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Samsung Galaxy Note® 10.1 2014 Edition - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note 10.1 2014 Edition.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to quickly set up your Galaxy Note 10.1 2014 Edition.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove SIM Card - Samsung Galaxy Note 10.1 2014 Edition

Here's how to properly insert or remove a SIM card for your Galaxy Note 10.1 2014 Edition.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Note® 10.1 2014

Here's how to move files from internal storage on your Galaxy Note 10.1 2014 tablet to an SD / memory card.

Move Music Files from Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer music files from your Galaxy Note 10.1 2014 Edition tablet to a computer.

Move Music Files to Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer music files from a computer to your Galaxy Note 10.1 2014 Edition tablet.

Move Pictures / Videos from Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer picture or video files from your Samsung Galaxy Note 10.1 2014 Edition to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer picture or video files from a computer to your Samsung Galaxy Note 10.1 2014 Edition.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Sign In / Out - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to sign in/out of additional user accounts set up on your Galaxy Note 10.1.

View Signal Strength - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view signal strength on the Galaxy Note 10.1 2014 Edition.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to improve the battery life for your Galaxy Note 10.1 2014 Edition.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Restart Device - Samsung Galaxy Note 10.1 2014 Edition

Here's how to restart your Galaxy Note 10.1 2014 Edition if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy Note 10.1 2014 Edition tablet.

View Battery Info - Samsung Galaxy Note® 10.1 2014 Edition

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note 10.1 2014 Edition.

View Battery Status - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view charging status, remaining battery and what uses the most battery on your Samsung Galaxy Note 10.1 2014 Edition.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Send Contact via Bluetooth® - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to send a contact on your Samsung Galaxy Note 10.1 2014 Edition via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Note 10.1 2014 Edition

Here's how to turn Bluetooth for your Galaxy Note 10.1 2014 Edition tablet on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Turn Airplane Mode On / Off - Samsung Galaxy Note® 10.1 2014 Edition

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 10.1 2014 Edition tablet, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Move Pictures / Videos from Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer picture or video files from your Samsung Galaxy Note 10.1 2014 Edition to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer picture or video files from a computer to your Samsung Galaxy Note 10.1 2014 Edition.

View Pictures / Videos - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view pictures and/or videos on your Galaxy Note 10.1 2014 Edition.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to use your Note® 10.1 2014 Edition as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to facilitate a connection between your Galaxy Note 10.1 2014 Edition and a computer with the Android SDK.

Contacts

Add a Contact - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add a contact to your Galaxy Note 10.1 (2014 Edition).

Caller ID Image - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to set or change the image for a saved contact on your Galaxy Note 10.1 2014 Edition tablet.

Contact ID Image - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to set or change the image for a saved contact on your Galaxy Note 10.1 (2014 edition).

Delete a Contact - Samsung Galaxy Note® 10.1 2014

Here's how to remove a contact from your Galaxy Note 10.1 2014 tablet.

Edit a Contact - Samsung Galaxy Note® 10.1 2014

Here's how to edit a contact on your Galaxy Note 10.1.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to export contacts to an SD / memory card in your Galaxy Note 10.1 2014 Edition.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to import contacts from an SD / memory card to your Galaxy Note 10.1.

Link / Unlink Contacts - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to link or unlink duplicate contacts in your Galaxy Note 10.1 2014 Edition.

Send Contact via Bluetooth® - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to send a contact on your Samsung Galaxy Note 10.1 2014 Edition via Bluetooth.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note 10.1 2014 Edition.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Cancel Verizon Data Service Auto-Renew (Prepaid) - Android™ Tablet

Here's how to turn off the auto renew functionality of your Prepaid Verizon Data on your tablet.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Manage Data Usage - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note 10.1 2014 Edition tablet.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Data On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn mobile data for your Galaxy Note 10.1 2014 Edition on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view / restrict the amount of data an app on your Galaxy Note 10.1 2014 Edition tablet uses.

Date & Time

Set Date and Time - Samsung Galaxy Note® 10.1 2014 Edition

If your Galaxy Note 10.1 2014 Edition shows the incorrect date and/or time, view this to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view the device ID (IMEI) for your Galaxy Note 10.1 2014 Edition.

View MAC Address - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view the Wi-Fi MAC address for your Galaxy Note 10.1 2014 Edition.

View Phone Number - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view the phone number for your Galaxy Note 10.1 2014 Edition tablet.

Device Settings

Add a User Account - Samsung Galaxy Note 10.1 2014 Edition

Here's how to add a user profile so multiple people can use your Galaxy Note 10.1 2014 Edition tablet.

Adjust Account Sync Settings - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view sync settings on your Galaxy Note 10.1 2014 Edition if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - Samsung Galaxy Note 10.1 2014 Edition

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Daydream, Smart stay, etc.) for your Galaxy Note® 10.1 2014 Edition.

Edit / Remove a User Account - Samsung Galaxy Note 10.1 2014 Edition

Here's how to modify or delete a user account on your Galaxy Note 10.1 2014 Edition tablet.

Manage Alerts / Notifications - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note 10.1.

Manage Do Not Disturb Settings - Samsung Galaxy Note® 10.1 2014 Edition

If your Galaxy Note 10.1 2014 Edition isn't receiving alerts for texts and email, here's how to check 'Do not disturb' settings.

Set Up Printing - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to set up and add a printer to your Samsung Galaxy Note 10.1 2014 Edition.

Turn Airplane Mode On / Off - Samsung Galaxy Note® 10.1 2014 Edition

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 10.1 2014 Edition tablet, view this info.

Turn Screen Rotation On / Off - Samsung Galaxy Note® 10.1 2014 Edition

If the display on your Galaxy Note 10.1 2014 Edition doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add an email account to your Note 10.1 2014 Edition.

Add an Existing Google™ Account - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add an existing Google account to your Galaxy Note 10.1 2014 Edition.

Adjust Account Sync Settings - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view sync settings on your Galaxy Note 10.1 2014 Edition if you're not receiving email and app notifications.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Compose and Send Email Message - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to create and send an email message from your Galaxy Note 10.1 2014 Edition.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to delete email messages from your Galaxy Note® 10.1 2014 Edition.

Email Account Common Settings - Samsung Galaxy Note® 10.1 2014 Edition

Here's info on common personal email settings (e.g., account name, etc.) for your Samsung Galaxy Note 10.1 2014 Edition.

Email Account Data Usage Settings - Samsung Galaxy Note® 10.1 2014 Edition

To modify data usage options for the personal email account on your Galaxy Note 10.1 2014 Edition, view this info.

Email Account Notification Settings - Samsung Galaxy Note® 10.1 2014 Edition

If you're not getting notifications for the personal email on your Galaxy Note 10.1 2014 Edition, view this info.

Email Account Password and Server Settings - Samsung Galaxy Note® 10.1 2014 Edition

To update the personal email password/server settings for your Note 10.1 2014 Edition, view this.

Email Account Signature Settings - Samsung Galaxy Note® 10.1 2014 Edition

To enter or edit the personal email signature on your Galaxy Note 10.1 2014 Edition, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Note® 10.1 2014 Edition

To adjust the personal email sync frequency settings on your Galaxy Note 10.1 2014 Edition, view this info.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Samsung Galaxy Note® 10.1 2014 Edition

Here's info on updating work email settings for your Galaxy Note 10.1 2014 Edition.

Perform a Gmail™ Sync - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note 10.1 2014 Edition.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Note® 10.1 2014 Edition

Removing then re-adding a work email account on your Galaxy Note 10.1 2014 Edition often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Note® 10.1 2014 Edition

Removing then re-adding a Gmail account on your Galaxy Note 10.1 2014 Edition often fixes email issues.

Remove a Personal Email Account - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to remove a personal email account from your Galaxy Note 10.1 2014 Edition tablet.

Reply to an Email Message - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to reply to an email message from your Galaxy Note 10.1.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn GPS location for your Galaxy Note 10.1 2014 Edition tablet on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Motions and Gestures - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to manage motion-activated services for your Galaxy Note 10.1 2014 Edition.

Motions and Gestures - Samsung Galaxy Tab® 4 (10.1)

Here's how to manage motion-activated services for your Galaxy Tab 4 (10.1).

Google Backup & restore

Create a New Google™ Account - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to create a new Google account on your Samsung Galaxy Note® 10.1 2014 Edition.

Google™ Backup and Restore - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note 10.1 2014 Edition.

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Add Folders to Home Screen - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add folders to a Home screen on your Galaxy Note 10.1 tablet.

Add Shortcuts to Home Screen - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add a shortcut to a Home screen on your Galaxy Note 10.1 tablet.

Add Widgets to Home Screen - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Note 10.1 2014 Edition.

Remove Items from Home Screen - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Note 10.1 2014 Edition.

Rename Home Screen Folder - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to rename the Home screen folder on your Galaxy Note 10.1 2014 Edition.

View / Manage Home Screen Panels - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view and add Home screen panels for your Galaxy Note 10.1 2014 Edition tablet.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Note 10.1 2014 Edition.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Galaxy Note 10.1 2014 Edition.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn the Mobile Hotspot for your Galaxy Note 10.1 2014 Edition on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Add a Virtual Private Network - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add a virtual private network (VPN) to your Samsung Galaxy Note 10.1 2014 Edition.

Change the Browser Start / Home Page - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to change the Home page in your web browser on your Galaxy Note 10.1 2014 Edition.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Open Web Browser - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to open the default web browser on your Samsung Galaxy Note 10.1 2014 Edition.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Turn Data On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn mobile data for your Galaxy Note 10.1 2014 Edition on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to change the language used on your Galaxy Note 10.1 2014 Edition.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to configure the screen lock settings for your Galaxy Note 10.1 2014 Edition.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Set Lock Screen Notifications - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to manage how notifications appear on your Galaxy Note 10.1 2014 Edition tablet when the screen is locked.

Set Up Screen Lock - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to set up a screen lock option (password, pattern, etc.) for your Galaxy Note 10.1 2014 Edition.

Turn Off Screen Lock - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your Galaxy Note 10.1 2014 Edition.

Turn SIM PIN On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn the SIM PIN lock code for your Galaxy Note 10.1 (2014 Edition) on or off.

Unlock Screen - Samsung Galaxy Note® 10.1 2014 Edition

To unlock the screen on your Note 10.1, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to check available space if your Galaxy Note 10.1 2014 Edition runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to export contacts to an SD / memory card in your Galaxy Note 10.1 2014 Edition.

Format SD / Memory Card - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to erase all data on the SD / memory card in your Galaxy Note 10.1 2014 Edition.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to import contacts from an SD / memory card to your Galaxy Note 10.1.

Insert or Remove SD / Memory Card - Samsung Galaxy Note 10.1 2014 Edition

Here's how to insert or remove an SD / memory card for your Galaxy Note 10.1 tablet.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files from Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer music files from your Galaxy Note 10.1 2014 Edition tablet to a computer.

Move Music Files to Device - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to transfer music files from a computer to your Galaxy Note 10.1 2014 Edition tablet.

Navigating & Multitasking

Use Multi Window - Samsung Galaxy Note 10.1 2014 Edition

Here's how to use two apps simultaneously on your Galaxy Note 10.1 2014 Edition tablet.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to factory / hard reset your Samsung Galaxy Note 10.1 2014 Edition if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Note® 10.1 2014 Edition

If your Galaxy Note 10.1 2014 Edition has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - Samsung Galaxy Note® 10.1 2014 Edition

To check for or to install software updates on your Galaxy Note 10.1 2014 Edition, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Reset All Settings - Samsung Galaxy Note® 10.1 2014 Edition

If your Galaxy Note 10.1 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy Note 10.1 2014 Edition Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

View Software Version - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view the software version your Galaxy Note 10.1 2014 Edition is running.

S Pen

Configure S Pen™ Settings - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to set up S Pen options on your Galaxy Note 10.1 (2014) tablet.

SIM Card

Insert / Remove SIM Card - Samsung Galaxy Note 10.1 2014 Edition

Here's how to properly insert or remove a SIM card for your Galaxy Note 10.1 2014 Edition.

Modify SIM PIN - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to change the SIM card lock code on your 2014 Galaxy Note 10.1.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn the SIM PIN lock code for your Galaxy Note 10.1 (2014 Edition) on or off.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to view the SIM card number associated with your Note 10.1 2014 Edition.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Manage Alerts / Notifications - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note 10.1.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to select or change ringtones on your Galaxy Note 10.1 2014 Edition tablet.

Turn Off All Sounds - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn off / silence all sounds on your Galaxy Note 10.1 2014 Edition.

Vibrate Mode - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn vibrate mode for your Galaxy Note 10.1 2014 Edition on or off.

Volume Controls - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to adjust volume if your Galaxy Note 10.1 2014 Edition doesn't vibrate or play sounds when receiving email / alerts.

TV

View Device Screen on TV - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to display your Galaxy Note 10.1 2014 Edition screen on a compatible device (e.g. HDTV).

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to capture and view a screenshot on your Galaxy Note 10.1 2014 Edition tablet.

Cut, Copy and Paste Text - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to cut, copy and paste text on your Galaxy Note 10.1 2014 Edition.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Set Wallpaper - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to set the Home screen image on your Galaxy Note 10.1 2014 Edition.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note 10.1 2014 Edition with other Wi-Fi capable devices.

Add a Virtual Private Network - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add a virtual private network (VPN) to your Samsung Galaxy Note 10.1 2014 Edition.

Add a Wi-Fi Network - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to add an available Wi-Fi network to your Galaxy Note 10.1 2014 Edition.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® 10.1 2014 Edition

To allow your Galaxy Note 10.1 2014 Edition to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Samsung Galaxy Note® 10.1 2014 Edition

View this info if the Wi-Fi network you want to add to your Galaxy Note 10.1 2014 Edition tablet doesn't display.

Network Mode Settings - Samsung Galaxy Note® 10.1 2014 Edition

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Remove Wi-Fi Connection - Samsung Galaxy Note® 10.1 2014 Edition

To remove a saved Wi-Fi network from your Galaxy Note 10.1 2014 Edition, view this info.

Turn Wi-Fi On / Off - Samsung Galaxy Note® 10.1 2014 Edition

Here's how to turn Wi-Fi for your Note 10.1 2014 Edition tablet on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55