Fios Account Change Notification FAQs

The change notice was sent to make sure you're aware of certain changes to your Verizon account. The notice tells you where the change was made (either online, over the phone with an automated voice service, via the My Fios app, or over the phone with a Verizon representative).

Some examples of the changes made are but not limited to:

• Establishing an online Verizon account
• Updating to your primary contact email address
• Updating your online password or other account password or PIN
• Updating the billing address associated with your account
• Updating your mobile telephone number (MTN) associated with your account
• Accessing your account using a direct tokenized link.

First, check with anyone authorized on your account that may have made the change or recently contacted Verizon where updates could have occurred. Second, if you or any other authorized user did not make the change, please contact us to report this change. If the notice you received says that the change was made online or via the My Fios app call us at 1.800.verizon (1.800.837.4966).

If the notice you received says that the change was made via the automated phone system or with a call center call us at 1.800.837.4966.

No, there is no charge for registering to set up a Verizon online account. The online account may be used among other things to purchase Verizon products & services, viewing & paying your Verizon bill, etc.

Yes. Depending on the circumstances, Verizon may send important notices and account related information to the electronic address of record, which may be an email address or a mobile telephone number.

Even though you use one login, your home and mobile accounts may have separate contact information. Whenever a change is made that affects how you access both your accounts via My Verizon, we send notices to both accounts.

Change notices are delivered by one of four methods:

1. Text message to your mobile telephone number on file
2. Email to your email address on file
3. Call to your billing telephone number by Verizon's voice response unit
4. Letter by U.S. mail