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Samsung Galaxy Note® 4 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note 4.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy Note 4 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Activate / Set Up Device

Here's how to quickly set up your Galaxy Note 4.

Samsung Galaxy Note® 4 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy Note 4 on or off.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Samsung Galaxy Note® 4 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Samsung Galaxy Note 4 to an SD / memory card.

Samsung Galaxy Note® 4 - Move Music Files from Device

Here's how to transfer music files from your Galaxy Note 4 to a computer.

Samsung Galaxy Note® 4 - Move Music Files to Device

To transfer music files between your device and computer, view this info.

Samsung Galaxy Note® 4 - Move Pictures / Videos from Device

To transfer picture / video files between your device, view this info.

Samsung Galaxy Note® 4 - Move Pictures / Videos to Device

To transfer picture / video files between your device and computer or SD card, view this info.

Samsung Galaxy Note® 4 - Transfer Data via Android Beam

To wirelessly transfer data from your Note 4 to another NFC-capable device, view this info.

Samsung Galaxy Note® 4 - Transfer Data via S Beam™

Here's how to wirelessly transfer data from your Galaxy Note 4 to another NFC-capable device.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy Note® 4 - Power Saver Settings

Here's how to manage 'Battery / Power saver' settings on your Galaxy Note 4 to improve battery performance.

Samsung Galaxy Note® 4 - Quick Settings

Here's how to manage settings available in the Quick Settings menu on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your Samsung Galaxy Note 4.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy Note 4 - Insert / Remove Battery

Here's how to insert / remove the battery for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Extend Battery Life

Here's how to improve the battery life for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Reset Network Settings

Here's how to reset settings if your Galaxy Note 4 can't connect to data or send / receive messages.

Samsung Galaxy Note® 4 - Soft Reset

A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Samsung Galaxy Note® 4 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Turn Power Saver On / Off

Here's how to turn 'Power saving' mode on or off to help manage battery performance for your Galaxy Note 4.

Samsung Galaxy Note® 4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Note 4.

Samsung Galaxy Note® 4 - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Using Ultra Power Saving Mode

Learn how to switch to Emergency mode to save your Samsung Galaxy Note 4's battery life for the most important functions.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy Note 4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Note 4 on or off and make it visible to other devices for pairing.

Samsung Galaxy Note® 4 - Send Contact via Bluetooth®

Here's how to send a contact on your Galaxy Note 4 via Bluetooth.

Samsung Galaxy Note® 4 Simulator: Pairing with a Bluetooth® Device

Find out how to pair your Samsung Galaxy Note 4 with your Bluetooth device.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy Note 4 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Call a Number

Here's how to place a call from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note 4 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy Note® 4 - Manage Do Not Disturb Settings

If your Galaxy Note 4 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy Note® 4 - Place a Conference Call

Here's how to place a conference call from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Redial

Here's how to manually redial a number called from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Note 4 when the screen is locked.

Samsung Galaxy Note® 4 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy Note 4.

Samsung Galaxy Note® 4 - View / Delete Call History

To view or clear the call history on your Galaxy Note 4, check out this info.

Samsung Galaxy Note® 4 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy Note 4 to call a new number.

Samsung Galaxy Note® 4 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Teaching Kids How to Call 911

See how to teach kids to call 911 on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Using Hands-Free Calling

Discover how to use your voice to place a call with your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy Note 4.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy Note® 4 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Move Pictures / Videos from Device

To transfer picture / video files between your device, view this info.

Samsung Galaxy Note® 4 - Move Pictures / Videos to Device

To transfer picture / video files between your device and computer or SD card, view this info.

Samsung Galaxy Note® 4 - Record and Share a Video

Here's how to record and send a video using your Galaxy Note 4.

Samsung Galaxy Note® 4 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Share Video from Gallery

Here's how to share a saved video from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Take and Share a Picture

Here's how to take and share a picture from your Galaxy Note 4.

Samsung Galaxy Note® 4 - View Pictures / Videos

Here's how to view pictures and/or videos on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Accessing the Camera from the Lock Screen

Discover how to take a picture using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Taking a Picture

Discover how to take a picture using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Taking a Picture While Recording a Video

Find out how to take a picture while recording a video on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy Note 4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy Note® 4 - Add a Contact

Here's how to add a contact to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Caller ID Image

Here's how to set or change the image for a saved contact on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Contact Display Options

Here's how to configure how your contacts display on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Delete a Contact

Here's how to remove a contact from your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 - Edit a Contact

Here's how to edit a contact on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy Note 4.

Samsung Galaxy Note® 4 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD card to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy Note 4.

Samsung Galaxy Note® 4 - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy Note 4 was imported from.

Samsung Galaxy Note® 4 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy Note 4 without looking at it.

Samsung Galaxy Note® 4 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note 4.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy Note® 4 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Turn Data On / Off

To turn the mobile data for your Samsung Galaxy Note 4 on or off, follow these steps.

Samsung Galaxy Note® 4 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on you Galaxy Note 4 uses.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy Note® 4 - Set Date and Time

If your Galaxy Note 4 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Note® 4 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy Note 4.

Samsung Galaxy Note® 4 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy Note 4.

Samsung Galaxy Note® 4 - View Phone Number

Here's how to view the phone number for your Note 4.

Samsung Galaxy Note® 4 - View Signal Strength

Here's how to view signal strength on the Galaxy Note 4.

Samsung Galaxy Note® 4 - View Software Version

To view the software version your Samsung Galaxy Note 4 is running, check out this info.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy Note 4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note 4 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy Note® 4 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 - Quick Settings

Here's how to manage settings available in the Quick Settings menu on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Reset All Settings

If your Samsung Galaxy Note 4 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy Note® 4 - Set Up Printing

Here's how to set up and add a printer to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Turn Download Booster On / Off

Here's how to turn Download booster for your Galaxy Note 4 on or off.

Samsung Galaxy Note® 4 - Turn Screen Inversion On / Off

If the color scheme on your Galaxy Note 4 is reversed, view this.

Samsung Galaxy Note® 4 - Turn Screen Rotation On / Off

If the display on your Galaxy Note 4 doesn't rotate, this shows how to fix it.

Samsung Galaxy Note® 4 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy Note 4 and a computer with the Android SDK.

Samsung Galaxy Note® 4 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy Note 4 on or off.

Samsung Galaxy Note® 4 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy Note 4 to change alert sounds, turn off GPS and more.

Samsung Galaxy Note® 4 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Samsung Galaxy Note 4 by adjusting the screen timeout.

Samsung Galaxy Note® 4 Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Note 4 to Airplane mode.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy Note 4 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Add a Personal Email Account

Here's how to add a personal email account to your Galaxy Note4.

Samsung Galaxy Note® 4 - Adjust Account Sync Settings

Here's how to view sync settings on your Galaxy Note 4 if you're not receiving email and app notifications.

Samsung Galaxy Note® 4 - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Delete Email Messages

Here's how to delete email messages from your Galaxy Note 4.

Samsung Galaxy Note® 4 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Email Account Password and Server Settings

To update the personal email password/server settings for your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Email Account Signature Settings

To enter or edit the personal email signature on your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your Galaxy Note 4 often fixes email issues.

Samsung Galaxy Note® 4 - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Galaxy Note 4 often fixes email issues.

Samsung Galaxy Note® 4 - Remove a Personal Email Account

Removing then re-adding an email account on your Galaxy Note 4 often fixes email issues.

Samsung Galaxy Note® 4 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Attaching a File to an Email

Learn how to attach a file, like a document or photo to an email with your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Samsung Galaxy Note 4.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Samsung Galaxy Note® 4 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Note 4 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy Note® 4 - Motions and Gestures

Here's how to turn on motions and gestures on your Galaxy Note 4.

Google Backup & restore

Samsung Galaxy Note® 4 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Create a New Google™ Account

Here's how to create a new Google account on your Samsung Galaxy Note® 4.

Samsung Galaxy Note® 4 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note 4.

Home Screen

Samsung Galaxy Note® 4 - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 - Capture a Screenshot

Here's how to capture and view a screenshot on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Mode Change

Here's how to change the Home screen layout on your Galaxy Note 4 if it looks different.

Samsung Galaxy Note® 4 - Remove Items from Home Screen

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Note 4.

Samsung Galaxy Note® 4 - Rename Home Screen Folder

Here's how to rename folders on a Home screen of your Galaxy Note 4.

Samsung Galaxy Note® 4 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy Note 4.

Samsung Galaxy Note® 4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note 4.

Samsung Galaxy Note® 4 - View Signal Strength

Here's how to view signal strength on the Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Adding Apps and Widgets to the Home Screen

See how to place apps and widgets on the Home screen of your Samsung Galaxy Note 4 for quick access to them.

Samsung Galaxy Note® 4 Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Samsung Galaxy Note 4 to help organize your apps.

Samsung Galaxy Note® 4 Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to access your favorite apps right from the Lock screen on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Removing Apps and Widgets from the Home Screen

Discover how to remove apps and widgets from the Home screen of your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your Samsung Galaxy Note 4.

Hotspot

Samsung Galaxy Note® 4 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Galaxy Note 4 to Mobile Hotspot.

Samsung Galaxy Note® 4 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, timeout settings, etc.) on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Tethered Modem Connection

Here's how to use your Note 4 as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy Note® 4 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy Note 4 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Samsung Galaxy Note® 4 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Capture a Screenshot

Here's how to capture and view a screenshot on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Samsung Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Turn Data On / Off

To turn the mobile data for your Samsung Galaxy Note 4 on or off, follow these steps.

Samsung Galaxy Note® 4 - Turn Download Booster On / Off

Here's how to turn Download booster for your Galaxy Note 4 on or off.

Samsung Galaxy Note® 4 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Note 4, so it's easy to find later.

Samsung Galaxy Note® 4 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Searching the Web Using Your Voice

See how to search the web using your voice with your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note 4.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy Note® 4 - Language Selection

Here's how to change the language used on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy Note 4.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy Note® 4 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your Note 4 .

Samsung Galaxy Note® 4 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Set Up Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your Note 4.

Samsung Galaxy Note® 4 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Turn Off Screen Lock

To disable the screen lock setting on your Note 4, check out this info.

Samsung Galaxy Note® 4 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Galaxy Note 4 on or off.

Samsung Galaxy Note® 4 - Unlock Screen

Here's how to unlock the screen on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Note 4 to help protect your private information.

Samsung Galaxy Note® 4 Simulator: Unlocking the Screen

Learn how to unlock the screen on your Samsung Galaxy Note 4.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy Note 4 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Check Device Storage

Here's how to check available space if your Galaxy Note 4 runs slow / crashes, apps freeze or you can't save media.

Samsung Galaxy Note® 4 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy Note 4.

Samsung Galaxy Note® 4 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Note 4.

Samsung Galaxy Note® 4 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD card to your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Inserting and Removing a microSD Card

Find out how to put in and take out a microSD card from your Samsung Galaxy Note 4 to add memory for photos, videos, music, documents and more.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy Note® 4 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy Note 4 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy Note® 4 - Move Music Files from Device

Here's how to transfer music files from your Galaxy Note 4 to a computer.

Samsung Galaxy Note® 4 - Move Music Files to Device

To transfer music files between your device and computer, view this info.

Navigating & Multitasking

Samsung Galaxy Note 4 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy Note 4 on or off.

Samsung Galaxy Note® 4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Multitasking Between Apps

An interactive guide on how to use your S Pen™ to write on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Using Action Memo

Discover how to use action memo with your S Pen™ on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Using Screen Write

Learn how to use Multi Window™ on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy Note 4.

Near Field Communication (NFC)

Samsung Galaxy Note® 4 - S Beam™ On / Off

Here's how to wirelessly transfer data from your Galaxy Note 4 to another NFC-capable device.

Samsung Galaxy Note® 4 - Tap & Pay

Here's how to use the 'Tap & pay' service with your Galaxy Note 4.

Samsung Galaxy Note® 4 - Transfer Data via Android Beam

To wirelessly transfer data from your Note 4 to another NFC-capable device, view this info.

Samsung Galaxy Note® 4 - Transfer Data via S Beam™

Here's how to wirelessly transfer data from your Galaxy Note 4 to another NFC-capable device.

Samsung Galaxy Note® 4 - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your Galaxy Note 4 to other NFC-capable devices.

Samsung Galaxy Note® 4 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note 4.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy Note 4 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Samsung Galaxy Note® 4 - Factory Data Reset (Powered Off)

Here's how to reset your Note 4 if it has a blank or frozen screen or calling, app, audio and syncing issues.

Samsung Galaxy Note® 4 - Factory Data Reset (Powered On)

If your Galaxy Note 4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy Note® 4 - Install Device Software Update

To check for or to install software updates on your Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - View Software Version

To view the software version your Samsung Galaxy Note 4 is running, check out this info.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

S Pen

Samsung Galaxy Note® 4 - Configure S Pen™ Settings

Here's how to configure S Pen settings (e.g., Air command, Direct pen input, etc.) on your Galaxy Note 4.

SIM Card

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy Note 4 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Note 4.

Samsung Galaxy Note® 4 - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Galaxy Note 4 on or off.

Samsung Galaxy Note® 4 - View SIM Card Number

Here's how to view the SIM card number associated with your Note 4.

Samsung Galaxy Note® 4 Simulator: Inserting and Removing the Nano SIM Card

Discover how to put in and take out a nano SIM card from your Samsung Galaxy Note 4.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy Note® 4 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy Note 4 to help protect your account.

Samsung Galaxy Note® 4 Simulator: Posting Status Updates and Photos to Facebook®

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Note 4.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Samsung Galaxy Note® 4 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Use Speakerphone

To utilize the speakerphone functionality on your Note 4, view this info.

Samsung Galaxy Note® 4 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy Note 4 on or off.

Samsung Galaxy Note® 4 - Volume Controls

Here's how to adjust the volume if your Galaxy Note 4 doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

Samsung Galaxy Note® 4 Simulator: Accessing Easy Settings

Find out how to access Easy mode settings on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Adding and Removing Apps from the Home screen

Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Placing a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Switching Back to Standard Mode

Learn how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Switching to Easy Mode

Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy Note 4.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Samsung Galaxy Note® 4 - Auto Receive Messages

If your Galaxy Note 4 is not receiving multimedia (picture / video) messages, view this info.

Samsung Galaxy Note® 4 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy Note 4.

Samsung Galaxy Note® 4 - Delete Messages

Here's how to delete text messages from your Galaxy Note 4 via the Messages app.

Samsung Galaxy Note® 4 - Set Default Messaging App

Here's how to set the default messaging app on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 - Text Message Signature

To add, remove or edit the text message signature on your Note 4, view this info.

Samsung Galaxy Note® 4 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Galaxy Note 4, view this.

Samsung Galaxy Note® 4 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy Note 4.

Samsung Galaxy Note® 4 - View Text Messages

Here's how to view text messages via the Messages app on your Galaxy Note 4.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy Note® 4 - Capture a Screenshot

Here's how to capture and view a screenshot on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Finding Additional Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Note 4.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy Note® 4 - Manage TTY Settings

To change the TTY settings on your Galaxy Note 4, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy Note® 4 - Set Wallpaper

Here's how to set the Home screen image on your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your Samsung Galaxy Note 4.

Wi-Fi & Network

Samsung Galaxy Note® 4 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note 4 with other Wi-Fi capable devices.

Samsung Galaxy Note® 4 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Galaxy Note 4.

Samsung Galaxy Note® 4 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Galaxy Note 4 to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy Note® 4 - Manually Add a Wi-Fi Network

View this info if the Wi-Fi network you want to add to your Galaxy Note 4 doesn't display.

Samsung Galaxy Note® 4 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Samsung Galaxy Note 4.

Samsung Galaxy Note® 4 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Samsung Galaxy Note 4, view this info.

Samsung Galaxy Note® 4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Note 4 on or off.

Samsung Galaxy Note® 4 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy Note 4.

Samsung Galaxy Note® 4 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy Note 4 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.