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Other Wireless Topics
Other Wireless Topics
Find information about Verizon's community service, customer satisfaction, account protection, accessibility and other company initiatives.
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- Overview
- Legal Notices & Industry Info
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Accessibility
Community Programs
Guides & Simulators
Network
Safety & Security
Sustainability
Accessibility
Accessibility FAQs
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Learn about the accessibility options we offer, such as bills and brochures in an alternate format or using our phones with a hearing aid.
Community Programs
Lifeline and Link Up Programs FAQs
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Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.
Guides & Simulators
Interactive "How To" Simulators
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List of all of our online interactive simulators.
Network
Consumer Best Practices Guidelines
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Consumer Best Practices Guidelines for Cross-Carrier Mobile Content Programs.
Consumer Brochures
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Download brochures about Verizon Wireless Prepaid Plans, services to recycle your phone, and get useful tips related to using your phone.
Network Outage FAQs
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Learn what a network outage is and what you can do if you think service is down in your area.
Verizon Services FAQs
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Verizon Services for certain Android devices helps monitor our network to serve you better. Learn to enable or disable location and app information collection.
Safety & Security
COVID-19 (Coronavirus) FAQs - Customer Service
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Learn about Verizon’s COVID-19 response. Find open stores and customer service hours. See our late fee & disconnect policies, and free data & calling offers.
Consumer Information About Radio Frequency Emissions
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The following consumer information addresses commonly asked questions about the health effects of wireless phones.
E911 Compliance FAQs
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Review information about calling 911 from your mobile phone.
Implantable Medical Devices FAQs
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Information about using an implantable medical device, like a pacemaker, and a mobile device at the same time.
Securing Your Mobile Devices
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Learn how to secure your mobile device and keep your personal information safe.
Teaching Children How to Call 911
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Tips for teaching kids how to call 911 from your mobile phone.
Wireless Emergency Alerts FAQs
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Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.
Sustainability
Call2Recycle FAQs
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The Call2Recycle™ Program is a rechargeable battery-recycling program that helps preserve the environment.
Device Trade-in Program FAQs – Get credit & deals
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Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
Video: How to Trade in Your Device(length: 3:22)
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The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 3:22
24/7 automated phone system: call *611 from your mobile