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Samsung Galaxy Note5 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note5.
Troubleshoot Galaxy Note5
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Samsung Gear VR - Initial Setup

For step-by-step setup instructions for your Samsung Gear VR, view this info.

Samsung Gear VR - Install Gear VR Software

When you connect the headset to your device, the Oculus software installs.

Samsung Gear VR - Install the Mobile Device

Follow these steps to attach your device to your Gear VR.

Samsung Gear VR - Loading New Apps

Here's how to load apps onto your Gear VR via the Store or the Oculus app.

Samsung Gear VR - Redeem Oculus Promos

If you are trying to redeem free promotional games or software from Oculus for your Gear VR, view this.

Samsung Gear VR - Remove the Mobile Device

Follow these steps to detach your device from the Samsung Gear VR.

Samsung Gear VR - Using the Charger

Here's some info on using the charger for your Gear VR.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Note5 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy Note5 on or off.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Getting to Know Your Samsung Galaxy Note5

Get to know your new Samsung Galaxy Note5 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy Note5 - Activate / Set Up Device

Here's how to quickly set up your Galaxy Note5.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy Note5 - Move Media Files to / from Computer

Here's how to transfer pictures, videos or music files between your Galaxy Note5 and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Samsung Galaxy Note5 - Configure S Pen Settings

Here's how to configure S Pen settings (e.g., Pointer, Alerts, etc.) on your Galaxy Note5.

Samsung Galaxy Note5 - Remove or Insert the S Pen

The S Pen is a stylus that assists you in performing different functions on the Note 5. The S Pen stores inside the device for convenient access.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Manage Adaptive Battery / Battery Optimization Settings - Android (Samsung)

Here's info on Adaptive battery and Battery Optimization, both of which help conserve battery power on your Samsung device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy Note5 - Restart Device

Here's how to restart your Galaxy Note5 if it crashes and resets, freezes or runs slowly.

Samsung Galaxy Note5 - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy Note5.

Samsung Galaxy Note5 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Note5.

Samsung Galaxy Note5 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Note5.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy Note5 - Send Contact via Bluetooth

Here's how to send a contact on your Galaxy Note5 via Bluetooth.

Samsung Galaxy Note5 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Note5 on or off and make it visible to other devices for pairing.

Calling & Dialing

Samsung Galaxy Note5 - Call a Number

Here's how to place a call from your Samsung Galaxy Note5.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy Note5 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy Note5.

Samsung Galaxy Note5 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy Note5.

Samsung Galaxy Note5 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note5 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy Note5 - Manage Do Not Disturb Settings

If your Galaxy Note5 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy Note5 - Place a Conference Call

Here's how to place a conference call from your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy Note5.

Samsung Galaxy Note5 - View / Delete Call History

To view or clear the call history on your Galaxy Note5, check out this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy Note5 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy Note5.

Samsung Galaxy Note5 - Move Media Files to / from Computer

Here's how to transfer pictures, videos or music files between your Galaxy Note5 and a computer.

Samsung Galaxy Note5 - Record and Share a Video

Here's how to record and share a video using your Galaxy Note5.

Samsung Galaxy Note5 - Share Picture from Gallery

Here's how to send a saved picture from your Samsung Galaxy Note5 to a messaging recipient.

Samsung Galaxy Note5 - Share Video from Gallery

Here's how to send a saved video on your Samsung Galaxy Note5 to a messaging recipient.

Samsung Galaxy Note5 - Take and Share a Picture

Here's how to take and share a picture from your Galaxy Note5.

Samsung Galaxy Note5 - View Pictures / Videos

Here's how to view pictures and/or videos on your Samsung Galaxy Note5.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy Note5 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy Note5 and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Samsung Galaxy Note5 - Add a Contact

Here's how to add a contact to your Galaxy Note5.

Samsung Galaxy Note5 - Contact Display Options

Here's how to configure how your contacts display on your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Delete a Contact

Here's how to remove a contact from your Galaxy Note5.

Samsung Galaxy Note5 - Edit a Contact

Here's how to edit a contact on your Galaxy Note5.

Samsung Galaxy Note5 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy Note5.

Samsung Galaxy Note5 - Send Contact via Bluetooth

Here's how to send a contact on your Galaxy Note5 via Bluetooth.

Samsung Galaxy Note5 - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy Note5 was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy Note5 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Note5 on or off.

Samsung Galaxy Note5 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note5.

Samsung Galaxy Note5 - Turn Data On / Off

Here's how to turn the mobile data for your Samsung Galaxy Note5 on or off.

Samsung Galaxy Note5 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy Note5 uses.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy Note5 - Set Date and Time

If your Galaxy Note5 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Samsung Galaxy Note5 - View Phone Number

Here's how to view the phone number for your Note5.

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Note5 - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy Note5.

Samsung Galaxy Note5 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy Note5.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Samsung Galaxy Note5 - Reset Network Settings

Here's how to reset settings if your Galaxy Note5 can't connect to data or send / receive messages.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Galaxy Note5 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy Note5.

Samsung Galaxy Note5 - Mode Change

Here's how to change the Home screen layout on your Galaxy Note5 if it looks different.

Samsung Galaxy Note5 - Reset All Settings

If your Samsung Galaxy Note5 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy Note5 - Set Up Printing

Here's how to set up and add a printer to your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Turn Download Booster On / Off

Here's how to turn Download booster for your Samsung Galaxy Note5 on or off.

Samsung Galaxy Note5 - Turn Screen Inversion On / Off

If the color scheme on your Samsung Galaxy Note5 is reversed, view this.

Samsung Galaxy Note5 - Turn Screen Rotation On / Off

If the display on your Galaxy Note5 doesn't rotate, this shows how to fix it.

Samsung Galaxy Note5 - View Device Screen on TV

Here's how to view the screen of your Note5 on your TV or another media device.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy Note5 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy Note5.

Samsung Galaxy Note5 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy Note5 if you're not receiving email and app notifications.

Samsung Galaxy Note5 - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy Note5.

Samsung Galaxy Note5 - Create a New Google Account

Here's how to create a new Google account on your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Delete Email Messages

Here's how to delete email messages from your Galaxy Note5.

Samsung Galaxy Note5 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Note5.

Samsung Galaxy Note5 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Email Account Password and Server Settings

To update the personal email password/server settings for your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Email Account Signature Settings

To enter or edit the personal email signature on your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy Note5.

Samsung Galaxy Note5 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note5.

Samsung Galaxy Note5 - Remove Gmail Account

Removing then re-adding a Gmail account on your Galaxy Note5 often fixes email issues.

Samsung Galaxy Note5 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy Note5.

Samsung Galaxy Note5 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy Note5.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Samsung Galaxy Note5 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Note5 on or off.

Gestures & Motions

Samsung Galaxy Note5 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy Note5.

Google Backup & restore

Samsung Galaxy Note5 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note5.

Home Screen

Samsung Galaxy Note5 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy Note5.

Samsung Galaxy Note5 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note5.

Samsung Galaxy Note5 - View Signal Strength

Here's how to view signal strength on the Galaxy Note5.

Hotspot

Samsung Galaxy Note5 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy Note5.

Samsung Galaxy Note5 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy Note5 on or off.

Samsung Galaxy Note5 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Galaxy Note5 to Mobile Hotspot.

Samsung Galaxy Note5 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) for your Galaxy Note5.

Samsung Galaxy Note5 - Tethered Modem Connection

Here's how to use your Galaxy Note5 as a modem to connect to the internet via a USB or Bluetooth connection.

Internet & Web Browser

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy Note5 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Note5.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy Note5 - Language Selection

Here's how to change the language used on your Galaxy Note5.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy Note5 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Note5.

Samsung Galaxy Note5 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy Note5.

Samsung Galaxy Note5 - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your Galaxy Note5.

Samsung Galaxy Note5 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Samsung Galaxy Note5 when the screen is locked.

Samsung Galaxy Note5 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Galaxy Note5.

Samsung Galaxy Note5 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note5.

Samsung Galaxy Note5 - Unlock Screen

To unlock the screen on your Galaxy Note5, check out this info.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy Note5 - Check Device Storage

Here's how to free up space if your Galaxy Note5 runs slowly / crashes, apps freeze or you can't save media.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

Samsung Galaxy Note5 - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your Galaxy Note5 to other NFC-capable devices.

Samsung Galaxy Note5 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note5.

Operating System & Software

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Samsung Galaxy Note5 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Note5 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Note5 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Note5 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Note5 - Factory Data Reset - Need to Know

Here's some important info to review prior to completing a factory data reset on your Galaxy Note5.

Samsung Galaxy Note5 - Install Device Software Update

To check for or to install software updates on your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Note5.

Samsung Galaxy Note5 - View Software Version

Here's how to view the software version your Galaxy Note5 is running.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy Note5 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Samsung Galaxy Note5 or turn it on or off.

Samsung Galaxy Note5 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Note5.

Samsung Galaxy Note5 - View SIM Card Number

Here's how to view the SIM card number associated with your Note5.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy Note5 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy Note5 on or off.

Samsung Galaxy Note5 - Record and Play File - Voice Recorder

To record and play a sound file on your Galaxy Note5, check out this info.

Samsung Galaxy Note5 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Volume Controls

Here's how to adjust the volume if your Galaxy Note5 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy Note5 - Set Default Messaging App

Here's how to set the default messaging app on your Samsung Galaxy Note5.

Samsung Galaxy Note5 - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy Note5 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy Note5.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy Note5 - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Note5.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy Note5 - Manage TTY Settings

To change the TTY settings on your Galaxy Note5, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy Note5 - Add a Wi-Fi Network

Here's how to connect your Galaxy Note5 to a Wi-Fi network.

Samsung Galaxy Note5 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Galaxy Note5 to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy Note5 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note5.

Samsung Galaxy Note5 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Galaxy Note5, view this info.

Samsung Galaxy Note5 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Note5 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.