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Samsung Galaxy Core Prime™ - Support Overview
This online tool will help you identify and resolve problems with your device.
Filter all topics below.
- Apps & Widgets
- Features
- How to Use
- Troubleshooting
Download and Install Samsung Gear Manager - Android
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Using Verizon Wireless or Manufacturer Approved Accessories
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Activate New Device - Existing Verizon Customer
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Activate Your Device FAQs
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How to use Verizon Cloud
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Perform Over-The-Air Activation (OTA)
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Prepare for an International Trip
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Samsung Galaxy Core Prime - Activate / Set Up Device
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Samsung Galaxy Core Prime - Add an Existing Google Account
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Samsung Galaxy Core Prime - Adjust Account Sync Settings
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Samsung Galaxy Core Prime - Create a New Google Account
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Samsung Galaxy Core Prime - Insert / Remove SIM Card
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Set up Verizon Prepaid Service - Android
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Smart Setup Guide
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Top 10 Things to Do with Your New Smartphone
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Validate Emergency Address (E911)
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Video: How to Activate Your Device(length: 2:57)
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Video: What is Verizon Cloud?(length: 1:34)
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Content Transfer Center
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Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
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Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
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Samsung Galaxy Core Prime - Move Files from Internal Storage to SD / Memory Card
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Samsung Galaxy Core Prime - Move Media Files to / from Computer
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Smart Setup Guide
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Transfer Content with Samsung Smart Switch Mobile App
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Verizon Cloud - Transfer Content - Android Smartphone
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How to Clean / Disinfect Your Device
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How to Clean Your Samsung Galaxy Device
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Samsung Galaxy Core Prime - Volume Controls
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Battery Issues - Battery Usage
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Battery Troubleshooting Basics
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Manage Adaptive Battery / Battery Optimization Settings - Android (Samsung)
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Power & Charging Issues - Non-Removable Battery Devices
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Power & Charging Issues - Removable Battery Devices
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Power Cycle the Wireless Device
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Samsung Galaxy Core Prime - Insert / Remove Battery
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Samsung Galaxy Core Prime - Soft Reset
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Samsung Galaxy Core Prime - Turn Power Saver On / Off
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Samsung Galaxy Core Prime - View / Extend Battery Life
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Samsung Galaxy Core Prime - View Battery Info
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Samsung Galaxy Core Prime - Send Contact via Bluetooth
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Connect your Vehicle to Bluetooth
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Create a Paired Connection - Windows
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Delete Paired Bluetooth Connection - Android
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Resolving Car Kit mode
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Samsung Galaxy Core Prime - Turn Bluetooth On / Off
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Add / Remove Spam Blocks - My Verizon Website
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Add a Block - Call & Message Blocking - My Verizon Website
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Call Waiting - Smartphone
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Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly
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Move Pictures / Videos to Device - Android Smartphone
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Remove a Block - Call & Message Blocking - My Verizon Website
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Samsung Galaxy Core Prime - Add / Remove Speed Dial Number
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Samsung Galaxy Core Prime - Block / Unblock Numbers
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Samsung Galaxy Core Prime - Call a Number
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Samsung Galaxy Core Prime - Manage DTMF Tones
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Samsung Galaxy Core Prime - Place a Conference Call
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Samsung Galaxy Core Prime - Use Speakerphone
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Samsung Galaxy Core Prime - View / Delete Call History
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Video: Verizon Messages - HD Video Calling(length: 1:46)
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Wi-Fi Calling - Android - Determine Wi-Fi Call
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Samsung Galaxy Core Prime - Share Video from Gallery
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Access Google Photos - Android
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Ensure Picture / Video Message does not Exceed File Size Limit
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Samsung Galaxy Core Prime - Common Camera Settings
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Samsung Galaxy Core Prime - Move Media Files to / from Computer
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Samsung Galaxy Core Prime - Record and Share a Video
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Samsung Galaxy Core Prime - Share Picture from Gallery
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Samsung Galaxy Core Prime - Take and Share a Picture
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Samsung Galaxy Core Prime - View Pictures / Videos
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Supported file types for Picture / Video Messaging
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Resolve Windows Device Manager Conflicts
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Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone
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Choose Contacts to Display on Device
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Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook
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Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
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Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
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Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage
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Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook
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Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
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Samsung Galaxy Core Prime - Add a Contact
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Samsung Galaxy Core Prime - Delete a Contact
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Samsung Galaxy Core Prime - Edit a Contact
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Samsung Galaxy Core Prime - Link / Unlink Contacts
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Samsung Galaxy Core Prime - View Contact Sync Source
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Video: Managing Contacts Using My Verizon(length: 2:34)
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Video: Managing Duplicate Contacts Using Google(length: 2:45)
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Video: Managing Duplicate Contacts Using Your Android Device(length: 3:21)
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Samsung Galaxy Core Prime - Turn Data On / Off
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Data gifting for eligible shared data mobile plans FAQs
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PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
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Samsung Galaxy Core Prime - Allow / Deny Data Roaming
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Samsung Galaxy Core Prime - Manage Data Usage
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Samsung Galaxy Core Prime - Restrict Data Usage by App
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Turn Facebook Video Autoplay On / Off
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Samsung Galaxy Core Prime - Set Date and Time
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Auto Date and Time - Android
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Samsung Galaxy Core Prime - View Phone Number
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Samsung Galaxy Core Prime - View SIM Card Number
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Check for Physical Damage
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Check for Water Damage - Samsung
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Damaged Device Fee FAQs
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How to Locate ESN or MEID Serial Numbers on Phones
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My Verizon Website - View Device Info
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Samsung Galaxy Core Prime - View Device ID
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Samsung Galaxy Core Prime - View MAC Address
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Samsung Galaxy Core Prime - View Signal Strength
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Understanding ESN and MEID Numbers
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Samsung Galaxy Core Prime - Mode Change
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Samsung Galaxy Core Prime - Turn Airplane Mode On / Off
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Configure Company Name ID
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Samsung Galaxy Core Prime - Manage DTMF Tones
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Samsung Galaxy Core Prime - Manage Do Not Disturb Settings
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Samsung Galaxy Core Prime - Network Mode Settings
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Samsung Galaxy Core Prime - Reset All Settings
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Samsung Galaxy Core Prime - Set Up Printing
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Samsung Galaxy Core Prime - Turn Screen Rotation On / Off
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Samsung Galaxy Core Prime - USB Debugging Mode
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Samsung Galaxy Core Prime - Vibrate Mode
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Samsung Galaxy Core Prime - View Device Screen on TV
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Turn TalkBack / Screen Reader On or Off - Android
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Samsung Galaxy Core Prime - Perform a Gmail Sync
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Samsung Galaxy Core Prime - Remove Gmail Account
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Samsung Galaxy Core Prime - Remove a Personal / Corporate Email Account
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Samsung Galaxy Core Prime - View and Reply to an Email Message
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Configure the Email Client to Leave Messages on Server after Retrieval
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Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh
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Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
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Gmail for Android - Auto Signature
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Gmail for Android - Compose and Send a Message
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Gmail for Android - Delete Messages
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Gmail for Android - Manage Notifications
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Gmail for Android - Reply to a Message
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Gmail for Android - View Account Address / Username
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Gmail for Android - View Messages
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Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
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Recover Gmail Sign-in Information
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Samsung Galaxy Core Prime - Add a Personal / Corporate Email Account
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Samsung Galaxy Core Prime - Compose and Send Email Message
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Samsung Galaxy Core Prime - Delete Email Messages
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Samsung Galaxy Core Prime - Email Account Common Settings
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Samsung Galaxy Core Prime - Email Account Data Usage Settings
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Samsung Galaxy Core Prime - Email Account Notification Settings
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Samsung Galaxy Core Prime - Email Account Password and Server Settings
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Samsung Galaxy Core Prime - Email Account Signature Settings
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Samsung Galaxy Core Prime - Email Account Sync Frequency Settings
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Samsung Galaxy Core Prime - Manage Corporate Email Settings
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Samsung Galaxy Core Prime - Manually Add a Personal Email Account
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Standard Email Messaging Ports
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Unlock a Gmail Account
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Update the Gmail Password - Android
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Video: Troubleshooting Personal and Corporate Email(length: 3:24)
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Find My Device - Android - Remotely Erase Device
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Find My Device - Android - Remotely Locate Device
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Find My Device - Android - Remotely Lock Device
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Find My Device - Android - Remotely Ring Device
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How to Find Your Lost or Stolen Phone or Tablet
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Turn Find My Device On / Off - Android
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E911 Compliance FAQs
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Find My Mobile - Samsung
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GPS Location Settings - Android
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Google Maps - Download an Offline Map
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Improving GPS Performance
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Samsung Galaxy Core Prime - Turn GPS Location On / Off
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Samsung Galaxy Core Prime - Google Backup and Restore
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Samsung Galaxy Core Prime - View / Manage Home Screen Panels
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Samsung Galaxy Core Prime - Customize Your Home Screen
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Samsung Galaxy Core Prime - View Signal Strength
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Samsung Galaxy Core Prime - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot
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Samsung Galaxy Core Prime - Change Mobile / Wi-Fi Hotspot Password
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Samsung Galaxy Core Prime - Manage Mobile / Wi-Fi Hotspot Settings
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Samsung Galaxy Core Prime - Tethered Modem Connection
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Samsung Galaxy Core Prime - Turn Mobile / Wi-Fi Hotspot On / Off
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Samsung Galaxy Core Prime - Turn Data On / Off
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Chrome Browser - Android - Access Websites
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Chrome Browser - Android - Add a Browser Bookmark
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Chrome Browser - Android - Allow / Block Browser Cookies
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Chrome Browser - Android - Clear Temporary Internet Files
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Chrome Browser - Android - Delete a Browser Bookmark
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Chrome Browser - Android - Edit a Browser Bookmark
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Chrome Browser - Android - Open a Browser Bookmark
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Chrome Browser - Android - Save Pictures from Browser
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Chrome Browser - Android - Turn JavaScript On / Off
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Delete Temporary Internet Files and Cookies - Safari
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Disable Work Offline - Internet Browser
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How to Check Your Internet Connection Speed
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Power Cycling and Launching Mobile Web Browser
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View Browser History - Android
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Turn Voice Input On / Off - Android
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Samsung Galaxy Core Prime - Language Selection
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Samsung Galaxy Core Prime - Enable / Disable / Modify Screen Lock
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Samsung Galaxy Core Prime - Set Lock Screen Notifications
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Samsung Galaxy Core Prime - Unlock Screen
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Device Locking FAQs
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Samsung Galaxy Core Prime - Enable / Disable / Modify SIM PIN
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Samsung Galaxy Core Prime - Manage Screen Lock Settings
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Format SD / Memory Card via PC
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Samsung Galaxy Core Prime - Check Device Storage
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Samsung Galaxy Core Prime - Format SD / Memory Card
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Samsung Galaxy Core Prime - Insert or Remove SD / Memory Card
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Samsung Galaxy Core Prime™ - Remove SD / Memory Card
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Verizon Cloud - Website - View Storage Meter / Upgrade Memory
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Apple Music - My Verizon app - Opt In
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Move Music to Device - Android™ Smartphone
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Subscribe to Apple Music - My Verizon Website
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Protect Against Downloading Ransomware Malware - Android
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Remove Ransomware From the Device - Android
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Samsung Galaxy Core Prime - Factory Data Reset (Powered Off)
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Samsung Galaxy Core Prime - Factory Data Reset (Powered On)
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Samsung Galaxy Core Prime - Install Device Software Updates
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Samsung Galaxy Core Prime - View Software Version
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Software Upgrade Assistant (Samsung) - Initial Setup
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Software Upgrade Assistant (Samsung) - Repair Assistant
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Software Upgrade Assistant (Samsung) - Software Update
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Samsung Galaxy Core Prime - View SIM Card Number
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My Verizon Website - Locate the SIM PIN / PUK
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SIM Card Tips and Tricks
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SIM and eSIM FAQs
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Samsung Galaxy Core Prime - Enable / Disable / Modify SIM PIN
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Samsung Galaxy Core Prime - Insert / Remove SIM Card
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Unblock SIM PIN - Android Smartphones / Tablets
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Manage Facebook Privacy
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Resolve Volume Issues
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Samsung Galaxy Core Prime - Vibrate Mode
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Samsung Galaxy Core Prime - Volume Controls
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Verizon Cloud - Android - Connect to / Disconnect from a TV
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Cancel Text Messaging Subscriptions
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Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device
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Mute / Unmute Messages
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Report Spam Messages
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Samsung Galaxy Core Prime - Set Default Messaging App
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Samsung Galaxy Core Prime - Turn Premium SMS Permissions On / Off
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Save a Picture / Video Message - Android Smartphone
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Send Picture/Video Message using Email
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Text Message Notification Settings - Android
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Text to Landline FAQs
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Texting FAQs - International messaging & email to text
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Verizon Messages - Website - Print Text Messages
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Video: Verizon Messages - Basic Use (length: 1:24)
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Video: Verizon Messages - Getting Creative(length: 1:31)
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Video: Verizon Messages - On the Move(length: 2:05)
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Android - Access Menus with Long Press
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Samsung Galaxy Core Prime - Capture a Screenshot
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Top 10 Things to Do with Your New Smartphone
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Accessibility Settings - Android
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Configure TalkBack / Screen Reader Settings - Android
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Magnification Gestures / Touch Zoom - Android
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Samsung Galaxy Core Prime - Manage TTY Settings
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Turn Assisted Dialing On / Off - Samsung Smartphones
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Turn TalkBack / Screen Reader On or Off - Android
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Samsung Galaxy Core Prime - Add a Virtual Private Network
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Samsung Galaxy Core Prime - Add a Wi-Fi Network
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Samsung Galaxy Core Prime - Auto Switch Between Wi-Fi and Mobile Data Networks
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Samsung Galaxy Core Prime - Network Mode Settings
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Samsung Galaxy Core Prime - Remove Wi-Fi Connection
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Samsung Galaxy Core Prime - View MAC Address
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Samsung Galaxy Core Prime - Turn Wi-Fi On / Off
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Video: Troubleshooting a Wi-Fi Connection(length: 2:55)
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Wi-Fi Calling - Android - Determine Wi-Fi Call
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