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Samsung Galaxy Note5 - Support Overview
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- Apps & Widgets
- Features
- How to Use
- Simulator
- Troubleshooting
Download and Install Samsung Gear Manager - Android®
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Samsung Gear VR - Initial Setup
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Samsung Gear VR - Install Gear VR Software
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Samsung Gear VR - Install the Mobile Device
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Samsung Gear VR - Loading New Apps
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Samsung Gear VR - Redeem Oculus Promos
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Samsung Gear VR - Remove the Mobile Device
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Samsung Gear VR - Using the Charger
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Activate Your Device FAQs
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Activate Your New or Certified Pre-owned Smartphone
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Bring Your Own Device (BYOD) - Switch to Verizon
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Connect Your Device Directly to the PC
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Getting to Know Your Samsung Galaxy Note5
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How to use Verizon Cloud
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Obtaining USB Drivers for your Wireless Device
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Perform Over-The-Air Activation (OTA)
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Prepare for an International Trip
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Samsung Galaxy Note5 - Activate / Set Up Device
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Samsung Galaxy Note5 - Turn Android™ Device Protection On / Off
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Set up Verizon Prepaid Service - Android™
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Swap devices with someone on your account
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Top 10 Things to Do with Your New Smartphone
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Validate Emergency Address (E911)
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Video: How to Activate Your Device(length: 3:07)
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Video: How to Swap Phones on Your Account (length: 1:54)
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Video: What is Verizon Cloud?(length: 1:20)
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Content Transfer Center
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Samsung Galaxy Note5 - Move Media Files to / from Computer
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Supported File Types for Transfer Via Bluetooth® - Blackberry®
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Transfer Content - Apple® iPhone® to Android™
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Transfer Content with Samsung Smart Switch Mobile App (from Android)
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Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)
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Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)
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Verizon Cloud - Transfer Content - Android Smartphone
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Video: Use the Content Transfer App to Move Content Between Devices(length: 2:58)
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Certified Like-New Replacement
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How to Clean / Disinfect Your Device
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How to Clean Your Samsung Galaxy Device
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Samsung Galaxy Note5 - Configure S Pen™ Settings
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Samsung Galaxy Note5 - Remove or Insert the S Pen™
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Samsung Galaxy Note5 Simulator: Getting to Know Your Phone
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Samsung Galaxy Note5 Simulator: Turning the Phone On and Off
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Battery Issues - Battery Usage
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Power & Charging Issues - Non-Removable Battery Devices
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Power & Charging Issues - Removable Battery Devices
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Power Cycle the Wireless Device
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Samsung Galaxy Note5 - Restart Device
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Samsung Galaxy Note5 - Turn Power Saver On / Off
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Samsung Galaxy Note5 - View / Extend Battery Life
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Samsung Galaxy Note5 - View Battery Info
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Samsung Galaxy Note5 Simulator: Using Ultra Power Saving Mode
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Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)
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Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
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Connect your Vehicle to Bluetooth®
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Create a Paired Connection - Windows
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Delete Paired Bluetooth® Connection - Android™
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Resolving Car Kit mode
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Samsung Galaxy Note5 - Send Contact via Bluetooth®
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Samsung Galaxy Note5 - Turn Bluetooth On / Off
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Samsung Galaxy Note5 Simulator: Pairing with a Bluetooth® Device
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Add / Remove Spam Blocks - My Verizon Website
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Add a Block - Call & Message Blocking - My Verizon Website
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Call Waiting - Smartphone
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Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly
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Move Pictures / Videos to Device - Android™ Smartphone
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Remove a Block - Call & Message Blocking - My Verizon Website
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Samsung Galaxy Note5 - Add / Remove Speed Dial Number
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Samsung Galaxy Note5 - Block / Unblock Numbers
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Samsung Galaxy Note5 - Call a Number
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Samsung Galaxy Note5 - Manage DTMF Tones
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Samsung Galaxy Note5 - Manage Do Not Disturb Settings
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Samsung Galaxy Note5 - Place a Conference Call
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Samsung Galaxy Note5 - Redial
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Samsung Galaxy Note5 - Turn Airplane Mode On / Off
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Samsung Galaxy Note5 - Turn Wi-Fi Calling On / Off
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Samsung Galaxy Note5 - View / Delete Call History
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Samsung Galaxy Note5 Simulator: Calling a Contact
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Samsung Galaxy Note5 Simulator: Calling a New Number
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Samsung Galaxy Note5 Simulator: Changing the Ringtone
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Samsung Galaxy Note5 Simulator: Ignoring a Call and Replying with a Text
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Samsung Galaxy Note5 Simulator: Returning to a Call
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Samsung Galaxy Note5 Simulator: Switching Between Calls
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Samsung Galaxy Note5 Simulator: Teaching Kids How to Call 911
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Samsung Galaxy Note5 Simulator: Using Hands-Free Calling
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Samsung Galaxy Note5 Simulator: Viewing a Missed Call and Adding It as a Contact
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Video: Verizon Messages - HD Video Calling(length: 1:46)
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What is Wi-Fi Calling? - FAQs
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Wi-Fi Calling - Android™ - Determine Wi-Fi Call
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Access Google™ Photos - Android™
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Ensure Picture / Video Message does not Exceed File Size Limit
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Samsung Galaxy Note5 - Common Camera Settings
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Samsung Galaxy Note5 - Move Media Files to / from Computer
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Samsung Galaxy Note5 - Record and Share a Video
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Samsung Galaxy Note5 - Share Picture from Gallery
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Samsung Galaxy Note5 - Share Video from Gallery
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Samsung Galaxy Note5 - Take and Share a Picture
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Samsung Galaxy Note5 - View Pictures / Videos
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Samsung Galaxy Note5 Simulator: Accessing the Camera from the Lock Screen
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Samsung Galaxy Note5 Simulator: Capturing and Viewing Screenshots
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Samsung Galaxy Note5 Simulator: Changing the File Size of Pictures and Videos
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Samsung Galaxy Note5 Simulator: Recording a Video
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Samsung Galaxy Note5 Simulator: Sharing Photos
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Samsung Galaxy Note5 Simulator: Taking a Picture
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Samsung Galaxy Note5 Simulator: Taking a Picture While Recording a Video
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Samsung Galaxy Note5 Simulator: Taking a Selfie
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Samsung Galaxy Note5 Simulator: Turning the Flash On and Off
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Samsung Galaxy Note5 Simulator: Zooming In and Out
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Supported file types for Picture / Video Messaging
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Resolve Windows Device Manager Conflicts
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Samsung Galaxy Note5 - USB Debugging Mode
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Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
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Choose Contacts to Display on Device
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Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook
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Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™
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Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
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Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage
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Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
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Import Contacts - Android™ - Backup Assistant
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Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
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Import Contacts to Gmail (Non-Android Device)
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Samsung Galaxy Note5 - Add a Contact
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Samsung Galaxy Note5 - Contact Display Options
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Samsung Galaxy Note5 - Delete a Contact
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Samsung Galaxy Note5 - Edit a Contact
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Samsung Galaxy Note5 - Link / Unlink Contacts
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Samsung Galaxy Note5 - Send Contact via Bluetooth®
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Samsung Galaxy Note5 - View Contact Sync Source
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Samsung Galaxy Note5 Simulator: Adding a Contact
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Samsung Galaxy Note5 Simulator: Adding and Removing Contacts from Favorites
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Samsung Galaxy Note5 Simulator: Assigning a Picture to a Contact
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Samsung Galaxy Note5 Simulator: Assigning a Ringtone to a Contact
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Samsung Galaxy Note5 Simulator: Creating a Group and Adding Contacts to It
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Samsung Galaxy Note5 Simulator: Sharing a Contact's Information
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Verizon Cloud - Android Smartphone - Back Up Contacts / Media
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Video: Managing Contacts Using My Verizon(length: 2:21)
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Video: Managing Duplicate Contacts Using Google(length: 2:45)
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Video: Managing Duplicate Contacts Using Your Android Device(length: 3:21)
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Bonus Data FAQs
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Conserve Data Usage - Google+
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Data Gifting FAQs
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Data Utilization FAQs
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PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
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Samsung Galaxy Note5 - Allow / Deny Data Roaming
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Samsung Galaxy Note5 - Manage Data Usage
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Samsung Galaxy Note5 - Turn Data On / Off
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Samsung Galaxy Note5 - View / Restrict Data Usage by App
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Auto Date and Time - Android™
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Samsung Galaxy Note5 - Set Date and Time
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Check for Physical Damage
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Check for Water Damage - Samsung
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Damaged Device Fee FAQs
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How to Identify Device Damage
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How to Locate ESN or MEID Serial Numbers on Phones
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My Verizon Website - View Device Info
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Samsung Galaxy Note5 - View MAC Address
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Samsung Galaxy Note5 - View Phone Number
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Understanding ESN and MEID Numbers
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Configure Company Name ID
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Disable Automatic Configuration and Proxy Server Settings
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Samsung Galaxy Note5 - Adjust Brightness / Display Settings
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Samsung Galaxy Note5 - Mode Change
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Samsung Galaxy Note5 - Reset All Settings
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Samsung Galaxy Note5 - Reset Network Settings
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Samsung Galaxy Note5 - Set Up Printing
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Samsung Galaxy Note5 - Turn Download Booster On / Off
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Samsung Galaxy Note5 - Turn Screen Inversion On / Off
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Samsung Galaxy Note5 - Turn Screen Rotation On / Off
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Samsung Galaxy Note5 - View Device Screen on TV
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Samsung Galaxy Note5 Simulator: Accessing Settings
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Samsung Galaxy Note5 Simulator: Adjusting the Screen Timeout
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Samsung Galaxy Note5 Simulator: Setting the Phone to Silent
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Samsung Galaxy Note5 Simulator: Turning Airplane Mode On and Off
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Turn TalkBack On / Off - Android
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Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™
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Gmail for Android - Reply to a Message
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Gmail™ for Android™ - Auto Signature
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Gmail™ for Android™ - Compose and Send a Message
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Gmail™ for Android™ - Delete Messages
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Gmail™ for Android™ - View Account Address / Username
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Gmail™ for Android™ - View Messages
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Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
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Leave or Remove Copies of Email Messages on the Messaging Server
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Recover Gmail™ Sign-in Information
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Samsung Galaxy Note5 - Add a Personal / Corporate Email Account
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Samsung Galaxy Note5 - Add an Existing Google™ Account
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Samsung Galaxy Note5 - Adjust Account Sync Settings
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Samsung Galaxy Note5 - Compose and Send Email Message
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Samsung Galaxy Note5 - Create a New Google™ Account
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Samsung Galaxy Note5 - Delete Email Messages
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Samsung Galaxy Note5 - Email Account Common Settings
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Samsung Galaxy Note5 - Email Account Data Usage Settings
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Samsung Galaxy Note5 - Email Account Notification Settings
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Samsung Galaxy Note5 - Email Account Password and Server Settings
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Samsung Galaxy Note5 - Email Account Signature Settings
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Samsung Galaxy Note5 - Email Account Sync Frequency Settings
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Samsung Galaxy Note5 - Manage Corporate Email Settings
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Samsung Galaxy Note5 - Perform a Gmail™ Sync
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Samsung Galaxy Note5 - Remove Gmail™ Account
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Samsung Galaxy Note5 - Remove a Personal / Corporate Email Account
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Samsung Galaxy Note5 - View and Reply to an Email Message
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Samsung Galaxy Note5 Simulator: Attaching a File to an Email
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Samsung Galaxy Note5 Simulator: Forwarding an Email
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Samsung Galaxy Note5 Simulator: Replying to an Email
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Samsung Galaxy Note5 Simulator: Sending an Email
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Samsung Galaxy Note5 Simulator: Setting Up Corporate Email
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Samsung Galaxy Note5 Simulator: Setting Up Personal Email
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Samsung Galaxy Note5 Simulator: Switching Between Email Accounts
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Standard Email Messaging Ports
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Update the Gmail Password - Android™
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Video: Troubleshooting Personal and Corporate Email(length: 3:21)
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Find My Device - Android™ - Remotely Locate Device
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Find My Device - Android™ - Remotely Lock Device
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Find My Device - Android™ - Remotely Ring Device
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How to Find Your Lost or Stolen Phone or Tablet
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Turn Find My Device On / Off - Android™
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E911 Compliance FAQs
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Find My Mobile - Samsung
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GPS Location Settings - Android™
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Google Maps™ - Add Layers
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Google Maps™ - Download an Offline Map
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Google Maps™ - Find Current Location
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Google Maps™ - Find Driving Directions
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Samsung Galaxy Note5 - Turn GPS Location On / Off
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Google Maps™ - Gestures
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Samsung Galaxy Note5 - Motions and Gestures
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Samsung Galaxy Note5 - Google™ Backup and Restore
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Samsung Galaxy Note5 - Customize Your Home Screen
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Samsung Galaxy Note5 - View / Manage Home Screen Panels
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Samsung Galaxy Note5 - View Signal Strength
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Samsung Galaxy Note5 Simulator: Adding Apps and Widgets to the Home Screen
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Samsung Galaxy Note5 Simulator: Adding Folders to the Home Screen
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Samsung Galaxy Note5 Simulator: Adding and Changing a Lock Screen Shortcut
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Samsung Galaxy Note5 Simulator: Adding and Deleting a Home Screen
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Samsung Galaxy Note5 Simulator: Adjusting Apps and Widgets to the Home Screen
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Samsung Galaxy Note5 Simulator: Changing the Default Home Screen
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Samsung Galaxy Note5 Simulator: Removing Apps and Widgets from the Home Screen
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Samsung Galaxy Note5 Simulator: Using Shortcuts to Unlock the Screen
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Samsung Galaxy Note5 - Change Mobile / Wi-Fi Hotspot Password
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Samsung Galaxy Note5 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot
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Samsung Galaxy Note5 - Manage Mobile / Wi-Fi Hotspot Settings
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Samsung Galaxy Note5 - Tethered Modem Connection
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Samsung Galaxy Note5 - Turn Mobile / Wi-Fi Hotspot On / Off
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Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet
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Access Websites - Mobile Web
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Chrome Browser - Android - Access Websites
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Chrome Browser - Android - Clear Temporary Internet Files
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Chrome™ Browser - Android™ - Add a Browser Bookmark
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Chrome™ Browser - Android™ - Allow / Block Browser Cookies
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Chrome™ Browser - Android™ - Delete a Browser Bookmark
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Chrome™ Browser - Android™ - Edit a Browser Bookmark
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Chrome™ Browser - Android™ - Open a Browser Bookmark
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Chrome™ Browser - Android™ - Save Pictures from Browser
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Chrome™ Browser - Android™ - Turn JavaScript On / Off
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Delete Temporary Internet Files and Cookies - Internet Explorer
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Disable Work Offline - Internet Browser
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How to Check Your Internet Connection Speed
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Power Cycling and Launching Mobile Web Browser
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Samsung Galaxy Note5 - Add a Virtual Private Network
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Samsung Galaxy Note5 - Change the Browser Start / Home Page
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Samsung Galaxy Note5 Simulator: Bookmarking a Website
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Samsung Galaxy Note5 Simulator: Navigating to a Website
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Samsung Galaxy Note5 Simulator: Searching the Web Using Your Voice
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Samsung Galaxy Note5 Simulator: Using Web Browser Windows
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View Browser History - Android™
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Turn Voice Input On / Off - Android™
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Samsung Galaxy Note5 - Language Selection
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Samsung Galaxy Note5 Simulator: Changing the Language
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Device Locking FAQs
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Samsung Galaxy Note5 - Enable / Disable / Modify Screen Lock
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Samsung Galaxy Note5 - Manage Screen Lock Settings
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Samsung Galaxy Note5 - Remove Saved Fingerprints
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Samsung Galaxy Note5 - Set Lock Screen Notifications
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Samsung Galaxy Note5 - Set Up Fingerprint Recognition
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Samsung Galaxy Note5 - Smart Lock
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Samsung Galaxy Note5 - Unlock Screen
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Samsung Galaxy Note5 Simulator: Setting Screen Security
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Samsung Galaxy Note5 Simulator: Unlocking the Screen
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Format SD / Memory Card via PC
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Insert the memory card that contained the songs from the play list
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Samsung Galaxy Note5 - Check Device Storage
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Samsung Galaxy Note5 Simulator: Inserting and Removing a microSD Card
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Samsung Galaxy Note5 Simulator: Setting Up Mobile Hotspot
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Apple Music - My Verizon Website - Opt In
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Apple Music - My Verizon app - Opt In
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How to Use Apple Music FAQs
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Move Music to Device - Android™ Smartphone
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Samsung Galaxy Note5 Simulator: Creating a Station
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Samsung Galaxy Note5 Simulator: Listening to Music
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Samsung Galaxy Note5 Simulator: Using Samsung Milk Music™ Dial
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Samsung Galaxy Note5 Simulator: Configuring Location Settings
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Samsung Galaxy Note5 Simulator: Managing Data Usage
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Samsung Galaxy Note5 Simulator: Multitasking Between Apps
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Samsung Galaxy Note5 Simulator: Navigating Multiple Home Screens
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Samsung Galaxy Note5 Simulator: Using Multi Window™
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Samsung Galaxy Note5 Simulator: Using Picture-in-Picture Video
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Samsung Galaxy Note5 Simulator: Using the Notification Panel
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Samsung Galaxy Note5 - Tap & Pay
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Samsung Galaxy Note5 - Turn Android Beam On / Off
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Samsung Galaxy Note5 - Turn NFC On / Off
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Samsung Galaxy Note5 Simulator: Using Near Field Communication and Android Beam™
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Protect Against Downloading Ransomware Malware - Android™
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Reboot the Router
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Remove Ransomware From the Device - Android™
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Samsung Galaxy Note5 - Factory Data Reset (Powered Off)
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Samsung Galaxy Note5 - Factory Data Reset (Powered On)
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Samsung Galaxy Note5 - Factory Data Reset - Need to Know
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Samsung Galaxy Note5 - Install Device Software Update
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Samsung Galaxy Note5 - Software Update
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Samsung Galaxy Note5 - Turn Automatic App Restore On / Off
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Samsung Galaxy Note5 - View Software Version
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Shutdown Prevention - Nougat 7.0 and higher (Samsung)
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Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates
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Software Upgrade Assistant (Samsung) - Initial Setup
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Software Upgrade Assistant (Samsung) - Repair Assistant
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Software Upgrade Assistant (Samsung) - Software Update
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SIM Card FAQs - Replace & activate a new card
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SIM Card Tips and Tricks
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Samsung Galaxy Note5 - Enable / Disable / Modify SIM PIN
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Samsung Galaxy Note5 - Insert / Remove SIM Card
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Samsung Galaxy Note5 - View SIM Card Number
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Samsung Galaxy Note5 Simulator: Inserting and Removing the Nano SIM Card
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Unblock SIM PIN - Android Smartphones / Tablets
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Manage Facebook® Privacy
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Samsung Galaxy Note5 Simulator: Adding a Facebook® Account
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Samsung Galaxy Note5 Simulator: Logging Out of Facebook®
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Samsung Galaxy Note5 Simulator: Posting Status Updates and Photos to Facebook®
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Samsung Galaxy Note5 - Record and Play File - Voice Recorder
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Samsung Galaxy Note5 - Save a Ringtone
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Samsung Galaxy Note5 - Set Ringtones / Notification Sounds
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Samsung Galaxy Note5 - Turn Off All Sounds
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Samsung Galaxy Note5 - Use Speakerphone
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Samsung Galaxy Note5 - Vibrate Mode
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Samsung Galaxy Note5 - Volume Controls
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Samsung Galaxy Note5 Simulator: Adding and Removing Contacts from Favorites in Easy Mode
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Samsung Galaxy Note5 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
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Samsung Galaxy Note5 Simulator: Making a Phone Call in Easy Mode
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Samsung Galaxy Note5 Simulator: Navigating Multiple Home Screens in Easy Mode
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Samsung Galaxy Note5 Simulator: Switching Back to Standard Mode
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Samsung Galaxy Note5 Simulator: Switching to Easy Mode
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Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV
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Cancel Text Messaging Subscriptions
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Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device
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Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
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Samsung Galaxy Note5 - Auto Receive Messages
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Samsung Galaxy Note5 - Create and Send a Text Message
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Samsung Galaxy Note5 - Cut, Copy and Paste Text
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Samsung Galaxy Note5 - Delete Messages
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Samsung Galaxy Note5 - Set Default Messaging App
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Samsung Galaxy Note5 - Set Up SOS Messages
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Samsung Galaxy Note5 - Text Message Notification Settings
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Samsung Galaxy Note5 - Text Message Signature
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Samsung Galaxy Note5 - Turn Message Delivery Confirmation Setting On / Off
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Samsung Galaxy Note5 - Turn Premium SMS Permissions On / Off
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Samsung Galaxy Note5 - View Text Messages
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Save a Picture / Video Message - Android™ Smartphone
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Send Picture/Video Message using Email
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Text Message Notification Settings - Android™
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Text to Landline FAQs
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Texting FAQs - International messaging & email to text
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Verizon Messages - Website - Print Text Messages
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Video: Verizon Messages - Basic Use (length: 1:24)
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Video: Verizon Messages - Getting Creative(length: 1:31)
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Video: Verizon Messages - On the Move(length: 2:04)
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Android™ - Access Menus with Long Press
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Samsung Galaxy Note5 - Capture a Screenshot
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Samsung Galaxy Note5 Simulator: Finding Additional Help
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Top 10 Things to Do with Your New Smartphone
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Accessibility Settings - Android™
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Configure TalkBack Settings - Android
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Magnification Gestures / Touch Zoom - Android™
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Samsung Galaxy Note5 - Manage TTY Settings
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Turn Assisted Dialing On / Off - Samsung Smartphones
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Turn TalkBack On / Off - Android
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Samsung Galaxy Note5 Simulator: Changing the Wallpaper
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Samsung Galaxy Note5 - Access Wi-Fi Direct
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Samsung Galaxy Note5 - Add a Wi-Fi Network
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Samsung Galaxy Note5 - Auto Switch Between Wi-Fi & Mobile Data Networks
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Samsung Galaxy Note5 - Network Mode Settings
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Samsung Galaxy Note5 - Remove Wi-Fi Connection
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Samsung Galaxy Note5 - Turn Wi-Fi On / Off
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Samsung Galaxy Note5 Simulator: Connecting to a Wi-Fi Network
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Video: Troubleshooting a Wi-Fi Connection(length: 2:55)
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Wi-Fi Calling - Android™ - Determine Wi-Fi Call
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