Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue. |
Verizon Ellipsis® Jetpack® MHS800L - Support Overview
Verizon Ellipsis® Jetpack® MHS800L - Support Overview
Find support and online tools for your Ellipsis Jetpack.
Filter all topics below.
- How to Use
- Troubleshooting
All Topics
Activation, Setup & User Guides
Alerts & Reminders
Basics
Battery & Power
Computer/PC Connectivity
Data
Device ID & Info
Device Settings
GPS & Location Based Services
Hotspot
Lock, Unlock, Password & Security
Operating System & Software
SIM Card
Status Indicators/Lights
Text & Multimedia Messaging
Wi-Fi & Network
Activating Your New or Certified Pre-owned Verizon Jetpack
heading
Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.
Getting to Know Your Verizon Ellipsis Jetpack MHS815L
heading
Get to know your new Verizon Ellipsis Jetpack MHS815L with this quick reference guide.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Activate / Set Up Device
heading
Here's how to activate your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.
How to Check Verizon Coverage in the US
heading
Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.
How to Clean / Disinfect Your Device
heading
Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.
Re-installing PC Card / USB Modem Drivers
heading
Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.
Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)
heading
Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Battery Power Management Settings
heading
To configure display/sleep and power options for your Ellipsis Jetpack , view this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Reboot Device
heading
Here's how to complete a reboot (power reset) on your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.
Resolve Windows Device Manager Conflicts
heading
Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Data Usage
heading
To view how much data your Ellipsis Jetpack has used, see this info.
View Connected Device Data Usage - Windows 10
heading
If you want to view the data used by devices connected to a PC running Windows 10, view this info.
Windows 10 - Set Up a Metered Connection
heading
Here's how to limit the data used by your device connected to a PC running Windows 10.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Device ID (ESN / IMEI / MEID)
heading
To view the device ID (IMEI) for your Ellipsis Jetpack , see this info.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Diagnostic Info
heading
To view device/network-specific info for your Ellipsis Jetpack , see this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Phone Number
heading
Here's how to view the phone number for your Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP.
View Network Name and Password - Verizon Ellipsis® Jetpack® - MHS800L / MHS800LPP / MHS815L
heading
To view the Wi-Fi name and passwords for your Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L, view this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Advanced Settings
heading
To change the advanced settings (LAN, etc.) on your Ellipsis Jetpack , view this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - DMZ Settings
heading
To test your Ellipsis Jetpack firewall settings, view this info.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - LAN Settings
heading
To configure advanced LAN settings for your Ellipsis Jetpack , view this info.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Port Filtering
heading
To block access to services or apps on your Ellipsis Jetpack , view this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Restore Settings to Factory Defaults
heading
If your Ellipsis Jetpack powers off, crashes/freezes, view this info.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Sign in to the Admin Page
heading
Here's how to navigate to the admin page for your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Wireless Network Security Settings
heading
To view/change security settings for your Ellipsis Jetpack , see this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot
heading
Here's how to change the settings if you're having issues connecting your MHS800L / MHS800LPP / MHS815L / MHS815LPP to Mobile Hotspot.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Connected Devices
heading
To view info for devices connected to your Ellipsis Jetpack , see this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Change the Admin Password
heading
Here's how to change the admin password for your Ellipsis Jetpack .
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Update Firmware
heading
To check for software updates for your Ellipsis Jetpack , view this info.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Software Version
heading
To view the software version your Ellipsis Jetpack is running, see this.
Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Insert / Remove SIM Card
heading
Here's how to properly insert or remove a SIM card for your Ellipsis Jetpack.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Modify SIM PIN
heading
Here's how to change the SIM card lock code on your Ellipsis jetpack MHS800L / MHS815L.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Turn SIM PIN On / Off
heading
View this to lock the SIM card for your Ellipsis Jetpack .
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Unblock SIM PIN
heading
If the SIM PIN for your Ellipsis Jetpack MHS800L / 800LPP / 815L / 815LPP is blocked, here's how to unblock it.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View SIM Card Number
heading
To view the SIM card number for your Ellipsis Jetpack , see this info.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - LED Status Indicators
heading
To view the LED status indicators on your Ellipsis Jetpack , see this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Signal Strength
heading
Here's how to view the signal strength indicator on your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Delete Messages
heading
To delete texts for the Ellipsis Jetpack - MHS800L/ MHS800LP/ MHS815L via the Admin page, see this.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - View Text Messages
heading
To view text messages sent to your Ellipsis Jetpack , see this info.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Change the Wi-Fi Password
heading
Here's how to change the Wi-Fi password used to connect to your Ellipsis Jetpack MHS800L / MHS800LPP / MHS815L / MHS815LPP.
Verizon Ellipsis™ Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP - Network Mode Settings
heading
View this info on Network Mode Settings if you're having issues with calls, messages or data services.
View Network Name and Password - Jetpacks / MiFi Hotspots
heading
Here's how to find the network name and password for your internet-capable device/jetpack/hotspot.
Windows 10 - Add a Wi-Fi Network
heading
Here's how to add a Wi-Fi network on Windows 10.
Windows 10 - Forget Wi-Fi Connection
heading
Here's how to remove a saved Wi-Fi connection from your Windows 10 device.
24/7 automated phone system: call *611 from your mobile