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Verizon Ellipsis® 7 - Support Overview

Find device-specific support and online tools for your Verizon Ellipsis 7.
Troubleshoot Ellipsis 7
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Ellipsis 7 - Activate / Set Up Device

Here's how to quickly set up your Verizon Ellipsis 7 tablet.

Verizon Ellipsis 7 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis 7 tablet.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Ellipsis 7 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Ellipsis 7 and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Verizon Ellipsis 7 - Troubleshooting Common Issues

If your Ellipsis 7 won't charge, power on or connect to Wi-Fi or 4G LTE, view these troubleshooting tips.

Battery & Power

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

Verizon Ellipsis 7 - Restart Device

Here's how to restart your Ellipsis 7 tablet if it crashes and resets, freezes or runs slowly.

Verizon Ellipsis 7 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Ellipsis 7 tablet.

Verizon Ellipsis 7 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Ellipsis 7.

Bluetooth

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Verizon Ellipsis 7 - Send Contact via Bluetooth

Here's how to send a contact on your Verizon Ellipsis 7 via Bluetooth.

Verizon Ellipsis 7 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Ellipsis 7 tablet on or off and make it visible to other devices for pairing.

Calling & Dialing

Verizon Ellipsis 7 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on you Ellipsis 7 tablet, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Verizon Ellipsis 7 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Ellipsis 7 4G LTE tablet.

Verizon Ellipsis 7 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Ellipsis 7 and a computer.

Verizon Ellipsis 7 - View Pictures / Videos

Here's how to view pictures and/or videos on your Ellipsis 7 tablet.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Verizon Ellipsis 7 - USB Debugging Mode

Here's how to facilitate a connection between your Ellipsis 7 tablet and a computer with the Android SDK.

Contacts

Verizon Ellipsis 7 - Add a Contact

Here's how to add a contact to your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Contact Display Options

Here's how to configure how your contacts display on your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Delete a Contact

Here's how to remove a contact from your Verizon Ellipsis 7.

Verizon Ellipsis 7 - Edit a Contact

Here's how to edit a contact on your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Send Contact via Bluetooth

Here's how to send a contact on your Verizon Ellipsis 7 via Bluetooth.

Verizon Ellipsis 7 - View Contact Sync Source

Here's how to see where a phonebook contact on your Ellipsis 7 was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Verizon Ellipsis 7 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Verizon Ellipsis 7.

Verizon Ellipsis 7 - Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Ellipsis 7.

Verizon Ellipsis 7 - Turn Data On / Off

Here's how to turn the mobile data for your Ellipsis 7 tablet on or off.

Date & Time

Verizon Ellipsis 7 - Set Date and Time

If your Ellipsis 7 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Verizon Ellipsis 7 - View Phone Number

Here's how to view the phone number for your Ellipsis 7 (tablet).

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Ellipsis

Here's how to help determine if your Ellipsis has liquid damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Ellipsis 7 - View Device ID

Here's how to view the device ID (IMEI) for your Ellipsis 7 tablet.

Verizon Ellipsis 7 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Verizon Ellipsis 7 tablet.

Device Settings

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Verizon Ellipsis 7 - Adjust Account Sync Settings

Here's how to view sync settings on your Ellipsis 7 tablet if you're not receiving email and app notifications.

Verizon Ellipsis 7 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Daydream, Screen timeout, Font size, etc.) for your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on you Ellipsis 7 tablet, view this info.

Verizon Ellipsis 7 - Turn Screen Rotation On / Off

If the display on your Ellipsis 7 doesn't rotate, this shows how to fix it.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Verizon Ellipsis 7 - Add a Personal / Corporate Email Account

Here's how to add a personal / corporate email account from your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Add an Existing Google Account

Here's how to add an existing Google account to your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Adjust Account Sync Settings

Here's how to view sync settings on your Ellipsis 7 tablet if you're not receiving email and app notifications.

Verizon Ellipsis 7 - Compose and Send Email Message

Here's how to create and send an email message from your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Delete Email Messages

Here's how to delete email messages from your Ellipsis 7.

Verizon Ellipsis 7 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Verizon Ellipsis 7.

Verizon Ellipsis 7 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Ellipsis 7, view this info.

Verizon Ellipsis 7 - Email Account Notification Settings

If you're not getting notifications for the personal email on your Verizon Ellipsis 7, view this info.

Verizon Ellipsis 7 - Email Account Password and Server Settings

To update the personal email password/server settings for your Ellipsis 7, view this info.

Verizon Ellipsis 7 - Email Account Signature Settings

To enter or edit the personal email signature on your Ellipsis 7, view this info.

Verizon Ellipsis 7 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Ellipsis 7, view this info.

Verizon Ellipsis 7 - Manage Corporate Email Settings

Here's how to update the work email settings for your Ellipsis 7.

Verizon Ellipsis 7 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Remove Gmail Account

Removing then re-adding a Gmail account on your Ellipsis 7 often fixes email issues.

Verizon Ellipsis 7 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Ellipsis 7 tablet.

Verizon Ellipsis 7 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Ellipsis 7 tablet.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Verizon Ellipsis 7 - Turn GPS Location On / Off

Here's how to turn GPS location for your Ellipsis 7 tablet on or off.

Google Backup & restore

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Verizon Ellipsis 7 - Create a New Google Account

Here's how to create a new Google account on your Verizon Ellipsis 7.

Verizon Ellipsis 7 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis 7.

Home Screen

Verizon Ellipsis 7 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Ellipsis 7 tablet.

Verizon Ellipsis 7 - View Home Screen Panels

Here's how to view the Home screen panel for your Ellipsis 7 tablet.

Hotspot

Verizon Ellipsis 7 - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your Ellipsis 7 tablet, view this info.

Verizon Ellipsis 7 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network SSID, etc.) on your Ellipsis 7.

Verizon Ellipsis 7 - Mobile Hotspot

Here's how to turn Mobile Hotspot for your Ellipsis 7 tablet on or off.

Verizon Ellipsis 7 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Ellipsis 7 tablet on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Verizon Ellipsis 7 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Turn Data On / Off

Here's how to turn the mobile data for your Ellipsis 7 tablet on or off.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Verizon Ellipsis 7 - Language Selection

Here's how to change the language used on your Verizon Ellipsis 7.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Verizon Ellipsis 7 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Ellipsis 7 or turn it on or off.

Verizon Ellipsis 7 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Ellipsis 7.

Verizon Ellipsis 7 - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Unlock Screen

To unlock the screen on your Verizon Ellipsis 7, check out this info.

Verizon Ellipsis7 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Verizon Ellipsis 7.

Memory/Storage

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Verizon Ellipsis 7 - Check Device Storage

Here's how to check available space if your Ellipsis 7 tablet runs slowly / crashes, apps freeze or you can't save media.

Verizon Ellipsis 7 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your your Ellipsis 7 tablet.

Navigating & Multitasking

Verizon Ellipsis 7 - View, Open or Close Recently Used Apps

To view recently used apps on your Verizon Ellipsis 7, view this info.

Operating System & Software

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Verizon Ellipsis 7 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Ellipsis 7 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Verizon Ellipsis 7 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Ellipsis 7 tablet if the screen freezes or call, app, audio or sync issues occur.

Verizon Ellipsis 7 - Install Device Software Updates

To check for or to install software updates on your Ellipsis 7, view this info.

Verizon Ellipsis 7 - Privacy Settings (Maps)

Here's how to use the Maps app on your Ellipsis 7 tablet to turn your current location on.

Verizon Ellipsis 7 - View Software Version

Here's how to view the software version your Ellipsis 7 tablet is running.

SIM Card

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Verizon Ellipsis 7 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Ellipsis 7 or turn it on or off.

Verizon Ellipsis 7 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis 7 tablet.

Verizon Ellipsis 7 - View SIM Card Number

Here's how to view the SIM card number associated with your Ellipsis 7 (tablet).

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Verizon Ellipsis 7 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Ellipsis 7 tablet.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Verizon Ellipsis 7 - Set Notification Sounds

Here's how to select or change notification sounds on your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Volume Controls

When you aren't getting notifications or your device doesn't vibrate/ring when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

TV

Verizon Ellipsis 7 - View Device Screen on TV

Here's how to share your screen with another display (TV, game console, etc.) using your Ellipsis 7 tablet.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Verizon Ellipsis 7 - Capture a Screenshot

Here's how to capture a screenshot on your Ellipsis 7 tablet.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Verizon Ellipsis 7 - Manage TTY Settings

To change the TTY settings on your Verizon Ellipsis 7, check out this info.

Wi-Fi & Network

Verizon Ellipsis 7 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Ellipsis 7 tablet.

Verizon Ellipsis 7 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Verizon Ellipsis 7 to auto switch between Wi-Fi and mobile data, view this.

Verizon Ellipsis 7 - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Verizon Ellipsis 7 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Ellipsis 7, view this info.

Verizon Ellipsis 7 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Ellipsis 7 tablet on or off.

Verizon Ellipsis 7 - View Signal Strength

Here's how to view signal strength on the Verizon Ellipsis 7 tablet.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55