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Other Wireless Topics

Find information about Verizon's community service, customer satisfaction, account protection, accessibility and other company initiatives.

Filter all topics below.


Accessibility FAQs

Learn about the accessibility options we offer, such as bills and brochures in an alternate format or using our phones with a hearing aid.

Community Programs

Lifeline and Link Up Programs FAQs

Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.

Guides & Simulators

Interactive "How To" Simulators

List of all of our online interactive simulators.


CDMA Network Retirement

If you're having issues activating a 3G / 4G device, here's info on CDMA network retirement.

Consumer Best Practices Guidelines

Consumer Best Practices Guidelines for Cross-Carrier Mobile Content Programs.

Consumer Brochures

Download brochures about Verizon Wireless Prepaid Plans, services to recycle your phone, and get useful tips related to using your phone.

Network Outage FAQs

Learn what a network outage is and what you can do if you think service is down in your area.

Verizon Services FAQs

Verizon Services for certain Android devices helps monitor our network to serve you better. Learn to enable or disable location and app information collection.

Safety & Security

COVID-19 (Coronavirus) FAQs - Customer Service

Learn about Verizon’s COVID-19 response. Find open stores and customer service hours. See our late fee & disconnect policies, and free data & calling offers.

Consumer Information About Radio Frequency Emissions

The following consumer information addresses commonly asked questions about the health effects of wireless phones.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Implantable Medical Devices FAQs

Information about using an implantable medical device, like a pacemaker, and a mobile device at the same time.

Securing Your Mobile Devices

Learn how to secure your mobile device and keep your personal information safe.

Teaching Children How to Call 911

Tips for teaching kids how to call 911 from your mobile phone.

Wireless Emergency Alerts FAQs

Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.


Call2Recycle FAQs

The Call2Recycle™ Program is a rechargeable battery-recycling program that helps preserve the environment.

Device Trade-in Program FAQs – Get credit & deals

Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.

Video: How to Trade in Your Device
(length: 3:22)

The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 3:22