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Other Wireless Topics

Find information about Verizon's community service, customer satisfaction, account protection, accessibility and other company initiatives.

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Accessibility

Learn about the accessibility options we offer, such as bills and brochures in an alternate format or using our phones with a hearing aid.

Community Programs

Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.

Guides & Simulators

List of all of our online interactive simulators.

Network

Consumer Best Practices Guidelines for Cross-Carrier Mobile Content Programs.
Download brochures about Verizon Wireless Prepaid Plans, services to recycle your phone, and get useful tips related to using your phone.
Learn what a network outage is and what you can do if you think service is down in your area.
Verizon Services for certain Android devices helps monitor our network to serve you better. Learn to enable or disable location and app information collection.

Safety & Security

Learn about Verizon’s COVID-19 response. Find open stores and customer service hours. See our late fee & disconnect policies, and free data & calling offers.
The following consumer information addresses commonly asked questions about the health effects of wireless phones.
Review information about calling 911 from your mobile phone.
Information about using an implantable medical device, like a pacemaker, and a mobile device at the same time.
Learn how to secure your mobile device and keep your personal information safe.
Tips for teaching kids how to call 911 from your mobile phone.
Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.

Sustainability

The Call2Recycle™ Program is a rechargeable battery-recycling program that helps preserve the environment.
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
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