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DROID RAZR MAXX by MOTOROLA - Support Overview

Find device-specific support and online tools for your DROID RAZR MAXX by MOTOROLA.
Troubleshoot DROID RAZR MAXX
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to quickly set up your DROID RAZR / RAZR MAXX.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Adjust Account Sync Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view sync settings on your DROID RAZR / RAZR MAXX if you're not receiving email and app notifications.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Create a New Google™ Account - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create a new Google (Gmail) account for your DROID RAZR / RAZR MAXX by MOTOROLA.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Files Internal Storage to SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to move files from internal storage on your DROID RAZR / RAZR MAXX by MOTOROLA to an SD / memory card.

Move Media Files to / from Computer - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer picture, video or music files between your DROID RAZR / RAZR MAXX and a computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

Display Icons - Motorola DROID RAZR / RAZR MAXX

Here are some common display icons you will find on your RAZR / RAZR MAXX.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Restart Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to restart your DROID RAZR / RAZR MAXX if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

View / Extend Battery Life - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DROID RAZR / RAZR MAXX.

View Battery Info - DROID RAZR / RAZR MAXX by MOTOROLA

Here's info on the battery specs (e.g., use time, standby time, etc.) for your DROID RAZR / RAZR MAXX.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to send a contact on your DROID RAZR / RAZR MAXX by MOTOROLA via Bluetooth.

Turn Bluetooth On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn Bluetooth for your DROID RAZR / RAZR MAXX on or off and make it visible to other devices for pairing.

Calendar

Add a Calendar Event - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add, delete or edit info in the calendar on your DROID RAZR / RAZR MAXX.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add or remove a speed dial number on your DROID RAZR / RAZR MAXX.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to send unwanted calls directly to voicemail for your RAZR / RAZR MAXX.

Call History - DROID RAZR / RAZR MAXX by MOTOROLA

To view or clear the call history on your DROID RAZR / RAZR MAXX, check out this info.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to place a call from your DROID RAZR / RAZR MAXX.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - DROID RAZR / RAZR MAXX by MOTOROLA

If you're calling into an automated system (e.g., Voicemail) from your DROID RAZR / RAZR MAXX and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to place a conference call from your DROID RAZR / RAZR MAXX.

Redial - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to manually redial a number from your DROID RAZR / RAZR MAXX or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

To turn Verizon network services on/off or if they aren't functioning on your DROID RAZR / RAZR MAXX, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Media Files to / from Computer - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer picture, video or music files between your DROID RAZR / RAZR MAXX and a computer.

Record and Share a Video - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to record and send a video using your DROID RAZR / RAZR MAXX.

Share Picture from Gallery - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share a saved picture from your DROID RAZR / RAZR MAXX.

Share Video from Gallery - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share a saved video from your DROID RAZR / RAZR MAXX.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to take and share a picture from your DROID RAZR / RAZR MAXX.

Turn HDMI On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn HDMI on or off on your RAZR / RAZR MAXX.

View Device Screen on TV - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share your screen with another display (TV, etc.) using your DROID RAZR / RAZR MAXX.

View Pictures / Videos (via an external HDMI device) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to use an external display (HDTV, Projector) to view pictures / videos stored on your RAZR / RAZR MAXX.

View Pictures / Videos - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view pictures and/or videos on your DROID RAZR / RAZR MAXX.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Turn HDMI On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn HDMI on or off on your RAZR / RAZR MAXX.

USB Debugging Mode - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to facilitate a connection between your DROID RAZR / RAZR MAXX and a computer with the Android SDK.

Contacts

Add a Contact - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a contact to your DROID RAZR / RAZR MAXX.

Add a Contact - DROID RAZR HD / RAZR MAXX HD by MOTOROLA

Here's how to add a contact to your DROID RAZR HD / RAZR MAXX HD.

Back Up Contacts - Backup Assistant℠ Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to sync contacts on your DROID RAZR / RAZR MAXX using Backup Assistant Plus.

Caller ID Image - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set or change the image for a saved contact on your RAZR / RAZR MAXX.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to configure how your contacts display on your DROID RAZR / RAZR MAXX.

Delete a Contact - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove a contact from your DROID RAZR / RAZR MAXX by MOTOROLA.

Edit a Contact - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to edit a contact on your DROID RAZR / RAZR MAXX.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to export contacts to an SD / memory card in your DROID RAZR / RAZR MAXX.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to import contacts from an SD / memory card to your DROID RAZR / RAZR MAXX.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Merge Contacts - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to link contacts on your DROID RAZR / RAZR MAXX.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Restore Contacts - Backup Assistant℠ - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to restore contacts using Backup Assistant on your DROID RAZR / RAZR MAXX.

Send Contact via Bluetooth® - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to send a contact on your DROID RAZR / RAZR MAXX by MOTOROLA via Bluetooth.

Separate Contacts - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to separate contacts on your DROID RAZR / RAZR MAXX.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to check settings if you can't connect to the internet or send/receive messages on your DROID RAZR / RAZR MAXX.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Email Account Data Usage Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To modify data usage options for the personal email account on your DROID RAZR / RAZR MAXX, view this.

Manage Data Usage - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the data usage cycle and set data warnings and / or limits on your DROID RAZR / RAZR MAXX.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn mobile data for your DROID RAZR / RAZR MAXX on or off.

View / Restrict Data Usage by App - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view / restrict the amount of data an app on your DROID RAZR / RAZR MAXX uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - DROID RAZR / RAZR MAXX by MOTOROLA

If your DROID RAZR / RAZR MAXX shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - DROID RAZR / RAZR MAXX by MOTOROLA

This shows only how to view the ESN / device ID on your device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

View MAC Address - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the Wi-Fi MAC address for your DROID RAZR / RAZR MAXX.

View Phone Number - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the phone number for your DROID RAZR / RAZR MAXX by MOTOROLA.

View Signal Strength - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view signal strength on the DROID RAZR / RAZR MAXX.

Device Settings

Adjust Backlight - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to adjust the backlight on your DROID RAZR / RAZR MAXX.

Adjust Brightness / Display Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your RAZR/RAZR MAXX..

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage DTMF Tones - DROID RAZR / RAZR MAXX by MOTOROLA

If you're calling into an automated system (e.g., Voicemail) from your DROID RAZR / RAZR MAXX and your dialpad entries aren't recognized, view this info.

Turn Airplane Mode On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

To turn Verizon network services on/off or if they aren't functioning on your DROID RAZR / RAZR MAXX, view this info.

Turn Screen Rotation On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

If the display on your DROID RAZR / RAZR MAXX doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Add a Personal / Corporate Email Account - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set up a personal / corporate email account on your DROID RAZR / RAZR MAXX.

Add an Existing Google™ Account - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add an existing Google (Gmail) account to your DROID RAZR / RAZR MAXX.

Compose and Send Email Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create and send an email message from your DROID RAZR / RAZR MAXX.

Compose and Send a Gmail™ Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create and send an email message from your RAZR / RAZR MAXX.

Delete Email Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to delete email messages from your DROID RAZR / RAZR MAXX.

Delete Gmail™ Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to delete Gmail messages from your DROID RAZR / RAZR MAXX.

Email Account Common Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's info on personal email settings (e.g., account name, etc.) for your DROID RAZR / RAZR MAXX.

Email Account Data Usage Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To modify data usage options for the personal email account on your DROID RAZR / RAZR MAXX, view this.

Email Account Notification Settings - DROID RAZR / RAZR MAXX by MOTOROLA

If you're not getting notifications for the personal email on your DROID RAZR / RAZR MAXX, view this.

Email Account Password and Server Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To update the personal email password/server settings for your DROID RAZR / RAZR MAXX, view this info.

Email Account Signature Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To enter or edit the personal email signature on your DROID RAZR / RAZR MAXX, view this info.

Email Account Sync Frequency Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To adjust the personal email sync frequency settings on your DROID RAZR / RAZR MAXX, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ Auto Signature - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to enter or edit the Gmail signature on your DROID RAZR / RAZR MAXX.

Gmail™ Notifications - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to enable / disable Gmail notifications on your DROID RAZR / RAZR MAXX.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's info on updating work email settings for your DROID RAZR / RAZR MAXX.

Manage Corporate Email Settings - DROID RAZR HD / RAZR MAXX HD by MOTOROLA

Here's info on updating work email settings for your DROID RAZR HD / RAZR MAXX HD.

Perform a Gmail™ Sync - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to sync Google email, contacts, calendar, etc. on your DROID RAZR / RAZR MAXX.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail™ Account - DROID RAZR / RAZR MAXX by MOTOROLA

Removing then re-adding a Gmail account on your DROID RAZR / RAZR MAXX often fixes email issues.

Remove a Personal / Corporate Email Account - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to delete a personal / corporate email account from your DROID RAZR / RAZR MAXX.

Reply to a Gmail™ Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reply to an Gmail message from your DRIOD RAZR / RAZR MAXX.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Gmail™ Account Address / Username - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the Gmail account name on your DROID RAZR / RAZR MAXX.

View Gmail™ Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view email messages on your DROID RAZR / RAZR MAXX.

View and Reply to an Email Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view and reply to an email message from your DROID RAZR / RAZR MAXX.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Turn GPS Location On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn GPS location for your DROID RAZR / RAZR MAXX on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DROID RAZR / RAZR MAXX.

Home Screen

Customize Your Home Screen - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your DROID RAZR / RAZR MAXX.

View Home Screen Panels - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view Home screen panels on your DROID RAZR / RAZR MAXX.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - DROID RAZR / RAZR MAXX by MOTOROLA

To change the Mobile Hotspot password on your DROID RAZR / RAZR MAXX, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the settings if you're having issues connecting your DROID RAZR / RAZR MAXX to Mobile Hotspot.

Manage Mobile / Wi-Fi Hotspot Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your DROID RAZR / RAZR MAXX.

Mobile Hotspot - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to access the Mobile Hotspot on your DROID RAZR / RAZR MAXX.

Turn Mobile / Wi-Fi Hotspot On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn Mobile Hotspot for your DROID RAZR / RAZR MAXX on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to access a website from the browser on your DROID RAZR / RAZR MAXX.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a virtual private network (VPN) to your DROID RAZR / RAZR MAXX.

Allow / Block Browser Cookies - DROID RAZR / RAZR MAXX by MOTOROLA

If you can't browse the Internet or view website images on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Change the Browser Start / Home Page - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the web browser Home page on your DROID RAZR / RAZR MAXX.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Clear Temporary Internet Files - DROID RAZR / RAZR MAXX by MOTOROLA

If you're getting a 'page cannot be displayed' error or can't browse the internet on your DROID RAZR / RAZR MAXX, follow these steps.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Open / Manage Browser Bookmarks - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to open, add, modify and remove browser bookmarks on your DROID RAZR / RAZR MAXX.

Open Web Browser - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to open the default web browser on your DROID RAZR / RAZR MAXX by MOTOROLA.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Save Pictures from Browser - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to save a picture from a browser on your DROID RAZR / RAZR MAXX.

Turn Data On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn mobile data for your DROID RAZR / RAZR MAXX on or off.

Turn JavaScript On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to check JavaScript settings, which often helps when you can't view web pages on your DROID RAZR / RAZR MAXX.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Text Message Entry Method - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to choose how the keypad on your DROID RAZR / RAZR MAXXenters text.

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the language used on your RAZR / RAZR MAXX.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the SIM PIN for your DROID RAZR / RAZR MAXX or turn it on or off.

Enable / Disable / Modify Screen Lock - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Droid RAZR / RAZR MAXX.

Manage Screen Lock Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to configure the screen lock settings for your DROID RAZR / RAZR MAXX.

Set Up Face Recognition - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set up facial recognition to unlock your Droid RAZR / RAZR MAXX.

Unlock Screen - DROID RAZR / RAZR MAXX by MOTOROLA

To unlock the screen on your DROID RAZR or RAZR MAXX by MOTOROLA, view this info.

Memory/Storage

Check Device Storage - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to check available space if your DROID RAZR / RAZR MAXX runs slowly or crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to export contacts to an SD / memory card in your DROID RAZR / RAZR MAXX.

Format SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to erase all data on the SD / memory card of your RAZR / RAZR MAXX.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to import contacts from an SD / memory card to your DROID RAZR / RAZR MAXX.

Insert SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to insert your SD / memory card on your RAZR / RAZR MAXX.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove the SD / memory card from your DROID RAZR /RAZR MAXX.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Delete Music - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove music on your RAZR / RAZR MAXX.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Play Music Files - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to play music files on your DROID RAZR / RAZR MAXX.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

View, Open or Close Recently Used Apps - DROID RAZR / RAZR MAXX by MOTOROLA

To view recently used apps on your DROID RAZR / RAZR MAXX , view this info.

Operating System & Software

Factory Data Reset (Powered Off) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to factory / hard reset your DROID RAZR / RAZR MAXX if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Install Device Software Update - DROID RAZR / RAZR MAXX by MOTOROLA

To check for or to install software updates on your DROID RAZR / RAZR MAXX, view this.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

View Software Version - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the software version your DROID RAZR / RAZR MAXX is running.

Wipe Cache Partition - DROID RAZR / RAZR MAXX by MOTOROLA

This involved process isn’t the same as clearing your browser/app cache. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

SIM Card

Enable / Disable / Modify SIM PIN - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the SIM PIN for your DROID RAZR / RAZR MAXX or turn it on or off.

Insert SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to properly insert a SIM card into your DROID RAZR / RAZR MAXX to avoid potential service issues.

Remove SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove the SIM card from your DROID RAZR / RAZR MAXX.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View the SIM Card Number - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the SIM card number associated with your DROID RAZR / RAZR MAXX.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Set Ringtones / Notification Sounds - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to select or change ringtones / notification sounds on your DROID RAZR / RAZR MAXX.

Use Speakerphone - DROID RAZR / RAZR MAXX by MOTOROLA

To utilize the speakerphone functionality on your RAZR / RAZR MAXX, view this info.

Vibrate Mode - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn vibrate mode for your DROID RAZR / RAZR MAXX on or off.

Volume Controls - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to adjust volume if your DROID RAZR / RAZR MAXX doesn't vibrate or play sounds when receiving calls / messages.

TV

Turn HDMI On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn HDMI on or off on your RAZR / RAZR MAXX.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share your screen with another display (TV, etc.) using your DROID RAZR / RAZR MAXX.

View Pictures / Videos (via an external HDMI device) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to use an external display (HDTV, Projector) to view pictures / videos stored on your RAZR / RAZR MAXX.

Text & Multimedia Messaging

Auto Receive Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to check settings on your DROID RAZR / RAZR MAXX if you're not receiving your picture / video messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create and send a text message via the Text Messaging app on your DROID RAZR / RAZR MAXX.

Delete Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to delete text messages from your DROID RAZR / RAZR MAXX.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Message Options - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to select message options in the Text Messaging app on your DROID RAZR / RAZR MAXX.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Entry Method - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to choose how the keypad on your DROID RAZR / RAZR MAXXenters text.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Signature - DROID RAZR / RAZR MAXX by MOTOROLA

To add, remove or edit the text message signature on your DROID RAZR / RAZR MAXX, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

To receive delivery confirmation for messages sent from your DROID RAZR / RAZR MAXX, by MOTOROLA view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view text messages via the Text Messaging app on your DROID RAZR / RAZR MAXX.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Cut, Copy and Paste Text - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to cut, copy and paste text on your DROID RAZR / RAZR MAXX.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To change the TTY settings on your DROID RAZR / RAZR MAXX, check out this info.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Add a Virtual Private Network - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a virtual private network (VPN) to your DROID RAZR / RAZR MAXX.

Add a Wi-Fi Network - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a Wi-Fi network to your DROID RAZR / RAZR MAXX.

Enable / Disable Wi-Fi Notifications - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to manage Wi-Fi notifications on your DROID RAZR / RAZR MAXX.

Network Mode Settings - DROID RAZR / RAZR MAXX by MOTOROLA

View this info on network mode settings if you're having issues with voice / data services on your DROID RAZR / RAZR MAXX.

Remove Wi-Fi Connection - DROID RAZR / RAZR MAXX by MOTOROLA

To remove a saved Wi-Fi network from your DROID RAZR / RAZR MAXX, view this info.

Turn Wi-Fi On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn Wi-Fi for your DROID RAZR / RAZR MAXX on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.