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Samsung Galaxy Note® 3 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note 3.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Gear Manager Settings - Samsung Note® 3

Here's how to configure the gear manager settings for your Galaxy Note 3.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Note® 3

Here's how to quickly set up your Samsung Galaxy Note 3.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Turn Android™ Device Protection On / Off - Samsung Galaxy Note® 3

Here's how to turn Android Device Protection for your Galaxy Note 3 on or off.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Note® 3

Here's how to move files from internal storage on your Samsung Galaxy Note 3 to an SD / memory card.

Move Music Files from Device - Samsung Galaxy Note® 3

Here's how to transfer music files from your Galaxy Note 3 to a computer.

Move Music Files to Device - Samsung Galaxy Note® 3

Here's how to transfer music files from a computer to your Galaxy Note 3.

Move Pictures / Videos from Device - Samsung Galaxy Note® 3

Here's how to transfer picture or video files from your Galaxy Note 3 to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® 3

Here's how to transfer picture or video files from a computer to your Galaxy Note 3.

S Beam™ On / Off - Samsung Galaxy Note® 3

Here's how to turn S Beam on your Samsung Galaxy Note 3 on or off.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Transfer Data via Android Beam - Samsung Galaxy Note® 3

To wirelessly transfer data from your Note 3 to another NFC-capable device, view this info.

Transfer Data via S Beam™ - Samsung Galaxy Note® 3

Here's how to wirelessly transfer data from your Samsung Galaxy Note 3 to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy Note® 3

Here's how to enable Android Beam and transfer files from your Galaxy Note 3 to other NFC-capable devices.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

View Signal Strength - Samsung Galaxy Note® 3

Here's how to view signal strength on the Galaxy Note 3.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Insert / Remove Battery - Samsung Galaxy Note 3

Here's how to insert / remove the battery for your Galaxy Note 3.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Soft Reset - Samsung Galaxy Note® 3

A soft reset can help if a device is resetting (turning off and on), isn‘t working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn’t respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy Note® 3

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy Note 3.

View / Extend Battery Life - Samsung Galaxy Note 3

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Note 3.

View Battery Info - Samsung Galaxy Note® 3

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your Galaxy Note 3.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy Note® 3 Simulator: Pairing with a Bluetooth® Device

Learn how to pair your Samsung Galaxy Note 3 with your Bluetooth device.

Samsung Galaxy Note® 3 Simulator: Sending Photos Using Bluetooth®

Learn how to send photos using Bluetooth on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Turning Bluetooth® On and Off

Learn how to turn Bluetooth functionality on and off on your Samsung Galaxy Note 3.

Send Contact via Bluetooth® - Samsung Galaxy Note® 3

Here's how to send a contact on your Samsung Galaxy Note 3 via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Note 3

Here's how to turn Bluetooth for your Galaxy Note 3 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - Samsung Galaxy Note 3

Here's how to add or remove a speed dial number on your Galaxy Note 3.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - Samsung Galaxy Note® 3

Here's how to send unwanted calls directly to voicemail for your Galaxy Note 3.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - Samsung Galaxy Note® 3

Here's how to place a call from your Galaxy Note 3.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Galaxy Note® 3

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note 3 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Samsung Galaxy Note® 3

Here's how to place a conference call from your Galaxy Note 3.

Redial - Samsung Galaxy Note® 3

Here's how to manually redial a number called from your Galaxy Note 3.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy Note® 3 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Dialing by Voice

Discover how to use your voice to place a call with your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Placing a Call in Easy Mode

Discover how to place a call in Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Placing a Call to a Contact

An interactive guide on how to place a call to a contact using your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Replying to an Email

A visual guide for replying to an email on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Returning to a Call

A visual guide on how to return to a call on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Sending an Email to a Group

Learn how to send an email to a contact group on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Viewing a Missed Call and Adding It as a Contact

A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy Note 3 smartphone.

Turn Airplane Mode On / Off - Samsung Galaxy Note® 3

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 3, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Samsung Galaxy Note® 3

To view or clear the call history on your Galaxy Note 3, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Common Camera Settings - Samsung Galaxy Note® 3

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy Note 3.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Samsung Galaxy Note® 3

Here's how to transfer picture or video files from your Galaxy Note 3 to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® 3

Here's how to transfer picture or video files from a computer to your Galaxy Note 3.

Record and Share a Video - Samsung Galaxy Note® 3

Here's how to record and send a video using your Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adjusting the Video Setting for Messaging

Learn how to adjust the video settings to easily send it a message on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Changing the Camera from Rear to Front-Facing

An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Sharing Photos

Learn how to share photos using your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Sharing Videos

A visual guide on how to share a video using your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Taking a Picture

Learn how to take a picture using your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Taking a Picture While Recording a Video

Learn how to take a picture while recording a video on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Turning On the Flash

A visual guide to turning the flash on when taking pictures on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Best Face

A visual guide on using the best face feature on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Best Photo

An interactive guide on using the best photo feature on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Dual Shot

A visual guide on using the dual shot feature on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Video

Explore the most common video features on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Zooming In and Out

Learn how to zoom in and out when taking pictures on your Samsung Galaxy Note 3.

Share Picture from Gallery - Samsung Galaxy Note® 3

Here's how to share a saved picture from your Galaxy Note 3.

Share Video from Gallery - Samsung Galaxy Note® 3

Here's how to send a saved video on your Galaxy Note 3 to a messaging recipient.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Samsung Galaxy Note® 3

Here's how to take and share a picture from your Galaxy Note 3.

View Pictures / Videos - Samsung Galaxy Note® 3

Here's how to view pictures and/or videos on your Galaxy Note 3.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - Samsung Galaxy Note® 3

Here's how to facilitate a connection between your Galaxy Note 3 and a computer with the Android SDK.

Contacts

Add a Contact - Samsung Galaxy Note® 3

Here's how to add a contact to your Galaxy Note 3.

Back Up Contacts - Backup Assistant℠ Plus - Samsung Galaxy Note® 3

Here's how to back up contacts via Backup Assistant Plus on your Galaxy Note 3.

Caller ID Image - Samsung Galaxy Note® 3

Here's how to set or change the image for a saved contact on your Galaxy Note 3.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Samsung Galaxy Note® 3

Here's how to configure how your contacts display on your Galaxy Note 3.

Delete a Contact - Samsung Galaxy Note® 3

Here's how to remove a contact from your Galaxy Note 3.

Edit a Contact - Samsung Galaxy Note® 3

Here's how to edit a contact on your Galaxy Note 3.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® 3

Here's how to export contacts to an SD / memory card in your Galaxy Note 3.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® 3

Here's how to import contacts from an SD / memory card to your Galaxy Note 3.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - Samsung Galaxy Note® 3

Here's how to link or unlink duplicate contacts in your Galaxy Note 3.

Restore Contacts - Backup Assistant℠ Plus - Samsung Galaxy Note® 3

Here's how to restore your contacts using Backup Assistant Plus on your Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Accessing a Favorite Contact

Discover how to access a favorite contact while in Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding a Contact

Learn how to add a contact to your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding a Contact to a Group

Learn how to add contacts to a group on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Adding a Contact to the Favorite Contacts Widget in Easy Mode

Learn how to add a contact to the favorite contacts widget while in Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding and Deleting Contacts from Favorites

Discover how to add and delete a contact from your Favorites on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to an existing contact on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Creating a Group

Learn how to create a group of contacts on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Deleting a Contact From Favorites

Learn how to delete a contact from your favorites while in Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Sharing a Contact's Information

A visual guide for sharing a contact's information using your Samsung Galaxy Note 3 smartphone.

Send Contact via Bluetooth® - Samsung Galaxy Note® 3

Here's how to send a contact on your Samsung Galaxy Note 3 via Bluetooth.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Samsung Galaxy Note® 3

Here's how to view where a phonebook contact on your Galaxy Note 3 was imported from.

Data

Allow / Deny Data Roaming - Samsung Galaxy Note® 3

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note 3.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Email Account Data Usage Settings - Samsung Galaxy Note® 3

To modify data usage options for the personal email account on your Galaxy Note 3, view this info.

Manage Data Usage - Samsung Galaxy Note® 3

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note 3.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Samsung Galaxy Note® 3

To turn the mobile data for your Samsung Galaxy Note 3 on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Note® 3

Here's how to view / restrict the amount of data an app uses on your Galaxy Note 3 uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Samsung Galaxy Note® 3

If your Galaxy Note 3 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note® 3

Here's how to view the device ID (MEID) for your Galaxy Note 3.

View MAC Address - Samsung Galaxy Note® 3

Here's how to view the Wi-Fi MAC address for your Samsung Galaxy Note 3.

View Phone Number - Samsung Galaxy Note® 3

Here's how to view the phone number for your Samsung Galaxy Note 3.

Device Settings

Adjust Account Sync Settings - Samsung Galaxy Note® 3

Here's how to view sync settings on your Galaxy Note 3 if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - Samsung Galaxy Note 3

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy Note 3.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage DTMF Tones - Samsung Galaxy Note® 3

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note 3 and your dialpad entries aren't recognized, view this info.

Manage Do Not Disturb Settings - Samsung Galaxy Note® 3

If your Galaxy Note 3 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Reset All Settings - Samsung Galaxy Note® 3

If your Samsung Galaxy Note 3 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy Note® 3 Simulator: Accessing Settings

Discover how to access the Settings menu for changing things like screen timeout and alerts on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Accessing Settings in Easy Mode

Discover how to access your Settings menu in Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adjusting the Screen Timeout

A visual guide for saving energy on your Samsung Galaxy Note 3 smartphone by adjusting the screen timeout.

Samsung Galaxy Note® 3 Simulator: Changing the Language

An interactive guide for changing the language settings on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Setting Screen Security

A walkthrough for setting screen security to keep others from using your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Setting to Silent

A visual guide for setting your Samsung Galaxy Note 3 to silent.

Samsung Galaxy Note® 3 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Note 3 to Airplane mode.

Set Lock Screen Notifications - Samsung Galaxy Note® 3

Here's how to manage how notifications appear on your Galaxy Note 3 when the screen is locked.

Set Up Printing - Samsung Galaxy Note® 3

Here's how to set up and add a printer to your Galaxy Note 3.

Touch Screen Settings - Samsung Galaxy Note® 3

Here's how to adjust the touch screen sensitivity for your Galaxy Note 3.

Turn Airplane Mode On / Off - Samsung Galaxy Note® 3

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 3, view this info.

Turn Download Booster On / Off - Samsung Galaxy Note® 3

Here's how to turn Download booster for your Samsung Galaxy Note 3 on or off.

Turn Phone Storage Encryption On / Off - Samsung Galaxy Note® 3

Here's how to enable / disable phone storage encryption for your Galaxy Note 3.

Turn Screen Rotation On / Off - Samsung Galaxy Note® 3

If the display on your Galaxy Note 3 doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

View Device Screen on TV - Samsung Galaxy Note® 3

Here's how to view the screen of your Note 3 on your TV or another media device.

Email/Gmail

Add a Personal / Corporate Email Account - Samsung Galaxy Note® 3

Here's how to set up a personal / corporate email account on your Galaxy Note 3.

Add an Existing Google™ Account - Samsung Galaxy Note® 3

Here's how to add an existing Google (Gmail) account to your Galaxy Note 3.

Adjust Account Sync Settings - Samsung Galaxy Note® 3

Here's how to view sync settings on your Galaxy Note 3 if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy Note® 3

Here's how to create and send an email message from your Galaxy Note 3.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - Samsung Galaxy Note® 3

Here's how to create a new Google account on your Samsung Galaxy Note 3.

Delete Email Messages - Samsung Galaxy Note® 3

Here's how to delete email messages from your Galaxy Note 3.

Email Account Common Settings - Samsung Galaxy Note® 3

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note 3.

Email Account Data Usage Settings - Samsung Galaxy Note® 3

To modify data usage options for the personal email account on your Galaxy Note 3, view this info.

Email Account Notification Settings - Samsung Galaxy Note® 3

If you're not getting notifications for the personal email on your Galaxy Note 3, view this info.

Email Account Password and Server Settings - Samsung Galaxy Note® 3

To update the personal email password/server settings for your Galaxy Note 3, view this info.

Email Account Signature Settings - Samsung Galaxy Note® 3

To enter or edit the personal email signature on your Galaxy Note 3, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Note® 3

To adjust the personal email sync frequency settings on your Galaxy Note 3, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Samsung Galaxy Note® 3

Here's info on updating work email settings for your Galaxy Note 3.

Perform a Gmail™ Sync - Samsung Galaxy Note® 3

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note 3.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail™ Account - Samsung Galaxy Note® 3

Removing then re-adding a Gmail account on your Galaxy Note 3 often fixes email issues.

Remove a Personal / Corporate Email Account - Samsung Galaxy Note® 3

Here's how to delete a personal / corporate email account from your Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Including an Email Attachment

Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Setting Up Corporate Email

Learn how to set up a corporate email account on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Setting Up Personal Email

Discover how to set up a personal email account on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Switching Between Email Accounts

Learn how to access multiple email accounts on your Samsung Galaxy Note 3.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - Samsung Galaxy Note 3

Here's how to view and reply to an email message from your Galaxy Note 3.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Note® 3

Here's how to turn GPS location for your Galaxy Note 3 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Motions and Gestures - Samsung Galaxy Note® 3

Here's how to manage motion-activated services for your Galaxy Note 3.

Turn Proximity Sensor On / Off - Samsung

Here's how to adjust the screen on your Samsung smartphone to preserve battery life and eliminate unwanted keypad presses while on a call.

Google Backup & restore

Google™ Backup and Restore - Samsung Galaxy Note® 3

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note 3.

Home Screen

Add Shortcuts to Home Screen - Samsung Galaxy Note® 3

Here's how to add a shortcut to a Home screen on your Galaxy Note 3.

Capture a Screenshot - Samsung Galaxy Note® 3

Here's how to capture a screenshot on your Samsung Galaxy Note 3.

Mode Change - Samsung Galaxy Note® 3

Here's how to change the Home screen layout on your Galaxy Note 3 if it looks different.

View / Manage Home Screen Panels - Samsung Galaxy Note® 3

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note 3.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Samsung Galaxy Note® 3

To change the Mobile Hotspot password on your Galaxy Note 3, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy Note® 3

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Samsung Galaxy Note 3.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Note® 3

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Galaxy Note 3.

Mobile Hotspot - Samsung Galaxy Note® 3

Here's how to access Mobile Hotspot on your Galaxy Note 3.

Tethered Modem Connection - Samsung Galaxy Note® 3

Here's how to use your Note 3 as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Note® 3

Here's how to turn the Mobile Hotspot for your Galaxy Note 3 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - Samsung Galaxy Note® 3

Here's how to add a virtual private network (VPN) to your Galaxy Note 3.

Capture a Screenshot - Samsung Galaxy Note® 3

Here's how to capture a screenshot on your Samsung Galaxy Note 3.

Change the Browser Start / Home Page - Samsung Galaxy Note® 3

Here's how to change the Home page in Chrome on your Galaxy Note 3.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Open Web Browser - Samsung Galaxy Note® 3

Here's how to open the default web browser on your Galaxy Note 3.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy Note® 3 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Navigating to a Website

Discover how to navigate to a website on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Opening and Closing a Web Browser Window

A visual walkthrough of opening and closing windows in the web browser of your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Searching the Web by Voice

Discover how you can use your voice to search the web on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Switching Between Web Browser Windows

Discover how to switch between windows in the web browser of your Samsung Galaxy Note 3.

Turn Data On / Off - Samsung Galaxy Note® 3

To turn the mobile data for your Samsung Galaxy Note 3 on or off, follow these steps.

Turn Download Booster On / Off - Samsung Galaxy Note® 3

Here's how to turn Download booster for your Samsung Galaxy Note 3 on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Note® 3

Here's how to change the language used on your Galaxy Note 3.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - Samsung Galaxy Note® 3

Here's how to change the SIM PIN for your Galaxy Note 3 or turn it on or off.

Enable / Disable / Modify Screen Lock - Samsung Galaxy Note® 3

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Note 3.

Manage Screen Lock Settings - Samsung Galaxy Note® 3

Here's how to configure the screen lock settings for your Galaxy Note 3.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy Note® 3 Simulator: Unlocking the Screen

Learn how to unlock the screen of your Samsung Galaxy Note 3 smartphone.

Set Lock Screen Notifications - Samsung Galaxy Note® 3

Here's how to manage how notifications appear on your Galaxy Note 3 when the screen is locked.

Smart Lock - Samsung Galaxy Note® 3

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note 3.

Unlock Screen - Samsung Galaxy Note® 3

To unlock the screen on your Galaxy Note 3, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy Note® 3

Here's how to check available space if your Galaxy Note 3 runs slow / crashes, apps freeze or you can't save media.

Clear Random Access Memory (RAM) - Samsung Galaxy Note® 3

Here's how to free up RAM if your Galaxy Note 3 runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® 3

Here's how to export contacts to an SD / memory card in your Galaxy Note 3.

Format SD / Memory Card - Samsung Galaxy Note® 3

Here's how to erase all data on the SD / memory card of your Galaxy Note 3.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® 3

Here's how to import contacts from an SD / memory card to your Galaxy Note 3.

Insert SD / Memory Card - Samsung Galaxy Note® 3

Here's how to insert an SD / memory card into your Galaxy Note 3.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - Samsung Galaxy Note® 3

Here's how to remove the SD / memory card from your Galaxy Note 3.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy Note® 3 Simulator: Setting Security for Mobile Hotspot

An interactive guide for changing the mobile hotspot security settings on your Samsung Galaxy Note 3 smartphone so you can decide who can use your Internet connection.

Samsung Galaxy Note® 3 Simulator: Turning Mobile Hotspot On and Off

Learn how to turn mobile hotspot functionality on and off on your Samsung Galaxy Note 3 smartphone.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - Samsung Galaxy Note® 3

Here's how to transfer music files from your Galaxy Note 3 to a computer.

Move Music Files to Device - Samsung Galaxy Note® 3

Here's how to transfer music files from a computer to your Galaxy Note 3.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy Note® 3 Simulator: Accessing and Clearing the Notification Panel

A visual guide for accessing and clearing the Notification Panel on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Accessing and Closing Open Apps

A visual guide for accessing and closing open apps on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Adding Folders to the Home Screen

A visual guide on how to organize apps by adding folders to the Home screen of your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to add widgets and apps to your Home screen on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding Widgets and Apps to the Lock Screen

An interactive guide on how to add widgets and apps to your lock screen on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding and Changing a Lock Screen Shortcut

A visual guide on how to add and change a lock screen shortcut on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode

Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Getting to Know Your Phone

An interactive map of the most important features of your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Moving Widgets and Apps on the Home Screen

An interactive guide on how to move widgets and apps on your Home screen on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Resizing Widgets on the Home Screen

Learn how to resize widgets on the Home screen of your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Turning the Phone On and Off

Learn how to turn your Samsung Galaxy Note 3 smartphone on and off.

View, Open or Close Recently Used Apps - Samsung Galaxy Note® 3

To view or close recently used apps on your Samsung Galaxy Note 3, view this info.

Near Field Communication (NFC)

S Beam™ On / Off - Samsung Galaxy Note® 3

Here's how to turn S Beam on your Samsung Galaxy Note 3 on or off.

Samsung Galaxy Note® 3 Simulator: Using NFC and S Beam

Learn how to use NFC and S Beam on your Samsung Galaxy Note 3.

Transfer Data via Android Beam - Samsung Galaxy Note® 3

To wirelessly transfer data from your Note 3 to another NFC-capable device, view this info.

Transfer Data via S Beam™ - Samsung Galaxy Note® 3

Here's how to wirelessly transfer data from your Samsung Galaxy Note 3 to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy Note® 3

Here's how to enable Android Beam and transfer files from your Galaxy Note 3 to other NFC-capable devices.

Turn NFC On / Off - Samsung Galaxy Note® 3

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note 3.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Note® 3

Here's how to factory / hard reset your Galaxy Note 3 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Note® 3

If your Galaxy Note 3 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - Samsung Galaxy Note® 3

To check for or to install software updates on your Galaxy Note 3, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy Note 3 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

View Software Version - Samsung Galaxy Note® 3

To view the software version your Samsung Galaxy Note 3 is running, check out this info.

S Pen

Configure S Pen™ Settings - Samsung Galaxy Note® 3

Here's how to configure S Pen settings for your Note 3.

Samsung Galaxy Note® 3 Simulator: Using the S Pen to Write

Learn how to use the S Pen to write on your Samsung Galaxy Note 3.

SIM Card

Enable / Disable / Modify SIM PIN - Samsung Galaxy Note® 3

Here's how to change the SIM PIN for your Galaxy Note 3 or turn it on or off.

Insert SIM Card - Samsung Galaxy Note® 3

Here's how to properly insert a SIM card into your Galaxy Note 3 to avoid potential service issues.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - Samsung Galaxy Note® 3

Here's how to remove the SIM card from your Galaxy Note 3.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy Note® 3 Simulator: Inserting a Micro SIM Card

Discover how to insert a Micro SIM card into your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Removing a Micro SIM Card

Learn how to remove a Micro SIM card from your Samsung Galaxy Note 3 smartphone.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Samsung Galaxy Note® 3

Here's how to view the SIM card number associated with your Note 3.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Record and Play File - Voice Recorder - Samsung Galaxy Note® 3

To record and play a sound file on your Galaxy Note 3, check out this info.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - Samsung Galaxy Note® 3

Here's how to select or change ringtones on your Galaxy Note 3.

Use Speakerphone - Samsung Galaxy Note® 3

To utilize the speakerphone functionality on your Note 3, view this info.

Vibrate Mode - Samsung Galaxy Note® 3

Here's how to turn vibrate mode for your Galaxy Note 3 on or off.

Volume Controls - Samsung Galaxy Note® 3

Here's how to adjust the volume if your Galaxy Note 3 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy Note® 3

If your Note 3 isn't receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Samsung Galaxy Note® 3

Here's how to create and send a text message via the Messages app on your Galaxy Note 3.

Delete Messages - Samsung Galaxy Note® 3

Here's how to delete text messages from your Galaxy Note 3 via the Messages app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Samsung Galaxy Note® 3 Simulator: Attaching a Video to a Text Message

Discover how to attach a video to a text message from your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Forwarding a Text Message

Learn how to forward a text message from your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Replying to a Text Message

Learn how to reply to a text message from your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Sending a Text Message

An interactive how-to guide for sending a text message on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Sending a Text Message to a Group

Discover how to send a text message to a group from your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Voice to Text

An interactive how-to guide for using your voice to send a text message on your Samsung Galaxy Note 3.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Samsung Galaxy Note® 3

Here's how to set the default messaging app on your Samsung Galaxy Note 3.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Signature - Samsung Galaxy Note® 3

To add, remove or edit the text message signature on your Note 3, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Samsung Galaxy Note® 3

To receive delivery confirmation for messages sent from your Galaxy Note 3, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Samsung Galaxy Note® 3

Here's how to view text messages via the Messages app on your Galaxy Note 3.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy Note® 3

Here's how to capture a screenshot on your Samsung Galaxy Note 3.

Cut, Copy and Paste Text - Samsung Galaxy Note® 3

Here's how to cut, copy and paste text on your Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Adding and Deleting Screens

An interactive guide on how to add and delete home screens on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Capturing and Viewing Screenshots

A visual guide for capturing and viewing screenshots on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Finding More Help

Discover how to find more help on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Installing Samsung Hub

Learn how to install Samsung Hub on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Opening My Magazine

Learn how to open My Magazine on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Searching Samsung Hub

Learn how to search Samsung Hub on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Setting Up S Voice™

Learn how to set up S Voice on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Setting Up WatchON

Learn how to set up WatchON on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Setting Up Widgets and Apps on the Lock Screen

An interactive guide on how to set up widgets and apps to your lock screen on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Sharing a Translation

Learn how to share a translation in S Translator on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Switching Back to Standard Mode from Easy Mode

Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Switching to Easy Mode

Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Teaching Kids How to Dial 911

Learn how to teach kids to dial 911 on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Translating Text

Learn how to translate text in S Translator on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Air Command

Learn how to use air command in S Pen on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Air View™

Learn how to use Air View on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Easy Clip

Learn how to use Easy Clip in S Pen on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Group Play

Learn how to use Group Play on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using My Magazine

Discover how to use My Magazine on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Pop Up Note

Learn how to use use Pop Up Note on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Pop Up Video

Discover how to use Pop Up Video on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Preset Phrases

Discover how to use preset phrases in S Translator on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Samsung Hub

Discover how to use Samsung Hub on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Using Screen Mirroring

Learn how to use screen mirroring on your Samsung Galaxy Note 3.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Transfer Content to/from Device

Samsung Galaxy Note® 3 Simulator: Inserting a MicroSD Card

Learn how to insert a microSD card into your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Removing a MicroSD Card

Learn how to remove a microSD card from your Samsung Galaxy Note 3 smartphone.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Samsung Galaxy Note® 3

To change the TTY settings on your Galaxy Note 3, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy Note® 3 Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your Samsung Galaxy Note 3.

Samsung Galaxy Note® 3 Simulator: Setting a Picture as Wallpaper

A visual guide for setting a picture as the wallpaper on your Samsung Galaxy Note 3.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy Note® 3

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note 3 with other Wi-Fi capable devices.

Add a Virtual Private Network - Samsung Galaxy Note® 3

Here's how to add a virtual private network (VPN) to your Galaxy Note 3.

Add a Wi-Fi Network - Samsung Galaxy Note® 3

Here's how to add an available Wi-Fi network to your Galaxy Note 3.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® 3

To allow your Galaxy Note 3 to auto switch between Wi-Fi and mobile data, view this.

Network Mode Settings - Samsung Galaxy Note® 3

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note 3.

Remove Wi-Fi Connection - Samsung Galaxy Note® 3

To remove a saved Wi-Fi network from your Galaxy Note 3, view this info.

Samsung Galaxy Note® 3 Simulator: Connecting to a Wi-Fi Network

Learn how to connect your Samsung Galaxy Note 3 to a Wi-Fi network.

Samsung Galaxy Note® 3 Simulator: Turning Off Wi-Fi Notification

Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your Samsung Galaxy Note 3 smartphone.

Samsung Galaxy Note® 3 Simulator: Using Wi-Fi Direct™

Learn how to use Wi-Fi Direct on your Samsung Galaxy Note 3.

Turn Wi-Fi On / Off - Samsung Galaxy Note® 3

Here's how to turn Wi-Fi for your Galaxy Note 3 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.