Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Important things to know about device protection

Monthly charge

  • Consumer Programs (excluding New York): Verizon Mobile Protect (VMP) is $17.00 for Tier 1 Smartphones and Watches and $14.00 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; VMP consists of: Wireless Phone Protection (WPP) $7.25/$4.25, depending on device; Verizon Extended Warranty (EW) $4.15; and Mobile Secure $5.60 (each available separately). Total Equipment Coverage (TEC) is $11.40 for Tier 1 Smartphones and Watches and $8.40 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; TEC consists of: WPP and EW (each available separately). VMP Multi-Device (VMP MD) is $50.00 (regardless of device) for accounts with 3-10 eligible lines; and Additional Coverage (available for VMP MD only) is available for up to 7 additional lines for $11.40/line. VMP MD includes Mobile Secure MD, which is available separately for $15.35.
  • Business Programs (excluding New York): Total Mobile Protection (TMP) for Business is $16.00 for Tier 1 Smartphones and Watches and $13.00 for Tier 2 Smartphones and Watches , Basic Phones and Tablets; TMP for Business consists of: WPP $7.25/$4.25 depending on device; EW $4.15; and Verizon Tech Coach $4.60 (each available separately). Total Equipment Coverage (TEC) is $11.40 for Tier 1 Smartphones and Watches and $8.40 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; TEC consists of: WPP and EW (each available separately). Verizon Protect Business (VPB) is $20.00 and available only for Tier 1 Smartphones; VPB consists of: WPP $7.25, Verizon EW $4.15, and Business Tech Coach Security $8.60 (each available separately); TMP Multi-Device (TMP MD) for Business is $49.00 (regardless of device) for accounts with 3-10 lines, $149.00 for accounts with 11-24 lines; and $299.00 for accounts with 25-49 lines.

New York Customers Only

  • Consumer: Total Mobile Protection (TMP) is $15.00 for Tier 1 Smartphones and Watches and $12.00 for Tier 2 Smartphones and Watches, Basic Phones and Tablets. TMP (and TMP for Business) consist of: WPP $6.85/$3.10, depending on device; EW $4.15/$3.90, depending on device; and Verizon Tech Coach $4.00/$5.00, depending on device (each available separately). Total Equipment Coverage (TEC) is $11.00 for Tier 1 Smartphones and Watches and $7.00 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; TEC consists of: WPP and EW (each available separately). TMP Multi-Device (TMP MD) is $45.00 (regardless of device) for accounts with 3-10 lines. Verizon Protect (available only for smartphones) is $17.00 for Tier 1 Smartphones and $14.00 for Tier 2 Smartphones. Verizon Protect consists of: see above for TMP description, plus Digital Secure $1.25; and Call Filter Plus $0.75 (each available separately). Verizon Protect MD (VZP MD) is $50 for 3-10 eligible lines (requires a minimum of 3 smartphones on the account). Verizon Protect MD includes account level Digital Secure ($3.00) and Call Filter Plus ($2.00), both separately available. Additional Coverage (available for Consumer TMP MD and VZP MD only) is available for up to 7 additional lines for $11.00/line.
  • Business: TMP for Business is $15.00 for Tier 1 Smartphones and Watches and $12.00 for Tier 2 Smartphones and Watches, Basic Phones and Tablets. (See above for TMP description) Total Equipment Coverage (TEC) is $11.00 for Tier 1 Smartphones and Watches and $7.00 for Tier 2 Smartphones and Watches, Basic Phones and Tablets; TEC consists of: WPP and EW (each available separately). TMP MD for Business is $45.00 for accounts with 3-10 lines; $129.00 for accounts with 11-24 lines; and $239.00 for accounts with 25-49 lines. Verizon Protect Business (VPB) is $20.00 and available for Tier 1 Smartphones only; VPB consists of: WPP $6.85; EW $4.15; Verizon Tech Coach $4.00; and Business Mobile Secure (BMS) for $5.00 (each available separately).

Covered devices

Your device and standard accessories1 (if included in the loss) are covered if lost, stolen or damaged2 and/or experience a post-warranty defect3. Your replacement could be new, refurbished or remanufactured and may contain original or non-original replacement parts. Same color and features are not guaranteed for your replacement device.

Claim limit

For all single-line coverage programs (VMP, TEC, WPP, Verizon Protect*, TMP*, TMP for Business, Verizon Protect Business: 3 claims (excluding approved cracked screen repair claims) allowed in any consecutive 12-month period, with a per claim max of $400 or $3,000, depending on device. For the following account-based coverage programs: VMP MD (not available in NY): 3 registered lines share 9 claims (excluding approved cracked screen repair claims) in any consecutive 12-month period with a per claim max of $400 or $3,000 depending on device. Claims roll off after 12 months without a claim on that registered line and free up a registration. Customers with more than 3 eligible lines (and no more than 10) on their account can enroll in Additional Coverage to register 1 more line and get 3 additional shared claims (excluding approved cracked screen repair claims). TMP MD* and Verizon Protect MD*: 3 registered lines share 9 claims (excluding approved cracked screen repair claims) in any consecutive 12-month period with a per claim max of $400 or $3,000 depending on device. Customers with more than 3 eligible lines (and no more than 10) on their account can enroll in Additional Coverage to register 1 more line and get 3 additional shared claims (excluding approved cracked screen repair claims). TMP MD for Business (non-NY customers): for accounts with 3-10 lines 3 registered lines share 6 claims; for accounts with 11-24 lines, 11 registered lines share 22 claims; for accounts with 25-49 lines, 25 registered lines share 50 claims (excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $3,000 depending on device. TMP MD for Business (NY customers only): for accounts with 3-10 lines 3 registered lines share 9 claims; for accounts with 11-24 lines, 11 registered lines share 33 claims; for accounts with 25-49 lines, 25 registered lines share 75 claims (excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $3,000 depending on device. Claims roll off after 12 months without a claim on that registered line and free up a registration.
*Available in New York Only

Deductibles

For all non-New York customers, the deductible for a replacement claim will be $19/$129/$189/$229/$249, depending on device. For a smartphone eligible for cracked screen repair, the deductible is $29 per approved claim (except for TMP MD for Business customers – their cracked screen repair deductible is $19 per approved claim). For programs in New York (or for New York customers), the deductible for a replacement claim will be $9/$99/$149/$199/$249, depending on device. New York customers with a smartphone eligible for cracked screen repair have a $29 deductible per approved claim.

Cancellation Policy

Device Protection automatically renews each month unless canceled and is billed directly to your wireless account. Enrolled customers may cancel anytime and receive a prorated refund of their monthly fee.

Device Requirements (if applicable to my transaction)

  • Open Enrollment: I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), and free of defects.
  • Bring Your Own Device (BYOD): I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), free of defects and not lost or stolen. Certain BYOD or Verizon devices may not be eligible for coverage. Talk to your sales representative about device eligibility. I understand that if I bring my own device, certain benefits under the plan may not be available, depending on device type.

1 Covered Accessories includes one standard battery (attached to the device at the time of loss) and one standard home charger; for watches (insurance claims only), add one standard wrist band (of like kind and quality to the band received at the time of purchase).
2 With WPP or any of the options that include WPP (VMP/VMP MD, Verizon Protect/Verizon Protect MD, TMP/TMP MD, TMP/TMP MD for Business, Additional Coverage, TEC (consumer or business), or Verizon Protect Business.
3 With EW or any of the options that include EW (VMP/VMP MD, TMP/TMP MD, TMP/TMP MD for Business, TEC (consumer and business), or Verizon Protect Business, except in Florida. In Florida, coverage for post-warranty defects is provided by Asurion’s insurance program, WPP (device replacement deductible and claim limit apply).