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Other Wireless Topics
Other Wireless Topics
Find information about Verizon's community service, customer satisfaction, account protection, accessibility and other company initiatives.
Filter all topics below.
- Overview
- Legal Notices & Industry Info
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Accessibility
Community Programs
Guides & Simulators
Network
Safety & Security
Sustainability
Accessibility
Accessibility FAQs
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Learn about the accessibility options we offer, such as bills and brochures in an alternate format or using our phones with a hearing aid.
Community Programs
Lifeline
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Lifeline is a federal assistance program offering monthly discounts to qualified low income customers. Learn how Verizon can help with monthly phone and home internet service.
Lifeline and Link Up Programs FAQs
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Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.
Manage your mobile line in a domestic violence situation
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Find out how to manage your mobile line in a domestic violence or abuse situation.
Video: All About the Verizon Community(length: 2:42)
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Learn about the Verizon Community and how to solve support issues & connect with your peers. Find solutions about Verizon Fios and wireless products & services.
Length: 2:42
Guides & Simulators
Smartphone and tablet simulators | Learn how to use your device
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Learn how to use advanced smartphone and tablet functions with our visual, hands-on guides. These online device tutorials let you learn at your own pace.
Network
Consumer Best Practices Guidelines
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Consumer Best Practices Guidelines for Cross-Carrier Mobile Content Programs.
Consumer Brochures
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Download brochures about Verizon Prepaid Plans, services to recycle your phone, and get useful tips related to using your phone.
Verizon Services FAQs
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Verizon Services for certain Android devices helps monitor our network to serve you better. Learn to enable or disable location and app information collection.
Verizon wireless outage & network notifications FAQs
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Learn what happens when there is a Verizon wireless outage and how to find out if a Verizon phone outage is affecting your area.
Video: Signal Concern Resolution and Network Extender(length: 2:01)
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Watch this video for more info about service issues. For signal concern resolution & network extender, the suggestions in this video may help you fix your issue.
Length: 2:01
Video: Verizon Cloud Content Restore Service Issue Resolution(length: 1:11)
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If you're experiencing issues with Verizon Cloud, watch this video for more information and suggestions for troubleshooting.
Length: 1:11
Safety & Security
COVID-19 (Coronavirus) FAQs - Customer Service
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Learn about Verizon’s COVID-19 response. Find open stores and customer service hours. See our late fee & disconnect policies, and free data & calling offers.
Consumer Information About Radio Frequency Emissions
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The following consumer information addresses commonly asked questions about the health effects of wireless phones.
E911 Compliance FAQs
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Review information about calling 911 from your mobile phone.
Implantable Medical Devices FAQs
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Information about using an implantable medical device, like a pacemaker, and a mobile device at the same time.
Securing Your Mobile Devices
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Learn how to secure your mobile device and keep your personal information safe.
Teaching Children How to Call 911
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Tips for teaching kids how to call 911 from your mobile phone.
Wireless Emergency Alerts FAQs
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Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.
Sustainability
How to trade in your mobile device
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Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
Recycling at Verizon stores FAQs
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Keep battery by-products out of landfills and the solid waste stream when you recycle them at a Verizon store.
Video: How to Trade in Your Device(length: 2:00)
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The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 2:00
24/7 automated phone system: call *611 from your mobile