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Verizon Ellipsis® Jetpack® MHS800L - Support Overview

Find support and online tools for your Ellipsis Jetpack.
Setup instructions
Learn how to set up your Ellipsis Jetpack MHS800L.

Ellipsis Jetpack MHS800L User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Ellipsis Jetpack MHS800L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Getting to Know Your Verizon Ellipsis Jetpack MHS815L

Get to know your new Verizon Ellipsis Jetpack MHS815L with this quick reference guide.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Activate / Set Up Device

Here's how to activate your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Battery & Power

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Battery Power Management Settings

To configure display/sleep and power options for your Ellipsis Jetpack , view this.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Reboot Device

Here's how to complete a reboot (power reset) on your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Data

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Data Usage

To view how much data your Ellipsis Jetpack has used, see this info.

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Windows 10 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 10.

Device ID & Info

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Diagnostic Info

To view device/network-specific info for your Ellipsis Jetpack , see this.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Phone Number

Here's how to view the phone number for your Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP.

View Network Name and Password - Verizon Ellipsis® Jetpack® - MHS800L / MHS800LPP / MHS815L

To view the Wi-Fi name and passwords for your Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L, view this.

Lock, Unlock, Password & Security

Operating System & Software

Verizon Ellipsis Jetpack MHS800L Software Update

A critical software update is available for your Verizon Ellipsis Jetpack 800L. Please complete this update to ensure your device works properly.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Update Firmware

To check for software updates for your Ellipsis Jetpack , view this info.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Software Version

To view the software version your Ellipsis Jetpack is running, see this.

SIM Card

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis Jetpack.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Modify SIM PIN

Here's how to change the SIM card lock code on your Ellipsis jetpack MHS800L / MHS815L.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Unblock SIM PIN

If the SIM PIN for your Ellipsis Jetpack MHS800L / 800LPP / 815L / 815LPP is blocked, here's how to unblock it.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View SIM Card Number

To view the SIM card number for your Ellipsis Jetpack , see this info.

Status Indicators/Lights

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Signal Strength

Here's how to view the signal strength indicator on your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Text & Multimedia Messaging

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Delete Messages

To delete texts for the Ellipsis Jetpack - MHS800L/ MHS800LP/ MHS815L via the Admin page, see this.

Wi-Fi & Network

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

View Network Name and Password - Jetpacks / MiFi Hotspots

Here's how to find the network name and password for your internet-capable device/jetpack/hotspot.

Windows 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.

Windows 10 - Forget Wi-Fi Connection

Here's how to remove a saved Wi-Fi connection from your Windows 10 device.