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LG enV®3 - Support Overview

Find device-specific support and online tools for your LG enV3 .

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Display Easy Set-Up - LG enV®3

Here's how to set up and customize the display for your LG enV3.

Manual Firmware Over-The-Air (FOTA) Upgrade - LG enV®3

Here's how to perform an over-the-air firmware update on your LG enV3 if it doesn't update automatically.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - LG enV®3

Here's how to quickly navigate through the initial activation setup screens on your enV3.

Remove SD / Memory Card - LG enV®3

Here's how to remove the SD / memory card from your enV3.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files from Device - LG enV®3

Here's how to transfer music files from your enV3 to a computer.

Move Music Files to Device - LG enV®3

Here's how to transfer music files from a computer to your LG enV3.

Move Pictures / Videos from Device - LG enV®3

Here's how to transfer picture or video files from your enV3 to a computer.

Move Pictures / Videos to Device - LG enV®3

Here's how to transfer picture or video files from a computer to your LG enV3.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Video to Online Album - LG enV®3

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your LG enV3.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

USB Mass Storage - LG enV®3

Here's how to enable USB mass storage on your enV3.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - LG enV 3

Here's how to insert / remove the battery for your LG enV 3.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG enV®3

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your LG enV3.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - LG enV®3

To make your LG enV3 visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Send Contact via Bluetooth® - LG enV®3

Here's how to send a contact on your LG enV3 via Bluetooth.

Calendar

Add a Calendar Event - LG enV®3

Here's how to add a calendar event to your enV3.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - LG enV®3

Here's how to change the way your enV3 answers calls.

Auto Retry Mode - LG enV®3

Here's how to manually redial a number called from your enV 3 or set it to automatically retry.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - LG enV®3

Here's how to place a call from your LG enV3.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - LG enV®3

Here's how to clear the call history from your LG enV3.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - LG enV®3

If you're calling into an automated system (e.g., Voicemail) from your LG enV3 and your dialpad entries aren't recognized, view this info.

Place a Conference Call - LG enV®3

Here's how to place a conference call from your enV3.

Redial - LG enV®3

Here's how to manually redial a number called from your enV3.

Redial Settings - LG enV®3

Here's how to manually redial a number called from your enV3 or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - LG enV®3

Here's how to reset the call timers on your LG enV3.

Restriction Settings - LG enV®3

To allow or restrict access to services on your LG enV 3, view this info.

Speed Dial - LG enV®3

Here's how to add a speed dial to your enV3.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - LG enV®3

To turn Verizon network services on/off or if they aren't functioning on your enV3, view this info.

View Call History - LG enV®3

Here's how to view the call history of your LG enV 3.

Voice Activated Dialing - LG enV®3

Here's how to use the voice-activated dialing feature on your LG enV 3.

Camera, Photos & Videos

Common Camera Settings - LG enV®3

Here's info on common camera settings (e.g., flash, timer, etc.) for your LG enV3.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - LG enV®3

Here's how to transfer picture or video files from your enV3 to a computer.

Move Pictures / Videos to Device - LG enV®3

Here's how to transfer picture or video files from a computer to your LG enV3.

Move Pictures / Videos to SD / Memory Card - LG enV®3

Here's how to move pictures / videos from internal storage on your enV3 to an SD / memory card.

Record and Send Video via Messaging - LG enV®3

Here's how to record and send a video using your LG enV3.

Send an Existing Picture to Online Album - LG enV®3

Here's how to send saved pictures to Verizon Cloud from your LG enV 3.

Send an Existing Video to Online Album - LG enV®3

Here's how to send an existing video to an online album on your LG enV3.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture via Messaging - LG enV®3

Here's how to take and send a picture with your enV 3.

Take and Send a Video to Online Album - LG enV®3

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your LG enV3.

View Pictures / Videos - LG enV®3

Here's how to view pictures and/or videos on your enV3.

Computer/PC Connectivity

Media Transfer Protocol (MTP) Setting - LG enV®3

Here's how to enable media transfer for your enV3.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - LG enV®3

Here's how to add a contact to your LG enV3.

Back Up Contacts - Backup Assistant℠ - LG enV®3

Here's how to back up contacts using Backup Assistant on your LG enV3.

Caller ID Image - LG enV®3

Here's how to set or change the image for a saved contact on your LG enV3.

Delete a Contact - LG enV®3

Here's how to remove a contact from your LG enV 3.

Edit a Contact - LG enV®3

Here's how to edit a contact on your LG enV3.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Restore contacts - Backup Assistant℠ - LG enV®3

Here's how to restore contacts using Backup Assistant on your enV3.

Send Contact via Bluetooth® - LG enV®3

Here's how to send a contact on your LG enV3 via Bluetooth.

Device ID & Info

View Device ID (ESN / MEID) - LG enV®3

Here's how to view the device ID (ESN) for your enV3.

View PRL / ERI ID - LG enV®3

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your enV3.

View Phone Number - LG enV®3

Here's how to view the phone number for your LG enV3.

Device Settings

Adjust Backlight - LG enV®3

Here's how to adjust the backlight on your LG enV3.

Adjust Brightness - LG enV®3

Here's how to adjust screen brightness on your LG enV3.

Adjust Display Settings - LG enV®3

Here's how to adjust the display settings (e.g., Clock, Display Themes, etc.) for your LG enV 3.

Adjust Font Settings - LG enV®3

Here's how to adjust how text (font size, font type) appears on your LG enV3.

Alert Sounds - LG enV®3

Here's how to adjust alert sounds on your enV3.

Answer Options - LG enV®3

Here's how to change the way your enV3 answers calls.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Manage DTMF Tones - LG enV®3

If you're calling into an automated system (e.g., Voicemail) from your LG enV3 and your dialpad entries aren't recognized, view this info.

Music Only Mode - LG enV®3

Here's how to put your enV3 into a state where it can't connect to the Verizon network but can play music.

Phone Setup Wizard - LG enV®3

Here's how to quickly navigate through the initial activation setup screens on your enV3.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Turn Airplane Mode On / Off - LG enV®3

To turn Verizon network services on/off or if they aren't functioning on your enV3, view this info.

View Call Timers - LG enV®3

Here's how to view call timers on your enV3.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

My Verizon Website - Internet Spam Blocking

Here's how to permanently block text message spam sent from email addresses, domains or text nicknames.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - LG enV®3

Here's how to turn GPS location for your LG enV3 on or off.

Home Screen

Banner Settings - LG enV®3

Here's how to configure the personalized greeting on the Home screen of your LG enV3.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Clear Temporary Internet Files - LG enV®3

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG enV 3, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - LG enV®3

Here's how to open the default web browser on your LG enV 3.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Keyboard

Set shortcut - LG enV®3

Here's how to set a keypad shortcut on your enV3 to quickly access menu items.

Text Message Entry Method - LG enV®3

Here's how to choose how the keypad on your enV3 enters text.

Turn Keyguard On / Off - LG enV®3

Here's how to lock or unlock the keypad on your LG enV3.

Language

Language Selection - LG enV®3

Here's how to change the language used on your enV3.

Lock, Unlock, Password & Security

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - LG enV®3

To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Format SD / Memory Card - LG enV®3

Here's how to erase all data on the SD / memory card of your enV 3.

Memory Save Location - LG enV®3

Here's how to change the location where your LG enV 3 saves media files.

Move Audio files to / from Memory card - LG enV®3

Here's how to transfer audio files between an SD / memory card and your enV3.

Move Pictures / Videos to SD / Memory Card - LG enV®3

Here's how to move pictures / videos from internal storage on your enV3 to an SD / memory card.

Remove SD / Memory Card - LG enV®3

Here's how to remove the SD / memory card from your enV3.

Music

Move Music Files from Device - LG enV®3

Here's how to transfer music files from your enV3 to a computer.

Move Music Files to Device - LG enV®3

Here's how to transfer music files from a computer to your LG enV3.

Music Only Mode - LG enV®3

Here's how to put your enV3 into a state where it can't connect to the Verizon network but can play music.

Play Music Files - LG enV®3

Here's how to play music files on your enV3.

Sync Music - LG enV®3

Here's how to sync music between your enV3 and Windows PC / Mac.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Manual Firmware Over-The-Air (FOTA) Upgrade - LG enV®3

Here's how to perform an over-the-air firmware update on your LG enV3 if it doesn't update automatically.

Master Reset - LG enV®3

Here's how to restore your LG enV3 to factory default settings.

System Select - LG enV®3

Here's how to change the network mode selection setting on your enV3.

View Software Version - LG enV®3

Here's how to view the software version your LG enV3 is running.

Sounds, Volume & Audio

Alert Sounds - LG enV®3

Here's how to adjust alert sounds on your enV3.

Service Alerts - LG enV®3

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your EnV3.

Set Ringtones - LG enV®3

Here's how to select or change ringtones on your LG enV3.

Sound Easy Set-Up - LG enV®3

Here's how to set notification sounds on your LG enV 3.

Use Speakerphone - LG enV®3

To utilize the speakerphone functionality on your enV 3, view this info.

Volume Controls - LG enV®3

Here's how to adjust volume if your LG enV3 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - LG enV®3

Here's how to check settings on your enV3 if you're not receiving your picture / video messages.

Auto Save Messages - LG enV®3

Here's how to set your enV3 to automatically save sent messages.

Create and Send a Text Message - LG enV®3

Here's how to compose and send a text message on your enV3.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - LG enV®3

Here's how to delete text messages from your LG enV3.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Record and Send Video via Messaging - LG enV®3

Here's how to record and send a video using your LG enV3.

Save a Picture / Video Message - LG enV®3

Here's how to save a picture or video file sent as a message to your enV3.

Send Existing Picture via Messaging - LG enV®3

Here's how to send a saved picture from your LG enV3 to a messaging recipient.

Send Existing Video via Messaging - LG enV®3

Here's how to send a saved video on your enV3 to a messagingrecipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Entry Method - LG enV®3

Here's how to choose how the keypad on your enV3 enters text.

Text Message Signature - LG enV®3

To add, remove or edit the text message signature on your LG enV 3, view this info.

Turn Message Delivery Confirmation Setting On / Off - LG enV®3

To receive delivery confirmation for messages sent from your LG enV3, view this.

View Text Messages - LG enV®3

Here's how to view text messages on your enV3.

Tips, Tricks & Shortcuts

Cut, Copy and Paste Text - LG enV®3

Here's how to cut, copy and paste text on your LG enV3.

Visual & Hearing Accessibility

Common Accessibility Settings - 4G Basic Phone (LG)

Here's how to turn on your accessibility options on your LG 4G Basic Phone.

Manage TTY Settings - LG enV®3

To change the TTY settings on your LG enV3, check out this info.

Wallpapers/Theme

Set Wallpaper - LG enV®3

Here's how to set the Home screen image on your LG enV3.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55