures / Videos to Device - BlackBerry® Classic

Here's how to transfer picture or video files from a computer to your Blackberry Classic.

Play / Copy Media (DLNA) - BlackBerry® Classic

Here's how to play / copy media on your BlackBerry Classic.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Turn Message Delivery Confirmation Setting On / Off - BlackBerry® Classic

To receive delivery confirmation for messages sent from your BlackBerry Classic, view this.

View Pictures / Videos - BlackBerry® Classic

Here's how to view pictures and/or videos on your BlackBerry Classic.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Caller ID Image - BlackBerry® Classic

Here's how to set or change the image for a saved contact on your BlackBerry Classic.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Manage Contacts - BlackBerry® Classic

Here's how to add, delete or edit contacts on your BlackBerry Classic.

View Contact Sync Source - BlackBerry® Classic

Here's how to see where a phonebook contact on your BlackBerry Classic was imported from.

Data

Allow / Deny Data Roaming - BlackBerry® (7.x and Lower)

Here's how to check settings if you can't connect to the internet or send/receive messages on your BlackBerry device

Allow / Deny Data Roaming - BlackBerry® Classic

Here's how to check settings if you can't connect to the internet or send/receive messages on your BlackBerry Classic.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Turn Data Services On / Off - BlackBerry® Classic

Here's how to turn mobile data for your BlackBerry Classic on or off.

Device ID & Info

Check for Water Damage - BlackBerry®

Here's how to check your BlackBerry device for water damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View BlackBerry® ID Username - BlackBerry® Classic

Here's how to view the BlackBerry ID user name that's currently signed in on your BlackBerry Classic.

View Device ID (ESN / IMEI / MEID) - BlackBerry® Classic

Here's how to view the device ID (IMEI) for your BlackBerry Classic.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - BlackBerry® Classic

Here's how to view the Wi-Fi MAC address for your BlackBerry Classic.

View Phone Number - BlackBerry® Classic

Here's how to view the phone number for your BlackBerry Classic.

View Signal Strength - BlackBerry® Classic

Here's how to view the signal strength for your BlackBerry Classic.

View Software Version - BlackBerry® Classic

To view the software version your BlackBerry Classic is running, check out this info.

Device Settings

Answer Options - BlackBerry® Classic

Here's how to change the way your BlackBerry Classic answers calls.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Create a New BlackBerry® ID - BlackBerry® Classic

Here's how to create a new BlackBerry ID from your BlackBerry Classic.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Display Settings - BlackBerry® Classic

Here's how to adjust display options (e.g., wallpaper, screen timeout, font, etc.) on your BlackBerry Classic.

Mode Alerts - BlackBerry® Classic

Here's how to manage alerts based on the sound mode setting on your device.

Network Mode Settings - BlackBerry® Classic

View this info on network mode settings if you're having issues with voice / data services on your BlackBerry Classic.

Set Active Profile - BlackBerry® Classic

Here's how to set the active sound profile on your BlackBerry Classic.

Set Date and Time - BlackBerry® Classic

If your BlackBerry Classic shows the incorrect date and/or time, view this info to correct it.

Sign In - BlackBerry® ID - BlackBerry® Classic

Here's how to sign into your BlackBerry account on your BlackBerry Classic.

Turn Airplane Mode On / Off - BlackBerry® Classic

To turn Verizon network services on/off or if they aren't functioning on your BlackBerry Classic, view this info.

Turn Parental Controls On / Off - BlackBerry® Classic

Here's how to turn parental control functions on or off for your BlackBerry Classic.

Vibrate Mode - BlackBerry® Classic

Here's how to turn vibrate mode for your BlackBerry Classic on or off.

Wireless Mode - BlackBerry® Classic

Here's how to turn mobile data on or off for your BlackBerry Classic.

Email/Gmail

Add a Personal Email Account - BlackBerry® Classic

Here's how to add a personal email account to your BlackBerry Classic.

Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)

Here's how to add a personal email account to your BlackBerry device.

Add an Existing Email Account - BlackBerry® Internet Service

Here's how to add an existing email account from the BlackBerry Internet Service website.

Compose and Send Email Message - BlackBerry® Classic

Here's how to create and send an email message from your BlackBerry Classic.

Configure Corporate Email (Exchange ActiveSync®) - BlackBerry® Classic

Here's how to update work email settings for your BlackBerry Classic.

Configure Email Services - Modify Existing Installation - BlackBerry® Desktop Redirector

Here's how to modify your existing installation of BlackBerry Desktop Software to integrate with a work email account.

Delete Email Messages - BlackBerry® Classic

Here's how delete email messages from your BlackBerry Classic.

Email Account Settings (Personal POP / IMAP) - BlackBerry® Classic

Here's info on personal email settings and server addresses for your BlackBerry Classic.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manually Add a Personal Email Account - BlackBerry® Classic

Here's how to manually add a personal email account to your device.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry®

Removing then re-adding a work email account on your BlackBerry often fixes login / not receiving email issues.

Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Classic

Removing then re-adding a work email account on your Classic often fixes email issues.

Remove a Personal Email Account - BlackBerry® Classic

Removing then re-adding an email account on your BlackBerry Classic often fixes email issues.

Set Up Corporate Email (Exchange ActiveSync®) - BlackBerry® Classic

Here's how to add a work email account on your BlackBerry Classic.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - BlackBerry Classic

Here's how to view and reply to an email message from your BlackBerry Classic.

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Add Layers (BlackBerry® Maps) - BlackBerry® Classic

Here's how to view additional info layers in BlackBerry Maps on your BlackBerry Classic.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find Current Location (BlackBerry® Maps) - BlackBerry® Classic

Here's how to find your current location in BlackBerry Maps on your BlackBerry Classic.

Find Driving Directions (BlackBerry® Maps) - BlackBerry® Classic

Here's how to get driving directions via BlackBerry Maps from your BlackBerry Classic.

Turn GPS Location On / Off - BlackBerry® Classic

Here's how to turn GPS location for your BlackBerry Classic on or off.

Home Screen

Capture a Screenshot - BlackBerry® Classic

Here's how to capture a screenshot on your BlackBerry Classic.

View Signal Strength - BlackBerry® Classic

Here's how to view the signal strength for your BlackBerry Classic.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - BlackBerry® Classic

To change the Mobile Hotspot password on your BlackBerry Classic, view this info.

Initial Setup - Mobile Hotspot - BlackBerry® OS 10

Here's how to set up Mobile Hotspot on your BlackBerry OS 10 device.

Manage Mobile / Wi-Fi Hotspot Settings - BlackBerry® Classic

Here's how to configure Mobile Hotspot settings (password, security type, etc.) on your BlackBerry Classic.

Turn Mobile / Wi-Fi Hotspot On / Off - BlackBerry® Classic

Here's how to turn Mobile Hotspot for your BlackBerry Classic on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - BlackBerry® Classic

Here's how to access websites on your BlackBerry Classic using the web browser.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Browser Bookmark - BlackBerry®

Here's how to add a browser bookmark on your BlackBerry.

Add a Browser Bookmark - BlackBerry® Classic

Here's how to add a browser bookmark on your BlackBerry Classic.

Add a Virtual Private Network - BlackBerry® Classic

Here's how to add a virtual private network (VPN) to your BlackBerry Classic.

Allow / Block Browser Cookies - BlackBerry® Classic

If you can't browse the Internet or view website images on your BlackBerry® Classic™ view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Capture a Screenshot - BlackBerry® Classic

Here's how to capture a screenshot on your BlackBerry Classic.

Change the Browser Start / Home Page - BlackBerry® Classic

Here's how to change the Home page in Chrome on your BlackBerry Classic.

Clear Temporary Internet Files - BlackBerry® Classic

If you're getting a 'page cannot be displayed' error or can't browse the internet on your BlackBerry Classic, view this.

Delete a Browser Bookmark - BlackBerry®

Here's how to delete a saved browser bookmark from your BlackBerry smartphone.

Delete a Browser Bookmark - BlackBerry® Classic

Here's how to remove a browser bookmark from your BlackBerry Classic.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - BlackBerry®

Here's how to edit a browser bookmark on your BlackBerry smartphone.

Edit a Browser Bookmark - BlackBerry® Classic

Here's how to edit a browser bookmark on your BlackBerry Classic.

Launch a Browser Bookmark - BlackBerry® Classic

Here's how to open a browser bookmark on your BlackBerry Classic.

Obtain the Sign-in Password - BlackBerry® Internet Service

Here's how to obtain the sign-in password for BlackBerry Internet Service.

Open Web Browser - BlackBerry® Classic

Here's how to open the internet browser on your BlackBerry Classic.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Save Pictures from Browser - BlackBerry® Classic

Here's how to save images viewed from websites on your BlackBerry Classic.

Send Service Books - Blackberry® Internet Service (BIS)

This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Sign in to the Website - BlackBerry® Internet Service

Here's how to sign into the BlackBerry Internet Service website.

Keyboard

Turn Voice Input On / Off - BlackBerry OS 10

You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - BlackBerry® Classic

Here's how to change the language used on your BlackBerry Classic.

Lock, Unlock, Password & Security

Change Device Password - BlackBerry® Classic

To change the method used to lock or unlock your BlackBerry Classic, view this info.

Create a Device Password - BlackBerry® Classic

Here's how to set up a password for your BlackBerry Classic.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - BlackBerry® Classic

Here's how to modify or turn the SIM PIN for your BlackBerry Classic on or off.

Generate a New Encryption Key - BlackBerry® Handheld v4.0

Here's how to generate a new encryption key for your BlackBerry handheld device running software version 4.0.

Generate a New Encryption Key - BlackBerry® Handheld v4.1

Here's how to generate a new encryption key for your BlackBerry handheld device running software version 4.1.

Generate a New Encryption Key - BlackBerry® Handheld v4.2.2

Here's how to generate a new encryption key for your BlackBerry handheld device running software version 4.2.2.

Manage Screen Lock Settings - BlackBerry® Classic

Here's how to configure the screen lock settings for your BlackBerry Classic.

Sign in to the Website (Via Device) - BlackBerry® Internet Service

Here's how to sign into the BlackBerry Internet Service website on your device.

Turn Off the Device Password - BlackBerry® Classic

Here's how to remove the device lock password from your BlackBerry Classic.

Unblock SIM PIN - BlackBerry® Classic

Here's how to unblock the SIM PIN for your BlackBerry Classic.

Unlock Screen - BlackBerry® Classic

To unlock the screen on your BlackBerry Classic, check out this info.

Memory/Storage

Check Device Storage - BlackBerry® Classic

Here's how to check available space if your BlackBerry Classic runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - BlackBerry® Classic

Here's how to erase all data on the SD / memory card in your Classic.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert SD / Memory Card - BlackBerry® Classic

Here's how to insert an SD / memory card into your BlackBerry Classic.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - BlackBerry® Classic

Here's how to remove the SD / memory card from your BlackBerry Classic.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - BlackBerry® Classic

Here's how to transfer music files from your Blackberry Classic to a computer.

Move Music Files to Device - BlackBerry® Classic

Here's how to transfer music files from a computer to your Blackberry Classic.

Near Field Communication (NFC)

Transfer Data via BlackBerry® Tag - BlackBerry® Classic

Here's how to wirelessly transfer data from your BlackBerry Classic to another NFC-capable device using BlackBerry Tag.

Turn NFC On / Off - BlackBerry® Classic

Here's how to turn NFC on or off so compatible apps can transfer files from your BlackBerry Classic.

Operating System & Software

BlackBerry Classic Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

BlackBerry Operating System (OS) FAQs

Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.

How to Clean Reload the BlackBerry 10 OS

Here's some info to help clean reload the BlackBerry 10 OS on your device.

Install Device Software Update - BlackBerry® Classic

To check for or to install software updates on your BlackBerry Classic, view this info.

View Software Version - BlackBerry® Classic

To view the software version your BlackBerry Classic is running, check out this info.

Wipe Handheld Option - BlackBerry® Classic

Here's how to use BlackBerry Protect to remotely wipe your BlackBerry Classic if it's lost.

SIM Card

Enable / Disable / Modify SIM PIN - BlackBerry® Classic

Here's how to modify or turn the SIM PIN for your BlackBerry Classic on or off.

Insert SIM Card - BlackBerry® Classic

Here's how to properly insert a SIM card into your BlackBerry Classic to avoid potential service issues.

Remove SIM Card - BlackBerry® Classic

Here's how to remove the SIM card from your BlackBerry Classic.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - BlackBerry® Classic

Here's how to unblock the SIM PIN for your BlackBerry Classic.

View SIM Card Number - BlackBerry® Classic

Here's how to view the SIM card number associated with your BlackBerry Classic.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Vibrate Mode - BlackBerry® Classic

Here's how to turn vibrate mode for your BlackBerry Classic on or off.

Volume Controls - BlackBerry® Classic

Here's how to adjust the volume if your BlackBerry Classic doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Network Coverage Indicators - Blackberry®

Here's what the signal indicator means on your 3G BlackBerry.

TV

Play / Copy Media (DLNA) - BlackBerry® Classic

Here's how to play / copy media on your BlackBerry Classic.

Turn Message Delivery Confirmation Setting On / Off - BlackBerry® Classic

To receive delivery confirmation for messages sent from your BlackBerry Classic, view this.

Text & Multimedia Messaging

Auto Receive Messages - BlackBerry® Classic

Here's how to check settings on your BlackBerry Classic if you're not receiving your picture / video messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - BlackBerry® Classic

Here's how to create and send a text message via the Text Messages app on your BlackBerry Classic.

Cut, Copy and Paste Text - BlackBerry® Classic

Here's how to cut, copy and paste text from your BlackBerry Classic.

Delete Messages - BlackBerry® Classic

Here's how to delete text messages from your BlackBerry Classic via the Text Messages app.

Enterprise Activation - BlackBerry® Classic

Here's how to activate your BlackBerry Classic on a BlackBerry Enterprise Server.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Phone and Text Message Restrictions - Parental Controls - BlackBerry® Classic

Here's how to set text message restrictions using parental controls for your BlackBerry Classic.

Save a Picture / Video Message - BlackBerry® Classic

Here's how to save a picture or video file sent as a message to your BlackBerry Classic.

Send Picture Message - BlackBerry® Classic

Here's how to send a picture to a messaging recipient from your BlackBerry Classic.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - BlackBerry® Classic

Here's how to send a video to a messaging recipient from your BlackBerry Classic.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

View Text Messages - BlackBerry® Classic

Here's how to view text messages via the Text Message app on your BlackBerry Classic.

Tips, Tricks & Shortcuts

Capture a Screenshot - BlackBerry® Classic

Here's how to capture a screenshot on your BlackBerry Classic.

Keyboard Shortcuts and Typing - BlackBerry® Classic

Here's how to manage keyboard shortcuts and typing on your device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Manage TTY Settings - BlackBerry® Classic

To change the TTY settings on your BlackBerry Classic, check out this info.

Turn Screen Reader On / Off - BlackBerry® OS 10

Here's how to turn the screen reader function for BlackBerry OS 10 on or off.

Wallpapers/Theme

Set Wallpaper - BlackBerry® Classic

Here's how to set the Home and lock screen image on your BlackBerry Classic.

Wi-Fi & Network

Access Wi-Fi Direct - BlackBerry® Classic

Here's how to use Wi-Fi Direct so you can easily connect your BlackBerry Classic with other Wi-Fi capable devices.

Add a Virtual Private Network - BlackBerry® Classic

Here's how to add a virtual private network (VPN) to your BlackBerry Classic.

Add a Wi-Fi Network - BlackBerry® Classic

Here's how to add an available Wi-Fi network to your BlackBerry Classic.

Login Mode (via Device) - BlackBerry Internet Service (BIS)

Here's how to disable the automatic login mode requiring a user name and password to access the BlackBerry Internet Service on your BlackBerry Device.

Manually Add a Wi-Fi Network - BlackBerry® Classic

View this info if the Wi-Fi network you want to add to your Classic doesn't display.

Network Mode Settings - BlackBerry® Classic

View this info on network mode settings if you're having issues with voice / data services on your BlackBerry Classic.

Remove Wi-Fi Connection - BlackBerry® Classic

To remove a saved Wi-Fi network from your BlackBerry Classic, view this info.

Turn Wi-Fi On / Off - BlackBerry® Classic

Here's how to turn Wi-Fi for your BlackBerry Classic on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View MAC Address - BlackBerry® Classic

Here's how to view the Wi-Fi MAC address for your BlackBerry Classic.