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Internet security

Using social media, shopping online, using email, or surfing the Internet shouldn't leave you vulnerable to virus attacks, identity theft, or other security breaches. That’s why it's important to educate yourself on these security threats and how to protect yourself.

  • Tips to protect yourself
  • Verizon Security Products
  • FAQs

Viruses, Worms and Spyware

Computer worms, viruses, spyware and other malicious programs can destroy or steal data and personal information. Without your knowledge, hackers can use viruses to harvest your personal information, steal your money, credit and identity.

Tips to protect yourself:

  • Protect your computers from harmful programs by keeping your antivirus software up-to-date
  • Install security patches and updates as recommended by your operating system (Windows or MacOS) and other software vendors

Identity theft

Identity theft occurs when someone uses your Social Security number or other confidential information to open new accounts, make purchases or get a tax refund. This can occur by way of a phone call or an email from an allegedly legitimate business or individual. It might even happen when someone searches your trash for mail containing personal information and credit card receipts.

Tips to protect yourself:

  • Closely guard all personal information
  • If you are not absolutely certain you know the person or business you're talking to, be suspicious, ask questions and request callback information
  • Shred all documents, credit cards and applications before placing them in the trash
  • Check your credit annually through a reputable credit bureau


Phishing emails are made to look as though they are from a legitimate company. The email may tell you that some sort of service normally provided to you is due to expire soon. The email directs you to a phony website and asks you to provide personal information such as a credit card or Social Security number so that your service can be continued.

Tips to protect yourself:

  • Check for misspelled words in the email and closely examine the return address
  • If you never pre-enrolled with the company to do business via email, be suspicious
  • Contact the company you normally do business with and ask them to verify the request

See also:

Internet Security (Antivirus Software)

Verizon’s Internet Security offers one comprehensive security solution which helps protect all covered devices (including smartphones and tablets) from online threats like viruses, spyware and malware.

Tech Support Pro

We provide assistance in connecting new computers, wireless printers and smart phones and tablets with Tech Support Pro. We can help troubleshoot operating system issues, set up wireless networks and remove viruses.

Digital Security Pro

The Digital Security Pro suite of products combines traditional device-based security, identity theft protection and advanced parental controls to ensure your connected experience is as safe as possible.

Lifelock Select

LifeLock® Select monitors the use of your personal information and sends you alerts through its patented alert† system so you can rest easy knowing your identity has protection.

Device Protection

Get peace of mind with our Device Protection, knowing your TVs, laptops, PCs and tablets are covered for repairs and replacement should something happen to them.

See also:

  • What is Spyware?

  • Spyware is a type of malicious software or malware that monitors your activity on your computer and then transmits this information to a third party without your knowledge or consent.

  • How would I know if I have Spyware on my computer?

  • Spyware can impact your computer's performance, cause your web browser and other applications to close or stop responding as well as impact your ability to access the Internet.

  • How can I protect my computer from Spyware?

    • Most current antivirus software includes protection from Spyware. Ensure you keep your antivirus software up to date
    • Be very careful when downloading software from the Internet
    • Don’t click on email or website links; go to the software provider’s page directly
    • Verify that your web browser security settings provide the appropriate level of security
    • Verizon’s Internet Security offers one comprehensive security solution which helps protect all covered devices (including smartphones and tablets) from online threats like viruses, spyware and malware
  • What is a firewall and how can it protect me?

  • Firewalls provide a barrier between your computer and the Internet and are one of the most effective ways to protect against hackers, viruses, worms and other malware. They monitor network traffic and decide whether to allow or block specific traffic based on a defined set of security rules.

    • Software Firewalls: Recent Windows Operating Systems have built in firewalls and are turned on by default. Software, such as Verizon’s Internet Security also contain a firewall
    • Hardware Firewalls: Routers can serve as a firewall protecting your home network. It's important to also have software firewalls on each computer within your home network to prevent viruses from spreading. Verizon’s home router provides a basic firewall in which you can apply high, medium, and low security access settings
  • Advanced Parental Controls - Keep kids safe online

  • Protect children of all ages from exposure to inappropriate content, social networking risks, strangers and other online threats with McAfee Safe Family.

    • McAfee Safe Family is included in Verizon’s Digital Security Pro and provides: Advanced parental controls
    • Track kids’ online usage and history
    • Restrict kids’ time online and app usage
    • Change protections on the fly

    To learn more about how to keep you and your family safe online visit - National Cyber Security Alliance (NCSA).

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