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Device Protection - Terms & Conditions

Important things to know about device protection

  • Monthly charge: Total Mobile Protection (TMP) and TMP for Business are each $15.00 for Smartphones (Tier 1) and Watches/$12.00 for Smartphones (Tier 2), Basic Phones and Tablets. TMP and TMP for Business are each a combination of products, each of which is available separately: Wireless Phone Protection (WPP) $6.85/$3.10 depending on device; Verizon Wireless Extended Warranty (EW) $5.00; and Verizon Tech Coach $9.00. Verizon Protect is $17.00 for Smartphones (Tier 1) /$14.00 for Smartphones (Tier 2). Verizon Protect is a combination of products, each of which is available separately: TMP $15.00/$12.00, depending on device (see above for TMP components); Digital Secure $5.00 and Call Filter Plus $2.99. For New York customers only, the components of TMP and TMP for Business are available separately as follows: WPP $6.85/$3.10 depending on device; EW $4.15/$3.90 depending on device; and Verizon Tech Coach $4.00/5.00 depending on device; Verizon Protect is available separately as follows: TMP $15.00/$12.00 depending on device (see above for TMP NY components); Digital Secure $1.25 and Call Filter Plus $0.75. TMP Multi Device (MD) is $45.00 for 3 lines; Verizon Protect MD is $50.00 for 3 lines; and Additional Coverage (available with TMP MD & Verizon Protect MD only) is available for up to 7 additional lines (10 lines total per account) for $11.00/line. For New York customers only, the components of Verizon Protect MD are available separately as follows: TMP MD is $45.00; Digital Secure account level is $3.00; and Call Filter Plus account level is $2.00. TMP MD for Business is $45.00 (3-10 lines), $129.00 (11-24 lines) and $239.00 (25-49 lines).

  • Covered devices: Your device and standard accessories1 (if included in the loss) are covered if lost, stolen or damaged2 and/or experiences a post-warranty defect.3 Your replacement could be new or refurbished. Same color and features are not guaranteed in your replacement device.

  • Claim Limit: For TMP, TEC (Total Equipment Coverage), WPP and Verizon Protect: 3 claims (excluding approved cracked screen repair claims) allowed in any 12-month period, with a per claim max of $400 or $3,000, depending on device. For TMP MD and Verizon Protect MD: 9 shared claims (excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $3,000 depending on device. Additional Coverage (for TMP MD or Verizon Protect MD only): 3 additional shared claims (excluding approved cracked screen repair claims) in any 12 months per line of Additional Coverage added. TMP MD for Business: 3-10 lines have 9 shared claims, 11-24 lines have 33 shared claims, and 25-49 lines have 75 shared claims (each excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $3,000 depending on device.

  • Deductibles: For device replacement, the deductible per claim will be $9/$99/$149/$199/$249 depending on device. If your smartphone is eligible for cracked screen repair, the deductible is $29.

  • Cancellation Policy: Cancel anytime and receive a prorated refund of your monthly fee.

  • Device Requirements (if applicable to my transaction):
    • Open Enrollment: I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), and free of defects.
    • Bring Your Own Device (BYOD): I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), free of defects and not lost or stolen.

1. See terms and conditions below for a list of accessories covered.
2. With WPP or any of the bundle options (TMP/TMP MD, TMP/TMP MD for Business, TEC or Verizon Protect/Verizon Protect MD).
3. With EW or any of the bundle options (TMP/TMP MD, TMP/TMP MD for Business, TEC or Verizon Protect/Verizon Protect MD), except in Florida. In Florida, coverage for post-warranty defects is provided by Asurion's insurance program (device replacement deductible and claim limit apply).


Terms and Conditions:

Consumer

Business