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Samsung Galaxy Tab® (10.1) - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Tab (10.1).
Popular topics
Learn how to transfer your contacts and media.

Troubleshoot Galaxy Tab (10.1)
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Tab 10.1

Here's how to quickly set up your Galaxy Tab 10.1.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Manual Activation - Samsung Galaxy Tab® 10.1

Here's how to perform a manual activation of your Galaxy Tab 10.1.​

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Media Files to / from Computer - Samsung Galaxy Tab® 10.1

Here's how to transfer pictures, video or music files between your Galaxy Tab 10.1 and a computer.

Transfer Files - Macintosh - Android™ File Transfer

This shows how to transfer/move/upload music, pictures and videos between your Android™ device and a Mac computer. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Turn Battery Optimization On / Off - Android 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

View / Extend Battery Life - Samsung Galaxy Tab 10.1

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Tab 10.1.

View Battery Info - Samsung Galaxy Tab® 10.1

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Tab 10.1.

Bluetooth

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Calendar

Add a Calendar Event - Samsung Galaxy Tab® 10.1

Here's how to add, delete or edit info in the calendar on your Galaxy Tab 10.1.

Device Lock - Samsung Galaxy Tab® 10.1

Here's how to lock / unlock your Galaxy Tab 10.1.

Calling & Dialing

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Common Camera Settings - Samsung Galaxy Tab 10.1

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy Tab 10.1.

View Pictures / Videos - Samsung Galaxy Tab 10.1

Here's how to view pictures and/or videos on your Galaxy Tab (10.1).

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - Samsung Galaxy Tab® 10.1

Here's how to facilitate a connection between your Galaxy Tab 10.1 and a computer with the Android SDK.

Contacts

Verizon Cloud - Android Tablet - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android tablet.

Access Contacts - Samsung Galaxy Tab 10.1

Here's how to access saved contacts on your Galaxy Tab 10.1.

Contact Display Options - Samsung Galaxy Tab 10.1

Here's how to configure how your contacts display on your Galaxy Tab 10.1.

Link / Unlink Contacts - Samsung Galaxy Tab® 10.1

Here's how to link or unlink duplicate contacts in your Galaxy Tab 10.1.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - Samsung Galaxy Tab 10.1

Here's how to turn data roaming for your Galaxy Tab 10.1 on or off.

Cancel Verizon Data Service Auto-Renew (Prepaid) - Android™ Tablet

Here's how to turn off the auto renew functionality of your Prepaid Verizon Data on your tablet.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Edit Verizon Data Service profile (Pay as you go) - Android™ Tablet

Here's how to edit your Verizon data service profile on your Android tablet.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Manage Data Usage - Samsung Galaxy Tab 10.1

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy Tab 10.1.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Set up Verizon Data Service (Month to Month Plan) - Android™ Tablet

Here's how to setup data services (Month to Month) on your Android Tablet.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Tab® 10.1

Here's how to view / restrict the amount of data an app on your Galaxy Tab 10.1 uses.

Date & Time

Set Date and Time - Samsung Galaxy Tab® 10.1

If your Galaxy Tab 10.1 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / MEID) - Samsung Galaxy Tab® 10.1

Here's how to view the device ID (IMEI) for your Galaxy Tab 10.1.

View Phone Number - Samsung Galaxy Tab® 10.1

Here's how to view the phone number for your Galaxy Tab (10.1).

Device Settings

Adjust Backlight - Samsung Galaxy Tab® 10.1

Here's how to adjust the backlight on your Galaxy Tab 10.1.

Adjust Brightness / Display Settings - Samsung Galaxy Tab 10.1

Here's how to adjust screen brightness and other display settings (e.g., Auto-rotate screen, Screen timeout, etc.) for your Galaxy Tab 10.1.

Turn Airplane Mode On / Off - Samsung Galaxy Tab® 10.1

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab 10.1, view this info.

Turn JavaScript On / Off - Samsung Galaxy Tab® 10.1

Here's how to check JavaScript settings, which often helps when you can't view web pages on your Galaxy Tab 10.1.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy Tab® 10.1

​​Here's how to add a personal email account to your Galaxy Tab 10.1.​​

Add an Existing Google™ Account - Samsung Galaxy Tab® 10.1

Here's how to add an existing Google (Gmail) account to your Galaxy Tab (10.1).

Adjust Account Sync Settings - Samsung Galaxy Tab 10.1

Here's how to view sync settings on your Galaxy Tab 10.1 if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy Tab 10.1

Here's how to create and send an email message from your Galaxy Tab 10.1.

Compose and Send Email Message - Samsung Galaxy Tab® 10.1

Here's how to create and send an email message from your Galaxy Tab 10.1.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Corporate Email (Exchange ActiveSync) Server Settings - Samsung Galaxy Tab® 10.1

If you need to update the work email password/server settings for your Galaxy Tab 10.1, view this info.

Delete Email Messages - Samsung Galaxy Tab® 10.1

Here's how to delete email messages from your Galaxy Tab 10.1.

Delete Gmail™ Messages - Samsung Galaxy Tab® 10.1

​Here's how to delete Gmail messages from your Galaxy Tab 10.1.​​

Email Account Common Settings - Samsung Galaxy Tab® 10.1

Here's info on personal email settings (e.g., account name, etc.) for your Galaxy Tab 10.1.

Email Account Data Usage Settings - Samsung Galaxy Tab® 10.1

To modify data usage options for the personal email account on your Galaxy Tab 10.1, view this info.

Email Account Signature Settings - Samsung Galaxy Tab® 10.1

To enter or edit the personal email signature on your Galaxy Tab™ 10.1, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Tab® 10.1

To adjust the personal email sync frequency settings on your Galaxy Tab 10.1, view this info.

Gmail Notifications - Samsung Galaxy Tab® 10.1

Here's how to manage Gmail notifications on your Galaxy Tab (10.1).

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Gmail™ Auto Signature - Samsung Galaxy Tab® 10.1

Here's how to add a signature to the Gmail account on your Galaxy Tab 10.1.

Remove a Personal / Corporate Email Account - Samsung Galaxy Tab® 10.1

Here's how to delete a personal / corporate email account from your Galaxy Tab 10.1.

Reply to a Gmail™ Message - Samsung Galaxy Tab® 10.1

Here's how to reply to an email message from your Galaxy Tab 10.1.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Tab 10.1

Here's how to turn GPS location for your Galaxy Tab 10.1 on or off.

Google Backup & restore

Create a New Google™ Account - Samsung Galaxy Tab® 10.1

Here's how to create a new Google (Gmail) account on your Galaxy Tab 10.1.

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Customize Your Home Screen - Samsung Galaxy Tab 10.1

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy Tab (10.1).

View Home Screen Panels - Samsung Galaxy Tab 10.1

Here's how to view the Home screen panels for your Galaxy Tab 10.1.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Add a Virtual Private Network - Samsung Galaxy Tab® 10.1

Here's how to add a virtual private network (VPN) to your Galaxy Tab 10.1.

Allow / Block Browser Cookies - Samsung Galaxy Tab 10.1

Here's how to allow / block cookies on your Galaxy Tab 10.1.

Browser Bookmarks - Samsung Galaxy Tab® 10.1

Here's how to add, edit, delete and open bookmarks in the Opera browser on your Galaxy Tab (10.1).

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - Samsung Galaxy Tab® 10.1

Here's how to change the SIM PIN for your Galaxy Tab 10.1 or turn it on or off.

Turn Off Screen Lock - Samsung Galaxy Tab® 10.1

To disable the screen lock setting on your Galaxy Tab 10.1, check out this info.

Memory/Storage

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Check Device Storage - Samsung Galaxy Tab® 10.1

Here's how to check available space if your Galaxy Tab 10.1 runs slowly / crashes, apps freeze or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Music

Play Music Files - Samsung Galaxy Tab® 10.1

Here's how to play music files on your Galaxy Tab 10.1.

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy Tab® 10.1

Here's how to factory / hard reset your Galaxy Tab 10.1 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

View Software Version - Samsung Galaxy Tab 10.1

Here's how to view the software version your Galaxy Tab 10.1 is running.

SIM Card

Enable / Disable / Modify SIM PIN - Samsung Galaxy Tab® 10.1

Here's how to change the SIM PIN for your Galaxy Tab 10.1 or turn it on or off.

Insert / Remove SIM Card - Samsung Galaxy Tab 10.1

Here's how to properly insert or remove a SIM card for your Galaxy Tab 10.1.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Notification Sounds - Samsung Galaxy Tab® 10.1

Here's how to select or change notification sounds on your Galaxy Tab 10.1.

Volume Controls - Samsung Galaxy Tab® 10.1

Here's how to adjust volume if your Galaxy Tab 10.1 doesn't vibrate or play sounds when receiving email / alerts.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Cut, Copy and Paste Text - Samsung Galaxy Tab® 10.1

Here's how to cut, copy and paste text on your Galaxy Tab (10.1).

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Add a Virtual Private Network - Samsung Galaxy Tab® 10.1

Here's how to add a virtual private network (VPN) to your Galaxy Tab 10.1.

Add a Wi-Fi Network - Samsung Galaxy Tab 10.1

Here's how to add an available Wi-Fi network to your Galaxy Tab.

Network Mode Settings - Samsung Galaxy Tab® 10.1

View this info on network mode settings if you're having issues with messages or data services on your Galaxy Tab 10.1.

Remove Wi-Fi Connection - Samsung Galaxy Tab 10.1

Here's how to remove a saved Wi-Fi network from your Galaxy Tab 10.1.

Turn Wi-Fi On / Off - Samsung Galaxy Tab® 10.1

Here's how to turn Wi-Fi for your Galaxy Tab 10.1 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View Signal Strength - Samsung Galaxy Tab® 10.1

Here's how to view signal strength on the Galaxy Tab 10.1.