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Other Wireless Topics

Find information about Verizon's community service, customer satisfaction, account protection, accessibility and other company initiatives.

Filter all topics below.


Accessibility

Learn about the accessibility options we offer, such as bills and brochures in an alternate format or using our phones with a hearing aid.

Community Programs

Lifeline is a federal assistance program offering monthly discounts to qualified low income customers. Learn how Verizon can help with monthly phone and home internet service.
Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.

Guides & Simulators

Learn how to use advanced smartphone and tablet functions with our visual, hands-on guides. These online device tutorials let you learn at your own pace.

Network

Consumer Best Practices Guidelines for Cross-Carrier Mobile Content Programs.
Download brochures about Verizon Prepaid Plans, services to recycle your phone, and get useful tips related to using your phone.
Verizon Services for certain Android devices helps monitor our network to serve you better. Learn to enable or disable location and app information collection.
Learn what happens when there is a Verizon wireless outage and how to find out if a Verizon phone outage is affecting your area.
Watch this video for more info about service issues. For signal concern resolution & network extender, the suggestions in this video may help you fix your issue.
Length: 2:01
If you're experiencing issues with Verizon Cloud, watch this video for more information and suggestions for troubleshooting.
Length: 1:11

Safety & Security

Learn about Verizon’s COVID-19 response. Find open stores and customer service hours. See our late fee & disconnect policies, and free data & calling offers.
The following consumer information addresses commonly asked questions about the health effects of wireless phones.
Review information about calling 911 from your mobile phone.
Information about using an implantable medical device, like a pacemaker, and a mobile device at the same time.
Learn how to secure your mobile device and keep your personal information safe.
Tips for teaching kids how to call 911 from your mobile phone.
Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.

Sustainability

Keep battery by-products out of landfills and the solid waste stream when you recycle them at a Verizon store.
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 3:10