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Important things to know about device protection

  1. Monthly charge

  2. Consumer Programs (excluding New York Customers): Verizon Mobile Protect (VMP) is $17.00 for Tier 1 Smartphones and Watches and $14.00 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; VMP consists of: Wireless Phone Protection (WPP) $7.25/$4.25, depending on device; Verizon Extended Warranty (EW) $4.15; and Mobile Secure $5.60 (each available separately). Total Equipment Coverage (TEC) is $11.40 for Tier 1 Smartphones and Watches and $8.40 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; TEC consists of: WPP and EW (each available separately). VMP Multi-Device (VMP MD) is $50.00 (regardless of device) for accounts with 3-10 lines w/ eligible devices; and Additional Coverage (available for VMP MD only) is available for up to 7 additional lines for $11.40/line. VMP MD includes Mobile Secure MD, which is available separately for $15.35.

    Business Programs (excluding New York Customers): Total Mobile Protection (TMP) for Business is $16.00 for Tier 1 Smartphones and Watches and $13.00 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; TMP for Business consists of: WPP $7.25/$4.25 depending on device; EW $4.15; and Verizon Tech Coach $4.60 (each available separately). Total Equipment Coverage (TEC) is $11.40 for Tier 1 Smartphones and Watches and $8.40 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; TEC consists of: WPP and EW (each available separately). Verizon Protect Business (VPB) is $20.00 and available only for Tier 1 Smartphones; VPB consists of: WPP $7.25, Verizon EW $4.15, and Business Tech Coach Security $8.60 (each available separately); TMP Multi-Device (TMP MD) for Business is $49.00 (regardless of device) for accounts with 3-10 lines w/ eligible devices, $149.00 for accounts with 11-24 lines w/eligible devices; and $299.00 for accounts with 25-49 lines w/ eligible devices.

    Consumer Programs (New York Customers Only): Verizon Mobile Protect (VMP) is $17.00 for Tier 1 Smartphones and Watches; $17.00 for Tier 2 Smartphones, Watches and Tablets; and $14.00 for Tier 3 Smartphones, Watches, Tablets and Basic Phones; VMP consists of: Wireless Phone Protection (WPP) $7.25/$6.00/$4.25, depending on device; Verizon Extended Warranty (EW) $4.15; and Mobile Secure $5.60/$6.85/$5.60, depending upon device (each available separately). Total Equipment Coverage (TEC) is $11.40 for Tier 1 Smartphones and Watches, $10.15 for Tier 2 Smartphones, Watches and Tablets; and $8.40 for Tier 3 Smartphones, Watches, Tablets and Basic Phones; TEC consists of: WPP and EW (each available separately). VMP Multi-Device (VMP MD) is $50.00 (regardless of device) for accounts with 3-10 lines w/ eligible devices; and Additional Coverage (available for VMP MD only) is available for up to 7 additional lines for $11.40/line. VMP MD includes Mobile Secure MD, which is available separately for $15.35.

    Business Programs (New York Customers Only): Total Mobile Protection (TMP) for Business is $16.00 for Tier 1 Smartphones and Watches; $16.00 for Tier 2 Smartphones, Watches and Tablets; and $13.00 for Tier 3 Smartphones, Watches, Tablets and Basic Phones; TMP for Business consists of: WPP $7.25/$6.00/$4.25 depending on device; EW $4.15; and Tech Coach for business $4.60/$5.85/$4.60 (each available separately). Total Equipment Coverage (TEC) is $11.40 for Tier 1 Smartphones and Watches; $10.15 for Tier 2 Smartphones, Watches and Tablets; and $8.40 for Tier 3 Smartphones, Watches, Tablets and Basic Phones; TEC consists of: WPP and EW (each available separately). Verizon Protect Business (VPB) is $20.00 and available only for Tier 1 and Tier 2 Smartphones; Verizon Protect Business consists of: WPP $7.25/$6.00, EW $4.15, and Business Tech Coach Security $8.60/$9.85 (each available separately); TMP Multi-Device (TMP MD) for Business is $49.00 (regardless of device) for accounts with 3-10 lines w/eligible devices, $149.00 for accounts with 11-24 lines w/ eligible devices; and $299.00 for accounts with 25-49 lines w/ eligible devices.

  3. Covered devices

  4. Your device and standard accessories1 (if included in the loss) are covered if lost, stolen or damaged2 and/or experience a post-warranty malfunction3. Your replacement could be new or refurbished and may contain original or non-original replacement parts. Same color and features are not guaranteed for your replacement device.

  5. Insurance claim limit

  6. For all single-line coverage programs (VMP, TEC, WPP, TMP for Business, Verizon Protect Business): 3 claims (excluding approved cracked screen repair claims) allowed in any consecutive 12-month period, with a per claim max of $400 or $3,000, depending on device.

    For the following account-based options: VMP MD: 3 registered lines share 9 claims (excluding approved cracked screen repair claims) in any consecutive 12-month period with a per claim max of $400 or $3,000 depending on device. Claims roll off after 12 months without a claim on that registered line and free up a registration. Customers with more than 3 lines w/ eligible devices (and no more than 10) on their account can enroll in Additional Coverage to register 1 more line and get 3 additional shared claims (excluding approved cracked screen repair claims). TMP MD for Business: for accounts with 3-10 lines 3 registered lines share 6 claims; for accounts with 11-24 lines, 11 registered lines share 22 claims; for accounts with 25-49 lines, 25 registered lines share 50 claims (excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $3,000 depending on device. Claims roll off after 12 months without a claim on that registered line and free up a registration.

  7. Deductibles

  8. For all non-New York customers, the deductible for a replacement claim will be $19/$129/$189/$229/$249, depending on device.

    For New York customers, the deductible for a replacement claim will be $19/$49/$99/$149/$229, depending on device.

    For all customers with a smartphone that is eligible for cracked screen repair, the deductible is $29 per approved claim (except for TMP MD for Business customers – their cracked screen repair deductible is $19 per approved claim) (limitations and exclusions apply).

  9. Cancellation Policy

  10. All device protection options continue to renew each month until canceled, and are billed directly to your wireless account. You may cancel your optional device protection at any time and receive a prorated refund of your monthly fee. We may cancel or change terms by giving you prior written notice as required by law.

  11. Device Requirements (if applicable to my transaction)

    • Open Enrollment: I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), and free of defects.
    • Bring Your Own Device (BYOD): I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), free of defects and not lost or stolen.

    1 Covered Accessories includes one standard battery (attached to the device at the time of loss) and one standard home charger; for watches (insurance claims only), add one standard wrist band (of like kind and quality to the band received at the time of purchase).
    2 With WPP or any of the options that include WPP (VMP/VMP MD, TMP/TMP MD for Business, Additional Coverage, TEC - consumer or business, or Verizon Protect Business).
    3 With EW or any of the options that include EW (VMP/VMP MD, TMP/TMP MD for Business, TEC - consumer and business, or Verizon Protect Business, except in Florida). In Florida, coverage for post-warranty malfunctions is provided by Asurion’s insurance program, WPP (device replacement deductible and claim limit apply).