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HTC Desire® 612 - Support Overview

Find device-specific support and online tools for your HTC Desire 612.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - HTC Desire® 612

Here's how to quickly set up your Desire 612.

Activate / Set Up Device - HTC Desire® 612 4G LTE Prepaid

Here's how to quickly set up your Desire 612.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert SIM Card - HTC Desire® 612

Here's how to properly insert a SIM card into your Desire 612 to avoid potential service issues.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Software Upgrade Assistant (HTC) - Initial Setup

Here's how to install the HTC Software Upgrade Assistant on your computer/PC or Mac.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - HTC Desire® 612

Here's how to move files from internal storage on your Desire 612 to an SD / memory card.

Move Music Files from Device - HTC Desire® 612

Here's how to transfer music files from your Desire 612 to a computer.

Move Music Files to Device - HTC Desire® 612

Here's how to transfer music files from a computer to your Desire 612.

Move Pictures / Videos from Device - HTC Desire® 612

Here's how to transfer picture or video files from your HTC Desire 612 to a computer.

Move Pictures / Videos to Device - HTC Desire® 612

Here's how to transfer picture or video files from a computer to your Desire 612.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Enable / Disable Fast Boot - HTC Desire® 612

Here's how to turn the "fast boot" option for your Desire 612 on or off.

Extend Battery Life - HTC Desire® 612

Here's how to improve the battery life for your Desire 612.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - HTC Desire® 612

Here's how to manage 'Battery / Power saver' settings on your HTC Desire 612 to improve battery performance.

Restart Device - HTC Desire 612

Here's how to restart your Desire 612 if it crashes and resets, freezes or runs slowly.

Soft Reset (Frozen / Unresponsive Screen) - HTC Desire® 612

View this info if your Desire 612 is unresponsive, frozen or won't power on or off.

Turn Battery Optimization On / Off - Android™ 6.x and higher (HTC)

Battery optimization helps conserve battery power on your HTC device and is turned on by default.

Turn Power Saver On / Off - HTC Desire® 612

Here's how to turn 'Power saver' on or off to help manage battery performance for your Desire 612.

View Battery Info - HTC Desire® 612

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your Desire 612.

View Battery Status - HTC Desire® 612

Here's how to view charging status, remaining battery and what uses the most battery on your HTC Desire 612.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - HTC Desire® 612

Here's how to send a contact on your Desire 612 via Bluetooth.

Turn Bluetooth On / Off - HTC Desire 612

Here's how to turn Bluetooth for your Desire 612 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - HTC Desire 612

Here's how to add or remove a speed dial number on your Desire 612.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - HTC Desire® 612

Here's how to send unwanted calls directly to voicemail for your Desire 612.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - HTC Desire® 612

Here's how to place a call from your Desire 612.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - HTC Desire® 612

Here's how to place a conference call from your Desire 612.

Redial - HTC Desire® 612

Here's how to manually redial a number called from your Desire 612.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - HTC Desire® 612

To turn Verizon network services on/off or if they aren't functioning on your Desire 612, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - HTC Desire® 612

To view or clear the call history on your HTC Desire 612, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Common Camera Settings - HTC Desire® 612

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Desire 612.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - HTC Desire® 612

Here's how to transfer picture or video files from your HTC Desire 612 to a computer.

Move Pictures / Videos to Device - HTC Desire® 612

Here's how to transfer picture or video files from a computer to your Desire 612.

Record and Share a Video - HTC Desire® 612

Here's how to record and send a video using your Desire 612.

Share Picture from Gallery - HTC Desire® 612

Here's how to share a saved picture from your Desire 612.

Share Video from Gallery - HTC Desire® 612

Here's how to share a saved video from your Desire 612.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - HTC Desire® 612

Here's how to take and share a picture from your Desire 612.

View Device Screen on TV - HTC Desire® 612

Here's how to share your HTC Desire 612 display on a larger display.

View Pictures / Videos - HTC Desire® 612

Here's how to view pictures and/or videos on your Desire 612.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - HTC Desire® 612

Here's how to add a contact to your HTC Desire 612.

Caller ID Image - HTC Desire® 612

Here's how to set or change the image for a saved contact on your Desire 612.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - HTC Desire® 612

View this info to configure how you want your contacts to display on your device

Delete a Contact - HTC Desire® 612

Here's how to remove a contact from your HTC Desire 612.

Edit a Contact - HTC Desire® 612

Here's how to edit a contact on your Desire 612.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - HTC Desire® 612

Here's how to export contacts to an SD / memory card in your Desire 612.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - HTC Desire® 612

Here's how to import contacts from an SD / memory card to your Desire 612.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - HTC Desire® 612

Here's how to link or unlink duplicate contacts in your Desire 612.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - HTC Desire® 612

Here's how to view where a phonebook contact on your HTC Desire 612 was imported from.

Data

Allow / Deny Data Roaming - HTC Desire® 612

Here's how to check settings if you can't connect to the internet or send/receive messages on your Desire 612.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Manage Data Usage - HTC Desire® 612

Here's how to change the data usage cycle and set data warnings and / or limits on your Desire 612.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - HTC Desire® 612

Here's how to turn mobile data for your Desire 612 on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - HTC Desire® 612

Here's how to view / restrict the amount of data an app on your Desire 612 uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - HTC Desire® 612

If your Desire 612 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - HTC

Here's how to check your HTC device for water damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - HTC Desire® 612

Here's how to view the device ID (IMEI) for your Desire 612.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - HTC Desire® 612

Here's how to view the Wi-Fi MAC address for your Desire 612.

View Phone Number - HTC Desire® 612

Here's how to view the phone number for your HTC Desire 612.

View Signal Strength - HTC Desire® 612

Here's how to view signal strength on the Desire 612.

View Software Version - HTC Desire® 612

To view the software version your HTC Desire 612 is running, check out this info.

Device Settings

Adjust Account Sync Settings - HTC Desire® 612

Here's how to view and adjust sync settings on your Desire 612 if you're not receiving email and app notifications.

Adjust Display / Brightness Settings - HTC Desire 612

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Desire 612.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Network Mode Settings - HTC Desire® 612

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Set Up Printing - HTC Desire® 612

Here's how to set up and add a printer to your Desire 612.

Tap & Pay - HTC Desire® 612

Here's how to use the 'Tap & pay' service with your Desire 612.

Turn Airplane Mode On / Off - HTC Desire® 612

To turn Verizon network services on/off or if they aren't functioning on your Desire 612, view this info.

Turn Screen Rotation On / Off - HTC Desire® 612

If the display on your Desire 612 doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

USB Debugging Mode - HTC Desire® 612

Here's how to facilitate a connection between your Desire 612 and a computer with the Android SDK.

Vibrate Mode - HTC Desire® 612

Here's how to turn vibrate mode for your Desire 612 on or off.

Email/Gmail

Add a Personal Email Account - HTC Desire® 612

Here's how to add a personal email account to your Desire 612.

Adjust Account Sync Settings - HTC Desire® 612

Here's how to view and adjust sync settings on your Desire 612 if you're not receiving email and app notifications.

Compose and Send Email Message - HTC Desire® 612

Here's how to create and send an email message from your Desire 612.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - HTC Desire® 612

Here's how to delete email messages from your Desire 612.

Email Account Common Settings - HTC Desire® 612

Here's info on common personal email settings (e.g., account name, etc.) for your HTC Desire 612.

Email Account Data Usage Settings - HTC Desire® 612

To modify data usage options for the personal email account on your HTC Desire 612, view this info.

Email Account Notification Settings - HTC Desire® 612

If you're not getting notifications for the personal email on your Desire 612, view this info.

Email Account Password and Server Settings - HTC Desire® 612

To update the personal email password/server settings for your HTC Desire 612, view this info.

Email Account Signature Settings - HTC Desire® 612

To enter or edit the personal email signature on your HTC Desire 612, view this info.

Email Account Sync Frequency Settings - HTC Desire® 612

To adjust the personal email sync frequency settings on your Desire 612, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - HTC Desire® 612

Here's how to update the work email settings for your Desire 612.

Perform a Gmail™ Sync - HTC Desire® 612

Here's how to sync Google email, contacts, calendar, etc. on your Desire 612.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange Activesync®) - HTC Desire® 612

Removing then re-adding a work email account on your Desire 612 often fixes email issues.

Remove Gmail™ Account - HTC Desire® 612

Removing then re-adding a Gmail account on your Desire 612 often fixes email issues.

Remove a Personal Email Account - HTC Desire® 612

Removing then re-adding an email account on your Desire 612 often fixes email issues.

Set Up Corporate Email (Exchange Activesync®) - HTC Desire® 612

Here's how to add a work email account on your Desire 612.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - HTC Desire 612

Here's how to view and reply to an email message from your HTC Desire 612.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - HTC Desire® 612

Here's how to turn GPS location for your Desire 612 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Add an Existing Google™ Account - HTC Desire® 612

Here's how to add an existing Google account to your HTC Desire 612.

Create a New Google™ Account - HTC Desire® 612

Here's how to create a Google (Gmail) account on your Desire 612.

Google™ Backup and Restore - HTC Desire® 612

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Desire 612.

Home Screen

Add Folders to Home Screen - HTC Desire® 612

Here's how to add folders to a Home screen on your Desire 612.

Add Shortcuts to Home Screen - HTC Desire® 612

Here's how to add a shortcut to a Home screen on your Desire 612.

Add Widgets to Home Screen - HTC Desire® 612

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Desire 612.

Capture a Screenshot - HTC Desire® 612

Here's how to capture and view a screenshot on your Desire 612.

Remove Items from Home Screen - HTC Desire® 612

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Desire 612.

Rename Home Screen Folder - HTC Desire® 612

Here's how to rename a Home screen folder on your Desire 612.

View / Manage Home Screen Panels - HTC Desire® 612

Here's how to view / add / remove panels and set a default Home screen panel for your Desire 612.

View Signal Strength - HTC Desire® 612

Here's how to view signal strength on the Desire 612.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - HTC Desire® 612

To change the Mobile Hotspot password on your HTC Desire 612, view this info.

Manage Mobile / Wi-Fi Hotspot Settings - HTC Desire® 612

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) for your Desire 612.

Tethered Modem Connection - HTC Desire® 612

Here's how to use your Desire 612 as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - HTC Desire® 612

Here's how to turn Mobile Hotspot for your HTC Desire 612 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - HTC Desire® 612

Here's how to add a virtual private network (VPN) to your HTC Desire 612.

Capture a Screenshot - HTC Desire® 612

Here's how to capture and view a screenshot on your Desire 612.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Wi-Fi Connection - HTC Desire® 612

To remove a saved Wi-Fi network from your HTC Desire, view this info.

Turn Data On / Off - HTC Desire® 612

Here's how to turn mobile data for your Desire 612 on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - HTC Desire® 612

Here's how to change the language selection on your Desire 612.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - HTC Desire® 612

Here's how to configure the screen lock settings for your Desire 612.

Set Up Face Recognition - HTC Desire® 612

Here's how to set up facial recognition to unlock your HTC Desire 612.

Set Up Screen Lock - HTC Desire® 612

Here's how to set up a screen lock (PIN, password, pattern, etc.) for your HTC Desire 612.

Turn Off Screen Lock - HTC Desire® 612

To disable the screen lock setting on your Desire 612, check out this info.

Turn SIM PIN On / Off - HTC Desire® 612

Here's how to turn the SIM PIN lock code for your Desire 612 on or off.

Unlock Screen - HTC Desire® 612

To unlock the screen on your HTC Desire 612, check out this info.

Memory/Storage

Check Device Storage - HTC Desire® 612

Here's how to check available space if your Desire 612 runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - HTC Desire® 612

Here's how to export contacts to an SD / memory card in your Desire 612.

Format SD / Memory Card - HTC Desire® 612

Here's how to erase all data on the SD / memory card of your Desire 612.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - HTC Desire® 612

Here's how to import contacts from an SD / memory card to your Desire 612.

Insert SD / Memory Card - HTC Desire® 612

Here's how to insert an SD / memory card into your Desire 612.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - HTC Desire® 612

Here's how to remove the SD / memory card from your Desire 612.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - HTC Desire® 612

Here's how to transfer music files from your Desire 612 to a computer.

Move Music Files to Device - HTC Desire® 612

Here's how to transfer music files from a computer to your Desire 612.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

View / Manage Home Screen Panels - HTC Desire® 612

Here's how to view / add / remove panels and set a default Home screen panel for your Desire 612.

Near Field Communication (NFC)

Turn NFC On / Off - HTC Desire® 612

Here's how to turn NFC on or off so compatible apps can transfer files from your Desire 612.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - HTC Desire® 612

Here's how to factory / hard reset your Desire 612 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - HTC Desire® 612

Here's how to factory / hard reset your Desire 612 if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - HTC Desire® 612

To check for or to install software updates on your Desire 612, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (HTC) - Repair Assistant

Here's how to repair the software on your HTC device if the software update failed.

Software Upgrade Assistant (HTC) - Software Update

Here's how to upgrade software on your HTC device if the software update failed.

View Software Version - HTC Desire® 612

To view the software version your HTC Desire 612 is running, check out this info.

SIM Card

Insert SIM Card - HTC Desire® 612

Here's how to properly insert a SIM card into your Desire 612 to avoid potential service issues.

Modify SIM PIN - HTC Desire® 612

Here's how to change the SIM card lock code on your HTC Desire 612.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - HTC Desire® 612

Here's how to remove the SIM card from your Desire 612.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - HTC Desire® 612

Here's how to turn the SIM PIN lock code for your Desire 612 on or off.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - HTC Desire® 612

Here's how to view the SIM card number associated with your Desire 612.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Use Speakerphone - HTC Desire® 612

To utilize the speakerphone functionality on your Desire 612, view this info.

Vibrate Mode - HTC Desire® 612

Here's how to turn vibrate mode for your Desire 612 on or off.

Volume Controls - HTC Desire® 612

Here's how to adjust the volume if your Desire 612 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - HTC Desire® 612

Here's how to share your HTC Desire 612 display on a larger display.

Text & Multimedia Messaging

Auto Receive Messages - HTC Desire® 612

Here's how to check settings on your Desire 612 if you're not receiving your picture / video messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - HTC Desire® 612

Here's how to create and send a text message via the Messages app on your Desire 612.

Cut, Copy and Paste Text - HTC Desire® 612

Here's how to cut, copy and paste text on your Desire 612.

Delete Messages - HTC Desire® 612

Here's how to delete text messages from your Desire 612 via the Messages app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - HTC Desire® 612

Here's how to set the default messaging app on your Desire 612.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Signature - HTC Desire® 612

To add, remove or edit the text message signature on your Desire 612, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - HTC Desire® 612

To receive delivery confirmation for messages sent from your HTC Desire 612, view this.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - HTC Desire® 612

Here's how to view text messages via the Messaging app on your Desire 612.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - HTC Desire® 612

Here's how to capture and view a screenshot on your Desire 612.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - HTC Desire® 612

To change the TTY settings on your Desire 612, check out this info.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - HTC Desire® 612

Here's how to use Wi-Fi Direct so you can easily connect your Desire 612 with other Wi-Fi capable devices.

Add a Virtual Private Network - HTC Desire® 612

Here's how to add a virtual private network (VPN) to your HTC Desire 612.

Add a Wi-Fi Network - HTC Desire® 612

Here's how to add an available Wi-Fi network to your Desire 612.

Auto Switch Between Wi-Fi & Mobile Data Networks - HTC Desire® 612

To allow your HTC Desire 612 to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Connection - HTC Desire® 612

Here's how to add a Wi-Fi network if the one you want doesn't display on your Desire 612.

Network Mode Settings - HTC Desire® 612

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Remove Wi-Fi Connection - HTC Desire® 612

To remove a saved Wi-Fi network from your HTC Desire, view this info.

Turn Wi-Fi On / Off - HTC Desire® 612

Here's how to turn Wi-Fi for your Desire 612 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View MAC Address - HTC Desire® 612

Here's how to view the Wi-Fi MAC address for your Desire 612.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.