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Samsung Galaxy Tab® S - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Tab® S.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Tab® S 10.5

Here's how to quickly set up your Galaxy Tab S (10.5).

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

Add a User Account - Samsung Galaxy Tab S 10.5

Here's how to add a user profile so multiple people can use your Galaxy Tab S 10.5.

Adjust Account Sync Settings - Samsung Galaxy Tab® S 10.5

Here's how to view sync settings on your Galaxy Tab S 10.5 if you're not receiving email and app notifications.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove SIM Card - Samsung Galaxy Tab S 10.5

Here's how to properly insert or remove a SIM card for your Galaxy Tab S 10.5.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Alerts & Reminders

Manage Alerts / Notifications - Samsung Galaxy Tab® S 10.5

Here's how to change notification sounds for incoming calls or messages on your Galaxy Tab S 10.5 tablet.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Music Files from Device - Samsung Galaxy Tab® S 10.5

Here's how to transfer music files from your Galaxy Tab S 10.5 to a computer.

Move Music Files to Device - Samsung Galaxy Tab® S 10.5

Here's how to transfer music files from a computer to your Galaxy Tab S 10.5.

Move Pictures / Videos from Device - Samsung Galaxy Tab® S 10.5

Here's how to transfer picture or video files from your Galaxy Tab S 10.5 to a computer.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Samsung Galaxy Tab® S Simulator: Getting to Know Your Phone

An interactive map of the buttons and Home screen of your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Turning the Tablet On and Off

Learn how to turn your Samsung Galaxy Tab S on and off.

Sign In / Out - Samsung Galaxy Tab® S 10.5

To sign in/out of additional user accounts set up on your Galaxy Tab S 10.5, view this info.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Samsung Galaxy Tab® S 10.5

Here's how to improve the battery life for your Tab S 10.5.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy Tab® S 10.5

A soft reset can help if your Galaxy Tab S 10.5 resets, crashes/freezes or the keypad doesn't respond

Soft Reset - Samsung Galaxy Tab® S 10.5

A soft reset can help if your Galaxy Tab S 10.5 resets, crashes/freezes or the keypad doesn't respond.

Turn Automatic App Restore On / Off - Samsung Galaxy Tab® S 10.5

Here's info on backing up and restoring app data on your Galaxy Tab S 10.5.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

View Battery Info - Samsung Galaxy Tab® S 10.5

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Tab S 10.5.

View Battery Status - Samsung Galaxy Tab® S 10.5

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy Tab S 10.5.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Samsung Galaxy Tab® S Simulator: Pairing with a Bluetooth® Device

Learn how to pair your Samsung Galaxy Tab S with your Bluetooth device.

Samsung Galaxy Tab® S Simulator: Sending Photos Using Bluetooth®

Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy Tab S.

Send Contact via Bluetooth® - Samsung Galaxy Tab® S 10.5

Here's how to send a contact on your Galaxy Tab S (10.5) via Bluetooth.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Move Pictures / Videos from Device - Samsung Galaxy Tab® S 10.5

Here's how to transfer picture or video files from your Galaxy Tab S 10.5 to a computer.

Samsung Galaxy Tab® S Simulator: Adjusting the Video Setting for Sharing

Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Changing Scene Modes

A visual guide for changing scene modes to take a picture with both cameras at the same time on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Setting a Picture as Wallpaper

A visual guide to set a picture as the Home screen background on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Taking a Picture

Learn how to take a picture using your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Taking a Picture While Recording a Video

Learn how to take a picture while recording a video on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Using Dual Camera

A visual guide for using Dual Shot to take a picture with both cameras at the same time on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Zooming In and Out

Learn how to zoom in and out for taking photos on your Samsung Galaxy Tab S.

View Pictures / Videos - Samsung Galaxy Tab® S 10.5

Here's how to view pictures and/or videos on your Galaxy Tab S (10.5).

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - Samsung Galaxy Tab® S 10.5

To make a connection between your device and a computer with the Android software development kit, view this.

Contacts

Add a Contact - Samsung Galaxy Tab® S 10.5

Here's how to add a contact to your Galaxy Tab S (10.5).

Caller ID Image - Samsung Galaxy Tab® S 10.5

Here's how to set or change the image for a saved contact on your Galaxy Tab S (10.5).

Delete a Contact - Samsung Galaxy Tab® S 10.5

Here's how to remove a contact from your Galaxy Tab S 10.5.

Edit a Contact - Samsung Galaxy Tab® S 10.5

Here's how to edit a contact on your Galaxy Tab S 10.5.

Export Contacts to SD / Memory Card - Samsung Galaxy Tab® S 10.5

Here's how to export contacts to an SD / memory card in your Galaxy Tab S (10.5).

Import Contacts from SD / Memory Card - Samsung Galaxy Tab® S 10.5

Here's how to import contacts from an SD / memory card to your Galaxy Tab S 10.5.

Samsung Galaxy Tab® S Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to a contact on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Creating a Group and Adding Contacts to It

Learn how to create a group of contacts on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Tab S.

Send Contact via Bluetooth® - Samsung Galaxy Tab® S 10.5

Here's how to send a contact on your Galaxy Tab S (10.5) via Bluetooth.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Samsung Galaxy Tab® S 10.5

Here's how to see where a phonebook contact on your Galaxy Tab S 10.5 was imported from.

Data

Allow / Deny Data Roaming - Samsung Galaxy Tab® S 10.5

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Tab S 10.5.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Manage Data Usage - Samsung Galaxy Tab® S 10.5

Here's how to change the data usage cycle and set data warnings and / or limits on your Samsung Galaxy Tab S 10.5.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Tab® S 10.5

Here's how to view / restrict the amount of data an app on your Galaxy Tab S 10.5 uses.

Date & Time

Set Date and Time - Samsung Galaxy Tab® S 10.5

If your Galaxy Tab S 10.5 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Samsung Galaxy Tab® S 10.5

Here's how to view device info (e.g., IMEI, IP address, etc.) for your Galaxy Tab S (10.5).

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - Samsung Galaxy Tab® S 10.5

Here's how to view the Wi-Fi MAC address for your Galaxy Tab S (10.5).

View Phone Number - Samsung Galaxy Tab® S 10.5

Here's how to view the phone number for your Galaxy Tab S (10.5).

Device Settings

Adjust Display / Brightness Settings - Samsung Galaxy Tab S 10.5

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy Tab S 10.5.

Edit / Remove a User Account - Samsung Galaxy Tab S 10.5

Here's how to modify or delete a user account on your Galaxy Tab S 10.5.

Manage Do Not Disturb Settings - Samsung Galaxy Tab® S 10.5

If your Galaxy Tab S 10.5 isn't receiving alerts for texts and email, here's how to check 'Do not disturb' settings.

Network Mode Settings - Samsung Galaxy Tab® S 10.5

View this info on network mode settings if you're having issues with messages or data services on your Galaxy Tab S 10.5.

Private Mode On / Off - Samsung Galaxy Tab® S 10.5

Here's how to require a secure unlock method to access selected personal content on your Galaxy Tab S 10.5.

Quick Settings - Samsung Galaxy Tab® S 10.5

Here's how to view and re-arrange the Quick Settings icons on your Galaxy Tab S 10.5.

Reset All Settings - Samsung Galaxy Tab® S 10.5

If your Samsung Galaxy Tab S 10.5 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy Tab® S Simulator: Accessing Settings

Learn how to access settings on your Samsung Galaxy Tab S for actions such as changing alert sounds or turning off GPS services.

Samsung Galaxy Tab® S Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Samsung Galaxy Tab S by adjusting the screen timeout.

Samsung Galaxy Tab® S Simulator: Setting to Silent

A visual guide for muting your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Tab S to Airplane mode.

Turn Airplane Mode On / Off - Samsung Galaxy Tab® S 10.5

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab S 10.5, view this info.

Turn Screen Inversion On / Off - Samsung Galaxy Tab® S 10.5

If the color scheme on your Galaxy Tab S 10.5 is reversed, view this.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add an Existing Google™ Account - Samsung Galaxy Tab® S 10.5

Here's how to add an existing Google (Gmail) account to your Galaxy Tab S 10.5.

Add an Existing Google™ Account - Samsung Galaxy Tab™

Here's how to add an existing Google (Gmail) account to your Galaxy Tab.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Compose and Send Email Message - Samsung Galaxy Tab® S 10.5

Here's how to create and send an email message from your Galaxy Tab S 10.5.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - Samsung Galaxy Tab® S 10.5

Here's how to delete email messages from your Galaxy Tab S 10.5.

Edit / Remove a User Account - Samsung Galaxy Tab S 10.5

Here's how to modify or delete a user account on your Galaxy Tab S 10.5.

Email Account Common Settings - Samsung Galaxy Tab® S 10.5

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Tab S 10.5.

Email Account Data Usage Settings - Samsung Galaxy Tab® S 10.5

To modify data usage options for the personal email account on your Galaxy Tab S 10.5, view this info.

Email Account Notification Settings - Samsung Galaxy Tab® S 10.5

If you're not getting notifications for the personal email on your Galaxy Tab S 10.5, view this info.

Email Account Password and Server Settings - Samsung Galaxy Tab® S 10.5

To update the personal email password/server settings for your Galaxy Tab S 10.5, view this info.

Email Account Signature Settings - Samsung Galaxy Tab® S 10.5

To enter or edit the personal email signature on your Galaxy Tab S 10.5, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Tab® S 10.5

To adjust the personal email sync frequency settings on your Galaxy Tab S 10.5, view this info.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Samsung Galaxy Tab® S 10.5

Here's how to update work email settings for your Galaxy Tab S 10.5.

Perform a Gmail™ Sync - Samsung Galaxy Tab® S 10.5

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Tab S 10.5.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Tab® S 10.5

Removing then re-adding a work email account on your Galaxy Tab S 10.5 often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Tab® S 10.5

Removing then re-adding a Gmail account on your Galaxy Tab S 10.5 often fixes email issues.

Remove a Personal Email Account - Samsung Galaxy Tab® S 10.5

Here's how to remove a personal email account from your Galaxy Tab S 10.5.

Samsung Galaxy Tab® S Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Including an Email Attachment

Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Replying to an Email

A visual guide for replying to an email on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Sending an Email to a Group

Learn how to send an email to a group on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Switching Between Email Accounts

Learn how to access different email accounts on your Samsung Galaxy Tab S.

Set Up Corporate Email (Exchange ActiveSync®) - Samsung Galaxy Tab® S 10.5

Here's how to add a work email account on your Galaxy Tab S 10.5.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - Samsung Galaxy Tab S 10.5

Here's how to view and reply to an email message from your Galaxy Tab S.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Motions and Gestures - Samsung Galaxy Tab® S 10.5

Here's how to manage motion-activated services for your Galaxy Tab S 10.5.

Google Backup & restore

Google™ Backup and Restore - Samsung Galaxy Tab® S 10.5

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Tab S 10.5.

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Add Shortcuts to Home Screen - Samsung Galaxy Tab® S 10.5

Here's how to add a shortcut to a Home screen on your Galaxy Tab S 10.5.

Add Widgets to Home Screen - Samsung Galaxy Tab® S 10.5

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Tab S (10.5).

Remove Items from Home Screen - Samsung Galaxy Tab® S 10.5

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Tab S (10.5).

Rename Home Screen Folder - Samsung Galaxy Tab® S 10.5

Here's how to delete Home screen panels from your Galaxy Tab S (10.5).

Samsung Galaxy Tab® S Simulator: Adding Folders to the Home Screen

An interactive guide on how to add folders to the Home screen on your Samsung Galaxy Tab S to help organize your apps.

Samsung Galaxy Tab® S Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Tab S for quick access to them.

Samsung Galaxy Tab® S Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to add and change a shortcut on the Lock screen of your Samsung Galaxy Tab S

Samsung Galaxy Tab® S Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Adjusting Widgets and Apps on the Home Screen

An interactive guide on how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy Tab S.

Touch Screen Settings - Samsung Galaxy Tab® S 10.5

Here's how to adjust the touch screen sensitivity for your Galaxy Tab S 10.5.

Use Multi Window - Samsung Galaxy Tab S 10.5

Here's how to use two apps simultaneously on your Galaxy Tab S 10.5.

View / Manage Home Screen Panels - Samsung Galaxy Tab® S 10.5

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Tab S (10.5).

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy Tab® S 10.5

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Tab S 10.5.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Tab® S 10.5

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your Galaxy Tab S 10.5.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Add a Wi-Fi Network - Samsung Galaxy Tab® S 10.5

Here's how to add an available Wi-Fi network to your Galaxy Tab S (10.5).

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Samsung Galaxy Tab® S Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Tab S so it's easy to find later.

Samsung Galaxy Tab® S Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Tab S.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Tab® S 10.5

Here's how to change the language used on your Galaxy Tab S (10.5).

Samsung Galaxy Tab® S Simulator: Changing the Language

An interactive guide for changing the language settings on your Samsung Galaxy Tab S.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Samsung Galaxy Tab® S 10.5

Here's how to configure the screen lock settings for your Galaxy Tab S 10.5.

Modify SIM PIN - Samsung Galaxy Tab® S 10.5

Here's how to change the SIM card lock code on your Galaxy Tab S 10.5.

Private Mode On / Off - Samsung Galaxy Tab® S 10.5

Here's how to require a secure unlock method to access selected personal content on your Galaxy Tab S 10.5.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy Tab® S Simulator: Registering Your Fingerprints

Learn how to Register your fingerprints on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Tab S to help protect your private information.

Samsung Galaxy Tab® S Simulator: Unlocking the Screen

Learn how to unlock the screen on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Unlocking the Screen with Your Fingerprints

Learn how to unlock the screen with your fingerprints on your Samsung Galaxy Tab S.

Set Lock Screen Notifications - Samsung Galaxy Tab® S 10.5

Here's how to manage how notifications appear on your Galaxy Tab S 10.5 when the screen is locked.

Set Up Screen Lock - Samsung Galaxy Tab® S 10.5

Here's how to set up a screen lock option (password, pattern, etc.) for your Galaxy Tab S 10.5.

Smart Lock - Samsung Galaxy Tab® S 10.5

Here's how to turn on and customize the Smart Lock setting on your Galaxy Tab S 10.5.

Turn Off Screen Lock - Samsung Galaxy Tab® S 10.5

To disable the screen lock setting on your Tab S 10.5, check out this info.

Unblock SIM PIN - Samsung Galaxy Tab® S 10.5

Here's how to unblock the SIM PIN for your Galaxy Tab S 10.5.

Unlock Screen - Samsung Galaxy Tab® S 10.5

To unlock the screen on your Galaxy Tab S 10.5, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy Tab® S 10.5

Here's how to check available space if your Galaxy Tab S (10.5) runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Tab® S 10.5

Here's how to export contacts to an SD / memory card in your Galaxy Tab S (10.5).

Format SD / Memory Card - Samsung Galaxy Tab® S 10.5

Here's how to erase all data on the SD / memory card of your Galaxy Tab S 10.5.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Tab® S 10.5

Here's how to import contacts from an SD / memory card to your Galaxy Tab S 10.5.

Insert or Remove SD / Memory Card - Samsung Galaxy Tab S 10.5

Here's how to insert or remove an SD / memory card for your Galaxy Tab S 10.5.

Insert or Remove SD / Memory Card - Samsung Galaxy Tab SCH-I800

Here's how to insert or remove an SD / memory card for your Galaxy Tab SCH-I800.

Samsung Galaxy Tab® S Simulator: Inserting a microSD Card

Discover how to insert a microSD card into your Samsung Galaxy Tab S to add more memory for things like photos, videos, music and documents.

Samsung Galaxy Tab® S Simulator: Removing a microSD Card

Learn how to remove a microSD card from your Samsung Galaxy Tab S.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy Tab® S Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy Tab S as a Mobile Hotspot so you can share your data connection with other devices.

Music

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files from Device - Samsung Galaxy Tab® S 10.5

Here's how to transfer music files from your Galaxy Tab S 10.5 to a computer.

Move Music Files to Device - Samsung Galaxy Tab® S 10.5

Here's how to transfer music files from a computer to your Galaxy Tab S 10.5.

Samsung Galaxy Tab® S Simulator: Creating a Station in Milk Music

Learn how to create a station in Milk Music on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Listening to Music with Milk Music

Learn how to Use Milk Music on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Using the Milk Music Dial

Learn how to Use the Milk Music Dial on your Samsung Galaxy Tab S.

Navigating & Multitasking

Samsung Galaxy Tab® S Simulator: Editing Multi Window Items

Learn how to edit Multi Window items on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Expanding an App to Full Screen

Learn how to expand an app to full screen using Multi Window on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Multitasking Between Apps

An interactive guide on how to easily find, open and close apps that are running on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Sharing Between Windows

Learn how to share between windows using Multi Window on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Using Multi Window

Learn how to use Multi Window on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Samsung Galaxy Tab S.

Use Multi Window - Samsung Galaxy Tab S 10.5

Here's how to use two apps simultaneously on your Galaxy Tab S 10.5.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Tab® S 10.5

Here's how to factory / hard reset your Galaxy Tab S 10.5 if the screen freezes or app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Tab® S 10.5

Here's how to factory / hard reset your Galaxy Tab S 10.5 if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Samsung Galaxy Tab® S 10.5

To check for or to install software updates on your Galaxy Tab S 10.5, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy Tab S Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

View Software Version - Samsung Galaxy Tab® S 10.5

To view the software version your Samsung Galaxy Tab S 10.5 is running, check out this info.

SIM Card

Insert / Remove SIM Card - Samsung Galaxy Tab S 10.5

Here's how to properly insert or remove a SIM card for your Galaxy Tab S 10.5.

Modify SIM PIN - Samsung Galaxy Tab® S 10.5

Here's how to change the SIM card lock code on your Galaxy Tab S 10.5.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - Samsung Galaxy Tab® S 10.5

Here's how to remove the SIM card from your Galaxy Tab S 10.5.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy Tab® S Simulator: Inserting a Micro SIM Card

Discover how to insert a micro SIM card into your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Removing a Micro SIM Card

Learn how to remove a micro SIM card from your Samsung Galaxy Tab S.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Unblock SIM PIN - Samsung Galaxy Tab® S 10.5

Here's how to unblock the SIM PIN for your Galaxy Tab S 10.5.

View SIM Card Number - Samsung Galaxy Tab® S 10.5

Here's how to view the SIM card number associated with your Galaxy Tab S 10.5.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy Tab® S Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Logging Out of Facebook

Learn how to log out of Facebook on your Samsung Galaxy Tab S to help protect your account.

Samsung Galaxy Tab® S Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Tab S.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - Samsung Galaxy Tab® S 10.5

Here's how to select or change ringtones on your Galaxy Tab S (10.5).

Turn Off All Sounds - Samsung Galaxy Tab® S 10.5

Here's how to turn off / silence all sounds on your Galaxy Tab S (10.5).

Vibrate Mode - Samsung Galaxy Tab® S 10.5

Here's how to turn vibrate mode for your Galaxy Tab S (10.5) on or off.

Volume Controls - Samsung Galaxy Tab® S 10.5

If you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, view this.

Status Indicators/Lights

View Signal Strength - Samsung Galaxy Tab® S 10.5

Here's how to view signal strength on the Galaxy Tab S 10.5.

TV

View Device Screen on TV - Samsung Galaxy Tab® S 10.5

Here's how to view your Galaxy Tab S 10.5 screen on your TV or another media device.

Text & Multimedia Messaging

Cut, Copy and Paste Text - Samsung Galaxy Tab® S 10.5

Here's how to cut, copy and paste text on your Galaxy Tab S 10.5.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Samsung Galaxy Tab® S Simulator: Recording a Message

Learn how to record a text message from your Samsung Galaxy Tab S.

Samsung Galaxy Tab® S Simulator: Sending a Text Message to a Group

Discover how to send a text message to a group of your contacts from your Samsung Galaxy Tab S.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy Tab® S 10.5

Here's how to capture a screenshot on your Galaxy Tab S 10.5.

Cut, Copy and Paste Text - Samsung Galaxy Tab® S 10.5

Here's how to cut, copy and paste text on your Galaxy Tab S 10.5.

Samsung Galaxy Tab® S Simulator: Finding More Help

Discover how to find more help with using your Samsung Galaxy Tab S through videos and tutorials.

Set Up Printing - Samsung Galaxy Tab® S 10.5

Here's how to set up and add a printer to your Galaxy Tab S (10.5).

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy Tab® S Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your Samsung Galaxy Tab S.

Set Wallpaper - Samsung Galaxy Tab® S 10.5

Here's how to set the Home screen image on your Galaxy Tab S (10.5).

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy Tab® S 10.5

Here's how to use Wi-Fi Direct so you can easily connect your Samsung Galaxy Tab S 10.5 with other Wi-Fi-capable devices.

Add a Virtual Private Network - Samsung Galaxy Tab® S 10.5

Here's how to add a virtual private network (VPN) to your Galaxy Tab S 10.5.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Tab® S 10.5

To allow your Galaxy Tab S 10.5 to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Samsung Galaxy Tab® S 10.5

View this info if the Wi-Fi network you want to add to your Galaxy Tab® S 10.5 doesn't display.

Network Mode Settings - Samsung Galaxy Tab® S 10.5

View this info on network mode settings if you're having issues with messages or data services on your Galaxy Tab S 10.5.

Remove Wi-Fi Connection - Samsung Galaxy Tab® S 10.5

To remove a saved Wi-Fi network from your Galaxy Tab S 10.5, view this info.

Reset Network Settings - Samsung Galaxy Tab® S 10.5

Here's how to reset settings if your Galaxy Tab S 10.5 can't connect to data or send / receive messages.

Samsung Galaxy Tab® S Simulator: Connecting to a Wi-Fi Network

Learn how to Use your Samsung Galaxy Tab S to connect to a Wi-Fi network so you can access the Internet without using data.

Tethered Modem Connection - Samsung Galaxy Tab® S 10.5

Here's how to use your Galaxy Tab S 10.5 as a modem to connect to the internet via USB or Bluetooth.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55