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Samsung Galaxy Note® 10.1 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note 10.1.
Troubleshoot Galaxy Note 10.1
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Note® 10.1

Here's how to quickly set up your Galaxy Note 10.1 tablet.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove SIM Card - Samsung Galaxy Note 10.1

Here's how to properly insert or remove a SIM card for your Galaxy Note 10.1 tablet.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Note® 10.1

Here's how to move files from internal storage on your Samsung Galaxy Note 10.1 to an SD / memory card.

Move Media Files to / from Computer - Samsung Galaxy Note 10.1

Here's how to transfer picture, video or music files between your Galaxy Note 10.1 and a computer.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

View Signal Strength - Samsung Galaxy Note® 10.1

Here's how to view the signal strength on your Galaxy Note 10.1 tablet.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Restart Device - Samsung Galaxy Note 10.1

Here's how to restart your Galaxy Note 10.1 tablet if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy Note® 10.1

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy Note 10.1 tablet.

View / Extend Battery Life - Samsung Galaxy Note® 10.1

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Note 10.1 tablet.

View Battery Info - Samsung Galaxy Note® 10.1

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note 10.1.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Samsung Galaxy Note® 10.1 Simulator: Pairing With a Bluetooth® Headset

Learn how to pair your Samsung Galaxy Note™ 10.1 with your Bluetooth headset.

Samsung Galaxy Note® 10.1 Simulator: Turning Bluetooth® On

Learn how to turn on Bluetooth functionality on your Samsung Galaxy Note 10.1.

Send Contact via Bluetooth® - Samsung Galaxy Note® 10.1

Here's how to send a contact on your Galaxy Note 10.1 tablet via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Note 10.1

Here's how to turn Bluetooth for your Galaxy Note 10.1 tablet on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Turn Airplane Mode On / Off - Samsung Galaxy Note® 10.1

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 10.1 tablet, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Move Media Files to / from Computer - Samsung Galaxy Note 10.1

Here's how to transfer picture, video or music files between your Galaxy Note 10.1 and a computer.

Samsung Galaxy Note® 10.1 Simulator: Adjusting Video Setting for Messaging

Learn how to adjust the video setting messaging on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Changing the Camera from Rear to Front-Facing

An interactive guide on how to change the camera from rear to front-facing on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Note 10.1. .

Samsung Galaxy Note® 10.1 Simulator: Sharing

A visual guide to sharing a video on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Taking a Picture

Learn how to send an email to a group with your Samsung Galaxy Note II.

Samsung Galaxy Note® 10.1 Simulator: Using Best Shot

Discover how to use Best Shot on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Buddy Photo Share

Discover how to use Buddy Share on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Burst Shot

An interactive guide on how to use Burst Shot on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Share Shot

An interactive guide on how to use Share Shot on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Zooming In and Out

Discover how to zoom in and out using your Samsung Galaxy Note 10.1.

View Device Screen on TV - Samsung Galaxy Note® 10.1

Here's how to view your Galaxy Note 10.1 screen on another compatible display (e.g. TV).

View Pictures / Videos - Samsung Galaxy Note® 10.1

Here's how to view pictures and/or videos on your Galaxy Note 10.1 tablet.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - Samsung Galaxy Note® 10.1

Here's how to facilitate a connection between your Galaxy Note 10.1 and a computer with the Android SDK.

Contacts

Add a Contact - Samsung Galaxy Note® 10.1

Here's how to add a contact to your Galaxy Note 10.1 tablet.

Contact Display Options - Samsung Galaxy Note® 10.1

Here's how to configure how your contacts display on your Galaxy Note 10.1 tablet.

Delete a Contact - Samsung Galaxy Note® 10.1

Here's how to remove a contact from your Galaxy Note 10.1.

Edit a Contact - Samsung Galaxy Note® 10.1

Here's how to edit a contact on your Galaxy Note 10.1.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® 10.1

Here's how to export contacts to an SD / memory card in your Galaxy Note 10.1.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® 10.1

Here's how to import contacts from an SD / memory card to your Galaxy Note (10.1).

Link / Unlink Contacts - Samsung Galaxy Note® 10.1

Here's how to link or unlink duplicate contacts in your Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Adding People

Learn how to add people on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Adding a Contact to a Group

A step-by-step guide for adding a contact to a group on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Adding a Favorite Contact

contacts, address book, Samsung Galaxy Note 10.1, Samsung, simulator, support, droid, android, adding a favorite contact, add a fave contact

Samsung Galaxy Note® 10.1 Simulator: Adding a Picture to a Contact

Discover how to add a picture to an existing contact on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Creating a Group

Learn how to create a group on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Sharing Contact Information

Discover how to share contact information on your Samsung Galaxy Note 10.1.

Send Contact via Bluetooth® - Samsung Galaxy Note® 10.1

Here's how to send a contact on your Galaxy Note 10.1 tablet via Bluetooth.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - Samsung Galaxy Note® 10.1

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note 10.1.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Cancel Verizon Data Service Auto-Renew (Prepaid) - Android™ Tablet

Here's how to turn off the auto renew functionality of your Prepaid Verizon Data on your tablet.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Manage Data Usage - Samsung Galaxy Note® 10.1

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note 10.1 tablet.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Data On / Off - Samsung Galaxy Note® 10.1

Here's how to turn mobile data for your Galaxy Note 10.1 on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Note® 10.1

Here's how to view / restrict the amount of data an app on your Galaxy Note 10.1 tablet uses.

Date & Time

Set Date and Time - Samsung Galaxy Note® 10.1

If your Galaxy Note Tablet 10.1 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note® 10.1

Here's how to view the device ID (IMEI) for your Galaxy Note 10.1.

View MAC Address - Samsung Galaxy Note® 10.1

Here's how to view the Wi-Fi MAC address for your Galaxy Note 10.1 tablet.

View Phone Number - Samsung Galaxy Note® 10.1

Here's how to view the phone number for your Samsung Galaxy Note 10.1.

Device Settings

Adjust Brightness / Display Settings - Samsung Galaxy Note 10.1

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Adusting the Screen Timeout

A visual guide for saving energy on your Samsung Galaxy Note 10.1 by adjusting the screen timeout.

Samsung Galaxy Note® 10.1 Simulator: Changing Motion Settings

Learn how to change gesture settings on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Changing the Language

An interactive guide for changing the language settings on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Setting Screen Security

A walkthrough for setting screen security on your Samsung Galaxy Note 10.1.

Turn Airplane Mode On / Off - Samsung Galaxy Note® 10.1

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 10.1 tablet, view this info.

Turn Screen Rotation On / Off - Samsung Galaxy Note® 10.1

If the display on your Galaxy Note 10.1 doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal / Corporate Email Account - Samsung Galaxy Note® 10.1

Here's how to set up a personal / corporate email account on your Galaxy Note 10.1 tablet.

Add an Existing Google™ Account - Samsung Galaxy Note® 10.1

Here's how to add an existing Google account to your Galaxy Note 10.1 tablet.

Adjust Account Sync Settings - Samsung Galaxy Note® 10.1

Here's how to view sync settings on your Galaxy Note 10.1 if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy Note® 10.1

Here's how to create and send an email message from your Galaxy Note 10.1.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - Samsung Galaxy Note® 10.1

Here's how to delete email messages from your Galaxy Note 10.1 tablet.

Email Account Common Settings - Samsung Galaxy Note® 10.1

Here's info on common personal email settings (e.g., account name, etc.) for your Samsung Galaxy Note® 10.1.

Email Account Data Usage Settings - Samsung Galaxy Note® 10.1

To modify data usage options for the personal email account on your Galaxy Note 10.1, view this info.

Email Account Notification Settings - Samsung Galaxy Note® 10.1

If you're not getting notifications for the personal email on your Galaxy Note 10.1, view this info.

Email Account Password and Server Settings - Samsung Galaxy Note® 10.1

To update the personal email password/server settings for your Galaxy Note 10.1, view this info.

Email Account Signature Settings - Samsung Galaxy Note® 10.1

To enter or edit the personal email signature on your Galaxy Note 10.1, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Note® 10.1

To adjust the personal email sync frequency settings on your Galaxy Note 10.1, view this info.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Samsung Galaxy Note® 10.1

Here's info on updating work email settings for your Galaxy Note 10.1 tablet.

Perform a Gmail™ Sync - Samsung Galaxy Note® 10.1

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note 10.1.

Remove Gmail™ Account - Samsung Galaxy Note® 10.1

Removing then re-adding a Gmail account on your Galaxy Note 10.1 often fixes email issues.

Remove a Personal / Corporate Email Account - Samsung Galaxy Note® 10.1

Here's how to delete a personal / corporate email account from your Galaxy Note 10.1 tablet.

Samsung Galaxy Note® 10.1 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Including an Attachment

Learn how to add an attachment to an email with your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Replying to an Email

A visual guide for replying to an email on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Sending an Email to a Group

Learn how to send an email to a group with your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Setting Up Personal Email

Discover how to set up a personal email account on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Switching Between Accounts

Discover how to switch between email accounts on your Samsung Galaxy Note 10.1.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Samsung Galaxy Note® 10.1

Here's how to view email messages on your Galaxy Note 10.1.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Note® 10.1

Here's how to turn GPS location for your Galaxy Note 10.1 tablet on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Create a New Google™ Account - Samsung Galaxy Note® 10.1

Here's how to create a new Google account on your Samsung Galaxy Note® 10.1.

Google™ Backup and Restore - Samsung Galaxy Note® 10.1

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note 10.1.

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Customize Your Home Screen - Samsung Galaxy Note 10.1

Here's how to add / remove Home screen items (widgets, apps or folders) on your Galaxy Note 10.1 tablet.

View / Manage Home Screen Panels - Samsung Galaxy Note® 10.1

Here's how to view and add Home screen panels for your Galaxy Note 10.1 tablet.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy Note® 10.1

Here's how to change the settings if you're having issues connecting your Samsung Galaxy Note 10.1 to Mobile Hotspot.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Note® 10.1

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your Galaxy Note 10.1 tablet.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Note® 10.1

Here's how to turn Mobile Hotspot for your Galaxy Note 10.1 tablet on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Add a Virtual Private Network - Samsung Galaxy Note® 10.1

Here's how to add a virtual private network (VPN) to your Galaxy Note 10.1.

Change the Browser Start / Home Page - Samsung Galaxy Note® 10.1

Here's how to change the Home page in Chrome on your Galaxy Note 10.1 tablet.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Open Web Browser - Samsung Galaxy Note® 10.1

Here's how to open the default web browser on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Closing Browser Windows

An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Opening Browser Windows

A visual walkthrough of opening windows in the web browser of your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Reading Later

Learn how to save web pages for future browising in the web browser of your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Searching by Keypad

Discover the most common ways to search the web while on a Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Searching by Voice

Learn how to search the web by voice with your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Switching Windows

Discover how to switch windows in the web browser of your Samsung Galaxy Note 10.1.

Turn Data On / Off - Samsung Galaxy Note® 10.1

Here's how to turn mobile data for your Galaxy Note 10.1 on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - Samsung Galaxy Note® 10.1

Here's how to change the SIM PIN for your Samsung Galaxy Note 10.1 or turn it on or off.

Enable / Disable / Modify Screen Lock - Samsung Galaxy Note® 10.1

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Note 10.1.

Manage Screen Lock Settings - Samsung Galaxy Note® 10.1

Here's how to configure the screen lock settings for your Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Unlocking the Screen

Learn how to lock and unlock your Samsung Galaxy Note 10.1.

Set Up Face Recognition - Samsung Galaxy Note® 10.1

Here's how to set up facial recognition to unlock your Galaxy Note 10.1.

Unlock Screen - Samsung Galaxy Note® 10.1

To unlock the screen on your Galaxy Note 10.1, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy Note® 10.1

Here's how to check available space if your Galaxy Note 10.1 tablet runs slowly, crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® 10.1

Here's how to export contacts to an SD / memory card in your Galaxy Note 10.1.

Format SD / Memory Card - Samsung Galaxy Note® 10.1

Here's how to erase all data on the SD / memory card in your Galaxy Note 10.1 tablet.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® 10.1

Here's how to import contacts from an SD / memory card to your Galaxy Note (10.1).

Insert or Remove SD / Memory Card - Samsung Galaxy Note 10.1

Here's how to insert or remove an SD / memory card for your GalaxyNote 10.1 tablet.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy Note® 10.1 Simulator: Setting Mobile Hotspot Security

An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Turning Mobile Hotspot On and Off

Learn how to turn on Mobile Hotspot on your Samsung Galaxy Note 10.1.

Navigating & Multitasking

Samsung Galaxy Note® 10.1 Simulator: Accessing Open Apps

Discover how to access open apps on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Accessing and Clearing the Notifications Panel

Discover how to access and clear the Notifications Panel of your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Adding Widgets and Apps

An interactive guide on how to add widgets and apps on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Adding a Home Screen Page

Learn how to add a screen on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Changing a Lock Screen Shortcut

Learn how to change a lock screen shortcut on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Closing Open Apps

Learn how to close open apps on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Creating a Folder

Learn how to create a folder on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Deleting Widgets and Apps

An interactive guide on how to delete widgets and apps on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Deleting a Home Screen Page

Learn how to add and delete a screen on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Getting Around on Your Device

An interactive map of the most important features of your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Moving Widgets and Apps

Learn how to move widgets and apps on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Resizing Widgets and Apps

Discover how to resize widgets and apps on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Turning the Device On

Learn how to turn on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Cascade View

Learn how to use cascade view on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Duel View

A visual guide on how to use duel view on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Multi-Tasking

Discover how to use multi-tasking on your Samsung Galaxy Note 10.1.

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy Note® 10.1

Here's how to factory / hard reset your Samsung Galaxy Note 10.1 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Note® 10.1

Here's how to factory / hard reset your Samsung Galaxy Note 10.1 if the screen freezes or app, audio or sync issues occur.

Install Device Software Update - Samsung Galaxy Note® 10.1

To check for or to install software updates on your Samsung Galaxy Note 10.1, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

View Software Version - Samsung Galaxy Note® 10.1

Here's how to view the software version your Samsung Galaxy Note 10.1 is running.

Wipe Cache Partition - Samsung Galaxy Note® 10.1

Here's how to wipe the cache partition on your Samsung Galaxy Note 10.1.

SIM Card

Enable / Disable / Modify SIM PIN - Samsung Galaxy Note® 10.1

Here's how to change the SIM PIN for your Samsung Galaxy Note 10.1 or turn it on or off.

Insert / Remove SIM Card - Samsung Galaxy Note 10.1

Here's how to properly insert or remove a SIM card for your Galaxy Note 10.1 tablet.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy Note® 10.1 Simulator: Inserting a SIM Card

Discover how to insert a SIM card in your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Removing a SIM Card

Learn how to remove a SIM card on your Samsung Galaxy Note 10.1.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Samsung Galaxy Note® 10.1

Here's how to view the SIM card number associated with your Note 10.1.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Notification Sounds - Samsung Galaxy Note® 10.1

Here's how to select or change notification sounds on your Galaxy Note 10.1.

Vibrate Mode - Samsung Galaxy Note® 10.1

Here's how to turn vibrate mode for your Galaxy Note 10.1 on or off.

Volume Controls - Samsung Galaxy Note® 10.1

Here's how to adjust volume if your Galaxy Note 10.1 doesn't vibrate or play sounds when receiving email / alerts.

TV

View Device Screen on TV - Samsung Galaxy Note® 10.1

Here's how to view your Galaxy Note 10.1 screen on another compatible display (e.g. TV).

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy Note® 10.1 Simulator: Capturing Screen Shots

Discover how to capture screenshots on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Finding More Help

Discover how to find more help on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Air View

A visual guide on how to use Air View on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Easy Clip

Discover how to use Easy Clip on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Gestures

Learn how to use the S Pen™ gestures on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Idea Sketch

An interactive guide on how to use Idea Sketch on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Note

Discover how to use a pop up note on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Video

An interactive walkthrough on how to use pop up video on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using the S Pen™ to Write

Discover how to use the S Pen to write on your Samsung Galaxy Note 10.1.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Transfer Content to/from Device

Samsung Galaxy Note® 10.1 Simulator: Inserting a microSD Card

Discover how to insert a microSD card in your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Removing a microSD Card

Learn how to remove a microSD card on your Samsung Galaxy Note 10.1.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy Note® 10.1 Simulator: Changing the Wallpaper

Discover how to change the wallpaper on your Samsung Galaxy Note 10.1.

Wi-Fi & Network

Add a Virtual Private Network - Samsung Galaxy Note® 10.1

Here's how to add a virtual private network (VPN) to your Galaxy Note 10.1.

Add a Wi-Fi Network - Samsung Galaxy Note® 10.1

Here's how to add an available Wi-Fi network to your Galaxy Note 10.1 tablet.

Network Mode Settings - Samsung Galaxy Note® 10.1

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note 10.1.

Remove Wi-Fi Connection - Samsung Galaxy Note® 10.1

To remove a saved Wi-Fi network from your Galaxy Note Tablet 10.1, view this info.

Samsung Galaxy Note® 10.1 Simulator: Connecting to a Wi-Fi Network

Discover how to use your Samsung Galaxy Note™ 10.1 to connect to a Wi-Fi network.

Samsung Galaxy Note® 10.1 Simulator: Turning Off Wi-Fi Notification

Learn how to turn off Wi-Fi notification on your Samsung Galaxy Note 10.1.

Samsung Galaxy Note® 10.1 Simulator: Using Wi-Fi Direct

Learn how to use group cast on your Samsung Galaxy Note 10.1.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi On / Off - Samsung Galaxy Note® 10.1

Here's how to turn Wi-Fi for your Galaxy Note 10.1 tablet on or off.