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Samsung Galaxy S® 4 mini - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 4 mini.
Troubleshoot Galaxy S4 mini
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy S® 4 mini

Here's how to quickly set up your Samsung Galaxy S 4 mini.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to move files from internal storage on your Galaxy S4 mini to an SD / Memory Card.

Move Media Files to / from Computer - Samsung Galaxy S 4 mini

Here's how to transfer picture, video or music files between your Galaxy S 4 mini and a computer.

S Beam™ On / Off - Samsung Galaxy S® 4 mini

Here's how to turn S Beam on and off on your Galaxy S 4 mini.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Transfer Data via Android Beam - Samsung Galaxy S® 4 mini

Here's how to wirelessly transfer data from your Galaxy S 4 mini to another NFC-capable device.

Transfer Data via S Beam™ - Samsung Galaxy S® 4 mini

Here's how to wirelessly transfer data from your Galaxy S 4 mini to another NFC-capable device using S beam.

Turn Android Beam On / Off - Samsung Galaxy S® 4 mini

Here's how to enable Android Beam and transfer files from your Galaxy s4 mini to other NFC-capable devices.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

View Signal Strength - Samsung Galaxy S® 4 mini

Here's how to view signal strength on the Galaxy S 4 mini.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Insert / Remove Battery - Samsung Galaxy S 4 mini

Here's how to insert / remove the battery for your Galaxy S 4 mini.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - Samsung Galaxy S® 4 mini

Here's how to manage 'Battery / Power saver' settings on your Galaxy S 4 mini to improve battery performance.

Soft Reset - Samsung Galaxy S® 4 mini

Here's how to perform a soft reset on your Galaxy S 4 mini if it crashes and resets, freezes or runs slow.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

View / Extend Battery Life - Samsung Galaxy S® 4 mini

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S 4 mini.

View Battery Info - Samsung Galaxy S® 4 mini

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S4 mini.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - Samsung Galaxy S® 4 mini

Here's how to send a contact on your Galaxy S 4 mini via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy S 4 mini

Here's how to turn Bluetooth for your Galaxy S 4 mini on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - Samsung Galaxy S 4 mini

Here's how to add or remove a speed dial number on your Galaxy S 4 mini.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - Samsung Galaxy S® 4 mini

Here's how to send unwanted calls directly to voicemail for your Galaxy S4 Mini.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - Samsung Galaxy S® 4 mini

Here's how to place a call on your Galaxy S 4 mini.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Galaxy S® 4 mini

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S 4 mini and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Samsung Galaxy S® 4 mini

Here's how to place a conference call on your Galaxy S 4 mini.

Redial - Samsung Galaxy S® 4 mini

Here's how to manually redial a number called from your Galaxy S 4 mini.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - Samsung Galaxy S® 4 mini

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 4 mini, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Samsung Galaxy S® 4 mini

To view or clear the call history on your Galaxy S 4 mini, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Media Files to / from Computer - Samsung Galaxy S 4 mini

Here's how to transfer picture, video or music files between your Galaxy S 4 mini and a computer.

Record and Share a Video - Samsung Galaxy S® 4 mini

Here's how to record and send a video using your Galaxy S 4 mini.

Share Picture from Gallery - Samsung Galaxy S® 4 mini

Here's how to share a saved picture from your Galaxy S 4 mini.

Share Video from Gallery - Samsung Galaxy S® 4 mini

Here's how to send a saved video on your Galaxy S 4 mini to a messaging recipient.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Samsung Galaxy S® 4 mini

Here's how to take and share a picture from your Galaxy S 4 mini.

View Pictures / Videos - Samsung Galaxy S® 4 mini

Here's how to view pictures and/or videos on your Galaxy S 4 mini.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Samsung Galaxy S® 4 mini

Here's how to use your Galaxy S 4 mini as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - Samsung Galaxy S® 4 mini

Here's how to facilitate a connection between your Galaxy S 4 mini and a computer with the Android SDK.

Contacts

Add a Contact - Samsung Galaxy S® 4 mini

Here's how to add a contact on your Galaxy S 4 mini.

Back Up Contacts - Backup Assistant℠ Plus - Samsung Galaxy S® 4 mini

Here's how to backup contacts with Backup Assistant Plus on your Galaxy S 4 mini.

Caller ID Image - Samsung Galaxy S® 4 mini

Here's how to set or change the image for a saved contact on your Galaxy S 4 mini.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Samsung Galaxy S® 4 mini

Here's how to configure how you want your contacts to display on your Galaxy S 4 mini.

Edit a Contact - Samsung Galaxy S® 4 mini

Here's how to edit a contact on your Galaxy S 4 mini.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to export contacts to an SD / memory card in your Galaxy S 4 mini.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to import contacts from an SD / memory card to your Galaxy S 4 mini.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - Samsung Galaxy S® 4 mini

Here's how to link or unlink duplicate contacts in your Galaxy S 4 mini.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Restore Contacts - Backup Assistant℠ Plus - Samsung Galaxy S® 4 mini

Here's how to restore contacts with Backup Assistant Plus on your Galaxy S 4 mini.

Send Contact via Bluetooth® - Samsung Galaxy S® 4 mini

Here's how to send a contact on your Galaxy S 4 mini via Bluetooth.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Samsung Galaxy S® 4 mini

Here's how to view where a phonebook contact on your Galaxy S 4 mini was imported from.

Data

Allow / Deny Data Roaming - Samsung Galaxy S® 4 mini

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S 4 mini.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Email Account Data Usage Settings - Samsung Galaxy S® 4 mini

To modify data usage options for the personal email account on your Galaxy S 4 mini, view this info.

Manage Data Usage - Samsung Galaxy S® 4 mini

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy S 4 mini.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Samsung Galaxy S® 4 mini

To turn the mobile data for your Samsung Galaxy S 4 mini on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy S® 4 mini

Here's how to view / restrict the amount of data an app on your Galaxy S 4 mini uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Samsung Galaxy S® 4 mini

If your Galaxy S4 mini shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy S® 4 mini

Here's how to view the device ID (IMEI) for your Galaxy S 4 mini.

View MAC Address - Samsung Galaxy S® 4 mini

Here's how to view the Wi-Fi MAC address for your Galaxy S 4 mini.

Device Settings

Adjust Account Sync Settings - Samsung Galaxy S® 4 mini

Here's how to view sync settings on your Galaxy S 4 mini if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - Samsung Galaxy S 4 mini

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy S 4 mini.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Driving Mode - Samsung Galaxy S® 4 mini

Here's how to turn Driving Mode for your Galaxy S 4 mini on or off.

Manage DTMF Tones - Samsung Galaxy S® 4 mini

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S 4 mini and your dialpad entries aren't recognized, view this info.

Quick Settings - Samsung Galaxy S® 4 mini

Here's how to turn quick settings for your Galaxy S 4 mini on or off.

Set Up Printing - Samsung Galaxy S® 4 mini

Here's how to set up and add a printer to your Samsung Galaxy S 4 mini.

Turn Airplane Mode On / Off - Samsung Galaxy S® 4 mini

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 4 mini, view this info.

Turn Screen Rotation On / Off - Samsung Galaxy S® 4 mini

If the display on your Galaxy S 4 mini doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Add a Personal / Corporate Email Account - Samsung Galaxy S® 4 mini

Here's how to set up a personal / corporate email account on your Galaxy S 4 mini.

Add an Existing Google™ Account - Samsung Galaxy S® 4 mini

Here's how to add an existing Google (Gmail) account to your Galaxy S 4 mini.

Adjust Account Sync Settings - Samsung Galaxy S® 4 mini

Here's how to view sync settings on your Galaxy S 4 mini if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy S® 4 mini

Here's how to create and send an email message from your Galaxy S 4 mini.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - Samsung Galaxy S® 4 mini

Here's how to create a new Google (Gmail) account on your Samsung Galaxy S 4 mini.

Delete Email Messages - Samsung Galaxy S® 4 mini

Here's how to delete email messages from your Galaxy S 4 mini.

Email Account Common Settings - Samsung Galaxy S® 4 mini

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S 4 mini.

Email Account Data Usage Settings - Samsung Galaxy S® 4 mini

To modify data usage options for the personal email account on your Galaxy S 4 mini, view this info.

Email Account Notification Settings - Samsung Galaxy S® 4 mini

If you're not getting notifications for the personal email on your Galaxy S 4 mini, view this info.

Email Account Password and Server Settings - Samsung Galaxy S® 4 mini

To update the personal email password/server settings for your Galaxy S 4 mini, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy S® 4 mini

To adjust the personal email sync frequency settings on your Galaxy S 4 mini view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Samsung Galaxy S® 4 mini

Here's info on updating work email settings for your Galaxy S 4 mini.

Perform a Gmail™ Sync - Samsung Galaxy S® 4 mini

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S 4 mini.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail™ Account - Samsung Galaxy S® 4 mini

Removing then re-adding a Gmail account on your Galaxy S 4 mini often fixes email issues.

Remove a Personal / Corporate Email Account - Samsung Galaxy S® 4 mini

Here's how to delete a personal / corporate email account from your Galaxy S 4 mini.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - Samsung Galaxy S 4 mini

Here's how to view and reply to an email message from your Galaxy S 4 mini.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy S® 4 mini

Here's how to turn GPS location for your Galaxy S 4 mini on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Motions and Gestures - Samsung Galaxy S® 4 mini

View this info to make your Samsung Galaxy S4 mini react to specific motions and gestures.

Turn Proximity Sensor On / Off - Samsung

Here's how to adjust the screen on your Samsung smartphone to preserve battery life and eliminate unwanted keypad presses while on a call.

Google Backup & restore

Google™ Backup and Restore - Samsung Galaxy S® 4 mini

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S 4 mini.

Home Screen

Customize Your Home Screen - Samsung Galaxy S 4 mini

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S 4 mini.

Mode Change - Samsung Galaxy S® 4 mini

Here's how to change the Home screen layout on your Galaxy S 4 mini if it looks different.

View / Manage Home Screen Panels - Samsung Galaxy S 4 mini

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S 4 mini.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Samsung Galaxy S® 4 mini

To change the Mobile Hotspot password on your Galaxy S 4 mini, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy S® 4 mini

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S 4 mini.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy S® 4 mini

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Galaxy S 4 mini.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy S® 4 mini

Here's how to turn Mobile Hotspot for your Galaxy S 4 mini on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - Samsung Galaxy S® 4 mini

Here's how to add a virtual private network (VPN) to your Galaxy S4 mini.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Turn Data On / Off - Samsung Galaxy S® 4 mini

To turn the mobile data for your Samsung Galaxy S 4 mini on or off, follow these steps.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy S® 4 mini

Here's how to change the language used on your Galaxy S 4 mini.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - Samsung Galaxy S® 4 mini

Here's how to change the SIM PIN for your Galaxy S 4 mini or turn it on or off.

Enable / Disable / Modify Screen Lock - Samsung Galaxy S® 4 mini

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S 4 mini.

Manage Screen Lock Settings - Samsung Galaxy S® 4 mini

Here's how to configure the screen lock settings for your Galaxy S 4 mini.

Set Up Face Recognition - Samsung Galaxy S® 4 mini

Here's how to set up facial recognition to unlock your Galaxy S 4 mini.

Unlock Screen - Samsung Galaxy S® 4 mini

To unlock the screen on your Galaxy S 4 mini, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy S® 4 mini

Here's how to check available space if your Galaxy S 4 mini runs slowly, crashes, apps freeze or you can't save media.

Clear Memory (RAM) - Samsung Galaxy S® 4 mini

Here's how to clear memory (Random Access Memory) on your Galaxy S 4 mini.

Export Contacts to SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to export contacts to an SD / memory card in your Galaxy S 4 mini.

Format SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to erase all data on the SD / memory card of your Galaxy S 4 mini.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to import contacts from an SD / memory card to your Galaxy S 4 mini.

Insert SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to insert an SD / memory card into your Galaxy S 4 mini.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to move files from internal storage on your Galaxy S4 mini to an SD / Memory Card.

Remove SD / Memory Card - Samsung Galaxy S® 4 mini

Here's how to remove the SD / memory card from your Galaxy S 4 mini.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

View, Open or Close Recently Used Apps - Samsung Galaxy S® 4 mini

To view or close recently used apps on your Samsung Galaxy S 4 mini, view this info.

Near Field Communication (NFC)

Manage Contactless Payments - Samsung Galaxy S® 4 mini

Here's how to use the 'Tap & pay' service with your Samsung Galaxy S 4 mini.

S Beam™ On / Off - Samsung Galaxy S® 4 mini

Here's how to turn S Beam on and off on your Galaxy S 4 mini.

Transfer Data via Android Beam - Samsung Galaxy S® 4 mini

Here's how to wirelessly transfer data from your Galaxy S 4 mini to another NFC-capable device.

Transfer Data via S Beam™ - Samsung Galaxy S® 4 mini

Here's how to wirelessly transfer data from your Galaxy S 4 mini to another NFC-capable device using S beam.

Turn Android Beam On / Off - Samsung Galaxy S® 4 mini

Here's how to enable Android Beam and transfer files from your Galaxy s4 mini to other NFC-capable devices.

Turn NFC On / Off - Samsung Galaxy S® 4 mini

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy S 4 mini.

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy S® 4 mini

Here's how to factory / hard reset your Galaxy S 4 mini if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy S® 4 mini

Here's how to factory / hard reset your Galaxy S 4 mini if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Samsung Galaxy S® 4 mini

To check for or to install software updates on your Galaxy S 4 mini, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Reset All Settings - Samsung Galaxy S® 4 mini

If your Samsung Galaxy S 4 mini crashes, resets or runs slow, or apps freeze or reset the device, view this.

View Software Version - Samsung Galaxy S® 4 mini

To view the software version your Galaxy S 4 mini is running, check out this info.

SIM Card

Enable / Disable / Modify SIM PIN - Samsung Galaxy S® 4 mini

Here's how to change the SIM PIN for your Galaxy S 4 mini or turn it on or off.

Insert SIM Card - Samsung Galaxy S® 4 mini

Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - Samsung Galaxy S® 4 mini

Here's how to remove the SIM card from your Galaxy S 4 mini.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Samsung Galaxy S® 4 mini

Here's how to view the SIM card number associated with your Galaxy S 4 mini.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Call Sound Settings - Samsung Galaxy S® 4 mini

Here's how to adjust the call sound settings on your Samsung Galaxy S 4 mini.

Record and Play File - Voice Recorder - Samsung Galaxy S® 4 mini

To record and play a sound file on your Galaxy S 4 mini, check out this info.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones / Notification Sounds - Samsung Galaxy S® 4 mini

Here's how to select or change ringtones / notification sounds on your Galaxy S 4 mini.

Turn Off All Sounds - Samsung Galaxy S® 4 mini

Here's how to turn off / silence all sounds on your Galaxy S 4 mini.

Use Speakerphone - Samsung Galaxy S® 4 mini

To utilize the speakerphone functionality on your Galaxy S 4 mini, view this info.

Vibrate Mode - Samsung Galaxy S® 4 mini

Here's how to turn vibrate mode for your Galaxy S 4 mini on or off.

Volume Controls - Samsung Galaxy S® 4 mini

Here's how to adjust the volume if your Galaxy S 4 mini doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - Samsung Galaxy S® 4 mini

Here's how to view the screen of your Galaxy S 4 mini on your TV or another media device.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy S® 4 mini

If your Galaxy S4 mini is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Samsung Galaxy S® 4 mini

Here's how to create and send a text message via the Messaging app on your Galaxy S 4 mini.

Delete Messages - Samsung Galaxy S® 4 mini

Here's how to delete text messages from your Galaxy S 4 mini via the Messaging app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Samsung Galaxy S® 4 mini

Here's how to set the default messaging app on your Samsung Galaxy S 4 mini.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Signature - Samsung Galaxy S® 4 mini

To add, remove or edit the text message signature on your Galaxy S 4 mini, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Samsung Galaxy S® 4 mini

To receive delivery confirmation for messages sent from your Galaxy S4 mini, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Samsung Galaxy S® 4 mini

Here's how to view text messages via the Messaging app on your Galaxy S 4 mini.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy S® 4 mini

Here's how to capture a screenshot on your Samsung Galaxy S 4 mini.

Cut, Copy and Paste Text - Samsung Galaxy S® 4 mini

Here's how to cut, copy and paste text on your Samsung Galaxy S 4 mini.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Samsung Galaxy S® 4 mini

To change the TTY settings on your Galaxy S 4 mini, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy S® 4 mini

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S 4 mini with other Wi-Fi capable devices.

Add a Virtual Private Network - Samsung Galaxy S® 4 mini

Here's how to add a virtual private network (VPN) to your Galaxy S4 mini.

Add a Wi-Fi Network - Samsung Galaxy S® 4 mini

Here's how to add a Wi-Fi network to your Galaxy S 4 mini.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® 4 mini

To allow your Galaxy S 4 mini to auto switch between Wi-Fi and mobile data, view this.

Network Mode Settings - Samsung Galaxy S® 4 mini

View this info on Network Mode Settings if you're having issues with calls, messages or data services

Remove Wi-Fi Connection - Samsung Galaxy S® 4 mini

To remove a saved Wi-Fi network from your Galaxy S 4 mini, view this info.

Turn Wi-Fi On / Off - Samsung Galaxy S® 4 mini

Here's how to turn Wi-Fi for your Galaxy S 4 mini on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.