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Samsung Galaxy Note® Pro - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note Pro.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Note® Pro

Here's how to quickly set up your Galaxy Note Pro tablet.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

Edit / Remove a User Account - Samsung Galaxy Note Pro

Here's how to modify or delete a user account on your Galaxy Note Pro tablet.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove SIM Card - Samsung Galaxy Note Pro

Here's how to properly insert or remove a SIM card for your Galaxy Note Pro.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Note® Pro

Here's how to move files from internal storage on your Samsung Galaxy Note Pro to an SD / memory card.

Move Music Files from Device - Samsung Galaxy Note® Pro

Here's how to transfer music files from your Galaxy Note Pro to a computer.

Move Music Files to Device - Samsung Galaxy Note® Pro

Here's how to transfer music files from a computer to your Galaxy Note Pro.

Move Pictures / Videos from Device - Samsung Galaxy Note® Pro

Here's how to transfer picture or video files from your Samsung Galaxy Note Pro to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® Pro

Here's how to transfer picture or video files from a computer to your Samsung Galaxy Note Pro.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy Note® Pro Simulator: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Turning the Tablet On and Off

Learn how to power on and shut down your Samsung Galaxy Note Pro.

View Signal Strength - Samsung Galaxy Note® Pro

Here's how to view signal strength on the Galaxy Note Pro.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Samsung Galaxy Note Pro

Here's how to improve the battery life for your Galaxy Note Pro.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Saver Settings - Samsung Galaxy Note® Pro

Here's how to manage 'Power saving mode' settings on your Galaxy Note Pro to improve battery performance.

Restart Device - Samsung Galaxy Note Pro

Here's how to restart your Note Pro if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy Note® Pro

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Samsung Galaxy Note Pro.

View Battery Info - Samsung Galaxy Note® Pro

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note Pro.

View Battery Status - Samsung Galaxy Note® Pro

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy Note Pro.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Samsung Galaxy Note® Pro Simulator: Pairing with a Bluetooth® Device

Learn how to pair your Samsung Galaxy Note Pro with your Bluetooth device.

Samsung Galaxy Note® Pro Simulator: Sending Photos Using Bluetooth®

Learn how to wirelessly send photos using Bluetooth on your Samsung Galaxy Note Pro.

Send Contact via Bluetooth® - Samsung Galaxy Note® Pro

Here's how to send a contact on your Samsung Galaxy Note Pro via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Note Pro

Here's how to turn Bluetooth for your Galaxy Note Pro on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Turn Airplane Mode On / Off - Samsung Galaxy Note® Pro

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note Pro tablet, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Move Pictures / Videos from Device - Samsung Galaxy Note® Pro

Here's how to transfer picture or video files from your Samsung Galaxy Note Pro to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® Pro

Here's how to transfer picture or video files from a computer to your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Adjusting the Video Setting for Sharing

Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Taking a Picture

Discover how to take a picture using your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Turning the Flash On

A visual guide for how to take a picture with the flash on using your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Zooming In and Out for Pictures

Learn how to zoom in and out when taking photos on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Zooming In and Out for Video

Learn how to zoom in and out while video recording on your Samsung Galaxy Note Pro.

View Pictures / Videos - Samsung Galaxy Note® Pro

Here's how to view pictures and/or videos on your Galaxy Note Pro.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Samsung Galaxy Note® Pro

Here's how to use your Note Pro as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - Samsung Galaxy Note® Pro

Here's how to facilitate a connection between your Galaxy Note Pro and a computer with the Android SDK.

Contacts

Add a Contact - Samsung Galaxy Note® Pro

Here's how to add a contact to your Galaxy Note Pro (tablet).

Caller ID Image - Samsung Galaxy Note® Pro

Here's how to set or change the image for a saved contact on your Galaxy Note Pro.

Contact Display Options - Samsung Galaxy Note® Pro

Here's how to configure how your contacts display on your Samsung Galaxy Note Pro.

Delete a Contact - Samsung Galaxy Note® Pro

Here's how to remove a contact from your Galaxy Note Pro tablet.

Edit a Contact - Samsung Galaxy Note® Pro

Here's how to edit a contact on your Galaxy Note Pro.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® Pro

Here's how to export contacts to an SD / memory card in your Galaxy Note Pro tablet.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® Pro

Here's how to import contacts from an SD / memory card to your Galaxy Note Pro.

Link / Unlink Contacts - Samsung Galaxy Note® Pro

Here's how to link or unlink duplicate contacts in your Galaxy Note Pro tablet.

Samsung Galaxy Note® Pro Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note Pro.

Send Contact via Bluetooth® - Samsung Galaxy Note® Pro

Here's how to send a contact on your Samsung Galaxy Note Pro via Bluetooth.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - Samsung Galaxy Note® Pro

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note Pro.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Cancel Verizon Data Service Auto-Renew (Prepaid) - Android™ Tablet

Here's how to turn off the auto renew functionality of your Prepaid Verizon Data on your tablet.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Manage Data Usage - Samsung Galaxy Note® Pro

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note Pro.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Data On / Off - Samsung Galaxy Note® Pro

Here's how to turn mobile data for your Galaxy Note Pro tablet on or off.

View / Restrict Data Usage by App - Samsung Galaxy Note® Pro

Here's how to view / restrict the amount of data an app on your Galaxy Note Pro uses.

Date & Time

Set Date and Time - Samsung Galaxy Note® Pro

If your Galaxy Note Pro shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note® Pro

Here's how to view the device ID (IMEI) for your Galaxy Note Pro.

View Phone Number - Samsung Galaxy Note® Pro

Here's how to view the phone number for your Samsung Galaxy Note Pro.

Device Settings

Adjust Account Sync Settings - Samsung Galaxy Note® Pro

Here's how to view sync settings on your Galaxy Note Pro if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - Samsung Galaxy Note Pro

Here's how to adjust screen brightness and other display settings (e.g., Screen mode, Daydream, etc.) for your Galaxy Note Pro (tablet).

Manage Alerts / Notifications - Samsung Galaxy Note® Pro

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note Pro.

Manage Do Not Disturb Settings - Samsung Galaxy Note® Pro

If your Galaxy Note Pro tablet isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Quick Settings - Samsung Galaxy Note® Pro

Here's how to configure Quick Settings on your Galaxy Note Pro.

Record and Share a Video - Samsung Galaxy Note® Pro

Here's how to record and send a video using your Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy Note Pro to change alert sounds, turn off GPS and more.

Samsung Galaxy Note® Pro Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Samsung Galaxy Note Pro by adjusting the screen timeout.

Samsung Galaxy Note® Pro Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Note Pro to Airplane mode.

Set Up Printing - Samsung Galaxy Note® Pro

Here's how to set up and add a printer to your Galaxy Note Pro.

Share Picture from Gallery - Samsung Galaxy Note® Pro

Here's how to share a saved picture from your Galaxy Note Pro.

Share Video from Gallery - Samsung Galaxy Note® Pro

Here's how to share a saved video from your Samsung Galaxy Note Pro.

Take and Share a Picture - Samsung Galaxy Note® Pro

Here's how to take and share a picture from your Samsung Galaxy Note Pro.

Turn Airplane Mode On / Off - Samsung Galaxy Note® Pro

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note Pro tablet, view this info.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy Note® Pro

Here's how to add a personal email account to your Galaxy Note Pro tablet.

Add a User Account - Samsung Galaxy Note® Pro

Here's how to add a user profile so multiple people can use your Galaxy Note Pro.

Add an Existing Google™ Account - Samsung Galaxy Note® Pro

Here's how to add your Google (Gmail) account on your Galaxy Note Pro tablet.

Adjust Account Sync Settings - Samsung Galaxy Note® Pro

Here's how to view sync settings on your Galaxy Note Pro if you're not receiving email and app notifications.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Compose and Send Email Message - Samsung Galaxy Note® Pro

Here's how to create and send an email message from your Galaxy Note Pro.

Delete Email Messages - Samsung Galaxy Note® Pro

Here's how to delete email messages from your Galaxy Note Pro.

Email Account Common Settings - Samsung Galaxy Note® Pro

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note Pro.

Email Account Data Usage Settings - Samsung Galaxy Note® Pro

To modify data usage options for the personal email account on your Galaxy Note Pro, view this info.

Email Account Notification Settings - Samsung Galaxy Note® Pro

If you're not getting notifications for the personal email on your Galaxy Note Pro, view this info.

Email Account Password and Server Settings - Samsung Galaxy Note® Pro

To update the personal email password/server settings for your Galaxy Note Pro, view this info.

Email Account Signature Settings - Samsung Galaxy Note® Pro

To enter or edit the personal email signature on your Galaxy Note Pro, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Note® Pro

To adjust the personal email sync frequency settings on your Galaxy Note Pro, view this info.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Samsung Galaxy Note® Pro

Here's info on updating work email settings for your Galaxy Note Pro.

Perform a Gmail™ Sync - Samsung Galaxy Note® Pro

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note Pro tablet.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Note® Pro

Removing then re-adding a work email account on your Galaxy Note Pro often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Note® Pro

Removing then re-adding a Gmail account on your Galaxy Note Pro often fixes email issues.

Remove a Personal Email Account - Samsung Galaxy Note® Pro

Removing then re-adding an email account on your Galaxy Note Pro often fixes email issues.

Reply to an Email Message - Samsung Galaxy Note® Pro

Here's how to reply to an email message from your Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Samsung Galaxy Note Pro.

Set Up Corporate Email (Exchange ActiveSync®) - Samsung Galaxy Note® Pro

Here's how to add a work email account to your Galaxy Note Pro.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Turn GPS Location On / Off - Samsung Galaxy Note® Pro

Here's how to turn GPS location for your Galaxy Note Pro tablet on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Motions and Gestures - Samsung Galaxy Note® Pro

Here's how to manage motion-activated services for your Galaxy Note Pro.

Google Backup & restore

Create a New Google™ Account - Samsung Galaxy Note® Pro

Here's how to create a new Google account on your Samsung Galaxy Note Pro.

Google™ Backup and Restore - Samsung Galaxy Note® Pro

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note Pro.

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Add Folders to Home Screen - Samsung Galaxy Note® Pro

Here's how to add folders to a Home screen on your Galaxy Note Pro.

Add Shortcuts to Home Screen - Samsung Galaxy Note® Pro

Here's how to add a shortcut to a Home screen on your Galaxy Note Pro.

Add Widgets to Home Screen - Samsung Galaxy Note® Pro

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Note Pro.

Remove Items from Home Screen - Samsung Galaxy Note® Pro

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Note Pro tablet.

Rename Home Screen Folder - Samsung Galaxy Note® Pro

Here's how to rename a Home screen folder on your Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Samsung Galaxy Note Pro to help organize your apps.

Samsung Galaxy Note® Pro Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Note Pro for quick access to them.

Samsung Galaxy Note® Pro Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Adjusting Widgets and Apps on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your Samsung Galaxy Note Pro.

View / Manage Home Screen Panels - Samsung Galaxy Note® Pro

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note Pro tablet.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy Note® Pro

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Note Pro.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Note® Pro

Here's how to configure Mobile Hotspot settings (e.g., password, etc.) on your Galaxy Note Pro tablet.

Mobile Hotspot - Samsung Galaxy Note® Pro

Here's how to open the Mobile Hotspot app on your Galaxy Note Pro tablet.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Note® Pro

Here's how to turn the Mobile Hotspot for your Galaxy Note Pro on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Add a Virtual Private Network - Samsung Galaxy Note® Pro

Here's how to add a virtual private network (VPN) to your Galaxy Note Pro.

Change the Browser Start / Home Page - Samsung Galaxy Note® Pro

Here's how to change the Home page in Chrome on your Galaxy Note Pro.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Open Web Browser - Samsung Galaxy Note® Pro

Here's how to open the default web browser on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Note Pro, so it's easy to find later.

Samsung Galaxy Note® Pro Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Switching Between Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note Pro.

Turn Data On / Off - Samsung Galaxy Note® Pro

Here's how to turn mobile data for your Galaxy Note Pro tablet on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Note® Pro

Here's how to change the language used on your Galaxy Note Pro tablet.

Samsung Galaxy Note® Pro Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy Note Pro.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Samsung Galaxy Note® Pro

Here's how to configure the screen lock settings for your Galaxy Note Pro.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy Note® Pro Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Note Pro to help protect your private information.

Samsung Galaxy Note® Pro Simulator: Unlocking the Screen

Learn how to unlock the screen on your Samsung Galaxy Note Pro.

Set Lock Screen Notifications - Samsung Galaxy Note® Pro

Here's how to manage how notifications appear on your Galaxy Note Pro when the screen is locked.

Set Up Screen Lock - Samsung Galaxy Note® Pro

Here's how to set up a screen lock option (password, pattern, etc.) for your Note Pro.

Sign In/Sign Out - Samsung Galaxy Note® Pro

Here's how to sign in/out of additional user accounts set up on your Galaxy Note Pro tablet.

Smart Lock - Samsung Galaxy Note® Pro

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note Pro.

Turn Off Screen Lock - Samsung Galaxy Note® Pro

To disable the screen lock setting on your Note Pro, check out this info.

Turn SIM PIN On / Off - Samsung Galaxy Note® Pro

Here's how to turn the SIM PIN lock code for your Galaxy Note Pro on or off.

Unlock Screen - Samsung Galaxy Note® Pro

To unlock the screen on your Galaxy Note Pro, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy Note® Pro

Here's how to check available space if your Galaxy Note Pro runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® Pro

Here's how to export contacts to an SD / memory card in your Galaxy Note Pro tablet.

Format SD / Memory Card - Samsung Galaxy Note® Pro

Here's how to erase all data on the SD / memory card of your Galaxy Note Pro.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® Pro

Here's how to import contacts from an SD / memory card to your Galaxy Note Pro.

Insert or Remove SD / Memory Card - Samsung Galaxy Note Pro

Here's how to insert or remove an SD / memory card for your Galaxy Note Pro tablet.

Samsung Galaxy Note® Pro Simulator: Inserting a microSD Card

Discover how to put a microSD card into your Samsung Galaxy Note Pro to add memory for photos, videos, music, documents and more.

Samsung Galaxy Note® Pro Simulator: Removing a microSD Card

Learn how to take a microSD card out of your Samsung Galaxy Note Pro to easily transfer content saved on your microSD card to another device.

Mobile Hotspot

Samsung Galaxy Note® Pro Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy Note Pro as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files from Device - Samsung Galaxy Note® Pro

Here's how to transfer music files from your Galaxy Note Pro to a computer.

Move Music Files to Device - Samsung Galaxy Note® Pro

Here's how to transfer music files from a computer to your Galaxy Note Pro.

Navigating & Multitasking

Samsung Galaxy Note® Pro Simulator: Accessing and Closing Open Apps

An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Samsung Galaxy Note Pro.

Task Manager - Samsung Galaxy Note® Pro

Here's how to access the Task manager, close running apps/processes and clear memory on your Galaxy Note Pro tablet.

Use Multi Window - Samsung Galaxy Note Pro

Here's how to use two apps simultaneously on your Galaxy Note Pro tablet.

View, Open or Close Recently Used Apps - Samsung Galaxy Note® Pro

To view or close recently used apps on your Samsung Galaxy Note Pro, view this info.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Note® Pro

If your Note Pro has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Factory Data Reset (Powered On) - Samsung Galaxy Note® Pro

If your Galaxy Note Pro has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - Samsung Galaxy Note® Pro

To check for or to install software updates on your Galaxy Note Pro, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Reset All Settings - Samsung Galaxy Note® Pro

If your Samsung Galaxy Note Pro crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy Note Pro Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

View Software Version - Samsung Galaxy Note® Pro

Here's how to view the software version your Galaxy Note Pro is running.

SIM Card

Insert / Remove SIM Card - Samsung Galaxy Note Pro

Here's how to properly insert or remove a SIM card for your Galaxy Note Pro.

Modify SIM PIN - Samsung Galaxy Note® Pro

Here's how to change your SIM card lock code on your Galaxy Note Pro tablet.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy Note® Pro Simulator: Inserting a Micro SIM Card

Discover how to put a micro SIM card into your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Removing a Micro SIM Card

Learn how to take a micro SIM card out of your Samsung Galaxy Note Pro.

Turn SIM PIN On / Off - Samsung Galaxy Note® Pro

Here's how to turn the SIM PIN lock code for your Galaxy Note Pro on or off.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Samsung Galaxy Note® Pro

Here's how to view the SIM card number associated with your Note Pro.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy Note® Pro Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy Note Pro.

Samsung Galaxy Note® Pro Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy Note Pro to help protect your account.

Samsung Galaxy Note® Pro Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Note Pro.

Sounds, Volume & Audio

Manage Alerts / Notifications - Samsung Galaxy Note® Pro

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note Pro.

Turn Off All Sounds - Samsung Galaxy Note® Pro

Here's how to turn off / silence all sounds on your Galaxy Note Pro.

Vibrate Mode - Samsung Galaxy Note® Pro

Here's how to turn vibrate mode for your Galaxy Note Pro tablet on or off.

Volume Controls - Samsung Galaxy Note® Pro

Here's how to adjust volume if your Galaxy Note Pro doesn't vibrate or play sounds when receiving email / alerts.

TV

View Device Screen on TV - Samsung Galaxy Note® Pro

Here's how to view the screen of your Galaxy Note Pro on your TV or another media device.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy Note® Pro

Here's how to capture a screenshot on your Galaxy Note Pro tablet.

Cut, Copy and Paste Text - Samsung Galaxy Note® Pro

Here's how to cut, copy and paste text on your Galaxy Note Pro tablet.

Samsung Galaxy Note® Pro Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Note Pro.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy Note® Pro Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your Samsung Galaxy Note Pro.

Set Wallpaper - Samsung Galaxy Note® Pro

Here's how to set the Home screen image on your Galaxy Note Pro.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy Note® Pro

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note Pro with other Wi-Fi capable devices.

Add a Virtual Private Network - Samsung Galaxy Note® Pro

Here's how to add a virtual private network (VPN) to your Galaxy Note Pro.

Add a Wi-Fi Network - Samsung Galaxy Note® Pro

Here's how to add an available Wi-Fi network to your Galaxy Note Pro tablet.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® Pro

To allow your Galaxy Note Pro to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Samsung Galaxy Note® Pro

View this info if the Wi-Fi network you want to add to your Galaxy Note Pro tablet doesn't display.

Network Mode Settings - Samsung Galaxy Note® Pro

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note Pro.

Remove Wi-Fi Connection - Samsung Galaxy Note® Pro

To remove a saved Wi-Fi network from your Galaxy Note Pro, view this info.

Samsung Galaxy Note® Pro Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy Note Pro to connect to a Wi-Fi network, so you can access the Internet without using data.

Turn Wi-Fi On / Off - Samsung Galaxy Note® Pro

Here's how to turn Wi-Fi for your Galaxy Note Pro tablet on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55