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Verizon Ellipsis® Jetpack® MHS800L - Support Overview

Find support and online tools for your Ellipsis Jetpack.
Setup instructions
Learn how to set up your Ellipsis Jetpack MHS800L.

Ellipsis Jetpack MHS800L User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Ellipsis Jetpack MHS800L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Getting to Know Your Verizon Ellipsis Jetpack MHS815L

Get to know your new Verizon Ellipsis Jetpack MHS815L with this quick reference guide.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Activate / Set Up Device

Here's how to activate your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Video: Jetpack Digital Presentation
(length: 1:33)
Watch this video to learn how to get a fast and reliable internet connection wherever you go with a Verizon Jetpack.
Length: 1:33

Battery & Power

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Battery Power Management Settings

To configure display/sleep and power options for your Ellipsis Jetpack , view this.

Verizon EllipsisJetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Reboot Device

Here's how to complete a reboot (power reset) on your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Data

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Data Usage

To view how much data your Ellipsis Jetpack has used, see this info.

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Windows 10 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 10.

Device ID & Info

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Phone Number

Here's how to view the phone number for your Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Diagnostic Info

To view device/network-specific info for your Ellipsis Jetpack , see this.

View Network Name and Password - Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L

To view the Wi-Fi name and passwords for your Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L, view this.

Device Settings

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Advanced Settings

To change the advanced settings (LAN, etc.) on your Ellipsis Jetpack , view this.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - DMZ Settings

To test your Ellipsis Jetpack firewall settings, view this info.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - LAN Settings

To configure advanced LAN settings for your Ellipsis Jetpack , view this info.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Port Filtering

To block access to services or apps on your Ellipsis Jetpack , view this.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Sign in to the Admin Page

Here's how to navigate to the admin page for your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Hotspot

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your MHS800L / MHS800LPP / MHS815L / MHS815LPP to Mobile Hotspot.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Connected Devices

To view info for devices connected to your Ellipsis Jetpack , see this.

Lock, Unlock, Password & Security

Operating System & Software

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Update Firmware

Here's how to check for software updates for your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Software Version

Here's how to view the software version your Ellipsis Jetpack is running.

SIM Card

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Unblock SIM PIN

If the SIM PIN for your Ellipsis Jetpack MHS800L / 800LPP / 815L / 815LPP is blocked, here's how to unblock it.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View SIM Card Number

To view the SIM card number for your Ellipsis Jetpack , see this info.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis Jetpack.

Verizon EllipsisJetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Modify SIM PIN

Here's how to change the SIM card lock code on your Ellipsis jetpack MHS800L / MHS815L.

Status Indicators/Lights

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - LED Status Indicators

Here's how to view the LED status indicators on your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Verizon Ellipsis Jetpack- MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Signal Strength

Here's how to view the signal strength indicator on your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.

Text & Multimedia Messaging

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Delete Messages

To delete texts for the Ellipsis Jetpack - MHS800L/ MHS800LP/ MHS815L via the Admin page, see this.

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Text Messages

To view text messages sent to your Ellipsis Jetpack , see this info.

Wi-Fi & Network

Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.